GROUP ASSIGNMENT COVER SHEET

STUDENT DETAILS

Student name: Tran Tram Anh Student ID number: 22003231

Student name: Nguyen Ngoc Xuan Mai Student ID number: 22002832

Student name: Tran Ngoc Phuong Anh Student ID number: 22003461

Student name: Hong Ngoc Nhu Student ID number: 22003325

Student name: Pham Nguyen Thuy Vy Student ID number: 22002739

Student name: Dang Thuy Tien Student ID number: 22003877

UNIT AND TUTORIAL DETAILS

Unit name: Human Resources Management Unit number: MAN301

Tutorial/Lecture: Class day and time: Friday 3 p.m.
Lecturer or Tutor name: Mr. Phan Thanh Loc
ASSIGNMENT DETAILS

Title: Group project

Length: Due date: 03/12/2023 Date submitted: 03/12/2023

DECLARATION
I hold a copy of this assignment if the original is lost or damaged.
I hereby certify that no part of this assignment or product has been copied from any other student’s work
or from any other source except where due acknowledgement is made in the assignment.
I hereby certify that no part of this assignment or product has been submitted by me in another
(previous or current) assessment, except where appropriately referenced, and with prior permission
from the Lecturer / Tutor / Unit Coordinator for this unit.
No part of the assignment/product has been written/ produced for me by any other person except
where collaboration has been authorised by the Lecturer / Tutor /Unit Coordinator concerned.
I am aware that this work may be reproduced and submitted to plagiarism detection software programs
x for the purpose of detecting possible plagiarism (which may retain a copy on its database for future
x plagiarism checking).
x
Student’s
x signature: Anh
x
Student’s signature: Mai
Student’s signature: Anh
Student’s signature: Nhu
Student’s signature: Vy
Student’s signature: Tien
YAMAHA
VIETNAM
Fleur team
Tram Anh Xuan Mai
Phuong Anh Ngoc Nhu
Thuy Tien Thuy Vy
 CONTENTS

01
Introduction &
02
HRM Stategy &
03
Workflow analysis
04
JA, JD, JS and
Business Context Employee Issues & Org. structure Job Ads
THUY VY THUY VY PHUONG ANH THUY TIEN

05
HR Planning
06
On-boarding &
07
Performance
08
Learning &
Recruitment Selection Training evaluation Development
NGOC NHU XUAN MAI TRAM ANH TRAM ANH
 INTRODUCTION
YAMAHA MOTOR COMPANY
Subsidiary of the larger Yamaha Corporation
Founded in 1953 by Genichi Kawakami.
THUY VY - 22002739

Initially started by producing motorcycles and later expanded its

product range to include scooters, ATVs, and various other motorized
products.
(Overview - Company Information | YAMAHA MOTOR CO., LTD., 2023)

REVZONE YAMAHA MOTOR

Large displacement vehicle distribution system in the Vietnamese market
Officially operated in 2022.
Showroom: large displacement vehicles and sports cars, clothing and security products, accessories and authentic
components.
Service workshop: vehicle care (other brands accepted), aiming to become a Leading service workshop in Vietnam.

BUSINESS CONTEXT
Yamaha Vietnam will renovate their Revzone Yamaha Motor to have an area for
test drive or drive training.
HRM EMPLOYEE
STRATEGY ISSUES

Talent acquisition and recruitment

Employee development and training

HEALTH AND SAFETY LIMITED OPPORTUNITY
Employee engagement PROBLEMS FOR WOMEN

Compensation and benefits

Health and safety

LIMITED CAREER
PROMOTION
(Employees - Company Information | Yamaha Motor Co., Ltd., 2017)
THUY VY - 22002739
 ORGANIZATION STRUCTURE
CUSTOMER SERVICE AND EXPERIENCE MANAGER

CUSTOMER CUSTOMER SERVICE

OPERATION MANAGER MARKETING MANAGER
EXPERIENCE MANAGER MANAGER

SERVICE
OPERATION GUEST EVENT MARKETING ONLINE TECHNICAL SUPERVISOR RACING FOLLOW UP APPOINTMENT
DRIVE TEST / TRAINING CONSULTANT
MANAGER REALTION COORDINATOR CAMPAIGN BRANDING DIAGNOSTIC TECH COORDINATOR SERVICE COORDINATOR
COORDINATOR ADVISOR
COORDINATOR STRATEGIST SPECIALIST

TECHNICIAN

CUSTOMER TEST DRIVE DRIVE SAFETY ADMINISTRATIVE PROJECT ENGINE DATA

EXPERIENCE LEADER TRAINING OFFICE SUPPORT SUPPORT TRACK RECORD
OFFICE LEADER
SUPERVISOR SUPERVISOR

PHUONG ANH - 22003461

INSTRUCTOR COACH
MECHANIC
WORKFLOW ANALYSIS
Maintainance Test drive Drive training

Technician Drive Trainer

specialist instructor
REGISTRATION
CUSTOMER
Administrative
CONSULTATION support

OUTPUT

PHUONG ANH - 22003461

Motorbike Riding skills Traffic rules On-road Assessment Concluding
introduction training awareness training and feedback summary
APPENDIX 1
RAW INPUTS
CLIENT QUESTIONS CONCERNING YAMAHA CAR MODELS
DETAILS OF CONTACT FOR CUSTOMER REGISTRATION
DETAILS ON THE TYPES, FEATURES, COSTS, FINANCING, AND
PROMOTIONS OF YAMAHA MOTORS
EQUIPMENT
AUTOMOBILES FOR TEST DRIVES AND CLIENT EXPERIENCES
SPACES SET ASIDE FOR CUSTOMER SERVICE, VEHICLE
EXPERIENCE, DRIVING EDUCATION, AND CONSULTING
MERCHANDISE AND RIDING GEAR ARE AVAILABLE FOR TRIAL.
HUMAN RESOURCES
WELL-VERSED IN CUSTOMER SERVICE
KNOWLEDGEABLE EMPLOYEES FOR AUTO EXPERIENCES
SALESPEOPLE KNOWLEDGEABLE ABOUT THE GOODS
KNOWLEDGEABLE INSTRUCTORS OF DRIVING TACTICS
EMPLOYEES IN CUSTOMER SERVICE WITH MERCHANDISE EXPERTISE
CONSULTANTS
RESERVATIONS AGENTS
WORKFLOW
UNITS
ANALYSIS
ACTIVITY
ADVISING AND ADDRESSING QUESTIONS
HELPING WITH THE APPLICATION PROCESS
DIRECTING AND GUARANTEEING SECURITY.
AIDING IN THE ACQUISITION
GIVING DIRECTIONS FOR TRAVELING
HELPING CUSTOMERS TRY ON ITEMS
OUTPUT
SPECIFICATIONS ABOUT YAMAHA VEHICLES: TYPES, ATTRIBUTES, COSTS,
FUNDING OPTIONS, AND SALES.
SURVEYS OF CUSTOMER SATISFACTION, SALES DATA, AND OPINIONS ON
THE AUTOMOTIVE EXPERIENCE, DRIVING TRAINING, AND CUSTOMER
SUPPORT SERVICES ARE USED FOR EVALUATION.
PHUONG ANH - 22003461

WE'RE
HIRING
Instructors Administrative Supports
Exclusive Discounts Improved Communication
Career Growth Professional Advancement
Dynamic Work Environment Skill Development
Dang Thuy Tien - 22003877
APPLY NOW!
hello@ryamaharevzonesite.com
Racing Coordinator
Professional Growth
Passionate Community
Engagement
Networking Opportunities
 Job Analysis
Responsibilities: Teach safe motorbike operations, conduct tests, and ensure
classroom safety.
Qualifications: Certified in the automotive industry, Bachelor of Driving...
Characteristics: Empathetic, communicative, passionate about motorcycling, and
skilled problem solver.
INSTRUCTORS
Job Description
Instruct on vehicle parts, and functions.
Build confidence in driving skills.
Manage emergencies
Determine readiness for driver's test.
Report accidents and ensure safety.

Job Specification
Qualifications: Skills:
Automotive industry certifications Ability in driving posture and vehicle space perception.
Multilingual skills. Modeling skills and designing exercises according to
Bachelor of Driving terrain.
Proven experience
Certifications:
Experiences: University diploma in specialized physical education.
Experience as a driving instructor or in a Certified Professional in Training - Motorcycle Instruction.
similar role for more than 1 year.
Dang Thuy Tien - 22003877
 Job Analysis

ADMINISTRATIVE SUPPORT Responsibilities: Oversee office tasks and ensure a smooth testing process.
Qualifications: University graduate with administrative or HR/law degree and prior
admin experience.
Characteristics: Patience, problem-solving skills, and effective communication.

Job Description
Responsibilities:
Conduct test rides, instruct riders on motorcycle features.
Complete necessary documentation related to test rides.
Provide excellent customer service and address concerns during and after test rides.

Job Specification
Qualifications: Skills:
University graduate or bachelor's degree in Planning and organizing work according to plan.
administrative/human resources Excellent customer service skills.
management/law. Meticulous attention to detail.

Experiences: Certifications:
Previous experience as an administrative Certification in first aid and CPR.
assistant or in a similar role. Additional certification in administration is a plus.
Dang Thuy Tien - 22003877

RACING
COORDINATOR
Responsibilities: Manage racing events, coordinate with JOB SPECIFICATION
JOB ANALYSIS

instructors and provide technical support.

1 Qualifications:
Qualifications: Bachelor's degree in Event or Sports Bachelor's degree
Management Event Management or
Characteristics: Perfectionist, meticulous, careful, agile a related field.
and management skills.
3 Certifications:
in Certification in motorcycle
safety or racing
coordination.

2 Experiences: 4 Skills:
Plan and coordinate racing events, manage logistics Event planning and Leadership and
JOB DESCRIPTION

and scheduling. coordination. coordination of event

Oversee circuit setup, enforce safety guidelines Previous experience staff.
Collaborate with the technical team, assist with coordinating Flexibility to adapt to
troubleshooting. motorcycle racing changing circumstances.
Coordinate with instructors, integrate racing elements events for more Planning and coordinating
into test rides than 2 years. motorcycle racing
 Hong Ngoc Nhu - 22003325
PLANNING RECRUITMENT
SELECTION

Target: 16 positions will be recruited for this model

GOAL SETTING Minimize employee issues during work and recruiment

Complete providing professional skills training for new employees for

2 months

Recruitment period: 1 month

(Jan 2024 - Feb 2024)
Media promotion for recruitment includes:

STRATEGIC + Recruitment channels

+ Social media platforms
PLANNING + Yamaha's official website
+ Leaflets
+ Posters at the operation site
Total positions expected to be recruited: 16
 Hong Ngoc Nhu - 22003325

NUMBER OF RECRUITMENT
Departments: Training & Drive Test

Training coordinator
Racing coordinator
01 Engine track supervisor
Data record supervisor

Coach
Administration support
Drive Instructor
Project developer 02
Mechanic
Safety office
 ON-BOARDING
&TRAINING Presentation Hands-on E-Learning &
method Technology-
Based

1 Initial setup 5 Teaching Techniques

9 Feedback & Assessment

2 Facility Orientation
6 Equipment Training
10 Role Guidelines

3 Training Overview
7 Curriculum Alignment
11 Ongoing Learning

4 Safety Protocols
8 Practice Sessions 12 Evaluation & Certification

Xuan Mai - 22002832

 COACH ON-BOARDING & TRAINING COURSES
Appendix 2

No. Training Course Time Outline

1 Initial setup 1 - 2 hours Introduction to company (values, objectives, etc.).

2 Facility Orientation 2 hours to half a day Exploring training areas and resources.

3 Training Overview 3 hours Explanation of the training curriculum and objectives.

4 Safety Protocols A few hours to a full day Hands-on training on safety measures.

5 Teaching Techniques Half-day to multiple days Learning effective teaching methodologies.

6 Equipment Training Several hours Familiarization with training tools and bikes.

7 Curriculum Alignment Few hours to half a day Aligning training with Yamaha's standards.

8 Practice Sessions Varied durations over the training period Hands-on practice in conducting sessions.

9 Feedback & Assessment Ongoing with periodic review sessions Structured feedback for trainers' performance.

10 Role Guidelines 1 - 2 hours Understanding responsibilities as trainers.

11 Ongoing Learning Continuous, with periodic workshops Encouraging continuous education and growth.

12 Evaluation & Certification Few hours to a day for practical assessments Assessing proficiency and certification.

Xuan Mai - 22002832

 Position: Coach, Technician

MULTI- SOURCE OF INFORMATION SELF-ASSESSMENT LEADER CUSTOMER

Multi-source assessments offer an effective and credible way to obtain feedback.

Providing employees an opportunity to provide input into performance management is a best practice
While managers should gather and consider information from other sources, they must serve as gate-keepers, judging
its credibility and quality, and balancing it against other available information.
(Pulakos, 2009)

MIX-APPROACH

Effective performance management needs to set expectations that drive important organizational goals and measure
performance on factors that are directly linked to organizational success.
(Pulakos, 2009)
ATTRIBUTE RESULT
APPROACH APPROACH

Provide a job-relevant basis for Specific goals and expectations align

evaluating employees, increasing fairness with the company

Tram Anh - 22003231


CRITERIA Self- Assessment
Technical knowledge
Effective Communication
Customer satisfaction
Problem-solving skills
Adaptability
Safety practice
Criteria
Test Pass
Customers up course
YAMAHA - EVALUTION FORM
POSITION: Coach - REVIEW PERIOD: JANUARY- JUNE
Tram Anh - 22003231
RATING FORM
(1= Always below standard, 2= Below standard, 3= Meet expectation, 4= Sometimes exceed expectation, 5= Exceed expectation)
Manger Feedback Criteria Customer feedback
4 4 Driving skills improve 4
Additional training or
5 5 Meet needs and expectations 4
on safety procedures
to enhance knowledge
4 4 and safety standards. Support and guidance provided 4
Practice problem-
solving techniques in
3 3 simulated scenarios or Race and facilitites 3
through real-world
5 5
projects to refine skills Satisfaction 4
and gain experience.
4 3 Safety practice 3
Result Approach
Goal Actual Result
Customer test pass up to 90% 80%
In crease to 80 % 75%
 YAMAHA - EVALUTION FORM
POSITION: TECHNICIAN - REVIEW PERIOD: JANUARY- JUNE
Tram Anh - 22003231

RATING FORM
(1= Always below standard, 2= Below standard, 3= Meet expectation, 4= Sometimes exceed expectation, 5= Exceed expectation)

CRITERIA Self- Assessment Manger Feedback Criteria Customer feedback

Technical knowledge 4 4 Service time 3

Maintenance and Repair Skills 5 4 Continue learning Quality of Service 5

to improve
Diagnostic Abilities 4 3 technical skills. Technical Expertise 4
Develop strong
Safety and Compliance 4 4 diagnostic skills to Customer Service 5
decrease service
Customer Service & Communication 5 5 time. Waiting area 4

Overall Good

Result Approach

Criteria Goal Actual Result

Repair effective Increase efficiency up to 85% 90%

Repeat visits Increase customer repeat visit 80% 70%

 LEARNING & DEVELOPMENT
DEVELOPMENT
Coach Technician
LEARNING To Drive/Test driving coordinator To Technician Specialist
Self-assessment Self-assessment
Continue learning new models released
Professional driving ability Technical skills
Coach Implementing a drive training Diagnostic skills
Attend Training/Workshops course Using computerized diagnostic
Seek Expert Advice Mentoring skills equipment.
Take a Test Ride Problem-solving skills Problem-Solving
Practice Leadership Communication Skills
Interpersonal skills Interpersonal skills
Technician Administrative Abilities
Attend manufacturer training Course planning Reality check
programs Reality check Continue learning technical skills
Hands-on Experience Leadership Using computerized diagnostic
Interpersonal skills equipment.
Administrative Problem-Solving
Course planning Interpersonal skills

Tram Anh - 22003231

 Coach Technician Project developer to Race Coordinator
Goal setting Goal setting: Self-assessment
S: Improve communication, S: Enhance communication and interpersonal calendar management, assistance with guests,
interpersonal skills, leadership, skills, problem-solving abilities to effectively contest planning, and expense reports.
and administrative abilities. analyze and resolve technical issues in a
Reality check:
M: Receive positive feedback systematic, learn to use computerized diagnostic
Contest planning, interpersonal skills, budget
from the leaders. M: hands-on practice and mentoring by a
management, leadership skills
specialist.
A: Enroll in courses or workshops Goal setting
A: Specialized training programs or workshops
and seek guidance from S: Develop and execute a racing-themed
focused on computerized diagnostic equipment
experienced administrators. contest
and practice hands-on with the equipment.
R: Enhancing these skills is crucial M: Successfully manage a racing event.
R: Strong problem-solving skills, and updated
for progressing into a coaching A: Attend workshops and training in
diagnostics skills are essential for becoming a
leadership or coordinator role. specialist who can tackle challenging technical interpersonal, budget management, and
T: Complete within the next 12 issues effectively. leadership skills, and collaborate with the
months. T: Complete within the next 12 months. marketing team to create compelling contest
rules and prizes.
NOTE: SMART GOALS R: Improve team productivity, coordination,
and overall event success.
T: within 12 months
Month 1-2 3-4 5-6 7-8 9-10 11-12
Action planning
Starting in 2024
Coach Leadership Administrative abilities Course planning and practice
Interpersonal Contest planning: mentoring within 12 months
skills Interpersonal skills: 3 months
Problem-Solving Using computerized diagnostic equipment
Leadership skills: 3 months
Technician
Budget management skills: 3 months
Continue learning technical knowledge

Tram Anh - 22003231

 REFERENCES
1. Overview - Company information | YAMAHA MOTOR CO., LTD. (2023). YAMAHA MOTOR CO., LTD.
https://global.yamaha-motor.com/about/overview/
2. Employees - Company information | Yamaha Motor Co., Ltd. (2017). YAMAHA MOTOR CO., LTD.
https://global.yamaha-motor.com/about/csr/stakeholder/employees/?
fbclid=IwAR3k8CKhyYG80ugvcsBqoobTPtwOrU1Q9ahkaPzxA5X9iXgZoQZjNIhhLOg
3. Pulakos, E. D. (2009). Performance management: A new approach for driving business results. John
Wiley & Sons.