Organizational Context Analysis

Understanding the needs and expectations of interested parties

TEKHAF Trading plc. has determined the interested parties who are relevant to its Quality
management system and the requirement of the interested parties in order to manage the
potential effect on the organization's ability to consistently provide products and service that
meet the customer and applicable statutory and regulatory requirements.

List of interested Parties

Interested Party Internal/External Reason for inclusion

Int / Ext

Employee / Staff Internal Directly responsible sales of

products and provide
transport service
Top Management Internal Has direct responsibility for
management of the company
Owners /share holders Internal Invested on the company
Customers External Purchase our products and
(individual/Companies) service
Ministry of transport External Mandate regulatory
requirements
Issue license for transport
service provision
Issue license for tractors sold
to our customer
Ministry of Agriculture External Issue license for import of
Agricultural machineries
Issue Phytosanitary
certificate for export products
Ethiopian conformity External Conduct export products
assessment Enterprise conformity test and issue
certificate
Ethiopian customs authority External Mandate import and export

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Interested Party Internal/External Reason for inclusion

Int / Ext

requirements
National Bank External Mandate import and export
requirements on foreign
transactions and issue permits
Commercial banks External Facilitate import export
transactions
Issue loans
Insurance companies External Provide insurance policies
Ethiopian shipping and External Facilitate shipping of export
logistics enterprise products and port related
issues
Transit and forwarding External Facilitate import and export
service providers processes
Export products cleaning External Clean and pack export
service provider products
Cargo inspection companies External Inspect export products and
issue certificates on behalf of
the buyer
Ethiopian national External Calibrate Fuel transport
meteorology Institute trucks
Maintenance service External Provide maintenance service
providers (workshops and which is not done in the
Garages) company maintenance
facility
Raw material and products External Supply us with raw materials
providers for export and export and products for
Import import
Local Community External Impacted by our operations

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Analysis of requirements of interested parties
Interested parties Requirements
Employees
Top Management
Owners /share holders
Customers
(individual/Companies)
Ministry of transport
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Information monitoring & reviewing
methods
 Expect satisfactory  Periodical inspection and
equipment, facilities
maintenance of infrastructure and
 Require equipment
Competency
 Periodical training need
development
assessment
 Expect to be
 Periodical revision of
compensated
organizational structure and
compensation scheme
 Company must  Periodical Financial reporting
remain financially
 Level of customer satisfaction
healthy
 QMS processes
must be efficient
 Concerned with
growth of company
 Return on  Review of annual financial reports
investment
 Quality of product  Review of customer requirements
and service
before signing of product and
 Delivery of
product /service on service provision agreement
time
 Review of Complaint resolution
 On time response to
complaint process
 Reasonable price
 Comparison prices of similar
for products and
services products and services
 After sales service
 Review of products performance
after delivery
 Comply with the  Renew trade license on time
statutory regulatory
 Review of process of obtaining
requirements related
Interested parties Requirements Information monitoring & reviewing
methods
to import and sale licenses for transport trucks and
of Tractors ,Trucks
tractors
and transport
service provision
Ministry of Agriculture  Comply with the  Renew import license on time
statutory regulatory
 Review of information on
requirements related
import of Tractors Phytosanitary certificate and ease
and export product
of process of obtaining it.
quality
Ethiopian conformity  Comply with  Review of information on the test
Ethiopian
assessment Enterprise result certificate
mandatory
standards for export
products
Ethiopian customs  Complying with  Review ease processes in import
import and export
authority and export
related statutory
regulatory  Time taken to finish custom
requirements
process for import and export
National Bank  Complying with  Review of processes related to
import and export
revenue collection from export
transactions related
statutory regulatory
requirements
Commercial banks  Comply with loan  Review of loan payment
payment terms
performances
 Like to see more
foreign currency  Evaluation of yearly Export
earnings
performances
Insurance companies  Respect insurance  Time of payment of insurance
policy
premiums and review of
compliance with insurance policies
Ethiopian shipping and  On time payment  Getting feedback
for service provided
logistics enterprise  Review of communications made
 Getting necessary
documents for the
service required
Transit and forwarding  On time payment  Review of communications made
for service provided
service providers and asking for periodical feedback
 Smooth
communications
Export products  On time payment  Review of product quality test
for service provided
cleaning service

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Interested parties Requirements Information monitoring & reviewing
methods
provider  Continued business reports
opportunity
 Periodical review of their
performance on service delivery
Cargo inspection  Comply with  Review of test reports issued
customer product
companies  Resolving issues related to product
quality
requirements quality
Ethiopian national  Comply with  Respect for calibration plan
Calibration
meteorology Institute
programs
Maintenance service  On time payment  Review of quality service
for service provided
providers (workshops provided
 Continued business
and Garages) opportunity  Periodical review of their
 Expect to be paid
performance on service delivery
promptly
 Time of financial settlement
Raw material and  Specification  Review and update raw
communication
products providers for material/product specification and
export and Import  Continued business approval of procurement order
opportunity
 Periodical review of their
 Expect to be paid
promptly performance on service delivery
 Time of financial settlement
Local Community  Expect us not to  Level of relationship with local
pollute environment
community
 Expect us to be a
"good citizen"  Comply with legal obligation in
locally
waste disposal
 Hope us will hire
and retain local
workers

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Internal and External Situations Analysis

Internal Situations Analysis

S.N Internal factors Strength Weaknesses

1 Location of the factory Far from main market
High transport cost of
products and raw
materials
2 Being subsidiary of Manage to get raw materials
import/export company on time
3 Availability of skilled Abel to respond customer
employees demand on time
4 Use own transport trucks to Help to reach customers easily
distribute products

External situations analysis

S.N External factors Opportunities Threats

1 Growing construction sector Increasing demand for paint
products
2 Weakening of Birr exchange Make products
rate against US dollar price higher

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PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE