Evolution

Creation
Open innovation

Specification
INFINITT Maintenance Service

PACS /RIS more than 70,000 exam

22-Jun-23 | INFINITT Indonesia

abbreviation
Abbrev. Definition

PACS Picture Archiving and Communication System

DICOM Digital Imaging and Communication in Medicine

HL7 Health Level Seven

ZFP Viewer Zero FoortPrint (No Installation) Viewer

HIS Hospital Information System

RIS Radiology Information System

SLA Service-Level Agreement

TAT Turnaround Time

MWL Modality Worklist

CCU Concurrent User

This product package includes below software components.

INFINITT FPS
Fault Prevention Solution

Specification | INFINITT Maintenance Service PACS /RIS more than 70,000 exam | 22-Jun-23 2|5
Products & Service Specification

Software License & Service

Software License

Product License Qty.

FPS Fault Prevention System Included

Service

Service Description Remarks

Warranty SLA 1 Year

Conditions, Requests and Exceptions

 Electricity, Network (LAN, Internet, VPN) facility to be

prepared by hospital. Network routing to provide Remote

Access is mandatory.

 DICOM / MWL functions are to be enabled. Integration

charges for 3rd party vendors (Modality, HIS) to be paid

by hospital, if any.

Specification | INFINITT Maintenance Service PACS /RIS more than 70,000 exam | 22-Jun-23 3|5
 Service Level Agreement

INFINITT Service Level Agreement (SLA)

Classification Service Detail MSA Level

Service Hour 24 x 7

Call Center Case Management and Escalation ✔

Remote Product Specialist Remote Product Support ✔

Initial Response by Technical Support Engineer < 1 hour

Service
On-Site or Remote Product Support < 8 hours
Trouble
request
Shooting Bug fix ✔

Disaster Recovery INFINITT SW only < 12 hours

System Performance (Up-Time) 94%

Preventive Maintenance (PM) 1 time/ year

Report Service PM Report Service ✔

Software Upgrade ✔

System Upgrade Software Bug Patch ✔

User Update for system change ✔

*Any item not covered by the SLA is separately chargeable

Specification | INFINITT Maintenance Service PACS /RIS more than 70,000 exam | 22-Jun-23 4|5
© 2023 INFINITT Healthcare Co., Ltd. All rights reserved. INFINITT PACS is a registered trademark of INFINITT Co., Ltd.
Other brand and product names are trademarks or registered trademarks of the respective holders. Information in this
document is subject to change without any notice and does not represent a commitment on the part of INFINITT Co., Ltd. The
software described in this document is furnished under a license agreement.