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NAVIGATING
YOUR FIRST
U I/UX CASE STUD
From My Journey and Learnings for Beginners Y
Copyright © Jasmine Noor, all rights reserved.
Author’s Profile
Introduction 04
Problem Statement 06
UX Research 09
(a) Competitive Analysis 10
(b) User Research 12
(c) User Personas 19
(d) Empathy Mapping 20
(e) User Journey Map 21
Brainstorming 24
Storyboarding 26
Wireframing 29
Userflow 32
High-Fidelity Design 36
(a) Branding 36
(b) High-Fidelity UI Design 37
Prototyping 40
Presentation 42
Introduction
Hey there, fellow UI/UX newbie!
My name is Jasmine, and I have been working in the field of UI/UX design from an
year.
This is not a standard to make case studies, this is my knowledge and experience as
of today and I still have a lot to learn and explore in this field.
As a fresher UI/UX designer, getting started on a UI/UX case study can be a daunting
task
These are all common doubts that new UI/UX designers have. Even I have had when I
was working on my first UI/UX case study. Despite searching for something that fits
That's why I've decided to compile my experiences into this e-book to fill these gaps
and talk with the beginners with the beginner level experience without making you
feel overwhelmed...
In this e-book, I'll guide you through the process of Problem Identification, User
By the end of this e-book, you'll have a solid understanding of the basic steps
involved in a UI/UX case study, and you'll be able to apply these steps to your own
case study.
book is for you. So, grab a cup of coffee, let's get started on your UI/UX case study
journey!
I hope you find this e-book helpful and feel free to reach out to me if you have any
Happy reading!
04 Introduction
Important Note
When creating a UI/UX case study, it's important to keep in mind that both the User
Interface (UI) and User Experience (UX) aspects are equally important because UI
For UX designers,
Prioritize UX research and design to meet the user's needs, while also considering the
For UI designers,
Involve basic UX Research to ensure the design meets user needs, and don't hesitate
Additionally, take the time to study the basics before beginning the case study and
remember that this is all about getting started. Collaborating with others and
seeking feedback can help you see your work in a new light and improve your skills.
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Brandi
Problem Statement
It not only helps you focus your design efforts but also helps
you create a more user-centric product. By understanding
the problems your users face, you can design a product that
meets their needs and solve their pain points.
06 Problem Statement
Design hint
Selecting a real-world problem statement that resonates with people and solving it
through your UI/UX design can showcase your problem-solving skills to recruiters or
clients.
It's a valuable skill that sets you apart in the field and showcases your ability to
understand and solve complex problems through your design.
For example, in my case study Farm Fusion, I addressed the challenge of making it
easy for farmers to sell their organic produce and for consumers to access fresh,
organic food.
This problem is significant as it affects both the farmers and the consumers, and my
design addressed this issue by creating an app that bridges the gap between
farmers and consumers, making it easy for both parties to buy and trade.
In case you're having trouble generating a problem statement, there are resources
available that can help you.
>E UX Challenge
UE Sharpen Design
aE Designer Cize
07 Problem Statement
CHAPTER
02
UX Research
UX Research is the process of studying and understanding user behaviors, needs,
_ It aims to gather insights that can help you as designers to create products that
_ By selecting the right methodology, you can ensure that your research is focused,
It involves empathizing with the user, defining the problem, ideating potential
Here is the link to different design thinking methodologies to help you choose
One popular methodology that follows a four-step process is called the Double
Users Users
_ The Discover stage involves exploring and understanding the problem space.8
_ The Define stage is focused on synthesizing the research and framing the
problemB
_ The Develop stage involves Ideating, Prototyping, and Testing potential solutionsB
_ The Deliver stage involves implementing and evaluating the final solution.
By choosing a design thinking methodology before starting your research, you can
ensure that your process is structured and aligned with your project's goals.
09 Research
(a) Competitive Analysis
This is a crucial part of Research. It’s an opportunity for you as designers to leverage
what works, avoid what doesn’t, and identify gaps to gain a competitive advantage.
This analysis provides you with valuable insights to develop a strategy to enhance a
product’s User Experience and business value.
Performing a competitive analysis can serve various purposes for designers. One
simple reason is that you have not done one before.
Types of Competitor
Direct Competitor
Indirect Competitors
º Direct competitors offer the same goods and services to the same or overlapping
target market. These competitors generally compete on price because their
offerings are so similar
º Instagram, TikTok, and Snapchat are direct competitors offering similar products
to a similar target market
º Indirect competitors operate in the same market space but offer different
products. While these are different products, they usually fulfill the same need, so
the customer chooses one over another
º Instagram and LinkedIn are indirect competitors. While these platforms fulfill
different needs, they both compete for user attention.
Understanding direct competitors can help improve your product and pricing to
make your brand more desirable, while indirect competition could expose new
opportunities.
10 Competitive Analysis
How can you perform competitive analysis?
Here are six methods you can use to analyze your competition's UX(
Since my expertise was in UI design, I relied on the second method and used my
competitor's product to gather insights. It's one of the easiest ways to "spy" on the
} What's the process for signing up for a free trial, upgrading, or cancelling_
} Analyze their overall UI design, including layout, colors, typography, and micro
interactions%
} Use the product yourself to complete tasks and identify pain points.
I hope this helps you understand how to conduct basic UX competitive analysis and
1 1 Competitive Analysis
(b) User Research
User Research is used to understand the user’s needs, behaviors, experience and
motivations through various qualitative and quantitative methods to inform the
process of solving for user’s problems.
Because everything begins with the user, is centered around the user, and is created
in collaboration with the user.
Gaining insights about your users and their needs through User Research is crucial
for delivering a top-notch User Experience. Without a deep understanding of your
users' emotions, feelings, struggles, and other important factors, it's difficult to create
a product that truly meets their needs and expectations.
Empathy means putting aside your own assumptions to see things from someone
else’s perspective.
In other words, Empathy allows designers to put themselves in the user's shoes and
gain a deeper understanding of their needs, behaviors, and motivations.
Because You are not the user. By putting the user first, you can approach it from the
angle of what the user needs to make their life much easier or simpler.
The benefit of this is that it builds an emotional connection between the user and the
product. Users feel their needs are being met and are more likely to continue using
the product.
12 User Research
You can apply the Golden Circle model to gain a deeper understanding of user
needs and create user-centered solutions by asking three important questions
Why?
How?
What?
The first thing to do before doing any User Research is to ask the right questions.
What is your User Research goal? What are you trying to understand?
Here are some guidelines to assist you in refining your research questions
Be specific^
Be focused and relevant to what you’re trying to understand^
Make them practical with the resources you have^
Make them actionable^
Be flexible and don’t worry about which method to use(yet).
Research Methods
There are many ways to conduct research. Here are some important research
methods and when to use them
13 User Research
84 Stages of the Product Life Cycle
Discovery
Launch
Development
(a) Discovery
During the early stages of the design process, the key goal is to do exploratory
research. Each project has its own context and specific user group that research
should explore.
Questions to ask~
}{ What do users need
n{ What is already working and what isn’t?
Appropriate methods to be used at this stage include 1:1 User Interviews, Focus
Groups, Competitive Analysis.
(b) Development
This comes after developing your ideas and building Wireframes and Prototypes. You
need to evaluate and validate whether your designs actually help users solve their
problems.
Questions to ask~
}{ What do users need
n{ What is already working and what isn’t?
Appropriate methods to be used at this stage include 1:1 User Interviews, Focus
Groups, Competitive Analysis.
14 User Research
(c) Launch
As the design goes live, the goal is to measure how well the product meets user’s
needs. The goal here is to measure the performance and aim to optimise the
experience.
Things may have changed and the product you created to solve user’s problems in
the first place may no longer be the best solution anymore. The key is to proactively
adapt and iterate if needed.
In a nutshell, User Research can be done at any stage of the product life cycle.
15 User Research
Quantitative and Qualitative Research
Quantitative Research is used to understand the ‘what’. This type of research can be
measured numerically2
Interested
Not interested
+ For example, “How many people visited a store over a week” or “What percentage
of users clicked this button”. This type of research explores large sample sizes of
data to identify trends and patterns2
+ Examples include surveys, analytics, and A/B testing2
+ What Quantitative Research doesn’t tell you is why particular trends or patterns
occur.
0 1 2 3 4 5 6 7 8 9 10
“Why do users have a particular attitude towards a product?” and “What else do
people see on the page?Q
+ Qualitative Research explores user’s attitudes, behaviors, and opinions. It provides
key insights into understanding the context behind why trends and patterns arise2
+ Examples include User Interviews, Field Studies, Usability Testing, and Customer
Calls.
16 User Research
Attitudinal and Behavioral Research
Attitudinal Research seeks to assess why users have particular attitudes and
feelings towards an experience. For instance, whether users enjoy using your product
or not.
Behavioral Research focuses on what users do with the product in question. This
could be to find out how users navigate through a site.
It’s important to know that what users say and do are often different, which is why
you should aim to do a mixture of Attitudinal and Behavioral Research.
17 User Research
4 In my case study, I used a combination of both Quantitative and Qualitative
research methods to gain a comprehensive understanding of user needs and
behaviors
4 The Quantitative data helped me to identify patterns and trends, while the
Qualitative data gave me deeper insights into users' motivations and pain points
18 User Research
(c) User Personas
User Personas are fictional representations of your ideal customers. They are created
based on data and insights gathered from User Research and are used to inform
and guide the design process. User Personas typically include information about
Users' Demographics, Goals, Motivations, Pain Points, and Behaviors.
Demographic profile
Frustrations Goals
Name
User Personas aid design teams in empathizing with users and grasping their needs,
wants, and behaviors. It also establishes a shared understanding of the target user
and aligns design decisions with user needs.
To create effective User Personas, it's important to conduct thorough User Research
and collect data on your target audience. This can include Surveys, Interviews, and
Observational Studies.
19 User Personas
(d) Empathy Mapping
Empathy Mapping is a tool used in design thinking to gain a deeper understanding
of a particular group of people, such as users or customers.
Thinks
Sees Hears
Gains
It involves creating a visual representation of what the user or customer Thinks, Feels,
Sees, Hears, and Says and Does.
This can help designers and researchers develop empathy for the user, identify their
needs and pain points, and ultimately create products or services that better meet
their needs.
20 Empathy Mapping
(e) User Journey Map
User Journey Map refers to the steps a user takes to achieve their goals within a
In a UI/UX case study, it is important to understand the user's journey and design the
interface accordingly.
With a clear understanding of the user's journey, the designer can create an
. For already existing apps, the user journey can be used to identify pain points or
areas of improvement for the user experience.)
. For new apps, the user journey can be used to map out the flow of the app and
identify potential issues or areas of improvement before the app is developed.
If you are uncertain about what to include or are unable to figure it out, you can
utilize this User Journey Map Template by Career Foundry .
You can also take inspiration from websites like Behance and present it with
your own theme.
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From starting with simple tools such as sticky notes, mind maps, and whiteboards &
markers, to utilizing more sophisticated (Don’t worry. They are user-friendly and
easy to use...) online collaboration platforms like Fig Jam, Miro, Google Jam board,
and Microsoft Whiteboard, there are a variety of options available for brainstorming
and ideation.
24 Brainstorming
CHAPTER
04
Storyboarding
Storyboarding in UX visually predicts and explores a user’s experience with a
product.
Max is worried about his first UI/ Meanwhile his friend Jonas
Jonas feels something is wrong
UX Case Study walks in. with Max.
It presents a product very much like a movie in terms of how people will use it.
It can help you as designers understand the flow of people’s interaction with a
product over time, giving the designers a clear sense of what’s really important for
users.
As you are new to UI/UX case study, incorporating storyboarding into your process
can be a valuable addition.
It helps ensure that everyone involved in the product's creation has a shared
understanding of the design direction and development goals.
A storyboard may not be necessary if all parties involved in the product creation
process have a clear and unanimous vision of the design and development
direction.
I have drawn the illustrations myself to showcase my skills, and if you can draw, I
encourage you to give it a try as well.
26 Storyboarding
Don’t worry if you're not familiar with sketching or illustrating, Here are some
storyboarding resources that can make the process easier and save you time...
Open Peeps
By Lucian Popovici
27 Storyboarding
CHAPTER
05
Wireframing
Wireframing is a process to design an app at the structural level.
Wireframes should be used early in a project to get user and client approval on the
layout of key pages and the navigation. This will provide the project team,
specifically the UI designers, confidence in moving forward.
Wireframes help design team save significant time and money in the testing and
revision phase of the project.
You can use tools like Miro, Balsamiq, or even Figma. I suggest using Figma with the
Wireframe plugin , as it simplifies the wireframing process. Don't worry if you're
not familiar with sketching, it’s not a requirement.
29 Wireframing
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concept
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“
CHAPTER
06
User flow
User flow is a visual representation of the steps a user takes to complete a specific
task or reach a particular goal within a product or service.
8 The flowchart begins with the consumer’s entry point on the product, like an
onboarding screen or homepage, and ends with the final action or outcome, like
purchasing a product or signing up for an account(
8 Each touchpoint on the user’s journey is represented by a node in the flow chart.
These nodes are characterized by shape, and each shape indicates a particular
process(
8 For instance, a Diamond means a decision is being made and is therefore
followed by “Yes” and “No” arrows. A Rectangle indicates a task or action that
needs to be taken, like “Log in” or “Purchase”.
32 Userflow
Types of User flow charts
User flows are versatile for interface and web design, but certain flowchart types are
more useful based on the project. Here are some flow variations and when to use
them.
mk Task flows
Task flows focus on how users travel through the platform while performing a
specific task.
yk Wire flows
Wireflows are a combination of wireframes and flow charts. They utilize the layout of
individual screens as elements within the diagram.
k User flows
User flows focus on the way your target audience will interact with the product.
33 Userflow
User flows are created early in the design process, after user research is conducted,
and serve as an important foundation for your product's design.
They help determine the number and order of screens and the necessary
components.
User flows can also be made for existing interfaces to enhance the User Experience.
Flow charts are part of your deliverables, which you provide to the client and design
team upon completion of the project.
They can help validate your design decisions and may be revisited and edited if
further research deems it necessary.
As a beginner, I recommend you to go with simple task flows which will be enough
for your first UI/UX Case study.
34 Userflow
CHAPTER
07
High-Fidelity Design
(a) Branding
Branding is the process of creating a unique name, design, symbol, or other feature
that identifies and distinguishes your company from its competitors-
! This involves developing a brand strategy that communicates the company's
values, mission, and personality to its target audience-
! Creating visual and textual elements such as logos, slogans, and color schemes
represent the brand's identity and image-
! Working on branding can be a plus for you.
For my case study, I created this Branding. You can do the same by starting with a
mood board and designing visually attractive and meaningful branding that
complements your app-
! A Mood board provides an overall visual representation of the brand's look and
feel.
As a UI/UX designer, having a good grasp of branding can help you create unique
and remarkable products in the market, even though companies often have
separate teams dedicated to branding.
36 Branding
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V If you are designing iOS Apps, Refer to this iOS Guidelines 3
V Developing a design system can be advantageous for your project. Furthermore,
utilizing Auto layout, components, and other properties can also be helpful3
V To make it easy for you, I am providing a Figma file link that demonstrates
the creation of card components with Auto layout. You can use this as a reference
to create your own cards or utilize them as needed.
37 High-Fidelity UI Design
Make sure to use Grid Layouts in your design.
A Grid Layout is a design structure where the content is arranged in columns and
rows.
38 High-Fidelity UI Design
CHAPTER
08
Prototyping
Prototyping is the process of turning a static mockup into an interactive and
dynamic mockup (better known as a prototype).
Bringing a static mockup to life is without doubt one of the most exciting step in the
design workflow.
I suggest using Figma for Prototyping, although there are other tools available such
as Protopie, Proto.io and more7
T Using components can make Prototyping easier as it allows for quicker and
consistent design iterations7
T By creating a library of reusable components, you can easily drag and drop
elements onto your designs without having to recreate them each time7
T This can save time and ensure consistency across different screens and
interactions in the Prototype.
You must remember that the initial UI design of screens is not the final result. It
requires iteration by taking user feedback and testing.
However, for your first case study, your focus should be on designing the screens and
explaining your thought process. Incorporating user feedback and testing will be a
bonus.
40 Prototyping
CHAPTER
09
Presentation
Let's begin with presenting your first UI/UX case study... You may consider
presenting the case study using storytelling techniques to better engage your
audience, but this is optional.
eh For the case study presentation, I suggest starting with the cover slide. Make sure
it's visually appealing and includes the project title, a tagline (optional), and the
tools you used.
Note: You can take inspiration from some amazing projects available on platforms
like Behanceh
5h You can write about your role in this project, including the specific areas you have
worked on.
Note: If you are part of a team, you can also mention the specific parts of the project
you have contributed to, such as Prototyping, UI design, or Researchh
;h You can add what inspired you to work on this particular case study, which is
optional, but it's definitely a plush
Jh Project Timelineh
Uh Problem Statementh
1h You can now add the Research part to your case study, which includes the Design
Thinking Methodology you used for this project, Competitive Analysis, User
Research or Survey, User Personas, Empathy Mapping, and User Journey Map as I
have mentioned earlier in this e-bookh
.h Brainstormin>
-h Storyboardin>
3h Wireframin>
eeh Moving forward, you can include the High-Fidelity Design section which should
consist of Branding that is highly recommended, and then final UI screensh
e5h Prototypin>
e;h Next up is an optional but interesting section, which involves outlining future
development ideas for your app.
42 Presentation
ÙC Add success metrics to your app case study.
Note: Success metrics are Key Performance Indicators (KPIs) that measure the
app's success. These are specific to each type of app, based on its goals and
objectives.
For an existing app, success metrics can be tracked using Analytics tools that
measure user behavior such as user retention rates, conversion rates, and
engagement levelsC
) This data can reveal areas of strength and areas that need improvement.
For a new app, success metrics can be established based on the app's intended
goals and objectivesC
) For example, if the app aims to increase brand awareness, success metrics could
include number of downloads, social media engagement, or website traffic
generated by the app.
By measuring these metrics, app developers evaluate their app's effectiveness and
identify areas for improvementC
~C Finally, it's important to include a thank you slide at the end of your presentation
to show appreciation for your viewer's timeC
oC Include CTA to follow you on socials. It also help recruiters to find your profile.
I recommend you to publish this on Behance. Use relevant tags to reach more
audience.
43 Presentation
Thanks for taking the time to read this e-book. I sincerely hope it was
helpful for you and provided a solution for any confusion you may have had
about case studies as a beginner UI/UX designer.
If you found this e-book helpful, I would greatly appreciate your feedback
and opinions.
Jasmine