Student:

Worksheet: What Is Quality Management System? - Definition & Examples

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1. Charlie is responsible for quality management at his organization. Which of the following should he consider
as a key element to a quality management system?

Quality is a theme throughout the organization. Standards of quality are defined.

Includes a built-in feedback loop. All are correct.

2. What is the name of the popular feedback mechanism developed by W. Edwards Deming?

Plan-Do-Check-Act Prepare-Determine-Check-Act

Plan-Do-Check-Assess Plan-Dictate-Comply-Assess

3. Marissa has been tasked to find a quality management system that is prescriptive in order to help her
company improve the quality of their processes. Which quality management framework would she most likely
use?

Total Quality Processes TQM

Six Sigma ISO 9001

4. Which of the following statements regarding quality management systems is accurate?

None of the statements are accurate. Quality management systems such as Six Sigma, TQM,
and ISO 9001 must be rigidly applied to be effective.

Quality management systems are generally a post- Quality management systems can be 'home grown' or
production process of testing compliance with quality can be adaptations of popular models or frameworks.
specifications.

5. How is a quality management system best described?

The totality of organizational processes focused on Superiority in kind.

producing a given output that meets defined
specifications.

The mechanisms used by management to influence The procedures for calibrating machines to ensure
organizational culture. consistency in manufacturing processes.