CHAPTER 1

Industry Attachment Summary: Wuripe and Sons Lodge

Background Information:

Wuripe and Sons lodge is a prestigious establishment located in the heart of Bole, Ghana. With a
rich history spanning over three years, the hotel and restaurant have become synonymous with
exceptional service and a commitment to providing a memorable guest experience. The
establishment prides itself on offering a unique blend of luxurious accommodations, delectable
dining options, and impeccable hospitality.

The Team and Staff:

Wuripe and Sons lodge boasts a dedicated and passionate team of professionals who work
diligently to ensure that every guest receives the highest level of service. From the management
team to the frontline staff, each individual plays a crucial role in maintaining the hotel's
reputation for excellence. The staff members are well-trained, customer-oriented, and committed
to providing personalized service to meet the unique needs of each guest.

Departments and Services:

The hotel and restaurant house various departments, each responsible for different aspects of the
guest experience. These include:

1. Accommodations: The hotel offers a range of luxurious rooms and suites designed with
comfort and elegance in mind. The accommodations are equipped with modern amenities and
provide a peaceful and relaxing environment for guests.

2. Food and Beverage: The restaurant at Wuripe and Sons offers a diverse menu, showcasing
both local and international cuisines. The talented culinary team prepares delectable dishes using
fresh, locally sourced ingredients. Guests can indulge in a culinary journey, experiencing a fusion
of flavors and exquisite presentation.

3. Events and Banquets: The hotel is also equipped with versatile event spaces, catering to a wide
range of occasions, including conferences, weddings, and social gatherings. The events team
works closely with clients to create memorable experiences, ensuring every detail is
meticulously executed.

Target Clients:

Wuripe and Sons lodge caters to a diverse range of clients. The establishment appeals to both
leisure and business travelers seeking a luxurious and comfortable stay in Bole. The hotel's
location and proximity to key attractions, business districts, and transportation hubs make it an
ideal choice for both domestic and international visitors. The restaurant serves as a popular
dining destination for locals, tourists, and corporate clients alike, offering a refined and
memorable culinary experience.

Commodities Served:

Wuripe and Sons Lodge prides itself on serving high-quality commodities to its esteemed guests.
The restaurant's menu features a wide array of dishes, including appetizers, main courses,
desserts, and beverages, catering to various dietary preferences. The hotel's accommodations are
furnished with premium amenities and commodities, ensuring a comfortable and enjoyable stay
for guests.

In conclusion, Wuripe and Sons Lodge is a renowned establishment in Bole , Ghana, offering
exceptional accommodations, delectable dining options, and unparalleled hospitality. With a
dedicated team, a wide range of services, and a commitment to providing a memorable guest
experience, the establishment continues to set the standard for excellence in the hotel and
restaurant industry.

During my attachment at Wuripe and Sons Lodge , there are several industry policies and
procedures that have impact my work. These policies and procedures are designed to ensure the
smooth operation of the establishment and maintain high standards of service. Here are a few
examples:

· Health and Safety Policies: The hotel and restaurant industry places a strong emphasis on
health and safety to protect both employees and guests. This includes policies regarding
food handling and preparation, proper storage of hazardous materials, fire safety
protocols, and guidelines for maintaining a clean and sanitary environment. As an
attachment student, I will be expected to adhere to these policies to ensure a safe and
healthy working environment.

· Procurement Policies: The procurement department operates within specific policies and
procedures to ensure the efficient sourcing of goods and services. This include guidelines
for vendor selection, competitive bidding processes, contract negotiation and
management, and compliance with procurement regulations and ethical standards. It is
important to familiarize yourself with these policies and follow them when engaging in
procurement-related activities during your attachment.

· Customer Service Policies: Customer satisfaction is a top priority in the hotel and
restaurant industry. Policies and procedures are in place to guide employees on providing
exceptional service to guests. This include guidelines for greeting and interacting with
 customers, handling complaints and feedback, and maintaining a professional and
courteous demeanor. Understanding and adhering to these policies will contribute to
delivering a positive guest experience.

· Standard Operating Procedures (SOPs): Standard Operating Procedures are detailed

instructions that outline the specific steps and processes for various tasks within the hotel
and restaurant. These SOPs ensure consistency in service delivery and operational
efficiency. You will be expected to familiarize yourself with relevant SOPs related to your
assigned tasks and follow them diligently.

· Ethical and Legal Compliance: The hotel and restaurant industry operates within a
framework of ethical and legal guidelines. This includes compliance with labor laws, fair
employment practices, anti-discrimination policies, and adherence to intellectual property
rights. As an attachment student, it is essential to conduct yourself in an ethical manner
and comply with all relevant laws and regulations.

These are just a few examples of industry policies and procedures that impact my work during
my attachment at Wuripe and Sons Lodge. It is important to familiarize yourself with the specific
policies and procedures of the establishment and ensure compliance to contribute to a successful
and productive attachment experience.

During my attachment at Wuripe and Sons Lodge, I were assigned various tasks and
responsibilities within the procurement department. Here are some examples of the work I did
during your attachment:

· Assisting with Purchase Orders: I actively participated in the preparation and issuance of
purchase orders. This involved gathering the necessary information, and ensuring that the
purchase orders were accurate and properly documented.

· Market Research: I conducted market research to identify potential suppliers for various
commodities required by the hotel and restaurant. This involved gathering information on
suppliers, comparing prices, evaluating product quality, and assessing their ability to meet
the establishment's needs.

· Supplier Evaluation: I assisted in evaluating supplier proposals, considering factors such

as price, quality, delivery time, and reputation. This helped the procurement team make
informed decisions when selecting suppliers and negotiating contracts.

· Negotiations: I had the opportunity to participate in supplier negotiations alongside the

procurement team. This involved discussing terms and conditions, pricing, and other
contractual details to secure favorable agreements.
 · Professional Development: In addition to your day-to-day responsibilities, I actively
engaged in learning and professional development opportunities. Enhancing my
knowledge and keeping up with industry best practices.

By actively participating in these tasks and responsibilities, I were able to gain practical
experience in procurement, develop a deeper understanding of the field, and contribute to the
overall procurement operations at Wuripe and Sons Lodge

During my attachment at Wuripe and Sons Lodge, several theories, methods, and laws have
impacted my work in the procurement department. Here are a few examples:

1. Theory of Supply and Demand: The theory of supply and demand influenced my work by
helping me understand the relationship between the availability of goods and services and their
prices. This theory guided my decision-making when evaluating supplier proposals, negotiating
prices, and managing inventory levels to meet the demands of the hotel and restaurant.

2. Cost-Benefit Analysis: Cost-benefit analysis played a role in my work when assessing

different procurement options. This method helped me weigh the potential costs and benefits of
various suppliers, products, and services to make informed decisions that aligned with the
establishment's financial goals.

3. Contract Law: Contract law was relevant when negotiating and managing contracts with
suppliers. Understanding the legal principles and requirements of contracts ensured that the
procurement department followed proper procedures, protected the interests of the hotel and
restaurant, and maintained compliance with applicable laws.

4. Ethical Considerations: Ethical considerations influenced my work in procurement, ensuring

that I followed ethical guidelines and principles when interacting with suppliers, evaluating
proposals, and making purchasing decisions. Upholding ethical standards and promoting fair and
transparent practices were essential in building trust and maintaining the reputation of the hotel
and restaurant.

These are just a few examples of the theories, methods, and laws that have impacted my work
during my attachment at Wuripe and Sons Lodge. Familiarizing myself with these concepts
allowed me to navigate the procurement landscape effectively and make informed decisions that
aligned with industry best practices and legal requirements.