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A STUDY ON JOB SATISFACTION OF EMPLOYEES IN

IQRAA INTERNATIONAL HOSPITAL AND RESEARCH


CENTRE
Malaparamba,Calicut.

Submitted by

RATHEESH.D
(Reg.No: JDAGBBAR 22)

Under the Guidance of

Miss.Nafeeza Masoodha
(Lecturer, JDT Islam College of Arts & Science)

Project Training Report Submitted to JDT Islam College of Arts and


Science in partial fulfilment of the requirements for the award of the
degree of ” BACHELOR OF BUSINESS ADMINISTRATION” of
Calicut University.

[1]
Department Of Business Administration
JDT Islam College of Arts and science
Vellimadukunnu
Calicut-373012
2009

DEPARTMENT OF BUSINESS ADMINISTRATION


JDT ISLAM COLLEGE OF ARTS & SCIENCE
VELLIMADUKUNNE, CALICUT-12

CERTIFICATE
This is to certify that the Project work entitled “A
STUDY ON JOB SATISFACTION IN IQRAA
INTERNATIONAL AND RESEARCH CENTRE,
MALAPARAMBA”is a bonafied record of the work done by
Mr. RATHEESH.D, Reg No. JDAGBBAR22 submitted to the
department in partial fulfilment for the requirement of BBA
(Bachelor of Business Administration).

The internal Viva is held


on...............................................................................and
commented as…………………………………..

Head of the Department. Internal

[2]
Examiner

Mr. Rajeev.K.R (MBA, M.Phil)

DECLARATION
I hereby declare, the project work entitled “A STUDY ON
JOB SATISFACTION IN IQRAA INTERNATIONAL AND
RESEARCH CENTRE, MALAPARAMBA” for partial
fulfilment of the requirements for the award of the
degree of “BACHELOR OF BUSINESS
ADMINISTRATION”, as a
record of original work done by me under the supervision
and guidance of Miss.Nafeeza Masoodha, Lecturer of JDT
Islam College of Arts & science.Vellimadukunnu.. This
project work has not formed the basis for the award of any
Degree /Diploma/Associates hip/Fellowship of similar titles
to any Candidate of any university.

[3]
Place: Ratheesh.D
Date:

ACKNOWLEDGMENT

I am indebted to the all powerful almighty god for


all the blessings he showered on me and for being
with me throughout the study.

I would like to express my sincere thanks to Mrs.


Dr. Swarnakumari, the principal, Mr. Rajeev,
Vice-Principal and Head of the BBA department, of
JDT Islam College of Arts and Science, who provided
me an opportunity to do this project.

I am deeply obliged to Miss. Miss.Nafeeza


Masoodha, faculty of BBA Department, JDT Islam
College of Arts and Science, for his exemplary

[4]
guidance and support without whose help this
project would not have been success.

I also express my sincere thanks to all other faculty


of Department of Business Administration

I am greatly thankful to Mr.Madhavan Nair,


Administrative officer of Iqraa International Hospital
and Research Centre, and also all other staff
members for their co-operation and assistance
during my training period

CHAPTER-1
I also take this opportunity to express my
1.1 INTODUCTION
gratitude OF JOB SATISFACTION
to my loving parents and frien deep10-11
ds
1.2 FACTORS INFLUENCING JOB SATISFACTION
a constant 11-13
source of motivation and for t who are
1.3 REVIEW OF LITERATURE
ending supportOF and
1.4 OBJECTIVES encouragement heir13-14
THE STUDY
d project. 15-15
never
CHAPTER-2 uring this
2.1 INDUSTURY PROFILE 16-18
19-24
2.2 PROFILE OF IQRAA HOSPITAL
R 25-25
2.3 ORGANISATION STRUCTURE

CHAPTER-3
3.1 RESEARCH AND METHODOLOGY 26-27
CHAPTER-4 CONTENTS
28-61
PARTICULERS
4.1 DATA ANALYSIS AND PAGE NO.
4.2 ONE WAY ANOVA 62-69
6.1AAAAAAAAAAAAAAAAAS
CHAPTER-5
5.1 FINDNGS AND SUGGETIONS 70-72

CHAPTER-6
[5]
6.1 CONCLUSION 73-74

6.2 BIBLIOGRAPHY 75-75


6.3 ANNEXURE 76-80
[6
LIST OF TABLES

[7
SL.
TITLE OF THE TABLE PAGE NO:
NO

1 Table showing gender of the respondents 29


Table showing monthly income of the
2 30
respondents
Table showing Education qualification of the
3 31
respondents

4 Table showing marital status of the respondents 32


Table showing Years experience of the
5 33
of respondents
Table showing Working hours are convenient for
6 34
me of the employees
Table showing I’m happy with the work place of
7 35
the respondents
Table showing the lightings and other
8 arrangements in the office are satisfactory of the 36
respondents

Table showing I have too much work to do of the


9 37
respondents
Table showing safety measures provided by the
10 38
company of the respondents
Table showing My relationship with my
11 39
supervisors is cordial of the respondents
Table showing my supervisor in not partial of the
12 40
respondents
Table showing my supervisor considers my idea
13 41
too while taking decision of the respondents
Table showing I’m satisfied with the support from
14 42
my co-workers of the respondents
Table showing People here have concern over one
15 another and tend to help one another of the 43
respondents

[8
Table showing the salary we receive are good as
23 51
other organizations offer of the respondents
Table showing I’m satisfied with the allowances
24 52
provided by the organization of the respondents
Table showing I feel my boss motivates me to
25 achieve the organizational goals of the 53
respondents

Table showing my supervisor motivates me to


26 increase my productivity when I’m unproductive 54
of the respondents
Table showing communication seems good
27 55
within this organization of the respondents
Table showing work assignments are explained
28 56
clearly to me of the respondents
Table showing I love this job and to work in this
29 57
organization of the respondents.

30 Table showing My work life is meaningful to me 58


of the respondents
Table showing my work life is valuable in
31 attaining organizational goals of the 59
respondents

Table showing I have adequate opportunities to


32 60
use my ability of the respondents

33 Table showing overall I’m satisfied with the job 61


of the respondents
Table showing the significance difference among
experience group of
34 62
respondents with reference to environment and
nature of work factor

Table showing the significance difference among


experience group of
35 63
respondents with reference to Relationship with
supervisors and colleagues factor

[9
TITLE OF THE CHARTS

SL.N PG.N
TITLE OF THE
O: O
CHART
1 Chart showing gender of the respondents. 29
2 Chart showing monthly income of the respondents 30
3 Chart showing Education qualification of the respondents 31
4 Chart showing marital status of the respondents 32
5 Chart showing Years of experience of the respondents 33
Chart showing Working hours are convenient for me of
6 34
the employees
Chart showing I’m happy with the work place of the
7 35
respondents
Chart showing the lightings and other arrangements in
8 36
the office are satisfactory of the respondents
Chart showing I have too much work to do of the
9 37
respondents

10 Chart showing safety measures provided by the company 38


of the respondents
Chart showing My relationship with my supervisors is
11 39
cordial of the respondents
Chart showing my supervisor in not partial of the
12 40
respondents
Chart showing my supervisor considers my idea too while
13 taking decision of the respondents 41

Chart showing I’m satisfied with the support from my co-


14 42
workers of the

[1
Chart showing People here have concern over one
15 another and tend to help one another of the respondents 43

Chart showing I’m happy with the refreshment facilities


16 of the respondents 44

Chart showing we are provided with the rest and lunch


17 45
room facilities and they are good of the respondents
Chart showing the parking space for our facilities of the
18 46
respondents

19 Chart showing I’m satisfied with the first aid facilities of 47


the respondents.
Chart showing I’m satisfied with the loan facilities and
20 other personal welfare facilities offered by the company 48
of the respondents

[1
Chart showing I feel I’m paid a fair amount for the work I
21 do of the respondents 49

Tale showing I’m satisfied with the chances for my


22 promotion of the respondents 50

Chart showing the salary we receive are good as other


23 organizations offer of the 51
respondents

Chart showing I’m satisfied with the allowances provided


24 by the organization of 52
the respondents

Chart showing I feel my boss motivates me to achieve


25 the organizational goals of 53
the respondents

Chart showing my supervisor motivates me to increase


26 my productivity when I’m 54
unproductive of the respondents

Chart showing communication seems good within this


27 organization of the 55
respondents

Chart showing work assignments are explained clearly


28 to me of the respondents 56

Chart showing I love this job and to work in this


29 organization of the respondents. 57

Chart showing My work life is meaningful to me of the


30 respondents 58

Chart showing my work life is valuable in attaining


31 organizational goals of the respondents 59

Chart showing I have adequate opportunities to use my

[1
Chapter -I

INTRODUCTION

[1
Chapter –I
INT R O D U C T ION

1.1 1 Job Satisfaction:

Job Satisfaction is the favourableness or un-


favourableness with which the employee views his
work. It expresses the amount of agreement
between one’s expectation of the job and the
rewards that the job provides. Job Satisfaction is a
part of life satisfaction. The nature of one’s
environment of job is an important part of life as
Job Satisfaction influences one’s general life
satisfaction.

Job Satisfaction, thus, is the result of various


attitudes possessed by an employee. In a narrow
sense, these attitudes are related to the job under
condition with such specific factors such as wages.
Supervisors of employment, conditions of work,
social relation on the job, prompt settlement of
grievances and fair treatment by employer.

However, more comprehensive approach requires


that many factors are to be included before a
complete understanding of job satisfaction can be
obtained. Such factors as employee’s age, health
temperature, desire and level of aspiration should
be considered. Further his family relationship, Social

[1
status, recreational outlets, activity in the
organizations etc. Contribute ultimately to job
satisfaction.

1.2 FACTORS INFLUENCING JOB SATISFACTION


The major factors influencing job satisfaction are presented below:

SUPERVISION

To a worker, Supervision is equally a strong contributor to


the job satisfaction as well as to the job dissatisfaction. The
feelings of workers towards his supervisors are usually
similar to his feeling towards the company. The role of
supervisor is a focal point for attitude formation. Bad
supervision results in absenteeism and labour turnover.
Good supervision results in higher production and good
industrial relations.

CO- WORKERS

Various studies had traced this factor as a factor of


intermediate importance. One’s associates with others had
frequently been motivated as a factor in job satisfaction.
Certainly, this seems reasonable because people

like to be near their friends. The workers derive satisfaction


when the co-workers are helpful, friendly and co-operative.

PAY

Studies also show that most of the workers felt satisfied


when they are paid more adequately to the work

[1
performed by them. The relative important of pay would
probably changing factor in job satisfaction or
dissatisfaction.

AGE

Age has also been found to have a direct relationship to


level job of satisfaction of employees. In some groups job
satisfaction is higher with increasing age, in other groups
job satisfaction is lower and in other there is no difference
at all.

MARITAL STATUS

Marital status has an important role in deciding the job satisfaction. Most
of the studies have revealed that the married person finds dissatisfaction in
his job than his unmarried counterpart. The reasons stated to be are that
wages were insufficient due to increased cost of living, educations to
children etc.

EDUCATION

Studies conducted among various workers revealed that


most of workers who had not completed their school
education showed higher satisfaction level. However,
educated workers felt less satisfied in their job.

WORKING CONDITION
The result of various studies shows that working condition
is an important factor. Good working atmosphere and
pleasant surroundings help increasing the production of
industry. Working conditions are more important to women
workers than men workers.

1.3 REVIEW OF LITERATURE:

[1
JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH

– By Nazrul Islam & Gour


Chadra Sha

This study attempts to evaluate job satisfaction of bank


officers in Bangladesh. It focuses on the relative
importance of job satisfaction factors and their Impacts
on the overall job satisfaction of officers. It also
investigates the impacts of bank type, work
experience, age, and sex differences on the
attitudes toward job Satisfaction. The result shows
that salary, efficiency in work, fringe supervision,
and co-worker relation are the most important
factors contributing to job satisfaction. Private bank
officers have higher levels of job satisfaction han
those from public sectors as they enjoy better
facilities and supportive work environment. Sex and
age differences have relatively lower level of
impact on it. The overall job satisfaction of the bank
officers is at the positive level.

FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN


TERTIARY INSTITUTIONS IN ZIMBABWE
– By P. Chimanikire, E.
Mutandwa, C. T.
Gadzirayi, N. Muzondo and B.
Mutandwa

The broad objective of this study was to determine


factors affecting job satisfaction among academic
professionals in tertiary institutions of Zimbabwe
against the backdrop of high brain drain in the

[1
sector. A total of eighty respondents were selected
randomly from departmental lists and interviewed
using structured questionnaires. The results of the
study showed that a greater proportion of the
academic staff was not satisfied with their jobs.
Reasons for dissatisfaction include high volume of
work, inadequate salaries, allowances, loans to
facilities purchase of housing stands and cars.

[1
1.4 Objective of the study:

1. To Study the overall job satisfaction of employees


in “IQRAA INTERNATIONAL HOSPITAL Pvt.Ltd”,
Malaparamba, Calicut.

2. To Measure the satisfaction levels of employees


on various factors and give suggestions for
improving the same.

3. To find out whether experience have an effect on


Job Factors.

4. To find the significance difference among age


groups with respect to job Factors.

5. To find the significance difference among male


and female employees with respect to job Factors.

1.5 Limitations of the study:

1. Sample size of the study is only 100.

2. Some of the respondents were not responding to


some of the questions.

3. Due to time constraint the researcher was not


able to complete the project to desired level.

[1
[2
Chapter -2

INDUSTRY
PROFILE

[2
2.1 1 Health Care Industry

With the invention of latest technological developments,


the world health care industry is catching up with the other
leading industries of the world. World health care industry
is one of the largest industries catering to the medical
needs of innumerable people around the globe. Statistics
show that in the year 2004, employment provided by the
health care industry accounted for 13.5 million job
opportunities. Out of the 13.5 million jobs, some of the
people opted for self employment while others remained
salaried workers related to the health care. It has been
predicted that between 2004 through 2014, increase in the
health care jobs would be by approximately 19% or as
many as 3.6 million job opening would be produced.

Health Care Industry in Indian:

Hospital industry is an important component of the value


chain in Indian Healthcare industry rendering services and
recognized as healthcare delivery segment of the
healthcare industry, which is growing at an annual rate of
14%. The size of the Indian healthcare industry is
estimated at Rs. 1,717 billion in 2007. It is estimated to
grow by 2012 to Rs. 3,163 billion at 13% CAGR. The private
sector accounts for nearly 80% of the healthcare market,
while public expenditure accounts for 20%. The country

[2
had 15,393 (2005) hospitals, which had 8.75 lack hospital
beds. According to the WHO report, India needs to add
80,000 hospital beds each year for the next five years to
meet the demands of its growing population. Newfound
prosperity of many Indian households is spurring demand
for high-quality medical care, transforming the healthcare
delivery sector into a profitable industry. Medial tourism is
changing the face of traditional healthcare industry in
India. India’s excellence in the field of modern medicine.
Ancient methods of physical and spiritual wellbeing make it
the most favourable destination for good health and
peaceful living. India’s cost advantage and explosive
growth of private hospitals, equipped with latest
technology and skilled healthcare professionals has made it
a preferred destination for medical tourism. According to
Ministry of Commerce and Industry, Indian medical tourism
that was valued at US$350 million in 2006, is estimated to
grow into a US$2 billion industry by 2012.

[2
Hospital
PROFILE

[2
[2
2.2 IQRAA HOSPITAL

IQRAA International hospital is charity endeavour promoted


by Iqraa for human relations, Jeddah, Soudi Arabia and run
by IDT Islam. It located at Mlapramba.Calicut in a serene
atmosphere .this hospital is envisioned as centre of
excellence where committed professional deliver health
care services at affordable cost. This 250 bedded hospital
has senior consultant including retired specialists who are
well versed in their respective areas of medical profession.
Iqraa is well equipped with all modern facilities to deliver
the best services .The primary objective of Iqraa is to make
available modern medical treatments at reasonable rate
especially for those who are financially weak. By now, the
hospital has carved out a niche for itself amongst the other
hospital in the region.

Iqraa is managed under the leadership of Dr.C.P.Anver.M.D,


the Executive Director. The hospital is well known for its
outstanding medical care services and special expertise in
different areas. High quality nursing and diagnostic
services are the hallmark of Iqraa.Commenable services for
ailing masses have earned Iqraa praise and accolades over
the years. We constantly update the facilities in the
hospital in line with the technological advancements taking
place in healthcare field all over the globe with a view to
provide the most effective remedy to patients.

Iqraa has a panel of 41 doctors who have specialised in


various fields. Iqraa has twenty departments under its fold

[2
that cater to needs of patients with a wide variety of
illness. All of them are headed by eminent physicians who
possess long experience in medical profession. In addition
to the departments ,the hospital run eight specialty centres
that focus on such health and medical conditions that call
for great care and attention. They are Cardiac Care,
Diabetic centre, Diabetic Eye Clinic, De-addition care,
Infertility, Pregnancy care and Dialysis centre. The
operation theatre in the hospital is fully equipped with all
modern medical care facilities.

Doctors, Paramedical; staff and other employees in Iqraa


are dedicated to provide every patient right care they
deserve. Research oriented medical services have helped
Iqraa grow by leap and bound in short span of time .Iqraa
provides round the clock services thereby fulfilling its
commitments to the society. Iqraa has set up a host of
medical facilities for disorganising and treating those who
suffer from myriad diseases .ICU, ICCU, Radiant Warmer of
Photo therapy, computerized Pulmonary function test,
Micrometer, Halter Mentor, Echo Cardiogram-Colour
Doppler etc. are some of this facilities.

Iqraa is committed to provide quality medical care to the


needy at the modest rates 24 hour casualty service is
available in the hospital .Iqraa is keen to satisfy both
inpatients and outpatients by providing first rate diagnosis
and treatment. We always keep tabs on the shift in needs
of the community and technological advancement.iqraa
offers several special Health Packages like Economic Health
Check up, Diabetes Check Up, Pregnancy Packages and
delivery packages. These are available at very reasonable
costs.

[2
HOSPITAL DEPARTMENTS

❖ General Medicine
❖ General surgery
❖ Genecology
❖ Neurology
❖ Paediatrics
❖ Cardiology
❖ Endocrinology
❖ Dialectology
❖ Dermatology & Venereology
❖ E.N.T
❖ Orthopaedics
❖ Urology
❖ Paediatric Surgery
❖ Plastic & Reconstructive surgery
❖ Ophthalmology
❖ Dental
❖ Psychiatric & De-addiction
❖ Physiotherapy
❖ Anaesthesiology
❖ Medical Social Work
❖ Dialysis Centre
❖ Dietary

[2
[2
FACILITIES IN IQRAA HOSPITAL

 ICU,ICCU

 Multi Parameter Monitoring System

 Telemetry System,Seimens Ventilators

 Infusion Pump

 NICU Ventilator, Incubator, Cardiac Monitor.

 Radiant Warmer of Photo Therapy

 Air-Conditioned Labour Unit

 Emergency Operation Theatre Complex

DAIGNOSTIC FACILITIES

 Computerised Hi-Tech Lab

 Spiral CT Scan

 ECG 3 Channel Computerised

 Echo-Cardiogram-Colour Doppler

 Computerized Tread Mill Test

 Computerized Pulmonary Function test

 Holter Monitor

 Vibrometer

[3
 X-RAY & Fluoroscopy 300 MA & 800 MA

 Potable X-RAY

CLINICAL SERVICES

➢ General Medicine
➢ General surgery
➢ Genecology
➢ Neurology
➢ Paediatrics
➢ Cardiology
➢ Endocrinology
➢ Dialectology
➢ Dermatology & Venereology
➢ E.N.T
➢ Orthopaedics
➢ Urology
➢ Paediatric Surgery
➢ Plastic & Reconstructive surgery
➢ Ophthalmology
➢ Dental
➢ Psychiatric & De-addiction
➢ Physiotherapy
➢ Anaesthesiology

[3
➢ Medical Social Work
➢ Dialysis Centre
➢ Dietary

[3
ORGANISTAION STRUCTURE

[3
Chapter -3

RESEARCH
METHODOLOGY

[3
CHAPTER – III
RESEARCH METHODOLOGY

The methodology followed for conducting the study


includes the specification of research design, sample
design, questionnaire design, data collection and statistical
tools used for analyzing the collected data.
3.1 Research design:

The research design used for this study is of the descriptive


type. Descriptive research studies are those studies which
are concerned with describing the characteristics of a
particular individual or a group..
3.2 Sample size:
The sample size consisting of 100 respondents were
selected for the study.
3.3 Sampling design:

Since it is difficult to contact the entire population,


sampling technique was adopted. The employees were
interviewed using convenience sampling techniques.
3.4 Questionnaire design:

Questionnaire was designed in consultation with the


administrative officer of Iqraa International Hospital and
Research Centre, in such a manner that it would facilitate
the respondents to reveal maximum information.
3.5 Data collection:
 Primary data: Questionnaire, personal meetings, interview
method with the concerned persons will be used to collect the
primary data.

[3
 Secondary data: Offer documents, fact sheets, news papers,
magazines published from time to time and Internet, Hospital
sources.

3.6 Statistical tools used for analysis:

The collected data were analyzed by using following


techniques:
 Percentage analysis
 One-way ANOVA

CHAPTER-4

DATA ANALYSIS
AND
INTERPRETATION
[3
Chapter –IV

DATA ANALYSIS AND INTERPRETATION

TABLE NO: 1

Table showing gender of the respondents;

Cumulative
Particulars Frequency Percent Valid Percent
Percent
Male 74 74.0 74.0 74.0

Female 26 74.0 74.0 100.0

Total 100 100.0 100.0

CHART NO:1

TABLE NO: 2

Table Shows the Monthly Income of the respondents:

[37]
Cumulative
Freque Valid
Particulars Percent
ncy Percent
Percent
below -Rs.10000
45 8.0 8.0
10000-20000 8.0
31 45.0 45.0
20000-30000 53.0
16 31.0 31.0
above 30000 84.0
8 16.0 16.0
Total 100
100 100.0 100.0

CHART NO:2

TABLE NO:3
Table shows the Educational Qualification the respondents:

Valid Cumulative
Particulars Frequency Percent
Percent Percent

P.G 46 46.0 46.0 46.0

U.G 54 54.0 54.0 100.0

[3
Total 100 100.0 100.0

CHART NO:3

TABLE NO;4
Table shows the Marital Status of Respondents:
Particulars Frequency Percent Valid Cumulative
Percent Percent
Married 55 55.0 55.0
55.0
Unmarried 45 45.0 45.0
100.0
Total 100 100.0 100.0

CHART NO:4.

[3
TABLE NO: 5.
Table shows the years of experience of respondents:
Particulars Frequency Percent Valid Cumulative
Percent Percent
Less than- 8 8.0 8.0 8.0
1yr
27 27.0 27.0 34.0
1-2 yrs
18 18.0 18.0 54.0
2-3yrs
25 25.0 25.0 80.0
3-4yrs
22 22.0 22.0 100.0
Above 4yrs
100 100.0 100.0
Total

CHART NO:5.

[4
TABLE NO:6
Working hours are convenient for me?

Cumulative
Valid
Particulars Frequency Percent
Percent
Percent
Strongly agree 34 34.0 34.0 34.0
Agree 32 32.0 32.0 66.0
Neither agree nor disagree 18 18.0 18.0 84.0
Disagree 13 13.0 13.0 97.0
Strongly disagree 3 3.0 3.0 100.0
Total 100 100 100

CHART NO:6

Interpretation:

From the above chart and table it is clearly evident that 34% of the
respondents strongly agree that working hours are convenient from them
and 32% agree with that and 18% neither agree nor disagree and
13%disagree with the working hours and 3% are strongly against working
hours.

TABLE NO:7

I'm happy with my work place?

[4
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 30 30.0 30.0 30.0
Agree 39 39.0 39.0 69.0
Neither agree nor Disagree 18 18.0 18.0 87.0
Disagree 8 8.0 8.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0

CHART NO:7

Interpretation:

From the above table it is clear that 30% respondents strongly agree and
39% respondents agree that they are happy with their work place only 13%
disagreed and 18% have no idea towards their work place.

[4
TABLE NO:8

The lightings and other arrangements with office are satisfactory

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 33 33.0 33.0 33.0
Agree 37 37.0 37.0 70.0
Neither agree nor Disagree 18 18.0 18.0 88.0
Disagree 5 5.0 5.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:8

Interpretation:

From the above table its is evident that 33% respondents strongly agree
with the lightings and arrangements in the office, 37% agree with that and
12% disagree with the lightings and arrangements and 18% have no idea
towards lightings and arrangements.

TABLE NO:9

I feel I have too much work to do?

Valid Cumulative
Particulars Frequency Percent
Percent Percent

[43]
Strongly agree 7 7.0 7.0 7.0

Agree 9 9.0 9.0 16.0

Neither agree nor Disagree 25 25.0 25.0 41.0

Disagree 37 37.0 37.0 78.0

Strongly disagree 22 22.0 22.0 100.0


Total 100 100.0 100.0

CHART NO:9

Interpretation:

From the above table it is quite clear that the work load is not high, 37% of
the respondents disagreed with the question” I feel I have too much work”
and another 22% strongly disagreed, 18% admits they have too much work
and 23% have no idea towards this question.

[44]
TABLE NO:10

safety measures provided by the company?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 28 28.0 28.0 28.0
Agree 31 31.0 31.0 59.0
Neither agree nor Disagree 24 24.0 24.0 83.0
Disagree 11 11.0 11.0 94.0
Strongly disagree 6 6.0 6.0 100.0
Total 100 100.0 100.0

CHART NO:10

Interpretation:

From the above table it is evident that the safety measures provided by the
organizations are good as 28 and 31% of the respondents agree with that
and only 11& 6% disagreed and 24% neither agreed nor disagreed.

[4
TABLE NO:11

My relationship with my supervisor is cordial?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 30 30.0 30.0 30.0
Agree 41 41.0 41.0 71.0
Neither agree nor Disagree 16 16.0 16.0 87.0
Disagree 6 6.0 6.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:11

Interpretation:

From the above table it is clear that relationship between employees and
their supervisors are cordial because 30% of respondents strongly agreed
to it and 41% agreed to it and only 13% disagreed and 16% of respondents
have neither agreed nor disagreed.
TABLE NO:12

My supervisor is not partial?

Valid Cumulative
Particulars Frequency Percent
Percent Percent

[4
Strongly agree 18 18.0 18.0 18.0

Agree 30 30.0 30.0 48.0

Neither agree nor Disagree 15 15.0 15.0 63.0

Disagree 19 19.0 19.0 82.0

Strongly disagree 18 18.0 18.0 100.0


Total 100 100.0 100.0

CHART NO:12

Interpretation:

From the above table it is evident that the supervisors are not partial to the
employees as 18% strongly agreed and 30% agreed to the question but
19% disagreed and 18% strongly disagreed this level is quite high
compared to other questions

[4
TABLE NO:13

My supervisor considers my idea too while taking decision

Cumulative
Valid
Particulars Frequency Percent
Percent
Percent
Strongly agree 26 26.0 26.0 26.0
Agree 43 43.0 43.0 69.0
Neither agree nor Disagree 26 26.0 26.0 95.0
Disagree 22 22.0 22.0 97.0
Strongly disagree 33 33.0 33.0 100.0
Total 100 100.0 100.0

CHART NO:13

Interpretation:

From the above table it is clear that 26 and 42% of the respondents agree
that supervisors consider their employees ideas also and only 5% disagreed
and 26% neither agreed nor disagreed.

[4
TABLE NO: 14

I'm satisfied with the support from my co-workers

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 21 21.0 21.0 21.0
Agree 47 47.0 47.0 68.0
Neither agree nor Disagree 16 16.0 16.0 84.0
Disagree 9 9.0 9.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO: 14

Interpretation:

From the above table it is clear that relation with co-workers is quite good
as nearly 68% of the respondents agree that they are satisfied with support
from co-workers and only 15% disagreed and 16% have no answer to this.

[4
TABLE NO:15
Table showing People here have concern over one another
and tend to help one Another of the respondents?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 41 41.0 41.0 67.0
Neither agree nor Disagree 19 19.0 19.0 86.0
Disagree 9 9.0 9.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0

CHART NO:15

Interpretation:

From the above table it is clear that in this organization people have
concern over each other as 26% strongly agreed and 41% agreedand only
14% disagreed and 19% neither agreed nor disagreed.

TABLE NO: 16

I'm satisfied with the refreshment facilities?

Valid Cumulative
Particulars Frequency Percent
Percent Percent

[5
Strongly agree 9 9.0 9.0 9.0

Agree 20 20.0 20.0 29.0

Neither agree nor Disagree 30 30.0 30.0 59.0

Disagree 26 26.0 26.0 85.0

Strongly disagree 15 15.0 15.0 100.0


Total 100 100.0 100.0

CHART NO:16

Interpretation:

From the above table it is clear that the employees are not satisfied with
the refreshment facilities offered by the company as 26% of respondents
disagreed and 15% strongly disagreed and 30% neither agreed nor
disagreed and only 29% agreed.

TABLE NO:17

We are provided with the rest and lunch room and they are good

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 8 8.0 8.0 8.0

Agree 16 16.0 16.0 24.0

Neither agree nor Disagree 22 22.0 22.0 46.0

Disagree 34 34.0 34.0 80.0

Strongly disagree 20 20.0 20.0 100.0

[51]
Total 100 100.0 100.0

CHART NO:18

Interpretation:

From the above table it is quite evident that 24% strongly disagreed and
30% of the respondents disagreed and 22% neither agreed nor disagreed
and only 24% of the respondents are satisfied with the rest and lunch room
provided.

TABLE NO:18

The parking space for our vehicles are satisfactory?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 32 32.0 32.0 32.0

Agree 24 24.0 24.0 37.0

Neither agree nor Disagree 31 31.0 31.0 57.0

Disagree 4 4.0 4.0 69.0

Strongly disagree 9 9.0 9.0 100.0


Total 100 100.0 100.0

[52]
CHART NO:18

Interpretation:

From the above table it is clear that respondents are not satisfied with the
parking facilities provided by the company as 31% of respondents strongly
disagreed and 32% of respondents disagreed and only 13% of respondents
are satisfied with the parking facilities and 24% have neither agreed nor
disagreed.
TABLE NO:19

I'm satisfied with the first aid facilities

Cumulati
Frequen Valid
Particulars Percent ve
cy Percent
Percent
Strongly agree 31 31.0 31.0 31.0
Agree 31 31.0 31.0 62.0
Neither agree nor Disagree 21 21.0 21.0 83.0
Disagree 12 12.0 12.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0

CHART NO:19

Interpretation:

[5
From the above table it is clear that employees are not satisfied with the
first aid facilities as more than 52% ( 31% disagree and 21% strongly
disagree) disagreed and only 17% agreed and 31% of respondents neither
agreed nor disagreed.
TABLE NO:20

Satisfied with the loan facilities and other personal welfare faclities
offered by the organisation.

Cumulati
Valid
Particulars Frequency Percent ve
Percent
Percent
Strongly agree 7 7.0 7.0 7.0
Agree 12 12.0 12.0 19.0
Neither agree nor Disagree 30 30.0 30.0 49.0
Disagree 34 34.0 34.0 83.0
Strongly disagree 17 17.0 17.0 100.0
Total 100 100.0 100.0

CHART NO;20

Interpretation:

From the above table it is quite clear that respondents are not satisfied with
the loan facilities offered by the organization as 34% of respondents
disagree and 17% of respondents strongly disagree 30% of respondents
neither agree nor disagree and only 19% are satisfied with the loan
facilities.

TABLE NO:21

[5
I fell I'm paid a fair amount for the work I do

Valid
Cumulative
Particulars Frequency Percent Percen
Percent
t
Strongly agree 15 15.0 15.0 15.0
Agree 39 39.0 39.0 54.0
Neither agree nor Disagree 25 25.0 25.0 79.0
Disagree 13 13.0 13.0 92.0
Strongly disagree 8 8.0 8.0 100.0
Total 100 100.0 100.0

CHART NO:21

Interpretation:

From the above table it is evident that the respondents are satisfied with
their salary as 39% agree and 15% strongly agree. Only `3% disagree and
8% strongly disagree, 25% neither agree nor disagree.

[5
TABLE NO:22

I'm satisfied with the chances for my promotion

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 27 27.0 27.0 27.0
Agree 43 43.0 43.0 70.0
Neither agree nor Disagree 13 13.0 13.0 83.0
Disagree 9 9.0 9.0 92.0
Strongly disagree 8 8.0 8.0 100.0
Total 100 100.0 100.0

CHART NO:22

Interpretation:

From the above table it is quite clear that employees are satisfied with their
chances for promotion as 43% agree and 27% strongly agree. Only 9%
disagree and 8% strongly disagree, 13% neither agree nor disagree.

[5
TABLE NO:23

The salary we receive are good as other organizations offer pay to


their employees

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 27 27.0 27.0 27.0
Agree 37 37.0 37.0 64.0
Neither agree nor Disagree 26 26.0 26.0 90.0
Disagree 6 6.0 6.0 96.0
Strongly disagree 4 4.0 4.0 100.0
Total 100 100.0 100.0

CHART NO:23

Interpretation:

From the above table it is quite clear that the salary in this organization is
at par to the industry as 37% agree and 27% strongly agree. Only 6%
disagree and 4% strongly disagree, 26% neither agree nor disagree.

[57]
TABLE NO:24
I'm satisfied with the allowances provided by the organization

Cumula
Valid
Particulars Frequency Percent tive
Percent
Percent
Strongly agree 19 19.0 19.0 19.0
Agree 42 42.0 42.0 61.0
Neither agree nor Disagree 21 21.0 21.0 82.0
Disagree 11 11.0 11.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:24

Interpretation:

From the above table it is clear that the employees are satisfied with the
allowances and other benefits provided by the organization as 42% agree
and 19% strongly agree. Only 11% disagree and 7% strongly disagree,
21% neither agree nor disagree.

TABLE NO:25

I feel my boss motivate me to achieve the organizational goals

Valid Cumulative
Particulars Frequency Percent
Percent Percent

[58]
Strongly agree 11 11.0 11.0 11.0

Agree 33 33.0 33.0 44.0

Neither agree nor Disagree 25 25.0 25.0 69.0

Disagree 22 22.0 22.0 91.0

Strongly disagree 9 9.0 9.0 100.0


Total 100 100.0 100.0

CHART NO:25

Interpretation:

From the above table it is evident that employees boss are motivating to
achieve organizational goals as 33% agree and 11% strongly agree. 22%
disagree this is quite high compared to other factors and 9% strongly
disagree and 25% neither agree nor disagree.

TABLE NO:26

My supervisor motivates me to increase my efficiency at times when


i'm not
productive

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent

[59]
Strongly agree 18 18.0 18.0 18.0
Agree 44 44.0 44.0 62.0
Neither agree nor Disagree 18 18.0 18.0 80.0
Disagree 13 13.0 13.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:26

Interpretation:

From the above table it is evident that employees boss motivates the
employee when he is unproductive and help him to be productive as 44%
agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree,
18% neither agree nor disagree.

TABLE NO:27

Communication seems good within this organization

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 39 39.0 39.0 65.0
Neither agree nor Disagree 17 17.0 17.0 82.0
Disagree 10 10.0 10.0 92.0
Strongly disagree 8 8..0 8.0 100.0
Total 100 100.0 100.0

[6
CHART NO:27

Interpretation:

From the above table it is clear that communication seems good in this
organization as 39% agree and 26% strongly agree. Only 10% disagree
and 8% strongly disagree. 17% neither agree nor disagree.

[6
TABLE NO: 28

Work assignments are explained clearly to me

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 17 17.0 17.0 17.0
Agree 41 41.0 41.0 58.0
Neither agree nor Disagree 15 15.0 15.0 73.0
Disagree 17 17.0 17.0 90.0
Strongly disagree 10 10.0 10.0 100.0
Total 100 100.0 100.0

CHART NO: 28

Interpretation:

From the above table it is evident that respondents are quite happy with
the way work assignments are explained as 41% agree and 17% strongly
agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor
disagree.

[62]
TABLE NO: 29

I love my job and to work in this organization

Cumulati
Valid
Particulars Frequency Percent ve
Percent
Percent
Strongly agree 19 19.0 19.0 19.0
Agree 38 38.0 38.0 57.0
Neither agree nor Disagree 20 20.0 20.0 77.0
Disagree 14 14.0 14.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0

CHART NO: 29

Interpretation:

From the above table it is clear that employees love their job as 38% agree
for this question and 19% strongly agree. Only 9% strongly disagree and
14% disagree, 20% neither agree nor disagree.

[6
TABLE NO:30

My work life is meaningful

Cumulati
Valid
Particulars Frequency Percent ve
Percent
Percent
Strongly agree 25 25.0 25.0 25.0
Agree 40 40.0 40.0 65.0
Neither agree nor Disagree 16 16.0 16.0 81.0
Disagree 7 7.0 7.0 88.0
Strongly disagree 12 12.0 12.0 100.0
Total 100 100.0 100.0

CHART NO:30

Interpretation:

From the above table it is clear that respondents feel that their job is
meaningful for them as 40% agree and 25% strongly agree. Only 7%
disagree and 12% strongly disagree, 16% neither agree nor disagree

[6
TABLE NO:31

I consider that my work is valuable in attaining my organizational


goals

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 25 25.0 25.0 25.0
Agree 47 47.0 47.0 72.0
Neither agree nor Disagree 12 12.0 12.0 84.0
Disagree 7 7.0 7.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0

CHART NO:31

Interpretation:

From the above table it is quite clear that most respondents feel that their
job is contributing for organizational goals as 47% agree and 25% strongly
disagree. Only 9% strongly disagree and 7% disagree, 12% neither agree
nor disagree.

[6
TABLE NO:32

I have adequate opportunity to use my ability

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 12 12.0 12.0 12.0
Agree 30 30.0 30.0 42.0
Neither agree nor Disagree 24 24.0 24.0 66.0
Disagree 21 21.0 21.0 87.0
Strongly disagree 13 13.0 13.0 100.0
Total 100 100.0 100.0

CHART NO:32

Interpretation:

From the above table it is quite clear that respondents have adequate
opportunity to use their ability as 30% agree and 12% disagree Only 13%
strongly disagree and 21% disagree and 24% neither agree nor disagree.

[6
TABLE NO: 33

Overall I'm satisfied with my job

Valid Cumulative
Particulars Frequency Percent
Percent Percent

Strongly agree 21 21.0 21.0 21.0


Agree 50 50.0 50.0 71.0
Neither agree nor Disagree 15 15.0 15.0 86.0
Disagree 12 12.0 12.0 98.0
Strongly disagree 2 2.0 2.0 100.0
Total 100 100.0 100.0

CHART NO:33

Interpretation:-

From the above table it is evident that Overall satisfactions of the


respondents are good as 50 % agree and 21% strongly agree. Only 2 %
strongly disagree and 12% disagree and 15% neither agree nor disagree.

[6
ONE WAY ANOVA

ANOVA Table: ANOVA Table represents the various result obtained while
carrying out the Analysis of
H0: Variance.

There is no significant difference among respondents of


various experience groups with regard to Environment and
nature of work factor.

H1:

There is significant difference among respondents of


various experience groups with regard to Environment and
nature of work factor

Table No: 34

Environment and Nature of Works

ANOVA

Sum of Degree of Mena Significa


Source of Variation F Ratio
Squares Freedom Square nt

Between Groups
.591 4 .148

Within Groups .465 .761


30.168 95 .318

TOTAL 30.758 99

[6
Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant inference among respondents of
various experience with respect to environment and nature
of work.

[6
H0:

There is no significant difference among respondents of


various experience groups with regard to the factor
Relationship with supervisors and colleagues.

H1:

There is significant difference among respondents of


various Experience groups with regard to the factor
Relationship with supervisors and colleagues.

Table No: 35

Relationship with supervisors and colleagues:

ANOVA

Sum of Degree of Mena Significa


Source of Variation F Ratio
Squares Freedom Square nt

Between Groups 1.199


4 .300

1.273 286
Within Groups 22.376
95 .236

TOTAL 23.576 99

Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of

[7
various experience with respect to Relationship with
supervisors and colleagues.

H0:

There is no significant difference among respondents of


various experience groups with regard to the factor Welfare
facilities.

H1:

There is significant difference among respondents of


various experience groups with regard to the factor Welfare
facilities

Table No: 36

Welfare facilities

ANOVA

Sum of Degree of Mena Significa


Source of Variation F Ratio
Squares Freedom Square nt

Between Groups 1.741 4 .435

1.441 .227

Within Groups 28.699 95 .302

[7
TOTAL 30.440 99

Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of
various experience with respect to welfare facilities.

H0:

There is no significant difference among respondents of


various experience groups with regard to the factor Pay
and Promotion

H1:

There is significant difference among respondents of


various experience groups with regard to the factor Pay
and Promotion

Table No: 37

Pay and Promotion

ANOVA

Source of Sum of Degree of Mena F Ratio Significa

[7
Variation Squares Freedom Square nt

Between Groups 3.148 4 .787

2.135 .082

Within Groups 35.017 95 .369

TOTAL 38.165 99

Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of
various experience with respect to Pay and promotion.

[7
H0:

There is no significant difference among respondents of


various experience groups with regard to the factor
Communication and Motivation.

H1:

There is significant difference among respondents of


various experience groups with regard to the factor
Communication and Motivation.

Table No: 38

Communication and Motivation

ANOVA
Degree
Source of Sum of of Mena
F Ratio Significant
Variation Squares Freedo Square
m

Between Groups 937 4 .234

.652 .627

Within Groups 34.100 95 .234

TOTAL 35.037 99

Interpretation:

[7
Since the significant difference is greater than 0.05 accept
null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of
various experience with respect to communication and
motivation.

H0:

There is no significant difference among respondents of


various experience groups with regard to Job Factors.

H1:

There is significant difference among respondents of


various experience groups with regard to Job Factors.

Table No: 39

ANOVA
Job factor

Source of Sum of Degree of Mena


F Ratio Significant
Variation Squares Freedom Square

Between Groups 1.437 4 .359

.867 .487

Within Groups 39.360 95 .414

[7
TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of
various experience with respect to Job factors

[7
H0:

There is no significant difference among respondents of


various Age groups with regard to Job Factors.

H1:

There is significant difference among respondents of


various Age groups with regard to Job Factors.

Table No: 40

ANOVA
Job factor
Source of Sum of Degree of Mena Significa
F Ratio
Variation Squares Freedom Square nt

Between Groups .007 2 .004

.009 .991

Within Groups 40.790 97 .421

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of
various age groups with respect to Job factors.

[7
H0:

There is no significant difference among respondents of


various genders with regard to Job Factors.

H1:

There is significant difference among respondents of


various genders with regard to Job Factors.

Table No: 41

ANOVA
Job factor

Source of Sum of Degree of Mena Signific


F Ratio
Variation Squares Freedom Square ant

Between Groups .036 1 .036

.086 .770

Within Groups 40.762 98 .416

TOTAL 40.798 99

[7
Interpretation:

Since the significant difference is greater than 0.05 accept


null hypothesis and reject alternate hypothesis which says,
there is no significant difference among respondents of
various genders with respect to Job factors.

[7
CHAPTER- 5

FINDINGS
&
SUGGESTIONS

[8
CHAPTER- V

Descriptive Statistics
Std.
Particulars N Minimum Maximum Mean Deviati
on

Environment and nature of 100 1.40 4.20 2.4960 .55740


work

100 1.00 3.80 2.3620 .48799


Relationship with
supervisors and

colleagues

100 2.00 4.60 3.4600 .55450

Welfare facilities

100 1.00 4.00 2.3900 .62089

Pay and promotion

100 1.25 4.00 2.5725 .59490

Communication &
motivation
100 1.20 4.40 2.5400 .56174

Job factors

[8
5.1 Findings
The descriptive statistics table helps us to derive satisfaction level of
Employees on various factors:

 The respondents are satisfied with the environment and nature


of work Factors as their mean value is near to 2.50

 The respondent’s relationship with the superiors and colleagues


are quite good as their mean value is 2.36 is an agreeable
level.

 The Respondents are not provided with proper welfare facilities


that’s the reason the mean value is quite high at 3.46 levels
which is disagree level.

 The communication and motivation of employees by their


superiors in this organization is reasonable as the mean value
is 2.57.

 The Pay and promotion activities in this organization is also


good as their mean value is 2.4

 The Respondents are overall satisfied with their job as their


mean value is 2.54 which is an agreeable level.

 The Parking facilities provided by the organization are not good


that’s why most respondents disagree with this question.

 The refreshment facilities are also need to be improved


because most of the employees are dissatisfied on this factor.

 The Rest room facilities in the hospital are not good and they
are not satisfied with the lunch facilities

5.2 Suggestions:

From my two months of project experience in IQQRA


Hospital, I would like to give the following suggestions.

[8
 Respondents are not satisfied with the parking
facilities provided by the hospital authority, so the
hospital management takes this into consideration

 Respondents are not satisfied with the available


refreshment facilities in the hospital, so the authority
also looks into this seriously

 The employees are strongly disagreeing with their


present rest room facilities in the hospital. The
hospital management takes this into account for
better productivity of the employees

 Hospital should give more important to Research &


development

 Conduct work evaluation of employees monthly,


quarterly or yearly.

 Make a chance to employees to express their views,


ideas and problem facing in working area

 Provide motivation, training and value added services


for improve the productivity and efficiency of the
employees.

[8
CHAPTER-6

CONCLUSION

[8
CONCLUSION

Job Satisfaction is the favorableness or un-favorableness


with which the employee views his work. It expresses the
amount of agreement between one’s expectation of the job
and the rewards that the job provides. Job Satisfaction is a
part of life satisfaction. The nature of one’s environment of
job is an important part of life as Job Satisfaction influences
one’s general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes


possessed by an employee. In a narrow sense, these
attitudes are related to the job under condition with such
specific factors such as wages. Supervisors of employment,
conditions of work, social relation on the job, prompt
settlement of grievances and fair treatment by employer

In IQQRA International hospital if we look into overall


satisfaction f employees it comes nearly 50% of employees
are fully satisfied with their job and working environment.
In this hospital employees are satisfied with their job
expect some cases available canteen facilities, rest room
facilities and parking facilities etc. But otherwise the task

[8
assignment to the each workers are in right manner and
also they are satisfies with that also.

Within short span of time the IQQRA Hospital has achieved


a well position in Calicut District as well as in Kerala with its
distinguishable services . It sure that the in future the
hospital management will find out a good solution for the
problem which I have mentioned above. I wish every
success to the hospital

[8
BIBLIOGRAPHY

Text Books:

Job satisfaction - Robert Hoppock


Job Satisfaction and Motivation - Linda Evans
Job Satisfaction and Productivity - Suresh Srivastva
Organization Behavior - Fred Luthans
Hospital & Health Service -
American College
Administration Hospital Administration

Websites:
www.humanlinks.com
www.wikipedia.org

ANNEXURE
Questionnaire

“A study on Job Satisfaction of Employees in


IQRA INTERNATIONAL HOSPITAL”

[87]
I am Mr.Ratheesh.D, student of JDT Islam College of Arts & Science,
Vellimadukunnu.As part of my academic course curriculum of BBA, I am doing this
project.

It is observed that the overall JOB SATISFACTION of this organisation and to helps
the managers in their planning and decision making process. Here I have made an
attempt by designing the following survey questionnaire.

This survey should take approximately 10 minutes of your time to complete. Please
respond candidly to the questions. Confidentiality of your opinions / views would be
maintained.

Thank you, in advance, for your time and participation. Inspite of your busy schedule.

Please fill the following Details:


(Please wherever applicable)
1. Name:
………………………………………………………………………………
……
2. Age: ………………
3. Gender:
Male Female

5. Department:
...............................................................................

4. Monthly Income:

Below Rest. 10,000 10,000- 20000


20,000-30000 Above 30,000

5. Education Qualification:

Under Graduation Post Graduation

6. Marital Status:
Married Unmarried

[8
7. Years of experience:
Less than 1 year 1-2 years 2-3 years
3-4 years above years

Please Indicate Your Level Of Agreement In Connection


With Various Factors:
(Please in the boxes below.)

Work Environment and nature of work

Neithe
r Strongl
Stron
agree Disagr y
S.No Particulars gly Agree nor ee Disagr
agree disagr ee
ee

The amount of work I am


1 expected to do on job is
reasonable.

Working hours are convenient


2 for me

I’m happy with my work place


3

The lighting and other


arrangements in the office are
4 satisfactory

I feel I have too much work to


5 do

6 I’m satisfied with the safety


measures provided in my
work place.

[8
Relationship with supervisors and colleagues:
Neithe
r
Stron
Sl.N agree Disagr Strongly
Particulars gly Agree nor ee Disagree
o agree disagr
ee

My relationship with my
7 supervisor is

cordial

My supervisor is not partial


8

My supervisor considers my
ideas too while making
9 decision

I’m satisfied with the support


10 from my co-workers

People here have concern for


one another and tend to help
11 one another

Welfare Facilities.

Welfare Facilities

[9
Neithe
r Strongl
Sl.N Strongl agree Disagr y
Particulars Agree nor ee Disagre
o y agree
disagr e
ee

I’m satisfied with the


12 refreshment facilities

We are provided with the rest


and lunch room and they are
13 good

The parking facilities provided


for our
14
vehicles are satisfactory

I’m satisfied with the first aid


15 facilities

I’m satisfied with the Loan


facilities and other personal
16 welfare benefits offered by
organisation.

Pay and promotion


S. Particulars Strongl Agree Neith
er
Disagr
ee
No y agree agree Strongl
nor y
disagr Disagre

[9
e
ee

I feel I’m being paid a fair


17 amount for the work I do

I’m satisfied with my chances


for
18
promotion

The salaries we receive are


good as other organizations pay
19 to their employees.

I’m satisfied with the allowances


provided by my organization
20

Communication and motivation:

Neith
er Strongl
Stron
agree Disag y
Sl.No Particulars gly Agree nor ree Disagre
agree disag e
ree

21 I have adequate information


available which enable me to

[9
do my job well.

I feel that my Boss motivate


me to achieve the
22 organization goal

My supervisor motivates me
to increase my efficiency at
23 times when I’m not
productive

Communication seem good


within this
24
organization

Work assignments are


25 explained clearly to me

Job factors:

Neith
er
Sl.No Strong
agree
Strongly
ly Disag
Particulars Agree nor ree
Disagre
e
agree disagr
ee

I love my job and to work in


26 this
organization

27 My work life is meaningful

28 I consider that my work is


valuable in
attaining my organizational

[9
goals

I have adequate opportunity


29 to use my
ability

Overall, I’m satisfied with my


30 job

Any other suggestion and remarks, views and opinion


(Mandatory to write)

Sl.N
Particulars Comment
o
Career
1
Opportunity

2 Compensation

3 Reward

4 Leadership

Communication
5
Gap

Date: .............................
Signature

[9
Place: ............................

[9

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