EMPLOYEE TRAINING AND DEVELOPMENT IN SELECTED CASUAL DINING

RESTAURANTS AT UP AYALA TECHNOHUB QUEZON CITY

A Thesis Proposal

presented to the

Faculty of College of Hospitality and Tourism Management

Eulogio “Amang” Rodriguez

Institute of Science and Technology

In Partial Fulfillment

of the Requirements for the Subject

HPCRESH1 (Research in Hospitality 1) Leading to the Degree

Bachelor of Science in Hospitality Management

by

MASUBA, PATRICIA MAE A.

PARTRIARCA, DATO PATRICK L.

VINAS, KERT CADE R.

2024
 CERTIFICATION

This thesis proposal entitled “EMPLOYEE TRAINING AND

DEVELOPMENT IN SELECTED CASUAL DINING RESTAURANTS AT UP AYALA
TECHNOHUB QUEZON CITY” prepared and submitted by MASUBA,
PATRICIA MAE A. , PATRIARCA, DATO PATRICK, AND VINAS, KERT CADE
R. in partial fulfillment of the requirements for the subject
HPCRESH2 (Research in Hospitality 2) leading to the degree of
Bachelor of Science in Hospitality Management has been examined
and recommended for ORAL EXAMINATION.

DR. ROMEO D. LIM, DBA

Adviser

APPROVAL SHEET

Approved by the Oral Defense Panel on _______ with a

rating of ______.

LOIDA R. BANZUELO, DBA

Chairman

ROMEO D. LIM, DBA CELIA E. CARIÑO, Ed. D.

Member Member

MARIA RHODA D. DINAGA, DBA

Member

Accepted in partial fulfillment of the requirements for

the subject HPCRESH2 (Research in Hospitality 2) leading to the
degree of Bachelor of Science in Hospitality Management.

MARIA RHODA D. DINAGA, DBA

Dean, College of Hospitality and Tourism Management
 CHAPTER 1

The Problem and Its Background

Introduction

Employee training and development, which includes coaching,

mentoring, informal learning, self-directed learning, and

experiential learning, is a structured process carried out by

talent development specialists to enhance job performance and

knowledge, skills, and attitudes. Employee development programs

enhance productivity, close skill gaps, and improve work

performance. This results in upskilling, creativity, agility, and

a competitive edge. Through the identification of high-performing

workers and assistance in acquiring the skills required for

senior jobs, it also supports succession planning. To make a

worker preparing program, associations ought to direct a

requirements evaluation by an ability improvement proficient.

This recognizes expertise holes, distinguish arrangements, gain

partner backing, and assemble compatibility with students. Since

many employees mention a lack of growth possibilities at their

present job as a key reason for leaving, employee training and

development may be a valuable strategy for recruiting and

retention. In fact, according to LinkedIn's 2018 Workplace

Learning Report, 93% of employees would stay at a company longer

if it invested in their careers. Workers who have access to

training and development opportunities are more likely to stay at

their organizations longer and be more engaged while there.

Additionally, its 2021 Workplace Leaning Report discovered that

employees are retained for twice as long by organizations with

strong internal mobility.

Conceptual Framework

The Input-Process-Output (IPO) was used to guide the

researchers in the course of investigation as shown in figure 1.

The Input (I) consists of references such as books,

journals, periodicals, thesis, and online sources, survey results

of Employee Training and Development in Selected Casual Dining

Restaurants at UP Ayala Tecnhohub Quezon City, and problems

encountered and respondents of the study.

The Process (P) involves the data gathering through the

survey questionnaire, statistical treatment of data, and analysis

and interpretation of data.

Output (O) of the study is identified Employee Training

and Development in Selected Casual Dining Restaurants at UP Ayala

Tecnhohub Quezon City.

 Figure 1.
The Research Paradigm of the Study

INPUT PROCESS OUTPUT

Reading Gathering
materials of data
such as through
books, Theses
Survey
Journals, and
online questionnaire
sources s on Employee
Training and
Development Identified
Survey in selected the Employee
result of Casual Dining Training and
Employee Restaurant at Development
Training and UP Ayala in selected
Development Tecnhohub Casual
in selected Quezon City Dining
Casual Dining Restaurant
Restaurants Statistica at UP Ayala
at UP Ayala l Treatment Tecnhohub
Tecnhohub of the Data Quezon City
Quezon City
Analysis and
Problems Interpretatio
Encountered n of Data

Feedback
Statement of the Problem

The study aims to assess the Employee Training and Development in

Selected Casual Dining Restaurants at UP Ayala Technohub Quezon

City.

Specifically, it seeks to answer the following

sub-problems:

1. How do the management access the Employee Training and

Development in Selected Casual Dining Restaurants at UP

Ayala Technohub Quezon City in terms of:

1.1 Food Safety training;

1.2 Cleaning and Sanitation training;

1.3 Customer Service training?

2. Is there a significant difference between the assessment

of the two groups of respondents on Employee Training and

Development in Selected Casual Dining Restaurants at UP Ayala

Technohub Quezon City?

3. What are the problems encountered by the respondents?

Hypothesis

This study tests that there is no significant difference

between the assessment of the two group respondents on Employee

Training and Development in Selected Casual Dining Restaurants at

UP Ayala Technohub Quezon City in terms of food safety training;

cleaning and sanitation training ; customer service training.

Scope and Limitations of the study

The study covers the Employee Training and Development in

Selected Casual Dining Restaurants at UP Ayala Technohub Quezon

City and the problems encountered. There were 30 respondents

composed of 10 employees from Bonchon, and 10 from employees from

Tokyo Tokyo – University of the Philippines Diliman, 1101

Commonwealth Ave, Diliman, Quezon City, Metro Manila U.P.

AyalaLand TechnoHub. The duration of the study was from October

2023 to July 2024.

Significance of the Study

This study is beneficial and significant to the following:

Customers. This study will result in efficient and reliable

source of information that help customers to know the Training

and Development practiced by the two restaurants.

Employee/Staff. It will gain information on how the Employee

Training and Development practiced by the two restaurants.

Management. It will provide information on how to maintain

the Employee Training and Development practiced by the two

restaurants.

Future Researchers. It serves as a basis in conducting

further researches related to this study and importantly, this

research will educate Employee Training and Development practiced

by the two restaurants and people who work in the food industry
on how to be responsible for their work as they provide food to

the customers.

Definition of Terms

The following terms are defined operationally and lexically

to provide a common frame of reference:

Casual dining restaurant - is a full-service restaurant with

a fun, comfortable, laid-back atmosphere and affordably priced

menu.

Development - The process of creating growth, advancement,

good change, or the addition of elements related to the physical,

economic, environmental, social, and demographic domains.

Training - the process of learning the skills you need to do

a particular job or activity.