Teknologi Chatbot

Ayu Purwarianti
Pusat AI ITB (PUI-PT AI-VLB)
 Artificial
Intelligence Agent

Percepts

Environment
Intelligence Agent
Action
 Speech
Recognition

Sign Language Natural Language

Recognition Processing

Natural Language
Understanding

Natural Language
Generation
 AI Approach

vs

Thinking Action
 Chatbot
User mencari
informasi
(FAQ)
alternatif
Pengingat Instansi menyebar saluran
Jadwal (user informasi
engagement) (promotive) komunikasi

Transaksi Survey
(pendaftaran, masyarakat
dll) (input, feedback)
FAQ Chatbot
 Chatbot Architecture
Dialogue Intent
Dialogue Classification
Message In
Understanding Greetings,
Asking, Answer
Dialogue Manager
(FAQ, Scenario,
Entity Extraction
Slot Filling)
Message Out Dialogue Manager
name, date, etc
 Dialogue Understanding Example
User Chatbot Intention Slot filling
Hello Bot Hello {}
Hi Andrew
Can you schedule Schedule {when:
a meeting with “tomorrow
John Smith for morning”; who:
tomorrow morning “John Smith”}
I’ve booked meeting room B
for 9am February 12th for
1h. I’ll send a notification to
John Smith.
 Dialogue Intent Classification Method

Training data: Sentence,

Text Classification
Intent_class
Pendekatan: Sent_input, Sent_ref,
Unsupervised Cosine distance
Sentence
Similarity Training data: Sent_input,
Supervised Sent_ref, similar or not
Lexical Syntactic Semantic
Sentence Similarity
 Using Sentence Similarity in
Dialogue Intent Classification

Searching &
Message In
Similarity Check

Knowledge
Acquisition
 Similar with NER but with more

Entity
detailed type

Extraction
• Example, Date:
• Start_date
• End_date

Usually: NER + List of Entity

 Research Team
Ayu Purwarianti
Sophie Damayanti
Apa itu Chatbot Stay Safe? Bhekti Pratiwi
M. Azhari
Hubbi N. M.

General information
Question-Answer

on drug Chatbot Stay Safe dapat membantu pengguna untuk

Food additives mendapatkan informasi umum terkait
Pair

Traditional drug ● Obat

General information
on self medication ● Bahan tambahan pangan

Fever ● Obat tradisional

Scenario based

Skin disease ● Pengobatan mandiri/swamedikasi

Cough & cold
● Asesmen pengobatan mandiri (demam, batuk, panu,
Indigestion jerawat, diare, dan susah BAB)
Cara akses chatbot

@191wjdlc @swamedikasi_bot
Terima kasih
aicenter@itb.ac.id
 @191wjdlc
@swamedikasi_bot