Case Processing Summary

a
Unweighted Cases N Percent

Selected Cases Included in Analysis 50 98,0

Missing Cases 1 2,0

Total 51 100,0
Unselected Cases 0 ,0
Total 51 100,0

a. If weight is in effect, see classification table for the total number of

cases.

Dependent Variable Encoding

Original Value Internal Value

Tidak Puas 0
Puas 1

Block 0: Beginning Block

Iteration Historya,b,c

Coefficients

Iteration -2 Log likelihood Constant

Step 0 1 69,235 -,080

2 69,235 -,080

a. Constant is included in the model.

b. Initial -2 Log Likelihood: 69,235
c. Estimation terminated at iteration number 2 because parameter estimates changed by less than ,001.
Classification Tablea,b

Predicted

KepuasanPenggunaLayanan Percentage
Observed Tidak Puas Puas Correct

Step 0 KepuasanPenggunaLayanan Tidak Puas 26 0 100,0

Puas 24 0 ,0

Overall Percentage 52,0

a. Constant is included in the model.

b. The cut value is ,500
 d. Estimation ter
changed by less
Variables in the Equation

B S.E. Wald df Sig. Exp(B)

Step 0 Constant -,080 ,283 ,080 1 ,777 ,923

Variables not in the Equation

Score df Sig.

Step 0 Variables DayaTanggap 4,001 1 ,045

Empati 15,298 1 ,000

Overall Statistics 15,445 2 ,000

Block 1: Method = Enter

Iteration Historya,b,c,d

Coefficients

Iteration -2 Log likelihood Constant DayaTanggap Empati

Step 1 1 52,315 -17,846 ,067 ,385

2 51,384 -23,041 ,071 ,509

3 51,362 -23,940 ,069 ,533

4 51,362 -23,966 ,069 ,533

5 51,362 -23,966 ,069 ,533

a. Method: Enter
b. Constant is included in the model.
c. Initial -2 Log Likelihood: 69,235
d. Estimation terminated at iteration number 5 because parameter estimates
changed by less than ,001.

Iteration Historya,b,c,d

Coefficients

Iteration -2 Log likelihood Constant DayaTanggap Empati

Step 1 1 52,315 -17,846 ,067 ,385

2 51,384 -23,041 ,071 ,509

3 51,362 -23,940 ,069 ,533

4 51,362 -23,966 ,069 ,533

5 51,362 -23,966 ,069 ,533

a. Method: Enter
b. Constant is included in the model.
c. Initial -2 Log Likelihood: 69,235
 Omnibus Tests of Model Coefficients

Chi-square df Sig.

Step 1 Step 17,873 2 ,000

Block 17,873 2 ,000

Model 17,873 2 ,000

Model Summary

Cox & Snell R Nagelkerke R

Step -2 Log likelihood Square Square
a
1 51,362 ,301 ,401

a. Estimation terminated at iteration number 5 because

parameter estimates changed by less than ,001.

Hosmer and Lemeshow Test

Step Chi-square df Sig.

1 8,849 7 ,264

Contingency Table for Hosmer and Lemeshow Test

KepuasanPenggunaLayanan = KepuasanPenggunaLayanan =
Tidak Puas Puas

Observed Expected Observed Expected Total

Step 1 1 5 5,570 1 ,430 6

2 5 4,225 0 ,775 5

3 5 4,669 1 1,331 6

4 3 3,127 2 1,873 5

5 3 2,579 2 2,421 5

6 1 2,065 4 2,935 5

7 1 1,875 5 4,125 6

8 3 1,073 2 3,927 5

9 0 ,815 7 6,185 7
 Classification Tablea

Predicted

KepuasanPenggunaLayanan Percentage
Observed Tidak Puas Puas Correct

Step 1 KepuasanPenggunaLayanan Tidak Puas 19 7 73,1

Puas 6 18 75,0

Overall Percentage 74,0

a. The cut value is ,500

Variables in the Equation

95% C.I.for EXP(B)

B S.E. Wald df Sig. Exp(B) Lower

Step 1a DayaTanggap ,069 ,221 ,098 1 ,754 1,071 ,695

Empati ,533 ,176 9,142 1 ,002 1,705 1,206

Constant -23,966 8,102 8,751 1 ,003 ,000

a. Variable(s) entered on step 1: DayaTanggap, Empati.

Correlation Matrix

Constant DayaTanggap Empati

Step 1 Constant 1,000 -,571 -,546

DayaTanggap -,571 1,000 -,375

Empati -,546 -,375 1,000

 Step number: 1

Observed Groups and Predicted Probabilities

4 + P +
I P I
I P I
F I P I
R 3 + T P P +
E I T P P I
Q I T P P I
U I T P P I
E 2 + T P T T T TP P P P T P +
N I T P T T T TP P P P T P I
C I T P T T T TP P P P T P I
Y I T P T T T TP P P P T P I
1 + T T T TTT T TT T P P T TT P T T TP P P TP P P TT P PP P PP +
I T T T TTT T TT T P P T TT P T T TP P P TP P P TT P PP P PP I
I T T T TTT T TT T P P T TT P T T TP P P TP P P TT P PP P PP I
I T T T TTT T TT T P P T TT P T T TP P P TP P P TT P PP P PP I
Predicted ---------+---------+---------+---------+---------+---------+---------+---------+---------+----------
Prob: 0 ,1 ,2 ,3 ,4 ,5 ,6 ,7 ,8 ,9 1
Group: TTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP

Predicted Probability is of Membership for Puas

The Cut Value is ,50
Symbols: T - Tidak Puas
P - Puas
Each Symbol Represents ,25 Cases.

Casewise Listb

Observed Temporary Variable

KepuasanPengg
a
Case Selected Status unaLayanan Predicted Predicted Group Resid ZResid

11 S P** ,117 T ,883 2,753

a. S = Selected, U = Unselected cases, and ** = Misclassified cases.

b. Cases with studentized residuals greater than 2,000 are listed.