HAFFMANS B.V.

+31 77 3232 300 main

+31 77 3232 323 fax
Marinus Dammeweg 30,
5928 PW Venlo
P.O. Box 3150,
Conc: Yeast analysis 5902 RD Venlo
Netherlands
Voice of Customer (VOC) Questionnaire www.haffmans.nl
By: UTi/ FVe
Date: 17-02-2023

Customer name:

Person(s) interviewed: Name: Function:

Interviewer name:
Date Interview:

1. Do you experience issue that can be related to yeast quality/quantity?

If yes,
a. How often do you experience issues related to yeast?
b. What measures do you take to solve the yeast issues?
c. Does this effect the (final) quality and if yes, how is this noticed?
d. How do you expect to reduce issues with yeast?

2. Are you applying yeast analysis?

If yes, which method/instrument is used for yeast analysis?

If microscope, does this allow making pictures of the yeast sample?

3. What result(s)* do you expect from a yeast analysis?

4. Where do you/would you like to analyze your yeast?

a. Places/process**?
b. Frequency?

5. How much time is spent analyzing one yeast sample (sample preparation+ analysis of multiple fields
of view)?

6. Would you increase the yeast analysis frequency if it would be less labor intensive/costly?

If yes, what yeast analysis frequency would you aim for (when different per process mention
frequency per process)?

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7. Are you considering investing in yeast analysis?

If yes, what time frame do you expect to invest in yeast analysis?

What yeast analysis method do you prefer,

a. a fully automated in-line yeast analysis?
Price indication in Euro ……
or
b. a manual method with automated analysis?
Price indication in Euro …….
or
c. a manual method with manual analysis?
Consideration: Low price because of low labor costs.

Additional information for the Interviewer:

* Possible results of yeast analysis:

o Vitality [%]
o Concentration [cell/ml]
o Cell size distribution
o Budding Index [%] = % of cell that are in the process of multiplying

** Possible processes for analyzing your yeast?

o Yeast propagation?
o Before Pitching?
o At harvesting?
o During Fermentation?

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