Answer the following items in no more than 10 sentences: (3

items x 10 points)

Choose and describe one (1) key element of

1.

total quality management.

- My chosen key element of total quality management is the Scientific Approach: For
community-based organizations, this means using the best research available, as
well as the experience of others, to construct an effective program or initiative. That
approach is much more likely to result in success and high quality than relying only
on intuition or on what seems politically correct.

Briefly explain how your chosen key element

2.

would contribute in maintaining quality

standards in the organization.

- The Scientific Approach can empower employees to commit to a culture of

continuous quality improvement and deliver important information to decision
makers in order to achieve customer satisfaction based on factual information.

Sight other ways in achieving total quality in

3.

the workplace.
- Employee Empowerment: Empower employees by involving them in decision-
making processes, providing them with the authority to make changes, and
encouraging them to take ownership of their work. This fosters a sense of
responsibility and accountability, leading to improved quality.