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  • Resume - Documentos de Google GGGGGGGG

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    landerosjoan0
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    Joan Landeros is a customer service expert based in Tijuana, B.C. with over 10 years of experience in customer care, tech support, and collections. She is currently working as an appointment schedule agent for Brightdrop and previously worked as an author ID officer for Placeit.com. Landeros also has experience managing a family-owned tech support business and leading teams of customer service agents. She has strong skills in customer service, critical thinking, and is a quick learner.

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    Resume - Documentos de Google gggggggg

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    Joan Landeros is a customer service expert based in Tijuana, B.C. with over 10 years of experience in customer care, tech support, and collections. She is currently working as an appointment schedule agent for Brightdrop and previously worked as an author ID officer for Placeit.com. Landeros also has experience managing a family-owned tech support business and leading teams of customer service agents. She has strong skills in customer service, critical thinking, and is a quick learner.

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    © All Rights Reserved
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    16 views2 pages

    Resume - Documentos de Google GGGGGGGG

    Uploaded by

    landerosjoan0
    Joan Landeros is a customer service expert based in Tijuana, B.C. with over 10 years of experience in customer care, tech support, and collections. She is currently working as an appointment schedule agent for Brightdrop and previously worked as an author ID officer for Placeit.com. Landeros also has experience managing a family-owned tech support business and leading teams of customer service agents. She has strong skills in customer service, critical thinking, and is a quick learner.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    ‭Joan Landeros‬

    ‭ ibertad lamarque 3250‬


    L
    ‭Col miramar tijuana b.c‬
    ‭22526‬

    ‭ ustomer Service Expert‬


    C
    ‭+523314559278‬ ‭S KILLS‬

    ‭​‬Quick Learner, Outstanding‬


    ‭People Skills, Great Critical‬
    ‭thinking skills, Very‬
    ‭EXPERIENCE‬
    ‭p roactive.‬

    ‭Bright drop‬
    ‭Appointment schedule agent 2021-current‬
    ‭LANGUAGES‬

    ‭Placeit.com‬ ‭English, Spanish‬


    ‭Author ID officer 2020-2021‬

    ‭Approving id verifications‬

    ‭L anderos Tech Services Guadalajara‬‭— ‬‭Manager‬


    ‭June 2019 - Present‬

    ‭Family owned business , Providing assistance in‬

    ‭Mobile devices tech support, Pc Repair‬‭s‬

    ‭ ata Consultancy Services Guadalajara‬‭— ‬


    T
    ‭Advance Customer care support‬
    ‭Sep 2018-May 2019‬
    ‭J .C Penney Major Appliance Customer Care Support‬

    ‭Web site Assistance Placing orders , Deliver assistance‬

    ‭T eletech Guadalajara‬‭— ‬‭T eam Leader‬


    ‭Jan 2013- May 2018‬
    ‭ eam Leader for Customer Care , Tech Support, Collections‬
    T
    ‭Managed Teams of 18 Agents ,‬
    ‭Daily Metrics reports, Coaching Sessions, Live and historical evaluations‬
    ‭Trainings, KPI reports, Kronos Corrections‬

    ‭EDUCATION‬

    ‭ heodore Rosevelt High School ,‬


    T
    ‭L os Angeles California-Diploma‬
    ‭Sep 1998-June 2002‬

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