0 / 0 pts

Question 1

I commit that the test I am about to take will be my

own work. I am aware that I am allowed to use my
book and my notes while taking this test and I am
aware that I am not permitted to use any outside
sources. I will not share my answers with anyone
during or after the test. By clicking "True" you agree to
the following statement: 'I affirm that I am the
assigned student taking the test, and this is entirely my
own work.

True

False

1 / 1 pts
Question 2

Which of the following represents an aggressive

approach to demand management in the service
sector when demand and capacity are not particularly
well matched?

none of these

lower resort hotel room prices on Wednesdays

reservations

appointments

first-come, first-served rule

1 / 1 pts
Question 3
Which of the following statements regarding fixed
costs is TRUE?

Fixed cost is the difference between selling price and

variable cost

While fixed costs are ordinarily constant with respect

to volume, they can "step" upward if volume
increases result in additional fixed costs.

Fixed costs equal variable costs at the break-even

point

Fixed costs rise by a constant amount for every

added unit of volume.

Fixed costs are those costs associated with direct

labor and materials.

1 / 1 pts
Question 4

Capacity decisions are based on technological

concerns, not demand forecasts.

True

False

1 / 1 pts
Question 5
Net present value:

is gross domestic product less depreciation.

is the discounted value of a series of future cash

receipts.

is profit after taxes.

is sales volume less sales and excise taxes.

ignores the time value of money.

1 / 1 pts
Question 6

Efficiency is actual output as a percent of design

capacity.

True

False

1 / 1 pts
Question 7

An enlarged job has more responsibility than the same

job enriched.

True

False
 1 / 1 pts
Question 8

Four of the components of job design are:

labor specialization and enrichment, motivation and

incentive systems, employment stability, and work
sampling.

employment stability, work schedules, work

sampling, and motivation & incentive systems.

labor specialization, time studies, work sampling,

and pre-determined time standards.

job specialization, job expansion, psychological

components, and self-directed teams.

ergonomics and work methods, method time

measurement, work schedules, and incentive
systems.

1 / 1 pts
Question 9

Profit Sharing systems provide some portion of any

profit for distribution to employees.

True

False
 1 / 1 pts
Question 10

Technology, location, and layout decisions are all

possible constraints on human resource strategy.

True

False

1 / 1 pts
Question 11

Mutual trust is:

when management has gained the trust of the

employees.

reflected in reasonable, documented employment

policies that are honestly and equitably implemented
to the satisfaction of both management and
employee.

when management recognizes that the employees

are competent, motivated people both able and
willing to perform at the level required to produce a
quality product.

when management and the employees both agree

on common objectives.

when employees have gained the trust of

management.
 0 / 0 pts
Question 12

I commit that the test I just took was my own work. I

am aware that I was allowed to use my book and my
notes while taking this test and I commit that I did not
use any outside sources. I will not share my answers
with anyone during or after the test. By clicking "True"
you agree to the following statement: 'I affirm that I
was the assigned student taking the test, and this was
entirely my own work.

True

False

Quiz Score: 10 out of 10