RELEASE NOTES

RUCKUS SmartZone 5.2.1 Release Notes

Supporting SmartZone 5.2.1

Part Number: 800-72611-001 Rev F

Publication Date: July 2021
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RUCKUS SmartZone 5.2.1 Release Notes

2 Part Number: 800-72611-001 Rev F
Contents
Document History.................................................................................................................................................................................................. 4

New in This Release............................................................................................................................................................................................... 4

AP Features................................................................................................................................................................................................................ 4
Channelfly Enhancements ......................................................................................................................................................................................... 5
802.11ax AP Airtime Statistics....................................................................................................................................................................................6
My.ruckus Configuration Knob................................................................................................................................................................................... 6
OS Fingerprint Enhancement..................................................................................................................................................................................... 7
Simplify GUI Option for Power Source in AP Configuration....................................................................................................................................... 7
GUI Enhancement for AP Configuration..................................................................................................................................................................... 8
Report Average MCS Metrics .................................................................................................................................................................................... 8
Switch Management ................................................................................................................................................................................................. 8
ZAPd Enhancement ................................................................................................................................................................................................... 9
Additional Enhancements.......................................................................................................................................................................................... 9

Hardware and Software Support.......................................................................................................................................................................... 10

Overview.................................................................................................................................................................................................................. 10
Release Information................................................................................................................................................................................................. 10
Supported Matrix and Unsupported Models........................................................................................................................................................... 13

Known Issues ...................................................................................................................................................................................................... 19

Changed Behavior................................................................................................................................................................................................ 28

Resolved Issues.................................................................................................................................................................................................... 29

Interoperability Information.................................................................................................................................................................................37
Cluster Network Requirements................................................................................................................................................................................ 37
Client Interoperability.............................................................................................................................................................................................. 37

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 3
Document History
Revision Number Summary of changes Publication date

F Modified the SZ144 overview. 15, July 2021

E Added a note on Application Signature Package version support. Refer to Application 11, November 2020
Signature Package on page 12 .
D • Added T750SE AP to New Access Points on page 4, Table 1 on page 14 29, September 2020
and IoT Suite on page 16.
• Added Know Issue SCG-125341.
C Added the following to Known Issues: 10, September 2020
1. SCG-118945
2. SCG-118998
B Added SCG-122545 to Known Issues. 17, August 2020
A Initial release notes. 31, July 2020

New in This Release

This section provides a high-level overview of several key features that are introduced in the SmartZone (SZ) software release 5.2.1. The release
5.2.1 is applicable to the RUCKUS SmartZone 300, SmartZone 100, SmartZone 144, vSZ-H, vSZ-E, vSZ-D and controller platforms.

AP Features
Release 5.2.1 supports the following 802.11ax APs (R550 and R850).

New Access Points

• R550: Wi-Fi 6 2x2 (5G) + 2x2 (2.4G) dual band dual concurrent Access Point with a single switchable integrated IoT radio
• R850: Wi-Fi 6 8x8 (5G) + 2x2 (2.4G) dual band dual concurrent Access Point with a single switchable integrated IoT radio
• T750SE: Wi-Fi 6 4x4 (5G) + 4x4 (2.4G) dual-band outdoor concurrent Access Point with external antenna connectors that supports eight
spatial streams.

NOTE
DFS channels are diabled on AP T750SE.

Autonomous Cell Sizing on Wi-Fi 6 APs

The primary objective of ACS is to reduce the co-channel interference in the OBSS. Co-channel interference is the interference caused by the
Neighbor APs on the same channel. Co-channel interference is a calculated by measuring the amount of time AP spends in Rx of packets not
destined to it. In co-channel interference condition, substantial gain in throughput is observed when we bring the tx power of the interference
source down to a level where Rx sensitivity adjustment can completely cut off the interference without sacrificing the SNR to the client by a lot. ACS
achieves by coordinating the reduction in tx power between the neighboring APs in order to improve spectral reuse.

RUCKUS SmartZone 5.2.1 Release Notes

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 New in This Release
Channelfly Enhancements

Legacy Safe Implementation

Some legacy devices like Intel drivers 18 and below cannot recognize valid Wi-Fi 6 APs. Some Mac OSs have problems with Wi-Fi 6 APs because of
their large beacons. A customer that does not have control of their clients might want to provide a WLAN that they know that these buggy devices
can connect to. Our system currently allows for an AP CLI command that downgrades all WLANs on the entire radio. This current interface is not
easy enough nor flexible enough for our customers. This feature adds the ability to downgrade a WLAN from Wi-Fi 6 to Wi-Fi 5 on a per WLAN basis
through the GUI. With this new implementation a customer could have on the same AP one WLAN that supports Wi-Fi 6 and another WLAN that
only supports Wi-Fi 5.

Multicast Rate Limit for Wi-Fi 6 APs

This feature allows multicast rate limit configuration for uplink and downlink direction (separately configurable) from SZ GUI. Users are now able to
configure multicast rate limit in terms of absolute number instead of percentage of traffic. Rate limit configuration is per WLAN.

L2 ACL Wired Support

This feature supports non-user port profile for L2 ACL on wired side. This feature also introduces customized Ether Types field along with the pre-
defined Ether Types field in the configuration screen of L2 ACL profile.

Mesh on 2.4GHz and 5GHz

RUCKUS SmartMesh technology is now available on Wi-Fi 6 APs for both bands, 2.4GHz and 5GHz.

160MHz support on Wi-Fi 6 APs

GUI and CLI support to enable 160MHz on applicable Wi-Fi 6 APs which include T750, R650, R750, R850 and T750SE.

Limitations:

1. Mesh mode in 160Mhz is not supported. There is no explicit disabling of Mesh when radio is configured for 160Mhz mode.

2. No support for MU/OFDMA in beacons IE's when 160Mhz is enabled.

3. 80+80 modes operates radio on 80Mhz mode.

4. 160Mhz is not supported when AP is operating in 802.3af power mode.

Save HiMem Log in to AP File System in Rotating Log

It is quite common to require enabling HiMem log for troubleshooting AP issues. HiMem is an area of RAM reserved for the purpose of
troubleshooting and debugging, data written to HiMem are preserved through reboot cycle. With this feature, when AP reboots, HiMem content is
copied to AP filesystem. Any existing file is rotated and new content is copied into recent file. The

HiMem is cleared and AP starts copying new log messages again into HiMem memory.

Channelfly Enhancements
The existing Channelfly algorithm has been enhanced to incorporate (off-channel) background scanning data to deliver network-level spectrum
utilization. Channelfly now can optimally assign APs to non-overlapping channels even in the absence of active Wi-Fi traffic. An added benefit is that
Channel assignments also deliver between airtime utilization during receive. GUI enhancements allow users to control when channel changes occur
based on their specific network utilization patterns

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 5
New in This Release
802.11ax AP Airtime Statistics

Limitations
SCG-119237

1. Clients connected on 2.4GHz radio on MAP are not accounted in count threshold on RAP during a channel change decision.

2. Clients connected on tunnel WLAN on both 2.4 GHz and 5 GHz are not accounted in client count threshold on RAP during a channel
change decision.

SCG-121670

1. 2.4GHz lacks logic that considers 20 MHz channel overlaps. Example, consider a situation where the AP is on Ch 1, and Ch 2 and 6 are
available with no neighbors. Ch 6 is more ideal because of non-overlap, but chanflybg does not take that into consideration. For now, the
user is recommended to enable ONLY 1, 6, 11, or 1, 4, 7, 11.

Legacy Limitations
Assuming that user has configured Legacy ChannelFly (using RKSCLI):

1. After this configuration , if any configuration moves from the controller, channel selection method changes based on the controller
configuration. In other words, Legacy ChannelFly configuration is not persistent across controller configuration move.

2. Legacy ChannelFly configuration using RKSCLI is not persistent across AP reboot.

802.11ax AP Airtime Statistics

To provide an easy way for our customers to understand Airtime Utilization for 802.11ax APs, RUCKUs extends the airtime statistics (airtime
utilization details) for 802.11ax APs - Free Airtime, Tx/Rx (Multicast/Broadcast), interference, non-Wi-Fi interference, management traffic, etc. When
seen through the controller GUI, these statistics provide meaningful insights into various aspects of the wireless network.

• Network Overhead: Allows the administrator to view the ratio of transmitted and received data vs management, which tells the
administrator how much overhead is on the network.
• Impact of Neighbors: Allows the administrator to view the airtime impact of managed neighbors that are operating on the same or
overlapping channels. This also allows the administrator to evaluate the channel selection system.
• Impact of Rogues: Allows the administrator to view the airtime impact from non-managed rogue APs.
• Uplink / Downlink Ratios: Allows the administrator to easily visualize the uplink and downlink airtime ratios, which can be cross-
referenced with traffic ratios to evaluate efficiency of up/down links.
• Impact of Non-Wi-Fi Interference: Allows the administrator to view the airtime impact of non-Wi-Fi interference sources.

My.ruckus Configuration Knob

In release 5.0, we introduced the my.ruckus web diagnostics page feature, which is available for LBO and if the AP's management VLAN is in default
VLAN(1). However, the same would not work for tunneled-WLAN and non-default management VLAN use-cases.

In release 5.2 we introduced the support for tunneled-WLAN and non-default management VLAN use-cases by adding ACLs. However, we noticed
throughput impact due to the introduction of ACLs. Hence in 5.2.1, we are adding this configuration knob to let our users turn on/off this support.

RUCKUS SmartZone 5.2.1 Release Notes

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 New in This Release
Simplify GUI Option for Power Source in AP Configuration

OS Fingerprint Enhancement
In order to leverage OS detection for more functionality than just visibility, it is important to have more granularity over OS type and version. OS
fingerprint enhancement is requirement from most customers that use the OS Fingerprint feature. RUCKUS AP has Fingerbank as OS detection
solution.

The goal of this feature is to enhance our client OS fingerprinting such that we can identify more granular levels of device OS. There are two
components of this: More granular device identification and OS version identification. In this release, RUCKUS made the enhancements on the AP's
existing Fingerbank database and HTTP user-agent based device detection to meet these requirements.

Simplify GUI Option for Power Source in AP Configuration

The Power over Ethernet (PoE) mode as per industry standards have the following options.

Selection Power @ PSE Power @ AP (100m Cable)

802.3af 15.4W 12.95W

802.3at 30W 25.5W
802.3bt/Class 5 45W 35W to 40W

NOTE
The standard specification for 802.3bt/
class5 is 40W. However to maintain
backward compatibility with AT+ power
mode, we are going continue to set this
to 35W.

802.3bt/Class 6 60W 51W

802.3bt/Class 7 75W 62W
PoH 90W 71.3W

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 7
New in This Release
GUI Enhancement for AP Configuration

However the APs that RUCKUS currently use have use the convention AF, AT, AT+ modes. The objective is to standardize our convention going
forward. The standardization will apply when we want to force the AP to a certain POE power mode. If the AP is set to AUTO POE mode, the
feedback will also display the POE mode the AP is currently configured in.

Here is the mapping of the Old and New POE configuration:

Current POE Mode Output New POE Mode Output

AC/DC Power supply AC/DC Power supply

802.3af 802.3af
802.3at 802.3at
802.3at+ 802.3bt/Class 5
POE/Injector POE/Injector
802.3bt/Class 6
802.3bt/Class 7

GUI Enhancement for AP Configuration

With this feature, AP specific configuration functions will now be displayed on the AP Info pane on the Controller GUI. The Info pane is enhanced to
show the number of active radios chains, the interfaces enabled or disabled (Downstream Ethernet, USB, PoE_Out, SFP vs Ethernet for backhaul on
outdoor APs). The Info pane also details the source of power to each AP, i.e. AC/DC power or POE input power in terms of 802.3af, 802.3at, 802.3bt,
etc.

Prior to this feature, the only way to query the physical configuration of the AP was via CLI commands; and the lack of real-time feedback from the
AP on these configuration options often led to incorrect diagnoses of observed Wi-Fi connectivity issues.

Report Average MCS Metrics

AP has the ability to get the latest MCS matrix data from driver report so far. Its internal module takes the responsibility to calculate delta value for
each category of MCS level, so that we can recognize the most traffic data rate performed in bin period of time. With this release, we will calculate
the mean or median Tx and Rx MCS rate on a per client and per AP basis.

The calculated metrics will be reported on the controller web user interface well as via GPB interface to external data collectors.

Switch Management
SmartZone 5.2.1 introduces the following switch management features.
• Remote CLI: Enables users to access the CLI session of the selected ICX switch directly from the SmartZone WEB UI. Users will be able to
run monitoring/configuration commands.

ATTENTION
This feature can be accessed only by the System Super-Administrator in 5.2.1 release.

• Configuration: The following configuration options are added to enable more features on ICX switches.
– Protected ports
– Granular PoE budget limit at switch port level
– Ability to change default VLAN
– Ability to set management VLAN
– Ability to configure ports across multiple switches in a Switch Group

RUCKUS SmartZone 5.2.1 Release Notes

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 New in This Release
Additional Enhancements

– QoS (Quality of Service)

› Additional ACL options to remark and/or prioritize traffic
› Port level QoS configuration including Voice VLAN and LLDP-MED setting
• Monitoring
– Ability to search for a client at global level (entire system as opposed to a single switch group).
– Group level firmware upgrade:
› Users can now upgrade all the switches within a group instead of manually selecting switches one at a time.
– Ability to download syslog files of a selected Switch.
– Group level firmware enforcement:
› Users can now set a minimum ICX firmware release against a group. Switches joining the group with a lower version will
automatically get upgraded.

ZAPd Enhancement
RUCKUS Speedflex throughput test tool, historically and prior to this release(R5.2.1), keeps the port 18301 open for both TCP and UDP protocol in
Access Point and the controller. It leaves attack surface open and the listener of this port is ZAPd (daemon).

To eliminate this security vulnerability, a UI switch is introduced to enable or disable speed test and hence ZAPd runs or stops accordingly. When
ZAPd is not running, AP or controller is not listening to that port.

ZAPd is disabled by default on both controller and AP. ZAPd on AP can be enabled by configuring test speed option in AP Advance Settings in the
controller web user interface. On the controller ZAPd starts automatically on triggering a speed test and stops and when the test is completed.

RKS CLI commands get/set zapd enable/disable is introduced in this release to start or stop ZAPd, but we recommended that you use these
commands with caution since the user interface and CLI mode configuration could go out of synchronization. In such cases, toggling the testspeed
option in the controller web user interface will synchronize the configuration between the user interface and CLI mode.

Additional Enhancements
The following additional enhancements have been made in the 5.2.1 release:
• ACLB for 802.11ax APs.
• IPSec support is now available on 802.11ax APs
• Spectrum analysis for 802.11ax APs.
• Rogue AP aggressive de-authentication for 802.11ax APs.
• MBO for 802.11ax APs
• Add client latency measurement for 802.11ax APs.
• URL filtering license enhancement for Ethernet ports.
• Change of Authority (COA) for Wired clients allows the user to change the role assigned for dot-1x enabled wired clients using COA
messages from Radius server.
• Uboot Ctrl-C is disabled on selected AP for security consideration.

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 9
Hardware and Software Support

Hardware and Software Support

Overview
This section provides release information about SmartZone 300 (SZ300), SmartZone 100 (SZ100), Virtual SmartZone (vSZ), Virtual SmartZone Data
Plane (vSZ-D), SmartZone Data Plane appliance (SZ100-D), SmartZone 144 (SZ-144), SmartZone 144 Data Plane appliance (SZ144-D) and Access Point
features.
• The SZ300 Flagship Large Scale WLAN Controller is designed for Service Provider and Large Enterprises, which prefer to use appliances.
The Carrier Grade platform supports N+1 Active/Active clustering, comprehensive integrated management functionality, high
performance operations and flexibility to address many different implementation scenarios.
• The vSZ, which is available in High Scale and Essentials versions, is a Network Functions Virtualization (NFV) based WLAN controller for
service providers and enterprises that desire a carrier-class solution that runs in the cloud. It supports all of the WLAN controller features
of the industry, while also enabling the rollout of highly scalable and resilient wireless LAN cloud services.
• The vSZ-D is a Virtual Data Plane aggregation appliance that is managed by the vSZ that offers organizations more flexibility in deploying a
NFV architecture-aligned architecture. Deploying vSZ-D offers secured tunneling of wireless client data traffic that encrypts payload traffic;
POS data traffic for PCI compliance, voice applications while enabling flat network topology, mobility across L2 subnets and add-on
services like L3 Roaming, Flexi-VPN, DHCP Server/NAT as well as CALEA/Lawful Intercept.
• The SZ100-D, is the Data Plane hardware appliance, which is functionally equal to the vSZ-D virtual data plane product. The appliance
provides turnkey deployment capabilities for customers that need a hardware appliance. The SZ100-D is managed by a vSZ Controller only
and cannot work in a standalone mode.
• The SZ144 is the second generation mid-range rack-mountable WLAN controller platform developed for the Enterprise and Service
provider markets. The SZ144 is functionally equivalent to the vSZ-E virtual controller product. SZ144 is first introduced in the software
release 5.2.1. It cannot run any software prior to this release. While SZ144 can only run controller version 5.2.1 and software, it can also
host controller version 3.6.2 AP firmware Zones.
• The SZ144-D is the second generation Data Plane hardware appliance which is functionally equivalent to the vSZ-D virtual Data Plan
product. The appliance provides turnkey deployment capabilities for customers that need a hardware appliance. The SZ144-D is managed
by a vSZ Controller only and cannot work in a standalone mode.
• Access Point (AP): Controllers support 1000 APs per zone.

Release Information
This SmartZone release is a Long Term (LT) release. This section lists the version of each component in this release.

SZ300
• Controller Version: 5.2.1.0.515
• Control Plane Software Version: 5.2.1.0.383
• Data Plane Software Version: 5.2.1.0.515
• AP Firmware Version: 5.2.1.0.698

SZ100
• Controller Version: 5.2.1.0.515
• Control Plane Software Version: 5.2.1.0.383

RUCKUS SmartZone 5.2.1 Release Notes

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 Hardware and Software Support
Release Information

• Data Plane Software Version: 5.2.1.0.101

• AP Firmware Version:5.2.1.0.698

SZ144
• Controller Version: 5.2.1.0.515
• Control Plane Software Version: 5.2.1.0.383
• Data Plane Software Version: 5.2.1.0.101
• AP Firmware Version:5.2.1.0.698

vSZ-H and vSZ-E

• Controller Version: 5.2.1.0.515
• Control Plane Software Version: 5.2.1.0.383
• AP Firmware Version:5.2.1.0.698

vSZ-D
• Data plane software version: 5.2.1.0.515

NOTE
By downloading this software and subsequently upgrading the controller and/or the AP to release 2.5.1.0.177 (or later), you understand
and agree that:

• The AP may send a query to RUCKUS containing the AP's serial number. The purpose of this is to enable your AP to autonomously connect
with a wireless LAN controller operated by your choice of cloud service provider. RUCKUS may transmit back to the AP the Fully Qualified
Domain Name (FQDN) or IP address of the controller that the AP will subsequently attempt to join.
• You also understand and agree that this information may be transferred and stored outside of your country of residence where data
protection standards may be different.

ATTENTION
It is strongly recommended to reboot the controller after restoring the configuration backup.

SZ Google Protobuf (GPB) Binding Class

Refer to the GPB MQTT Getting Started Guide and download the latest SmartZone (SZ) GPB .proto files from the RUCKUS support site at: https://
support.ruckuswireless.com/software/2581

IoT Suite
This section lists the version of each component in this release.
• vSCG (vSZ-H and vSZ-E), and SZ-100: 5.2.1.0.515
• Control plane software version in the WLAN Controller : 5.2.1.0.383
• AP firmware version in the WLAN Controller:5.2.1.0.698

RUCKUS IoT Controller

• RUCKUS IoT Controller version: 1.6* (* Scheduled for release in August 2020).
• VMWare ESXi version: 5.5 and later

RUCKUS SmartZone 5.2.1 Release Notes

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Hardware and Software Support
Release Information

• VMWare VM Player version: 12 and later

• Oracle VirtualBox version: 5.1.20 and later
• Google Chrome version: 61 and later
• Mozilla Firefox version: 56 and later

NOTE
Refer to RUCKUS IoT 1.6* Release Notes for Release Build Compatibility and IoT Upgrade Support Matrix

Public API
Click on the following links to view:
• SmartZone 5.2.0 Public API Reference Guide (ICX Management), visit http://docs.ruckuswireless.com/smartzone/5.2.1/switch-
management-public-api-reference-guide-521.html
• SZ100 Public API Reference Guide, visit http://docs.ruckuswireless.com/smartzone/5.2.1/sz100-public-api-reference-guide-521.html

NOTE
SZ100 Public API link is for SZ144 as well.

• SZ300 Public API Reference Guide, visit http://docs.ruckuswireless.com/smartzone/5.2.1/sz300-public-api-reference-guide-521.html

• vSZ-E Public API Reference Guide, visit http://docs.ruckuswireless.com/smartzone/5.2.1/vsze-public-api-reference-guide-521.html
• vSZ-H Public API Reference Guide, visit http://docs.ruckuswireless.com/smartzone/5.2.1/vszh-public-api-reference-guide-521.html

Application Signature Package

AP DPI feature uses an Application Signature Package that in general it can be optionally updated when a new version is available. But in this case,
previous packages are not compatible with 5.2 AP firmware, and upgrading zone firmware is blocked until the corresponding signature package
(RuckusSigPack-v2-1.470.1.tar.gz? ) is installed.

Do follow this mandatory process before upgrading AP zone firmware:

1. Download Signature package by visiting the RUCKUS support site.

2. Manually upgrade the signature package by navigating to Services & Profiles > Application Control > Signature Package. (more details can
be found in Administrator Guide, in section Working with Application Signature Package)

RUCKUS SmartZone 5.2.1 Release Notes

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 Hardware and Software Support
Supported Matrix and Unsupported Models

Once this is done, AP zones can be upgraded. [SCG-108730]

IMPORTANT
SigPack versions 1.430.1 and 1.470.1 are supported on build 5.2.1.0.698. Version 1.380.0.40 is not supported.

Upgrade Guide
• Do refer to the RUCKUS SmartZone Upgrade Guide, 5.2.1 for upgrade details. This section is removed from the release notes.

Supported Matrix and Unsupported Models

Before upgrading to this release, check if the controller is currently managing AP models, IoT and Switch feature matrix.

APs preconfigured with the SmartZone AP firmware may be used with SZ300, SZ100, or vSZ in their native default configuration. APs factory-
configured with the ZoneFlex-AP firmware may be used with the controller when LWAPP discovery services are enabled.

LWAPP2SCG must be disabled on controller if Solo AP's running 104.x being moved under SZ Management. To disable the LWAPP2SCG service on
the controller, log on to the CLI, and then go to enable > mode > config > lwapp2scg > policy deny-all. Enter Yes to save your changes.

NOTE
Solo APs running releases 104.x and higher are capable of connecting to both ZD and SZ controllers. If an AP is running releases 104.x and
higher and the LWAPP2SCG service is enabled on the SZ controller, a race condition will occur.

AP Firmware Releases
The AP firmware releases that the controller will retain depends on the controller release version from which you are upgrading:

Upgrade path AP firmware releases in controller

5.2 > 5.2.1 5.2 , 5.2.1

5.1.x > 5.2.1 5.1.x, 5.2.1
3.6.x > 5.0 > 5.1.x > 5.2.1 3.6.x, 5.0, 5.1.x, 5.2.1
3.6.x > 5.1.x > 5.2.1 3.6.x, 5.1.x, 5.2.1
3.6.x > 5.2.1 3.6.x, 5.2.1

NOTE
For further details refer to the section Multiple AP Firmware Support in the SZ100/vSZ-E/SZ300/vSZ-H in SmartZone Upgrade Guide, 5.2.1

Supported AP Models
This release supports the following RUCKUS AP models.

RUCKUS SmartZone 5.2.1 Release Notes

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Hardware and Software Support
Supported Matrix and Unsupported Models

TABLE 1 Supported AP Models

11ax 11ac-Wave2 11ac-Wave1

Indoor Outdoor Indoor Outdoor Indoor Outdoor

R730 T750 R720 T710 R600 T504
R750 T750SE R710 T710S R500 T300
R650 R610 T610 R310 T300E
R550 R510 T310C R500E T301N
R850 H510 T310S T301S
C110 T310N FZM300
H320 T310D FZP300
M510 T811CM
R320 T610S
E510
T305e
T305i

ATTENTION
AP R310 is Wave 1 and supports WPA3 – this is the one exception, the rest of the APs that support WPA3 are 802.11ac Wave2 or
802.11ax.

NOTE
DFS channels are diabled on AP T750SE.

Important Note About the PoE Power Modes of the R730, R720, R710, T610, and R610 APs

NOTE
When the R720, R710, T610 series AP is connected to an 802.3af PoE power source, the USB interface and the second Ethernet port are
disabled, and the AP radios do not operate in maximum capacity. For more information, refer to the latest Outdoor Access Point User
Guide or Indoor Access Point User Guide.

Unsupported AP Models
The following AP models have reached end-of-life (EoL) status and, therefore, are no longer supported in this release.

TABLE 2 Unsupported AP Models

Unsupported AP Models

SC8800-S ZF7762-S-AC ZF2741 ZF7762-AC ZF7351

ZF7321 ZF7343 ZF7962 ZF7762-S ZF2942
ZF7441 ZF7363-U SC8800-S-AC ZF7363 ZF2741-EXT
ZF7762 ZF7025 ZF7321-U ZF7341 ZF7352
ZF7762-T ZF7351-U ZF7761-CM ZF7343-U ZF7781CM
R300 ZF7782 ZF7982 ZF7782-E ZF7055
ZF7372 ZF7782-N ZF7372-E ZF7782-S C500
H500 R700

RUCKUS SmartZone 5.2.1 Release Notes

14 Part Number: 800-72611-001 Rev F
 Hardware and Software Support
Supported Matrix and Unsupported Models

Switch Management Feature Support Matrix

Following are the supported ICX models:

TABLE 3 Supported ICX Models

Supported ICX Models

ICX 7150 ICX 7450 ICX 7750

ICX 7250 ICX 7650 ICX 7850
ICX 7550

NOTE
ICX 7550 support also has a dependency on FastIron 08.0.95.

Following is the matrix for ICX and controller release compatibility:

TABLE 4 ICX and SZ Release Compatibility Matrix

SZ 5.1 SZ 5.1.1 SZ 5.1.2 SZ 5.2 SZ 5.2.1

FastIron 08.0.80
FastIron 08.0.90a
FastIron 08.0.91
FastIron 08.0.92
FastIron 08.0.95
Y Y N N N
N Y Y Y Y
N Y Y Y N
N N Y Y Y
N N N N Y

Following is the matrix for switch management feature compatibility:

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 15
Hardware and Software Support
Supported Matrix and Unsupported Models

TABLE 5 Switch Management Feature Compatibility Matrix

Feature SZ Release ICX FastIron Release

Switch Registration 5.0 and later 08.0.80 and later

Switch Inventory 5.0 and later 08.0.80 and later
Switch Health and Performance Monitoring 5.0 and later 08.0.80 and later
Switch Firmware Upgrade 5.0 and later 08.0.80 and later
Switch Configuration File Backup and Restore 5.0 and later 08.0.80 and later
Client Troubleshooting: Search by Client MAC 5.1 and later 08.0.80 and later
Address
Remote Ping and Traceroute 5.1 and later 08.0.80 and later
Switch Custom Events 5.1 and later 08.0.80 and later
Switch Configuration: Zero-touch Provisioning 5.1.1 and later 08.0.90a and later
Switch-specific Settings: Hostname, Jumbo Mode, 5.1.1 and later 08.0.90a and later
IGMP Snooping, and DHCP Server
Switch Port Configuration 5.1.1 and later 08.0.90a and later
Switch AAA Configuration 5.1.1 and later 08.0.90a and later
Switch Client Visibility 5.1.2 and later 08.0.90a and later
Manage switches from default group in SZ-100/vSZ-E 5.1.2 and later 08.0.90a and later
Switch Topology 5.2 and later 08.0.92 and later
Designate a VLAN as Management VLAN 5.2.1 and later 08.0.95 and later
Change default VLAN 5.2.1 and later 08.0.95 and later
Configuring the PoE budget per port on ICX through 5.2.1 and later 08.0.95 and later
the Controller GUI with 1W granularity
Configuring Protected Ports 5.2.1 and later 08.0.95 and later
Configuring QoS 5.2.1 and later 08.0.95 and later
Configuring Syslog 5.2.1 and later 08.0.95 and later
Download syslogs for a selected switch 5.2.1 and later 08.0.91 and later
Remote CLI 5.2.1 and later 08.0.95 and later

IoT Suite
This release supports IoT Controller release 1.6* and is compatible with the following controller and access point hardware and software.

* Scheduled for release in October 2020.

Compatible Hardware:
• C110 Access Point (C110)
• E510 Access Point (E510)
• H510 Access Point (H510)
• M510 Access Point (M510)
• R510 Access Point (R510)
• R550 Access Point (R550)
• R610 Access Point (R610)
• R650 Access Point (R650)
• R710 Access Point (R710)

RUCKUS SmartZone 5.2.1 Release Notes

16 Part Number: 800-72611-001 Rev F
 Hardware and Software Support
Supported Matrix and Unsupported Models

• R720 Access Point (R720)

• R730 Access Point (R730)
• R750 Access Point (R750)
• R850 Access Point (R850)
• T310 Access Point (T310)
• T610 Access Point (T610)
• T750 Access Point (T750)
• T750SE Access Point (T750SE)
• I100 IoT Module (I100)

Compatible Software:
• Virtual SmartZone High Scale (vSZ-H)
• Virtual SmartZone Essentials (vSZ-E)
• SmartZone 100 (SZ-100)
• RUCKUS IoT Controller (RIoT)

The below table lists the supported IoT end devices.

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 17
Hardware and Software Support
Supported Matrix and Unsupported Models

NOTE
Multiple other devices may work with this release but they have not been validated.

Device Type Mode Manufacturer Basic Name Basic Model

Vingcard Signature Lock Zigbee Assa-Abloy AA_LOCK

Vingcard Essence Lock Zigbee Assa-Abloy AA_LOCK
Yale YRD220/240 TSDB Display Lock Zigbee Assa-Abloy Yale YRD220/240 TSDB
Lock
Yale YRD210 Push Button Lock Lock Zigbee Assa-Abloy Yale YRD210 Push
Smartcode 916 Lock Zigbee Kwikset Kwikset SMARTCODE_DEADBOLT_10T
Smartcode 910 (450201) Lock Zigbee Kwikset Kwikset
Lightify (RGB) Model 73674 Bulb Zigbee Osram OSRAM LIGHTFY A19 RGBW
Lightify Model 73693 Bulb Zigbee Osram OSRAM LIGHTIFY A19 Tunable
White45856
Lightify Model 73824 Bulb Zigbee Osram OSRAM
Element Color Plus Bulb Zigbee Sengled sengled E11-N1EA
Bulb - LED Bulb Zigbee Sengled sengled Z01-A19NAE26
E11-G13 Bulb Zigbee Sengled sengled E11-G13
Lux Bulb Zigbee Philips Philips LWB004
SLV E27 Lamp Valeto (Zigbee 3.0) Bulb Zigbee 3.0 SLV
GE Smart Dimmer Switch Zigbee GE Jasco Products 45857
GE Smart Switch Switch Zigbee GE Jasco Products 45856
Smart Plug Plug Zigbee CentraLite CentraLite 4257050-ZHAC
Zen Thermostat Thermostat Zigbee Zen Within Zen Within Zen-01
ZBALRM Alarm Zigbee Smartenit Model #1021 A
Temp, Humidity Sensor Sensor Zigbee Heiman HEIMAN HT-N
Gas detector Sensor Zigbee Heiman HEIMAN GASSensor-N

Contact Sensor/Door Sensor Sensor Zigbee CentraLite CentraLite 3300-G

3-Series Motion Sensor Sensor Zigbee CentraLite CentraLite 3305-G
Temperature Sensor Sensor Zigbee CentraLite CentraLite 3310-G
Revogi Lamp Bulb BLE Revogi Revogi
Panic Button Beacon BLE TraknProtect
Tray Beacon Beacon BLE TraknProtect
Asset Beacon Beacon BLE TraknProtect
Card Beacon Beacon BLE TraknProtect
Card Tag Beacon BLE Kontakt.io CT18-3
Beacon Pro Beacon BLE Kontakt.io BP16-3
Asset Tag Beacon BLE Kontakt.io S18-3

RUCKUS SmartZone 5.2.1 Release Notes

18 Part Number: 800-72611-001 Rev F
 Known Issues

Known Issues
The following are the Caveats, Limitations, and Known issues in this release.

NOTE
Known issues stated in the 5.2 release notes are also applicable to this release.

Component/s AP

Issue SCG-125341
Description 1. By default external antenna is enabled in T750SE. In order to enable sector antenna,
user must disable external antenna on both 2.4 and 5 GHz radios together and apply
the configuration.
2. To enable or disable external antenna, user must select both the radios together and
apply the configuration.
Workaround For AP Zones navigate to: AP model specific configuration > select T750SE > Enable/Disable
radio button together for external antenna (2.4 GHz or 5 GHz)

For APs navigate to: AP model specific option > Enable/Disable radio button together for
external antenna (2.4 GHz or 5 GHz)

CAUTION
Enabling external antenna on 2.4 GHz and disabling it on 5 GHz (or vice versa) and
applying the configuration can create unexpected situation and AP may not be
useable.

Component/s AP

Issue SCG-118945
Description Single client TCP Downlink and Uplink throughput are reduced 8% and 18% in presence of 39
associated clients. For single client peak performance demos, please try avoid associating
multiple clients. If its not possible, use below workaround to address issue by disabling ATF, UL
scheduler and UL OFDMA.
Workaround In RKS CLI mode:
1. Set atf wifi1 mode to disable
2. Reboot the AP
3. Send the below two commands to disable UL scheduler, UL OFDMA

iwpriv wlan32 he_ulofdma

wifitool wlan32 setUnitTestCmd 0x47 2 92

Component/s AP

Issue SCG-118998
Description MU performance with two S10 clients is lower when ATF is enabled. In 40 MHz mode, MU-
MUMO throughput gain is reduced from 25% to 4%.

For performance demos, the workaround for this issue is to disable ATF feature.

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 19
Known Issues

Component/s AP
Workaround In RKS CLI mode:
1. Set atf wifi1 mode to disable
2. Reboot the AP

Component/s AP

Issue ER-7951
Description Packets larger than 1582 bytes are dropped by all Wave-2 AP models

Component/s AP

Issue ER-7746
Description Multiple Symbol (model:MC-9060G) handheld devices fail to connect to WPA-TKIP SSID

Component/s AP

Issue ER-8298
Description For AP M510 with DWPD (Dynamic Wan Port Detection) is enabled and when cellular only option
is enabled (LTE only backhaul) and if Ethernet cable is not connected to the WAN uplink switch,
then DHCP/NAT will not work for wired clients connected to the AP.

NOTE
Wireless clients are not impacted.

Workaround Connect one of the WAN uplink ports to a switch via an Ethernet cable. Once its connected, br0
interface of AP should get IP address, and DHCP/NAT will start working for wired clients as well

Component/s AP

Issue SCG-107270
Description 2.4Ghz air time utilization exceeds 75% due to new reporting mechanisms, but this does impact
the performance

Component/s AP

Issue AP-11670
Description Outbound L3 ACL works with split tunnel but inbound L3 ACL does not work with split tunnel

Component/s AP

Issue AP-12811
Description Multicast iPerf traffic exceeds the configured rate limit value in the downlink process

Component/s AP

Issue AP-13005
Description L2 ACL rules does not apply for RGRE tunneled traffic on AP WAN link

Component/s AP

Issue AP-13027

RUCKUS SmartZone 5.2.1 Release Notes

20 Part Number: 800-72611-001 Rev F
 Known Issues

Component/s AP
Description Ethernet types configured as Stream reservation protocol, RARP (Reverse Address Resolution
Protocol), VLAN frames, Short Path Bridging, Jumbo frames, Fiber channel over Ethernet and
Double Tagging in release 5.2 will not be seen on the AP after the controller (vSZ) is upgraded to
release 5.2.1
Workaround The AP Zone has to be upgraded to reflect the configuration

Component/s AP

Issue SCG-118683
Description Median MCS (Modulation and Coding Scheme) rates are the same when SGI (Short Guard
Interval) is enabled and disabled

Component/s AP

Issue SCG-118122
Description Incorrect non Wi-Fi interference values in airtime utilization when 802.11ax AP reboots

Component/s AP

Issue SCG-116615
Description Median Tx MCS metrics is incorrect for the 802.11ax AP when an 802.11ac AP client is connected

Component/s AP

Issue SCG-115887
Description Wired client does not update information, client needs to disconnect/reconnect to upgrade info
in 5.2.1

NOTE
Will be fixed post 5.2.1 release

Component/s AP

Issue SCG-112888
Description 802.11ax AP airtime utilization values are not correct when compared with 802.11ac APs

Component/s AP

Issue AP-12728
Description The page my.ruckus does not show the device type information in IPv6 mode

Component/s AP

Issue AP-12738
Description The page my.ruckus takes approximately 10 to 11 minutes to update after the client roams to
other APs

Component/s AP

Issue SCG-119669
Description Changing AP name takes longer than expected

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 21
Known Issues

Component/s AP

Issue SCG-120551
Description The rate limit value is less than 30Mbps though the rate limit is configured for 40, 60 and
100Mbps

NOTE
This limitation is specific only to 802.11ax APs.

Component/s AP

Issue SCG-119742
Description Instagram and YouTube traffic sometimes will show as N/A (not applicable), when traffic from
client is IPv6

Component/s AP

Issue SCG-119641
Description 802.11ax APs marks BK traffic as BE traffic as per latency histogram

Component/s AP

Issue SCG-120394
Description Data loss after channel change in 802.11ax/802.11ac AP

Component/s AP

Issue SCG-114343
Description 802.11ax channel switch time is higher causing MAC/IoS clients to disconnect

Component/s AP

Issue SCG-120061
Description According to MLISA PCAP functional design, once HCCD failure occurs, RCCD will notify driver
module to stop monitor and update the capture file to controller. Therefore, AP's only ability is
monitoring one connection failure at one time then send capture result to controller for
reference. In the words, multiple captured file for multiple connection failure session is not
supported in current design.

Component/s AP

Issue SCG-121156
Description Design limitation as Radius PKS do not include STA MAC address and we may capture other STA's
Radius PKS while doing the capture. Will be fixed in future release.

Component/s AP

Issue SCG-118295
Description Mesh operations with bandwidth set to 160MHz is not supported. AP in 160Mhz radio mode
does not exclusively inhibit if a MAP tries to connect in MESH mode
Workaround Make sure mesh is disabled manually if 160MHz is enabled.

RUCKUS SmartZone 5.2.1 Release Notes

22 Part Number: 800-72611-001 Rev F
 Known Issues

Component/s AP

Issue SCG-121601
Description Expected behavior as change in channelfly mode, from new channelfly mechanism to legacy
channelfly, there needs to be clients connected to AP for process to start. It might take seven
minutes to find new channel with legacy channelfly after change

Component/s AP

Issue SCG-119000
Description R600 continuously reboot issue seen only when upgrading from release SmartZone software
5.2.0.0.699 to 5.2.1 but not when upgrading from 5.2.0.0.5527

Component/s AP

Issue SCG-120946
Description MacBook not changing channel issue only seen with Catalina 10.15.5 and not with Big Sur, El
Capitan and Mojave.
Workaround Disable CSA for that particular iOS having the issue

Component/s AP

Issue SCG-117506
Description If CA chain is uploaded and OCSP is configured for IPSec then the controller fails to initiate the
OCSP status request towards OCS responder
Workaround Upload all intermediate certificates individually in the controller

Component/s AP

Issue AP-10347
Description On changing RAP channel from Static to Auto, the downlink MAP disconnects and reconnects

NOTE
Expected behavior to be fixed in future release.

Component/s AP

Issue SCG-122381
Description After authorized Guest Access local database WLAN, user equipment (Chrome 84.0.4147.89 )
failed to redirect to the controller web server page

Component/s AP

Issue SCG-56994
Description AP SNMPv3 displays INFORM when the notification type is set to TRAP

Component/s AP

Issue SCG-120210

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 23
Known Issues

Component/s AP
Description AP does not apply Portal Certificate success if the user uploads:
• A single certificate rather a certificate chain
• Certificate that terminates with \n
• Certificate that do not start with the “---BEGIN CERTIFICATE---” keyword

Component/s AP

Issue SCG-117912
Description The downlink rate of APs R650 and R550 is too high through Speedflex

Component/s AP

Issue SCG-121571
Description AP R500 takes more than five minutes to apply the configuration when channelfly configuration
is changed on both the radios at the same time

Component/s AP

Issue AP-13622
Description Large number of Rogue APs can affect channelfly’s background scan mechanism and affect the
channelfly readings resulting in more channel changes

Component/s AP

Issue ER-8691
Description Controller and AP receives 404 reject from cloudpath for health check HEAD request when
secondary cloudpath server is configured

Component/s AP

Issue ER-8660
Description R750 AP's do not populate real time data on SPoT analytics

Component/s AP

Issue ER-8648
Description After upgrading controller (vSZ-H) release 3.6.2.0.222 to 5.2.0.0.699, controller does not publish
MGR message to LBS

Component/s AP

Issue ER-8555
Description In DPSK WLAN, UE reverts to the default VLAN when AP 802.11r is enabled

Component/s AP

Issue ER-8520
Description Flagged APs are not seen in the exported CSV file when the view mode is set to Zone

RUCKUS SmartZone 5.2.1 Release Notes

24 Part Number: 800-72611-001 Rev F
 Known Issues

Component/s AP

Issue ER-8159
Description Guest portal stops working when upgrading a zone from release 5.1.2 to 5.2
Workaround Set lighttpd as disable to avoid the issue

Component/s AP

Issue ER-7979
Description Controller SZ300 (1) node of (3) node cluster stops placing CPU usage historical data in GUI

Component/s AP

Issue ER-6886
Description APs communicate with vSZ controller over site to site VPN can have a session manager delayed
response between controller and APs, which could result in timeout errors during DPSK
authentication

Component/s Control Plane

Issue SCG-118090
Description AP network settings will set as Keep the APs Settings after migrate from ZD3K

NOTE
AP configuration from migration is not affected

Component/s CLI

Issue SCG-121037
Description Resetting channelfly_bg on 2GHz CLI also resets 5GHz

NOTE
Process to be changed to separate both 2GHz and 5GHz in future release

Component/s Data Plane

Issue ER-8265
Description In controller SZ300 three node cluster, GRE tunnels seen in logs do not match the logs from
UI/CLI

Component/s Data Plane

Issue ER-8539
Description SZ124D data IP address changed to 0.0.0.0 after grid power loss but management IP address is
the same

Component/s Switch

Issue SCG-121306
Description If there are no PDs (Power Device) connected to the port, even though the PoE (Power over
Ethernet) budget of a port is set, the value is shown as zero. The configured value is shown when
a PD is plugged in

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 25
Known Issues

Component/s Switch

Issue SCG-121194
Description In 5.2.1 release, users cannot set a PoE (Power over Ethernet) budget great than 30,000 mW
(30W)
Workaround If a client wants to use a higher value, you would need to configure it from the Switch

Component/s System

Issue SCG-90797
Description IOS, MAC OS and Windows mobile clients may not connect with TCM enabled WLAN if the join
wait time is more than 10 seconds as the clients send limited number of probe requests

Component/s System

Issue SCG-115436
Description Upgrade ZoneDirector (ZD) to its supported version or above as listed below before migrating to
controller platform release 5.2.1.
• 9.13.3.0.164
• 10.0.0.0.1424
• 10.0.1.0.93
• 10.1.0.0.1515
• 10.1.2.0.277
• 10.2.0.0.189
• 10.2.1.0.159
• 10.3.0.0.398
• 10.3.1.0.24
• 10.4.0.0.70
If your ZD login URL ends with (*/admin10) or release after 2019/11, it cannot migrate to
SmartZone release 5.2 and previous versions.

Component/s System

Issue ER-8608
Description In controller SZ-300 : msgdist keeps recording ERR in both of Leader/Follower nodes

Component/s System

Issue ER-8454, SCG-121213

Description Two node cluster w/ single interface, event log reporting Foreign SmartZone IP 128.165.54.205

Component/s System

Issue SCG-122545
Description SNMP walk of RUCKUS-SCG-WLAN-MIB displays erroneous string for ruckusSCGWLANZone value

RUCKUS SmartZone 5.2.1 Release Notes

26 Part Number: 800-72611-001 Rev F
 Known Issues

Component/s UI/UX

Issue SCG-115978
Description Device policy summary page does not display number of bytes consumed by wired clients in
hostname-bytes table

Component/s UI/UX

Issue SCG-115977
Description Device policy summary page displays wired clients information when WLANs filter is selected

Component/s UI/UX

Issue SCG-117660
Description Controller does not persist and shows on web user interface Cassandra 3001 internal database
error

Component/s UI/UX

Issue SCG-76181
Description If a zone that has been added to a report is deleted, the corresponding report will fail to be
completed because the zone is missing

Component/s UI/UX

Issue SCG-115901
Description Clients should not reuse the same session to send different CCD request to the identical node of
the controller. From the controller's point of view, it can only send back CCD notification base on
user session. If the client uses the same session for multiple CCD client request, the controller is
confused and could cause an error. Clients must use different session to send different client
MAC addresses for CCD.
Workaround Clients can use different browsers to login to the controller. They can use the same login account.
In addition, clients can also use Google chrome's incognito window to login to the controller in a
different tab under the mode of incognito window.

Component/s UI/UX

Issue SCG-117702
Description The web user interface does not show the last schedule synchronization trigger time. Instead it
shows it as N/A

Component/s UI/UX

Issue ER-8568
Description On a customized guest portal logo, it shows the right logo when entering the guest pass, terms
and conditions page but when the client gets authenticated it shows the default RUCKUS logo

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 27
Changed Behavior

Changed Behavior
The following are the changed behavior issues.

Component/s AP

Description By default, my.ruckus support for LBO, tunneled-WLAN and non-default management VLAN is
disabled from this release.

In the controller web user interface navigate to AP Zone Advance Setting to enable My.Ruckus
support for Tunnel-WLAN/VLAN .

Component/s AP

Issue SCG-110761
Description AP events 303/312/314 will be seen when ever discontinuous event is generated with > 15
minutes time difference with the controller

Component/s System

Issue SCG-118221
Description RUCKUS does not support user equipment - SpeedFlex application to run speed test against the
controller due to security reason. The speed test is not reliable, and serves only as E2E
connectivity
Workaround A simple ping from User Equipment > Controller can be the replacement of this option within
SpeedFlex feature

Component/s CLI

Issue ER-8103
Description 1. Enhanced the performance and memory usage for the command:

(config)# domain <domainName>

Component/s Data Plane

Issue ER-8282
Description Controllers vSZ-D and SZ100-D CLI now has the capability to support restore feature

Component/s Public API

Issue ER-7957
Description Public API now allows clients to disable WLAN by using the parameter probeRssiTHr

Component/s Public API

Issue ER-7969
Description Enhanced error message when calling create or update Zone Public API with nonexistent Tunnel
Profile ID

Component/s Switch Management

Issue ER-8244

RUCKUS SmartZone 5.2.1 Release Notes

28 Part Number: 800-72611-001 Rev F
 Resolved Issues

Component/s Switch Management

Description If the switch is running firmware version 08.0.90 and above, VLAN 4093 is no longer a reserved
VLAN

Component/s System

Issue ER-8232
Description SCG-Universal-Exportor lowers the CPU usage when the LBS (Location Based Services) is activated

Component/s System

Issue ER-8145
Description Resolved an issue where it failed to download snapshot file > 1GB on the web user interface with
slow download speed. Buffer is now enhanced to 2GB which is guarantee file size

Component/s System

Issue ER-8234
Description Enhanced the Tomcat memory usage when the controller is enabled for SCI

Resolved Issues
The following are the resolved issues related to this release.

Component/s AP

Issue ER-8428
Description Resolved an issue of APs being stuck in a new configuration or update process state

Component/s AP

Issue ER-8211
Description Resolved an issue where AP model specific interface over-ride reverted after moving from one AP
Group to another within the same Zone

Component/s AP

Issue ER-7954
Description Resolved an issue where the AP was not able to be move to a Zone which had more than 1500
APs

Component/s AP

Issue ER-7922
Description Resolved an issue where Rough-AP event could not be triggered in time

Component/s AP

Issue ER-7877
Description Resolved an issue where the controller failed to check VLAN pooling profile when deleting it

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 29
Resolved Issues

Component/s AP

Issue ER-7899
Description Resolved an issue where AP re-balance and tunnel flapping did not work well

Component/s AP

Issue ER-7924
Description Resolved an issue where AP br0 interface showed MTU size as 850 after ZoneDirector migration

Component/s AP

Issue ER-8170
Description Resolved an issue where the AP failed to establish the SSH tunnel to controller when the AP is
configured in dual mode (static IPv4 address and auto IPv6 address)

Component/s AP

Issue ER-8269
Description Resolved an issue where the controller failed to generate AP by null profile identifier of the zone's
multiple tunnel configuration

Component/s AP

Issue ER-7997
Description Resolved an issue where 5G channel range for AP Group was not applicable

Component/s AP

Issue ER-8241
Description Resolved an issue where root AP failed to beacon mesh VAP interface after migrating from
ZoneDirector in release 3.6.2

Component/s AP

Issue ER-8167
Description Resolved an issue where the AP configuration update failed because the time zone buffer was
too small for updating the AP RPM key

Component/s AP

Issue ER-7920
Description Resolved an issue where the connection failure increased drastically in a fast roaming scenario

Component/s AP

Issue ER-8116
Description Resolved an issue where WLAN inactivity timeout limit for 802.11ax AP failed to update when
the original value exceed the limit

Component/s AP

Issue ER-8011

RUCKUS SmartZone 5.2.1 Release Notes

30 Part Number: 800-72611-001 Rev F
 Resolved Issues

Component/s AP
Description Resolved a packet flood at NSSrflow offload when a packet with same RX address and TX address
hit the module

Component/s AP

Issue ER-7870
Description Resolved AP R730 watchdog timeout issue

Component/s AP

Issue ER-7204
Description Resolved an issue with mesh APs establishing a connection to an uplink AP when smart uplink
selection is enabled

Component/s AP

Issue ER-6748
Description Resolved an issue where multicast group caused multicast/broadcast packets to drop

Component/s AP

Issue ER-6780
Description Resolved an issue where fast roaming caused multicast/broadcast packets to drop

Component/s AP

Issue ER-8085
Description Resolved an issue where clients in sleep mode were unable to receive multicast/broadcast
packets

Component/s AP

Issue ER-8161; ER-7937

Description Resolved an issue where erroneous AeroScout packets were sent to AeroScout engine server

Component/s AP

Issue ER-8299
Description Resolved an issue where roaming client assigned the IP address from local VLAN and not from
the RADIUS server

Component/s AP

Issue ER-8007; SCG-112364

Description Resolved an issue where TX average MCS rate was higher than the actual rate

Component/s AP

Issue ER-8340
Description Resolved an issue where Mesh stopped working on changing to static channel configuration

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 31
Resolved Issues

Component/s AP

Issue ER-8318
Description Resolved an issue where airtime statistics showed incorrect values in the support information file

Component/s AP

Issue ER-8278
Description Resolved an issue where obfuscating private key was seen in the AP support log

Component/s AP

Issue ER-8189
Description Resolved an issue where AP failed to upgrade to SmartZone release 5.2

Component/s AP

Issue ER-8171
Description Resolved an issue where the support log file failed to download

Component/s AP

Issue ER-8121
Description Resolved an issue where the client failed to obtain the IP address when device policy was
configured

Component/s AP

Issue ER-8108
Description Resolved an issue where the captive portal URL was incorrect when redirecting in WISPr network

Component/s AP

Issue ER-7896
Description Resolved an issue of AP reboot due to kernel panic caused by memory leak

Component/s AP

Issue ER-7689
Description Resolved an issue of high CPU utilization due to collected processes

Component/s AP

Issue ER-8455
Description Resolved an issue where event code 306 (event type : AP channel updated) was not displayed for
2.4GHz channels in 802.11ax AP models

Component/s AP

Issue ER-8025; ER-7874

Description Resolved an issue caused AP R710 (WAVE2) APs to reboot due to target fail detected error

RUCKUS SmartZone 5.2.1 Release Notes

32 Part Number: 800-72611-001 Rev F
 Resolved Issues

Component/s AP

Issue ER-7956
Description Resolved an issue of decreased throughput performance in WPA/WAP2 WLANs

Component/s AP

Issue ER-7636
Description Resolved an issue of AP reboot caused by kernel panic

Component/s AP

Issue ER-7800; ER-7986

Description Resolved an issue where the controller created multiple APs and the data plane heartbeat was
lost, which caused a disconnection with false alarms and a Cassandra connection problem.

Resolved an issue of AP configuration update failure caused by Cassandra connection problem

Component/s AP

Issue SCG-115354
Description This is expected as per design and this is a new daemon which gets restarted every 30 minutes
and hence the console message is inevitable

Component/s AP

Issue SCG-117371, ER-8324

Description Resolved an issue where the controller displayed the dBr value instead of the extrapolated dBm
value

Component/s Analytics

Issue ER-8257
Description Resolved an issue of customer onboarding and file open error

Component/s CLI

Issue ER-8127
Description Resolved an issue where the controller failed to create the domain using CLI mode

Component/s CLI

Issue ER-8068
Description Resolved an issue where the CLI command output for show cluster-node shows the number of
APs as zero

Component/s CLI

Issue ER-8103
Description Enhanced the performance and memory usage for the command:

(config)# domain <domainName>

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 33
Resolved Issues

Component/s Control Plane

Issue ER-8218
Description Resolved an issue where the RADIUS process failed when the boundary condition was violated

Component/s Control Plane

Issue ER-7861
Description Resolved an issue where controller upgrade failed when a client uploaded a private key with
password

Component/s Control Plane

Issue ER-8024
Description Resolved an issue where controller failed to set up the data plane IP address with different NAT
IP address

Component/s Data Plane

Issue ER-7833
Description Resolved an issue where data plane dropped huge packets from the core network and sent a
notification to nordVPN server to adjust the packet size

Component/s Data Plane

Issue ER-8097
Description Resolved an issue where the data plane tunnel manager caused a memory overflow

Component/s Data Plane

Issue ER-8107
Description Resolved an issue where the data plane failed to create a host entry when receiving broadcast
packet

Component/s Switch Management

Issue ER-7859
Description Resolved an issue where some redundant memory usage in the current Switch Management
design on endpoints of Spring Boot Actuator caused out of memory situations

Component/s Switch Management

Issue ER-8050
Description Resolved an issue where Switches manual backup failed due to time limit exceed

Component/s System

Issue ER-8105
Description Resolved an issue where snmpwalk shows incorrect WLAN status when WLAN schedule is set to
Always Off

RUCKUS SmartZone 5.2.1 Release Notes

34 Part Number: 800-72611-001 Rev F
 Resolved Issues

Component/s System

Issue ER-8008
Description Resolved an issue where RADIUS memory leak was seen when UTP profiles were used through
User Role Mapping under Authentication Services

Component/s System

Issue ER-7637
Description Resolved an issue where editing any existing Ethernet profile from system domain level allowed
creating new Ethernet profiles at a domain level

Component/s System

Issue ER-8004
Description Resolved an issue where administrator login was successful though AD user was mapped to a
user group with incorrect format

Component/s System

Issue ER-8183
Description Resolved an issue of controller SZ100 buffer being stuck during an AP firmware upgrade. This
issue occurred in SZ100 port group one setup

Component/s System

Issue ER-8148
Description Resolved an issue where ACL limitation failed to synchronize from the controller web user
interface to CLI mode

Component/s System

Issue ER-8220
Description Resolved an issue where the controller administrator login failed against TACACS+ server

Component/s System

Issue ER-8313
Description Resolved an issue where out-of-service time extended for a longer duration when a node
connected back to a two node cluster setup

Component/s System

Issue ER-8438
Description Resolved an issue where the CSR (Certificate Signing Request) file had invalid certificate
attributes

Component/s UI/UX

Issue ER-8061
Description Resolved an issue where controller web user interface was not able to move or delete the Switch
when the language was set as German

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 35
Resolved Issues

Component/s UI/UX

Issue ER-8057
Description Resolved an issue where duplicate walledgarden entries were allowed on the web user interface

Component/s UI/UX

Issue ER-7841
Description Resolved an issue where the controller failed to display the VLAN/Static route configuration of
the Switch router code

Component/s UI/UX

Issue ER-8087
Description Resolved an issue where in the controller web user interface WLAN Group drop-down list
selected the wrong data from the WLAN form

Component/s UI/UX

Issue SCG-111636
Description Resolved an issue where if a Zone was upgraded to 5.2 and later downgraded to its original
version, then duplicate device policy entries were created when it is upgraded again to 5.2.

Component/s Virtual SmartZone

Issue ER-8497
Description Resolved an issue with migration scripts for all ZoneDirector version

Component/s Virtual SmartZone

Issue ER-8317
Description Resolved an issue where the client was unable to reset the expired administrator account
password while logged in with an expired administrator account

Component/s Virtual SmartZone

Issue ER-8261
Description Resolved an issue where in the imported Zone Template WLAN the firewall was not mapped with
the correct profile

Component/s Virtual SmartZone

Issue ER-8146
Description Resolved an issue where the controller failed to send emails when Switch is offline

Component/s Virtual SmartZone

Issue ER-7950
Description Resolved an issue where default certificates serial number on the controller instances of different
clusters was created from the same AMI (Amazon Machine Image)

RUCKUS SmartZone 5.2.1 Release Notes

36 Part Number: 800-72611-001 Rev F
 Interoperability Information
Client Interoperability

Component/s Virtual SmartZone

Issue ER-7882
Description Use Chrome Browser on a MAC OS 10.15 client and access the controller web user interface.

CAUTION
Client may see the error, NET::ERR_CERT_REVOKED. Do contact customer support.

Interoperability Information
Cluster Network Requirements
The following table lists the minimum network requirement for the controller's cluster interface.

TABLE 6 Minimum Cluster Network Requirement

Model SZ300 vSZ-H SZ144 SZ100 vSZ-E

Latency 77ms 68ms 85ms 119ms 119ms

Jitter 10ms 10ms 10ms 10ms 10ms
Bandwidth 69Mbps 69Mbps 46Mbps 23Mbps 23Mbps

Client Interoperability
SmartZone controllers and ZoneFlex APs use standard protocols to interoperate with third party Wi-Fi devices. RUCKUS qualifies its functionality on
the most common clients.

Component/s AP

Issue SCG-116773
Description Intel Wi-Fi driver version Wireless-AC 7265 version:19.51.8.3 fails to detect the open SSIDs on
802.11ax APs
Workaround Update the Dell laptop Wi-Fi driver to Wireless-AC 7265 version:19.51.18.1 or higher Wi-Fi driver
version to connect the open SSID.

Component/s AP

Issue SCG-110129
Description Samsung S10 client is not skipping 802.11x authentication process while roaming with OKC
enabled WLAN connect.
Workaround For successful roaming, connect Samsung S10 client to 11r enabled WLAN.

Component/s AP

Issue SCG-110318
Description HP printer client fails to connect to WPA3 mixed WLAN profile. HP Printer does not support SAE.
Workaround Connect the HP printer client to WEP, WPA2 WLAN profile.

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 37
Interoperability Information
Client Interoperability

Component/s AP

Issue SCG-115570
Description Chrome OS device does not send the hostname in the DHCP packet, which results in an empty
string as the hostname in the controller web user interface

Component/s AP

Issue SCG-115319
Description MacBook with Catalina version and all iOS devices are able to use Airplay services when client
isolation is enabled for bonjour fencing policy
Workaround Apple system limitation for Catalina OS (10.15.2 and 10.15.3) as Airplay only works with
Bluetooth and WLAN interfaces

Component/s AP

Issue SCG-109406
Description Surface Pro Window client fail to connect to WPA3 mixed mode.

Component/s AP

Issue SCG-106735
Description Samsung S10 only connects to WPA2-PSK/WPA3-SAE mixed WLAN with WPA3 SAE passphrase
(but not with WPA2-PSK).
Workaround Samsung S10 can only connect to WPA2-PSK/WPA3-SAE mixed WLAN by WPA3 SAE passphrase.
By the packet capture, Samsung S10 uses the passphrase to perform the WPA3-SAE dragonfly
handshake. It does not try to use WPA2-PSK. This could be the current behavior of S10's.

Component/s AP

Issue SCG-110128
Description One Plus 5 client does not connect to WPA3 mixed mode and WPA3 SAE mode WLAN profile.
Workaround One Plus 5 client connects to WEP and WPA2 WLAN profile.

Component/s AP

Issue SCG-108843
Description Hostname for the below devices are not displayed due to missing Option 12 information in DHCP
frames from the client.
• Lumia 950
• Pixel 1,2 and 3
• Nexus 5, 5x and 6
• PlayStation-I
• PlayStation-II
• Samsung Chromebook
• HP Chromebook
• Asus Chromebook
• Dell Chromebook

Component/s AP

Issue SCG-94006

RUCKUS SmartZone 5.2.1 Release Notes

38 Part Number: 800-72611-001 Rev F
 Interoperability Information
Client Interoperability

Component/s AP
Description Using EAP-SIM profile Sony Xperia Z5, Sony Xperia Z3, LG G3 Stylus do not connect to AP R730
successfully. This is due to client limitation.

Component/s AP

Issue SCG-93051
Description If clients encounter any interoperability issue with the AP operating in 11ax (default mode) the
AP can be re-configured through RKS CLI to operate in 11ac mode including 5g and 2.4g
commands. This mode can stay persistent across reboots.

To configure 5G radio to 11ac mode, use the following command on AP:

set mode wifi1 11ac

To configure 2.4G radio to 11ng mode, use the following command on AP:

set mode wifi0 11ng

Component/s AP

Issue SCG-104650
Description 802.11r Fast BSS Transition association fails with Windows 10 and Intel adapter 7265 (driver:
19.51.18.1) and Windows 10 and Intel 11ac 8260.

Component/s AP

Issue SCG-115983
Description MAC OS client device type, OS vendor and model name is unknown after a certain period of
connectivity and client initiates connection without initiating DHCP.
Workaround For MAC OS client force the client to initiate the DHCP for updating the device information.

Component/s AP

Issue SCG-114519
Description iPhone 11 Pro Max supports WPA3-SAE (IOS Version:13.1.1) but does not work with OWE

Component/s AP

Issue SCG-119789
Description By the Apple Forum, the macOS 10.15.4 has a GTK (Group Key Handshake) re-key issue. It may
cause the Wi-Fi disconnection when the GTK is re-keyed

Visit for details https://discussions.apple.com/thread/251311254

Component/s AP

Issue SCG-115566
Description PS4 device fails to send the hostname in DHCP packet resulting in the hostname as an empty
string in the controller web user interface
Workaround Client needs to provide hostname explicitly when connecting the PS4 to Wi-Fi

Component/s AP

Issue SCG-117204

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 39
Interoperability Information
Client Interoperability

Component/s AP
Description Following devices send Deauthentication frame with reason code: STA is leaving BSS to the AP
when performing Forget WLAN within client:-
1. A8+ (2018) : (Model= SM-A730F), (OS= Android 9)
2. A9 (2018) : (Model= SM-A920F), (OS= Android 9)
3. Microsoft Surface Pro : (Model= Surface Pro),(OS= Windows 10 Pro- 10.0.18363 Build
18363)
4. Nexus 5X : (Model= LG-H791), (OS= Android 8.1)
5. OnePlus 5 : (Model= A5000), (OS= Android 9)
Workaround Client should send disassociation frame. Client design fault.

Component/s AP

Issue SCG-114507
Description iPhone 11 Pro Max supports with IOS version13.1.1 sometimes goes for open system
authentication instead of SAE Authentication for WPA3 profile.

NOTE
Issue is sourced to iPhone 11 Pro and not seen with other iOS like 13.1.3.

Component/s AP

Issue SCG-113080
Description Google Home and Google Home Mini reported as Chrome OS.

Component/s AP

Issue SCG-116507
Description Client limitations observed with WPA3 security type for the below user equipment.
1. IPhone 6s with OS version 13.3.1 failed to perform WPA3-SAE authentication and
instead does an open authentication in both WPA3 and WPA3/WPA2 mixed WLANS.
2. Redmi Note 5 and 7 with respective OS versions 9PKQ1.180904.001 and
9PKQ1.181203.001 fail to connect to WPA3 mixed mode with PSK passphrase.

Component/s AP

Issue SCG-115318
Description Browsing is possible for short duration when WLAN is open authentication though the device
policy is configured to block Windows phones.
Workaround Client limitation as http user-agent/device info is checked and blocked, gets to Internet but is
blocked. Disconnect/reconnect cyclic process for client.

Component/s System

Issue SCG-85552
Description Users will not be redirected to WISPr Internal Logon URL with Chrome browser 65. This is the
behavior of Chrome browser version starting from 63

RUCKUS SmartZone 5.2.1 Release Notes

40 Part Number: 800-72611-001 Rev F
 Interoperability Information
Client Interoperability

Component/s System
Workaround Add the following URLs in Walled Garden list for WISPr redirection to work.
• connectivitycheck.gstatic.com
• clients3.google.com
• connectivitycheck.android.com
• play.googleapis.com
• gstatic.com

For details refer to https://www.chromium.org/chromium-os/chromiumos-design-docs/network-

portal-detection

Component/s System

Issue SCG-105741
Description Nexus 5x clients may not be able to connect using SIM authentication profile if the EAP SIM
attributes are AT_VERSION_LIST and AT_FULLAUTH_ID_REQ.

Component/s System

Issue SCG-108889
Description The OS type is displayed as Nest Learning Thermostat for Samsung Gear Smartwatch, which is
incorrect.
Solution Client OS issue of fingerprint type SamsungGear Watch and Nest Thermostat are the same.

RUCKUS SmartZone 5.2.1 Release Notes

Part Number: 800-72611-001 Rev F 41
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