If you are at KLIA and not sure

where to go, don’t worry, I will

guide you!

Advance Check-In No Baggage Check-In**

Check in your baggage as early No baggage? Just proceed
as 8 hours before the scheduled to the boarding gate.
departure.

Web Check-In* Self Check-In**

1) Log on to the airline’s website. Common Use Self-Service (CUSS)
Kiosks are available foryour
2) Provide confirmation number. check-in for most major airlines.
3) Print your boarding pass.

Check-In 3
Mobile Check-In** Normal Airport Check-In
Baggage 4 Check in using mobile check-in Check-in counters for most
via website or app. If you have airlines open 3 hours before
Transit & Transfer 5 baggage, you may skip the your scheduled d  eparture, and
counterqueue and drop it at the close an hour before your flight
Transport 6-7 baggage drop-off counter. takes off.

Facilities & Services 8-13

Shop, Dine & Relax 14-17
Flight Information
Directory 18-28 Check-in counters open 3 hours before your scheduled departure and
close an hour before your flight takes off.

* Do check with your airline to confirm that this service is available.

** You must be on a domestic flight (within Malaysia) or between 
Just flip on through Kuala Lumpur and Singapore.

2 3
 International Passengers
International Connecting Flights
Proceed directly to departure hall with your boarding pass.

Domestic Connecting Flights

Prohibited Baggage Items
Prohibited items vary from country to country.
Please check with airline ground staff if you are uncertain
about any items before checking in your baggage.
Proceed through Customs and Immigration before departure
with your boarding pass.
Connecting Flights WITHOUT Boarding Pass
Proceed to your airline check-in counter before departure.
Hotel accomodation provided for long layovers:
Go through Customs, Immigration and Quarantine before
meeting with hotel personnel.

Allowed Hand-Carry Items Hassle-free Transfer in KLIA

• Liquids, aerosols and gels must be in containers with a
maximum capacity of 100ml each.
• Packed in a transparent resealable plastic bag.
• Contents must not exceed 1 litre. (Only one bag per person)
24/7 shuttle transfer services for passengers with KLIA-klia2
interconnecting flights.
Proceed to waiting area at Door 4, Level 1.

Exemptions: Local/Domestic Passengers

Medication, baby food, special dietary items. Please make
sure you have a supporting letter from your doctors as proof.
Domestic Connecting Flights
Proceed directly to your departure hall.

International Connecting Flights

Proceed directly through Customs before departure with
Storage Facilities
your boarding pass.
Baggage Solutions (24 hours)
Level 3, Arrival Hall Satellite Building
+603 8776 5035 +603 8776 1849 Connecting Flights WITHOUT Boarding Pass
Proceed directly to your airline check-in counter before departure.

Baggage Wrapping
Superstrap+
Main Terminal Building, Departure Level 5
+6016 311 3040

4 5
 TRANSPORT
Express Rail Link (ERL)
KLIA to klia2 KLIA to KL Sentral
You can take either KLIA You can take KLIA Transit which
Transit or KLIA Ekspres stops at all stations or KLIA
(3 minutes) Ekspres which goes directly to
RM2 (Per person) KL Sentral (28 minutes)
RM55 (Adult) & RM25 (Child)
Main Terminal Building, Level 1
+603 2267 8088

Airport Limo
International Arrival Hall Main Terminal Building
Domestic Baggage Reclaim, Arrival Level
Reservations 1-300-88-8989 +603 8787 3587
www.airportlimo.my

Airport Coach
+603 8787 3894/+603 8787 8449/+6016 2283 894

Car Rental
Wide ranges of modern and excellent fleet from various car rental
booths are available for you to choose from at KLIA.
Main Terminal Building, Level 1
FastTrack@KLIA offers you a seamless escort service from the moment
you arrive at the airport. Please make an advance booking to ensure your
PARKING AND RATES hassle-free journey.

Parking at KLIA Concierge

Short term covered car parks are located at Block A, B, C and D You will be greeted by our Guest Service Agent who will expedite your
at KLIA Terminal Building. clearance process from end-to-end, this includes check-in, immigration
and customs check.
Duration Rates
1st – 3rd hour or part thereof RM4.00/hour
4th – 5th hour or part thereof RM3.00/hour Buggy
6th – 9th hour or part thereof RM2.50/hour The Guest Service Agent will accompany you on the buggy all the way to
10th – 18th hour or part thereof RM2.00/hour the Lounge. For guests who purchase the Premium Package, the buggy
19th hour or part thereof n/a will take you all the way to the boarding gate.
20th - 24th hour or part thereof RM46.00
Preferred Parking Premier Access
Parking bays are located nearer to Terminal Building for Guests with this Premier Access passes will enjoy dedicated lanes for
greater convenience. security and Customs and Immigration check, bypassing the queues.
Block B & C, Level 2, Short Term Car Park KLIA

Duration Rates Lounge

1st – 3rd hour or part thereof RM5.00/hour If you have free time, unwind and enjoy light refreshments plus free WiFi
4th hour onwards or part thereof RM6.00/hour at the exclusive lounge. Our Guest Service Agents will be available to
assist you.
Valet Parking at KLIA Refreshments: Everyday, 7:00am - 11:00pm.
The Valet Parking area is fully guarded by 24-hour security with
surveillance cameras. Make Your Reservations Now
Duration Rates +603 8776 4606
First hour or part thereof RM6.00/hour
www.myairportfasttrack.com
Subsequent hour or part thereof RM7.00/hour
reservations@myairportfasttrack.com
Level 5, next to International Departure, Gate A & B

6 7
 Sama-Sama Express Hotel
Modern, quiet and comfortable, this airside transit hotel offers
exceptional hospitality at a convenient location.
Satellite Building, Passenger Level, Level 1, KLIA
+603 8787 4848
reservations.sseklia@samasamahotels.com

Viewing Gallery
Watch planes taking off and landing, the Aerotrain travelling between
terminals, and a stunning view of the Satellite Building.
End of Main Terminal Building
5 Hours or More Before Flight?
Get top brands at off-season prices at Mitsui Outlet Park Anjung Malaysia
KLIA Sepang, which is just 6km from KLIA and klia2! Experience Malaysian culture and tradition at Anjung Malaysia.
End of Main Terminal Building
Enjoy great food choices at the food outlets at KLIA.
Free shuttle service is available @ Level 1, Gate 2 KLIA Jungle Board Walk
Calling all nature-lover to bask in the sun and enjoy the greeneries!
Satellite Building

REST & RELAX

A little winding down and pampering for the weary ones.
Wellness Spa (24 hours) AMENITIES
Satellite Building (Near Gates C21 - C27) Shower Facility
+603 8776 1225 Enjoy a refreshing shower and be all set for your next journey ahead.
Sama-Sama Express KLIA, Satellite Building (Next to Gate C5)
Rest, Relax, Reflex +603 8787 4848
Rest and relax before catching your next flight. From 30 minutes to an reservations.sseklia@samasamahotels.com
hour, let our expert massage therapists rejuvenate your body and mind.
Satellite Building, Passenger Level, Level 1
Prayer Rooms
A comfortable devotional area for our Muslim visitors.
Rest N Go Main Terminal Building
Main Terminal Building, Level 5 Contact Pier International
Main Terminal Building, Level 3 Satellite Building
Main Terminal Building, Level 2
Domestic Contact Pier, Gate B Gym
International Contact Pier, Gate H Work out at the gym and freshen up with a good shower.
Satellite – South Wing & North Wing Sama-Sama Express Hotel, Satellite Building, Level 1

Children’s Play Area

Themed Lounges Kids get their very own space filled with colourful slides, karts, games
Catch LIVE sports events, movies or news. and more fun activities.
Sports Lounge @ North Zone Main Terminal Building, Level 5, Anjung Malaysia (In front of KFC)
Movie Lounge @ East Zone
News Lounge @ South Zone
Level 2, Mezzanine Level (Across Gloria Jean’s Coffees)

Plaza Premium Lounge (24 hours)

Relax and refresh at the Plaza Premium Lounge. Open to all passenger.
Satellite Building, Mezzanine Level 2, KLIA
+603 8787 2323
malaysia@plazanetwork.com

8 9
 Smoking Lounge LOST & FOUND
Smoking is strongly discouraged at Malaysia Airports and is strictly
prohibited in any of its offices, buildings, workshops or worksites, Within KLIA
except at the specifically designated smoking areas. Lost something at the airport?
Smoking room @ Contact Pier, Domestic Level Head to KLIA Lost & Found Centre for assistance.
Smoking room @ Satellite Building, Mezzanine Level, Level 2 Level 2, Main Terminal (Behind Food Garden, next to elevator)
+603 8776 4312 (24 hours)
GST Tax Refund lost&found@malaysiaairports.com.my
Global Blue GST Refund
Contact Pier, International Level, KLIA To check on items that have been submitted to our office, log on to the
Lost & Found page at www.klia.com.my
Medical Services and Pharmacy
Menara Medical Clinic, Main Terminal Building, Arrival Level, Level 3 On Board
Menara Medical Sick Bay, Satellite Building, Passenger Level, Level 1 Left something in the aircraft?
Contact your respective airline to assist you further.
Post Office Malaysia Airlines
POS Malaysia Berhad +603 8776 3733/42
Main Terminal Building, Level 5, KLIA mhlbag@mas.com.my

Charging Station Malindo Air

+603 7841 5388
Contact Pier, Domestic Departure, Gate A & B
customer_care@malindoair.com
Contact Pier, International Departure, Gate G & H
Satellite Building
Pos Aviation Ground Handling
(Formerly known as KL Airport Services)
Baby Care Room +603 8776 2031
Perfectly equipped to help you take care of your precious little tots.
+603 8776 2030 (24 hours)
Each room is equipped with a baby bed, a chair and a wash-basin.
Main Terminal Building, Domestic
Domestic & International Contact Pier GETTING CONNECTED
Satellite Building
Airport WiFi
KLIA has free WiFi available at most seating and public areas
KLIA Information Counter
in the passenger terminal so you can always stay connected.
Level 5, Main Terminal Building
Contact Pier To get connected:
Satellite Building Turn on WiFi and connect to Airport WiFi

Special Assistance
KLIA is friendly to our disabled guests and those needing special
assistance.
All of our terminals offer ramps and elevators, restrooms, telephones
and many other facilities and services that are easily accessible.
Please inform your airline of any particular needs and check its policy
if you wish to remain on your own wheelchair to the aircraft door rather
than transferring to an airline wheelchair at check-in. Also, be sure to
request for complimentary ground assistance and the airline’s personnel
will assist and take care of your needs.
For more information or support, please head to the information counter.
TM WiFi Kiosk
Contact Pier, Domestic Departure, Gate A & B
Contact Pier, International Departure, Gate G & H
Satellite Building
Get a local SIM card before or after you clear Immigration
Celcom, Digi, Hotlink and Friendi Mobile (Open from 6:00am – 12:00am)
Level 3, Arrival Hall
Business Centre/Airport Lounge Services
WiFi and comfortable work area available 24 hours
Plaza Premium Lounge Satellite Building
(Near Gates C11 - C17)
Level 2, Satellite Building, Mezzanine Level
+603 8787 2323
+603 8776 1940

10 11
 ATM
Maybank
Arrival, Level 3, KLIA
Departure, Level 5, KLIA
Contact Pier, Domestic Level, KLIA
Satellite Building, Level 1, KLIA
CIMB Bank
Contact Pier, International Level, KLIA
Main Terminal Building, Arrival, Level 3, KLIA
Main Terminal Building, Departure Level, Level 5, KLIA
Satellite Building, Passenger Level, Level 1, KLIA
Public Bank
Main Terminal Building, Departure Level, Level 5, KLIA
Affin Bank/Islamic
Main Terminal Building, Departure Level, Level 5, KLIA
HSBC
Main Terminal Building, Departure Level, Level 5, KLIA
AmBank
Main Terminal Building, Arrival Level, Level 3, KLIA
Main Terminal Building, Departure Level, Level 5, KLIA
Bank Islam
Contact Pier, International Level, KLIA
Main Terminal Building, Departure Level, Level 5, KLIA
12
CURRENCY EXCHANGE
Bank Islam Money Changer
Contact Pier, International Level, KLIA
Bank Muamalat Money Changer
Main Terminal Building Level, Level 5, KLIA
CIMB Currency Exchange
Main Terminal Building, Level 5, KLIA
Satellite Building, Passenger Level, Level 1, KLIA
CIMB Money Changer
Main Terminal Building, Arrival Level, Level 3, KLIA
Maybank Money Exchange
Main Terminal Building, Arrival level, Level 3, KLIA
Main Terminal Building, Departure Level, Level 5, KLIA
RHB Bureaux De Change
Main Terminal Building, Arrival Level, Level 3, KLIA
Main Terminal Building, Departure Level, Level 5, KLIA
Travelex Worldwide Money
Contact Pier, Domestic Level, KLIA
Main Terminal Building, Arrival Level, Level 3, KLIA
FULL BANKING
CIMB BANK
Main Terminal Building, Departure Level, Level 5, KLIA
e-BANKING
CIMB e-Banking
Main Terminal Building, Departure Level, Level 5, KLIA
13
 SHOP.
DINE.
RELAX.
Take a walk in the terminal and explore
the outlets for simple bites, fine-dining,
shopping and relaxing.

14 15
 MUST-TRY
LOCAL FOOD
MUST-TAKE-HOME
Roti Telur
Dip the soft and fluffy roti telur SOUVENIRS
in thick dhal gravy or curry for a
delectable breakfast. For lunch and
dinner, there is a vast line up of
dishes to choose from the menu.
Pewter
Beautiful local pewter goods
made with passion and care using
techniques that has been passed
Nasi Lemak down for generations. Not only a
Sambal Udang great gift, but a beautiful addition
Dig into the richness of coconut to your home decor.
milk infused rice with prawn
‘sambal’ cooked with a tinge
of spiciness. One of the best
interpretations of Malaysia’s
much-loved breakfast dish.
Batik
A combination of geometric and
floral patterns makes it a unique
fashion statement to be paired with
Nasi Dagang your modern wear fabrics.
This popular Kelantanese cuisine
is all about the fragrant sticky
rice, enjoyed with the flavourful
‘tongkol’ curry – a meaty tuna
curry originating from the
East Coast of Malaysia.
Hand-Woven Crafts
Plaited and plied, these traditionally
woven baskets, hats and bags are
ABC carefully shaped by hand. Bring a
A bowl of shaved ice goodness piece of Malaysia home with these
filled with crunchy nuts, soft hand-woven beauties.
lychees, cendol and cream corn.
Truly a blissful refreshment to
beat the heat of the tropical
Malaysian weather.
Malaysia Airports
Curry Mee Limited Edition
Egg and noodles in thick creamy Chocolate
coconut broth, spiked with hints Homegrown artisan brands
of turmeric and lemongrass, Royal Selangor and Fidani
garnished with tofu, prawns, egg bring to you this limited edition
and vegetables all come together “Proudly Malaysian” chocolates
in a bowlful of yumminess. that depict Malaysian culture.

16 17
 DEPARTURE LEVEL DEPARTURE/
(MAIN TERMINAL BUILDING) MEZZANINE LEVEL
Level 5 Level 4

To
A
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lin
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D ep
D
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L5
37

L5
29
36

L4
0
L5

L5 0

1
35

41
L5 1

L5
28
38

POLICE
3

42
L5
L5

L5

27
3

L5
39

32
46

L5

L5
L5

34

ATM
L5

S
ta
33
rs in

g
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L5

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26

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at

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14
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L5
L5
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25
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21
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L5

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01

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20
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23

L5

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22

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02

F
04

L5
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13
L5

Co Ch
03

L5
G1 ATM

12
L5

G2
05

rs in

19
H

16
te ck-
G&

L5

L5
un he

18

Baggage Services
L5 10
G3
Co C

L5

11
17

L5
L5

FOOD & BEVERAGE Super Strap L5 02/08

K
rs n
J&
te -i
un eck

L5
09
Co Ch

Grab & Go Others

L5
07

M
rs in

G4 Dunkin’ Donuts L5 46
L&
te k-
L5

KLIA Premier Access L5 27

un ec
06

Co Ch

G5 Royal Malaysian Customs L5 10

G6 Cafés VIP Lounge L5 28
L5
47

Café Barbera L5 23
L5

G7
08

09

Kopi Time L5 32 SHOPPING

L5

OldTown White Coffee L5 14

The Coffee Club L5 40 Beauty, Health & Wellness

Legend G8 Gloria Jean's Coffees L5 47 Pusrawi Health Pro Shoppe L5 34

Eraman Perfumes & Cosmetics L5 22
Fast Food The Body Shop L5 33
KFC L5 29
McDonald's L5 12 Gifts & Souvenirs
Aerotrain Money Changer Stairs
Books & Magazines L5 24
Restaurants Experience Malaysia L5 11
Auto Teller Machine Movie Lounge Taxi Khazanah Exotic L5 16
Nööödles L5 42
Secret Recipe L5 09 Royal Selangor L5 17
Autopay Machine News Lounge Express Bus PappaRich L5 13
Fashion Accessories & Apparel
Customer Service Police Station Transfer Desk SERVICES Bonia L5 18
Sunglass Hut L5 21
Elevator Prayer Room Walkalator Banking Kashkha L5 31
CIMB Bank L5 26 Sembonia L5 39
CIMB e-Banking L5 15
Entrance/Exit Gates Rest N Go Landscape Area Chocolates & Confectionery
BDC Chocolates @ Departure L5 19
Escalator Sama-Sama Express Shopping Maybank L5 44 Famous Amos Cookies L5 35
Bank Muamalat L5 45
First Aid Centre Smoking Lounge Food & Beverage RHB L5 43 Children’s Apparel & Toys
Kiddies L5 36
Information Counter Sports Lounge Services Courier Services
Post Office L5 30 Convenience Stores
7-Eleven L5 09
Ticketing Services
AirAsia Sales Counter L5 01 Travel Retail Essentials
MAS Ticket Counter L5 03/04 DFZ Travel Electrical Gadgets L5 25

18 19
 ARRIVAL HALL ARRIVAL LEVEL
Level 3 & 4
Level 1 & 2

20 21
 CONTACT PIER CONTACT PIER
INTERNATIONAL LEVEL (CPI) DOMESTIC LEVEL (CPD)

Books, Souvenirs & Gifts

Convenience Store CPD 15
TWG Tea CPD 12

Chocolates & Confectionery

Famous Amos Cookies CPD 17

Emporiums
The Flying Emporium CPD 02

Fashion Accessories & Apparel

Pedro CPD 11
Travelex Worldwide Money CPD 16 Charles & Keith CPD 10
Michael Kors CPD 09
Swiss Watch Gallery CPD 08
Victoria’s Secret Beauty &
Accessories + Bath & Body Works CPD 06
Coach CPD 03

Luxury Boutiques
Rolex CPD 07
TUMI CPD 05
Montblanc CPD 04

22 23
 SATELLITE BUILDING
PASSENGER LEVEL
Level 1

24 25
 MEZZANINE LEVEL
Level 2

FULL B GS,
NO T X.
MAXIMISE YOUR
DUTY-FREE SHOPPING.
满载而归，免税 | 尽享免税购物体验.

Bones
SPORTS BAR by Bones

The Morning After

(Opening soon) SN M10

26 27
PHONE DIRECTORY
INFORMATION COUNTERS (24 hours)
Main Terminal Building +603 8776 4386/4389
Contact Pier +603 8776 0257/0219
Satellite Building +603 8776 2425
Tourism Information Centre +603 8776 4720
• Main Terminal Building, Arrival Hall
(Mon – Sun, 7:00am - 11:00pm)
KLIA Operator (24 hour) +603 8776 2000

GOVERNMENT AGENCIES
Customs +603 8776 6575
• Main Terminal Building
Global Blue - GST Refund +6012 3473 175
Immigration - Operations +603 8776 3681/63679
Health Office +603 8776 3660
• Health Quarantine Centre
Quarantine Complex +603 8787 2377
Royal Malaysia Police +603 8776 8222/63450
SPAD Hotline 1-800-88-7723

MEDICAL SERVICES (24 hours)

Menara Medical Clinic +603 8776 4909/5909
• Main Terminal Building – Level 3, Arrival Hall
• Satellite Building - East Zone (Gates C21 – C27)

POS MALAYSIA BERHAD

Main Terminal Building, Departure Hall +603 8787 3871
(Mon – Sat, 8:30am – 5:00pm)
(Closed on Sundays & Malaysian public holidays)

EMERGENCY SERVICES (24 hours)

Police Headquarters KLIA +603 8776 8922

Bomba Malaysia (Fire & Rescue) +603 8787 4975/1627

Malaysia Airports malaysiaairports MY_Airports

GE T IT O N
Download the
MAHB Airports App today!

Log on to http://www.malaysiaairports.com.my for more information.

All of the information is correct at the time of print (June 2018).