BUSINESS COMMUNICATION - MGT 5105

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Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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What Is Communication

Communication is the process of passing information and understanding the same from one
person to another through a common system of symbols. Thus, communication means to
understand information, facts or opinions of someone.

Business Communication

The process of transferring information from one person to another within and outside the
business environment call as “Business Communication”.

Business or Organizational communication includes formal and informal communication, among

their employees and stakeholders both internally and externally.

Every type of organization whether small or big, public or private, communication plays a vital
role. It is said that “good communication is good business.”

Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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Effective Professional Communication

Good communication is a core function in business world.

Now a days communication channels are rapidly increasing
and need for connectivity between a leader and their
employees is in high demand. Effective workplace
communication is based on interpersonal, professional
relationships that are developed through a keen awareness
of courtesy, attentive listening, active participation and
situation appropriate body language.

Proper communication reduces the conflicts by developing

understanding. Without the right processes and tools in
place, the flow of information is interrupted and people are
misunderstanding and failure to get proper necessary information. This can lead to serious
consequences for the company, from unsatisfied employees and customers to lost profits.

Communication Evolving with COVID -19

It is no secret that COVID-19 brought forth a range of new challenges. Workforces globally are
facing a massive challenge to their business operations with the COVID-19 pandemic.

The pandemic has already dramatically changed the workplace landscape. Lockdowns and self-
isolation have affected how peoples are connected and working together. Employees may be
feeling isolated from their teams and disconnected from important company decisions.

During this challenging time, the safety of employees is of utmost importance. The coronavirus
pandemic has been devastating for the health and livelihoods of millions. Hence Some of
companies have encountered resistance from workers to come to work, due to fear of infection.

In some capacity, companies considered to not require to be in the office physical and remote
working system. Also companies are finding a variety of ways to communicate and flexible work
arrangements.

Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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Strategic Implementation with COVID-19

OUT THE OFFICE CUBICLES

A lot of internal communication still happens face-to-face. This because without traditional face-
to-face encounters can have an impact on corporate internal communication. In terms of facing
these communication challenges electronic communications are developing creative ways within
the appropriate regulations and guidelines.

Since the beginning of COVID-19, many organizations adapted the way they communicated in
order to maintain social connections with one another. This includes shifting from in-person
conversations to online modes of communication such as video conferencing, phone calls, texts,
or email.

CHANGE THE WAY TO R EACH

In order to develop an effective communication plan with key stakeholders first we must
evaluate the needs of our audience and determine the way how to serve. According to fulfill the
requirement of our stakeholders, it is important to train our employee within the relevant
communication knowledge and guidelines align to the company policies.

The development of communication strategies with new company business apps and new media
communication technologies and their availability creates great advantages for organization
external communication.

Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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TEAM - FOCUSED WORK COLLABORATIVE

The trend of remote work was skyrocketed with the sudden outbreak of a global pandemic
since the first quarter of 2020. Traditionalists may have thought that allowing employees to
work from home leads to wasted time because of distractions. Employers were prepared for
their workforce to work from home and thanks to technology and innovation it’s working
out well for many employers. Governments limited large gatherings of people, restricted
interpersonal business operations and encouraged people to work from home as much as
possible. In this scenario new communication technology had become an increasingly
important part of the workforce and introduce automation and faster processes.

This digital transformation offers businesses tremendous opportunities to innovate and find the
way to the front of industry. Virtual collaboration networking software such as Zoom , Cloud
networking, GoToMeeting, Alerts & Notifications etc.. will enable remote employees to
collaborate with in office employees and it will becomes employees engaged in productive way.
An effective digital communication workplace solution will help our business thrive during the
current situation and well into the future.

Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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CHANCE TO REBUILD

The COVID-19 outbreak caused negative and enduring impacts on the economy and society,
which reshaped individual’s lifestyles and behaviors. Fear and uncertainty are still present.
organizations must have a plan in place to keep people safe as they reopen. Keeping employees
motivated and driven towards success should remain a top priority for any leader.

Recognizing and addressing the core human emotions of grief, loss and anxiety in the workplace
is a chance to rebuild organizational health, productivity and talent retention. Incorporating
flexible work hours, making support time-bound and utilizing asynchronous communication tools

Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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such as Email / Microsoft Teams / Google Doc / Video messaging ect .. throughout workday is
enhancing opportunities to connect the work properly.

RAMP UP OPERATIONS

In these turbulent times organizations must look to ramp up operations to meet evolving demands.
New processes and implemented risk controls must be frequently monitored to ensure operating
effectiveness.

Contract tracing tools also play an important role in preparing to return to the workplace
determine problems. Such tools could help businesses quickly identify which require immediate
action and assess to what degree adopt the organization culture may impact the business
continuity.

PREVENTATIVE MEASURES

Businesses and governmental organizations around the world are rapidly developing
communication management plans to respond to the coronavirus. Safety and health at work place
can save human also the business.

Graded Assignment II - Answer – MGT 5105 – (Business Communication)

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Organizations should seek advice from scientific and medical officials with experience in
epidemiology to preventative measures and safety measures during this season. It’s vital that
people understand the importance of adhering to safety practices when using common
communications tools and equipment in the office premises and hygiene practices.

References
https://www.goodfirms.co/blog/free-open-source-team-communication-software

https://uk.indeed.com/hire/c/info/tips-for-business-communication-during-the-covid-19-crisis

ARTICLE - COVID-19: Communication Strategies for Your Organization

https://restoreyoureconomy.org

www.forbes.com

Graded Assignment II - Answer – MGT 5105 – (Business Communication)