Professional Documents
Culture Documents
MCQ-Poonam Gandhi
MCQ-Poonam Gandhi
cHAPTER-1
NATURE AND SIGNIFICANCE OF
MANAGEMENT
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
9. Providing good working conditions and ensuring quality work is the function of
(a) Top Level (b) Middle Level .
(c) Supervisory Level (d) All of the above
10. As Top Level is responsible for the welfare and operations of whole organisation,
Middle Level is responsible for the welfare and operations of
(a) Workers (b) Department
(c) Both (a) and (b) (d) None of the above
11. Coordination is
(a) A function of management (b) An essence of management
(c) Part of Management (d) None of the above
13. The process by which a manager integrates and synchronises the activities of
different department is called
(a) Management (b) Controlling
(c) Planning (d) Coordination
14. Coordination is more important in an organisation-
(a) Performing or dealing with single function
(b) Performing or dealing with multiple functions
(c) Performing or dealing with manufacturing goods
(d) All of the above
15. All the businessmen prefer their children to do MBA and then join business. This is
related to
(a) Management as Science (b) Management as an Art
(c) Management as a profession (d) Management as both Science and Art
TRUE OR FALSE
1. Management is a single activity.
2. Management is used only in Business Organisations.
3. Management work with the single objective of Profit Maximisation.
4. Management is a group activity.
5. Coordination is a function of management.
BUSINESS STUDIES-XII
cHAPTER-2
principles OF MANAGEMENT
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
2 PRINCIPLES
of Management
5. The employees should be judiciously penalised for their actions against the
organisation is indicated in
(a) Principle of Equity (b) Principle of Responsibility, Authority
(c) Principle of Discipline (d) None of the above
8. Principle of Initiative-
(a) Boosts up the morale of employees
(b) Brings down the morale of employees
(c) Does not effect on morale of employees
(d) None of the above
10. If a manager is biased in dealing with people from different states, he is violating
(a) Principle of Discipline (b) Principle of Espirit De Corps
(c) Principle of Renumeration (d) Principle of Equity
TRUE OR FALSE
1. Management principles offer readymade solutions for managerial problems.
2. Management principles are rigid statements like scientific principles.
3. Management principles are useful for business as well as nonbusiness organisation.
4. Management principles can be formed overnight.
5. The application and result of management principles remain same in all organisations.
BUSINESS STUDIES-XII
cHAPTER-3
business environment
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
3 business environment
2. The forces in Business Environment that effect all the business houses are known as
(a) General (b) Specific
(c) Particular (d) Influential
8. It is compulsory that advertisement on baby food must inform that mother’s milk is
the best is related to
(a) Social Environment (b) Economic Environment
(c) Political Environment (d) Legal Environment
10. Opening doors for private sector in the area reserved for public sector is known as
(a) Privatisation (b) Liberalisation
(c) Globalisation (d) None of the above
15. Shift of youth in India towards packed food, online buying is part of
(a) Political Environment (b) Social Environment
(c) Legal Environment (d) Technological Environment
7. After New Economic Policy firms shifted from selling concept to __________________
concept.
8. The business environment has __________________ impact on different Business
Enterprise.
9. All the forces of Business Environment are __________________.
10. Maruti Company was the first company to understand the need of middle class
people and launched the small car concept and availed __________________.
TRUE OR FALSE
1. Demonetisation was launched on 1st November 2016.
2. Conditions prevailing in business environment have same effect on all the
organisation.
3. After New Economic Policy, the customers became more demanding.
4. After New Economic Policy, brand building, goodwill and image of company has
become an important element for promotion of a company.
5. With entry of MNC, there is no change in the salary packages of all the employees.
BUSINESS STUDIES-XII
cHAPTER-4
planning
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
4 PLANNING
3. The composite plan which involves setting up of long term objective finding course
of action and allocation of resources is called
(a) Policy (b) Strategy
(c) Programme (d) Procedure
4. The plan which includes objective, policy, procedure and rule is called
(a) Strategy (b) Budget
(c) Programme (d) All of the above
6. The sequence of steps or actions to be taken to enforce a policy and attain pre-
determined objectives is called
(a) Objective (b) Policy
(c) Procedure (d) Strategy
8. End Results towards which all the activities are directed is called
(a) Policy (b) Strategy
(c) Objective (d) Programme
Objective Type Questions 15
11. Planning is
(a) Routine Activity (b) Mental exercise
(c) None of the above (d) All of the above
TRUE OR FALSE
1. Planning involves choice.
2. Planning is a function of Top Level managers.
3. Planning gives guarantee of success.
4. Planning is time consuming and involves huge cost.
5. Supportive plans are derived from main plan.
BUSINESS STUDIES-XII
cHAPTER-5
organising
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
5 ORGANISING
3. For fast communication and to get correct feedback, the following organisation is
suitable.
(a) Formal Organisation (b) Informal Organisation
(c) Functional Structure (d) Divisional Structure
11. The managerial function which establishes relation between responsibility and
authority is
(a) Planning (b) Staffing
(c) Organising (d) Directing
16. Who reports to whom is decided in the following step of organising process
(a) Identifying the activities (b) Grouping the activities
(c) Assignment of duties (d) Establish authority relationship
TRUE OR FALSE
1. Accountability can be delegated by using the process of delegation.
2. In delegation, we multiply the authority with two, whereas in decentralisation, we
mutliply with many.
3. Formal organisation is dependent on informal organisation.
4. As end result of organisation function, a structure gets created automatically.
5. Formal organisation focuses on work only, and ignores human relations.
BUSINESS STUDIES-XII
cHAPTER-6
staffing
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
6 STAFFING
3. Staffing is a part of
(a) Marketing management (b) Financial management
(c) Human Resource management (d) None of the above
4. Analysing total number of employees required to perform the job in the organisation
is known as
(a) Work load analysis (b) Work force analysis
(c) Recruitment (d) Selection
6. To find out the potential of learning new job in the candidate, the following test is
conducted.
(a) Intelligence Test (b) Aptitude Test
(c) Trade Test (d) Personality Test
8. The purpose of one of the training methods is to make the new employee feel at
home and develop a feeling of belongingness in the organisation. That method is
(a) Induction training (b) Apprenticeship training
(c) Internship (d) Vertibule school
Objective Type Questions 23
11. The candidate who has applied for job can clarify his queries during
(a) Test (b) Employment interview
(c) Medical examination (d) Selection decision
12. To know the emotions and values of the candidate following test is conducted
(a) Intelligence Test (b) Trade Test
(c) Personality Test (d) Aptitude Test
13. The suitable method of External Recruitment for getting unskilled labourer is
(a) Recommendations from present employees
(b) Employment exchange
(c) Advertisement
(d) Labour contractors
14. Professional Institutes send their students to corporate sector for doing
(a) Apprenticeship Training (b) Internship
(c) Induction Training (d) Vestibule School
TRUE OR FALSE
1. Spending money on training is waste when we are already spending huge amount in
selection of efficient employees.
2. Internal recruitment motivates existing employees.
3. Operational problems can be solved by training.
4. When a trainee learns under the guidance of a master worker it is called Vestibule
school.
5. In internship, the employee works under the guidance of master work.
BUSINESS STUDIES-XII
cHAPTER-7
directing
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
7 DIRECTING
2. Directing is performed at
(a) Top level (b) Middle level
(c) Supervisory level (d) All levels
3. To build up the morale of employees and to develop interest in the job, manager uses
the following element of directing.
(a) Supervision (b) Leadership
(c) Motivation (d) Communication
4. Motivators can be
(a) Positive only (b) Negative only
(c) Positive as well as negative (d) None of the above
8. The incentive to provide company’s share at very low price or free to employee
workers is called
(a) Profit sharing (b) Commission
(c) Retirement benefit (d) Co-partnership stock option
Objective Type Questions 27
11. The leader who encourages the employees to give suggession and allots the work
after consulting the employees is called
(a) Autocratic leader (b) Free Rein leader
(c) Democratic leader (d) None of the above
13. The barrier due to lack of vocabulary, wrong grammer or use of wrong words is
called
(a) Badly expressed message (b) Technical Jargon
(c) Faulty Translation (d) Symbol with different meaning
14. The communication gap due to size and complexity of organisation’s structure
comes under the following category.
(a) Semantic Barrier (b) Psychological Barrier
(c) Organisational Barrier (d) Personal Barrier
15. According to Maslow, how many level of needs are there in every human being?
(a) 3 (b) 5
(c) 4 (d) 6
TRUE OR FALSE
1. To motivate employees, only positive motivators can be used.
2. Lack of attention is a part of organisational barrier.
3. We must always clarify the idea before communication.
4. Use of words having same pronunciation but different meaning is called personal
barrier.
5. Directing flows from all the directions.
BUSINESS STUDIES-XII
cHAPTER-8
controlling
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: A | Principles and Functions of Management
8 CONTROLLING
2. Controlling is
(a) Backward looking function
(b) Forward looking function
(c) Both backward as well as forward looking function
(d) None of the above
7. When mismatch between plan and actual performance is due to over or under stating
of plan, then it is called
(a) Strategic Control (b) Operational Control
(c) Both (a) and (b) (d) None of the above
8. Controlling is performed at
(a) Top level (b) Middle level
(c) Supervisory level (d) All of the above
9. Planning provides
(a) Direction to Controlling
(b) Base of Controlling .
(c) Standard for Controlling
(d) All of the above
4. Controlling not only checks performance, but it also judges accuracy of _________________.
5. If there is any deviation between plan and actual performance, then managers take
__________________.
6. Under Critical Point Control, the whole organisation’s departments are divided into
__________________ and __________________.
TRUE OR FALSE
1. Controlling functions end after giving feedback report.
2. Controlling is a task of supervisory level.
3. Controlling is an empty exercise without planning.
4. A manager who tries to control everything may end up controlling nothing.
5. Deviations can be negative only.
BUSINESS STUDIES-XII
cHAPTER-9
financial management
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: B | Business Finance and Marketing
9 FINANCIAL MANAGEMENT
8. If large number of shareholders of the firm are from middle income group and old
age group who prefer regular income, then the firm should prefer giving
(a) Low dividend (b) High dividend
(c) No dividend (d) None of the above
Objective Type Questions 35
9. The concept which makes sure the availability of right amount of finance at the right
time is called
(a) Financial Planning (b) Capital Structure .
(c) Working Capital (d) Fixed Capital
15. If return on investment is less than the rate of interest, then company must prefer
(a) Equity (b) Debt
(c) Both (a) and (b) (d) None of the above
9. If firm has liberal credit policy, it will require __________________ working capital.
10. If firm has long operating and production cycle, it will require ___________________
working capital.
TRUE OR FALSE
1. Financial management and financial planning are synonyms of each other.
2. If tax rate is high, firms prefer to give high dividend.
3. Firms can avoid Floatation Cost by raising funds through loan.
4. Firms having stable earnings prefer to give less dividend.
5. Easy access to capital market allows firms to give more dividend.
BUSINESS STUDIES-XII
cHAPTER-10
financial market
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: B | Business Finance and Marketing
10 fINANCIAL MARKET
4. To meet floatation cost, firms generally issue the following instrument of money
market.
(a) Call Money (b) Commercial Paper
(c) Treasury Bill (d) Commercial Bill
6. Which market directly contributes for capital formation and increase in capital of
firms?
(a) Primary market (b) Secondary market
(c) Both (a) and (b) (d) None of the above
12. The Apex Body who controls the Capital Market of our country is
(a) RBI (b) SBI
(c) SEBI (d) None of the above
TRUE OR FALSE
1. SEBI was set up with the main purpose of increasing business is stock markets.
2. Under offer for sale, companies offer shares directly to general public.
3. Money market is a market for short term or market for working capital.
4. Call money is also called Inter bank money.
5. Capital market is a branch of money market.
BUSINESS STUDIES-XII
cHAPTER-11
marketing management
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: B | Business Finance and Marketing
11 MARKETING MANAGEMENT
8. The product reaches the customer at the right time, in the right quantity and at the
right place by using the following element of marketing mix.
(a) Product mix (b) Price mix
(c) Promotion mix (d) Place mix
Objective Type Questions 43
9. The time period between receiving of order and delivery of goods and services is
called
(a) Order Processing Time (b) Inventory
(c) Warehousing (d) Transportation
10. To reach the mass customer in non personnel manner, the following element of
promotion mix is used.
(a) Advertisement (b) Sales Promotion
(c) Personal Selling (d) Public Relation
11. To regain the lost reputation and to build goodwill, firm uses
(a) Advertisement (b) Sales Promotion
(c) Personal Selling (d) Public Relation
12. To bring rise in sale with immediate effect for short period, firm uses
(a) Advertisement (b) Sales Promotion
(c) Personal Selling (d) Public Relation
13. The first level packing in which product is initially packed is called
(a) Primary Packing (b) Secondary Packing
(c) Transportation Packing (d) None of the above
14. Following level of packing is optional, products may have or may not have
(a) Primary Packing (b) Secondary Packing
(c) Transportation Packing (d) None of the above
15. The firms can charge high price for their product, when the product has
(a) Low demand and low utilities (b) High demand and high utilities
(c) Both (a) and (b) (d) None of the above
9. The communication tool which is used to improve the image or goodwill of the
company is called __________________.
10. Firm shares and informs all the details about the product to customers through
__________________.
TRUE OR FALSE
1. Selling concept focuses on customer satisfaction.
2. Undergrading the quality of product is decided.
3. Packaging and Labelling are same or synonyms of each other.
4. The spoken part of brand is called brand name.
5. The brand name should be suggestive.
BUSINESS STUDIES-XII
cHAPTER-12
consumer protection
multiple choice QUESTIONS
FILL IN THE BLANKS
TRUE OR FALSE
(by poonam gandhi)
Part: B | Business Finance and Marketing
12 CONSUMER PROTECTION
3. Informing consumer about the contents of the product, its usage, etc. is part of
(a) Right to Safety (b) Right to Information
(c) Right to Consumer Education (d) Right to be Heard
4. Right to safety
(a) Protects consumer from physical damage or injury
(b) Informs the consumer
(c) Both (a) and (b) (d) None of the above
5. If the value of product is ™10 lacs the consumer can file case in
(a) District Forum (b) State Commission
(c) National Commission (d) All of the above
6. If the value of goos or services is more than 20 lac but less than one one crore, then
consumer can file case in
(a) District Forum (b) State Commission
(c) National Commission (d) All of the above
7. If a customer is not satified with the judgement of state commission, he can file
appeal in
(a) District Forum (b) Supreme Court
(c) High Court (d) National Commission
TRUE OR FALSE
1. Consumer can file direct case in Supreme Court.
2. In place of consumer, NGO can also file a case on behalf of consumer.
3. Appeal against district forum can be filed in National Commission.
4. The right to be heard provides compensation to consumers.
5. Consumer Protection Act is beneficial only for consumer it is a penalty for
businessmen.
ANSWERS
CHAPTER-1
(Nature and Significance of Management)
Multiple Choice Quetsions
1. (c) 2. (b) 3. (a) 4. (c) 5. (d)
6. (c) 7. (b) 8. (a) 9. (c) 10. (b)
11. (b) 12. (c) 13. (d) 14. (b) 15. (c)
True or False
1. (F) – Management is a process.
2. (F) – It is pervasive.
3. (F) – It has multiple objectives.
4. (T)
5. (F) – It is the essence of management.
CHAPTER-2
(Principles of Management)
Multiple Choice Quetsions
1. (b) 2. (b) 3. (b) 4. (a) 5. (c)
6. (c) 7. (d) 8. (a) 9. (b) 10. (d)
11. (c) 12. (b) 13. (d) 14. (a) 15. (b)
16. (c)
Objective Type Questions 49
True or False
1. (F) – Management principles provided only guidelines.
2. (F) – Management principles are flexible.
3. (T) – Management principles are pervasive.
4. (F) – Management principles are formed as a result of deep observation and repeated
experiments.
5. (F) – Management principles are contingent. Their application vary from organisation
to organisation depending upon conditions and situations.
CHAPTER-3
(Principles of Management)
Multiple Choice Quetsions
1. (b) 2. (a) 3. (c) 4. (c) 5. (d)
6. (a) 7. (c) 8. (d) 9. (a) 10. (a)
11. (c) 12. (d) 13. (b) 14. (a) 15. (b)
True or False
1. (F) – It was launched on 8th November 2016
2. (F) – They have Relative different impact on all enterprises
3. (T)
4. (T)
5. (F) – There is increase in salary packages of employees, with entry of MNC
50 Business Studies
CHAPTER-4
(Planning)
Multiple Choice Quetsions
1. (a) 2. (c) 3. (b) 4. (c) 5. (d)
6. (c) 7. (b) 8. (c) 9. (d) 10. (d)
11. (b) 12. (c) 13. (b) 14. (a) 15. (d)
True or False
1. (T)
2. (F) – It is the task of all level
3. (F) – No due to uncertainties and change in environment.
4. (T)
5. (T)
CHAPTER-5
(Organising)
Multiple Choice Quetsions
1. (b) 2. (a) 3. (b) 4. (b) 5. (c)
6. (a) 7. (b) 8. (c) 9. (a) 10. (b)
11. (c) 12. (a) 13. (b) 14. (a) 15. (b)
16. (d)
True or False
1. (F) – It can never be delegated
2. (T)
Objective Type Questions 51
CHAPTER-6
(Staffing)
Multiple Choice Quetsions
1. (a) 2. (b) 3. (c) 4. (a) 5. (d)
6. (b) 7. (b) 8. (a) 9. (b) 10. (a)
11. (b) 12. (c) 13. (d) 14. (b) 15. (a)
True or False
1. (F) – No. It is very important
2. (T)
3. (T)
4. (F) – It is called apprenticeship.
5. (F) – Under Apprenticeship employee work under the guidance of master work.
CHAPTER-7
(Directing)
Multiple Choice Quetsions
1. (b) 2. (d) 3. (c) 4. (c) 5. (a)
6. (d) 7. (b) 8. (d) 9. (a) 10. (b)
11. (c) 12. (c) 13. (a) 14. (c) 15. (b)
True or False
1. (F) – Motivators can be positive as well as negative.
2. (F) – It is Psychological barrier
3. (T)
4. (F) – It is symbol with different meaning.
5. (F) – It flows from top to bottom
CHAPTER-8
(Controlling)
Multiple Choice Quetsions
1. (c) 2. (c) 3. (b) 4. (c) 5. (a)
6. (b) 7. (a) 8. (d) 9. (d) 10. (b)
True or False
1. (F) – It is a continuous function.
2. (F) – All level
3. (T)
4. (T)
5. (F) – Deviations can be positive as well as negative.
CHAPTER-9
(Financial Management)
Multiple Choice Quetsions
1. (b) 2. (a) 3. (c) 4. (b) 5. (b)
6. (c) 7. (a) 8. (b) 9. (a) 10. (b)
11. (a) 12. (b) 13. (a) 14. (a) 15. (a)
Objective Type Questions 53
True or False
1. (F) – Financial planning is a part of financial management.
2. (F) – They prefer to give low dividend.
3. (T)
4. (F) – They prefer giving high dividend.
5. (T)
CHAPTER-10
(Financial Market)
Multiple Choice Quetsions
1. (a) 2. (b) 3. (c) 4. (b) 5. (d)
6. (a) 7. (a) 8. (c) 9. (c) 10. (b)
11. (a) 12. (c) 13. (a) 14. (c) 15. (b)
True or False
1. (F) – SEBI was set jp with the main purpose of keepign a check on malpractices and
protecting the interest of investors.
2. (F) – Under offer for sale company sell the whole lot to Intermediary and then
Intermediary sell the whole lot to pubic.
3. (T)
4. (T) – They preer giving high dividend.
5. (F)
54 Business Studies
CHAPTER-11
(Marketing Management)
Multiple Choice Quetsions
1. (a) 2. (b) 3. (d) 4. (d) 5. (c)
6. (b) 7. (c) 8. (d) 9. (a) 10. (a)
11. (d) 12. (b) 13. (a) 14. (b) 15. (b)
True or False
1. (F) – It focus on sales maximisation.
2. (F) – Under grading the product is classified on the basis of size, quality, etc.
3. (F)
4. (T)
5. (T)
CHAPTER-12
(Consumer Protection)
Multiple Choice Quetsions
1. (b) 2. (c) 3. (b) 4. (a) 5. (a)
6. (b) 7. (d) 8. (b) 9. (a) 10. (c)
True or False
1. (F)
2. (T)
3. (F) – It can be filed in State Commission.
4. (F)
5. (F) – In long term interest of businessmen also.