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com

Avaya Centrum

SMS Connector
Bulk SMS - Simplified, Optimized, Personalized

Streamline your SMS is a simple, quick, and cost-effective way to

organization’s ability communicate bite-sized information with customers.
to customize and However, creating and sending large volumes of tailored
outbound messages can flip the equation, turning bulk
send large volumes
personalized SMS into a complicated, resource intensive
of SMS notifications undertaking. To successfully engage with customers via
and reminders. SMS, businesses need to cut out the complexity.
Enhance customer
engagement, as well
as brand visibility Simple & Effective SMS
and loyalty by Introducing SMS Connector, part of the Avaya Centrum Partner Program, which
turning bulk SMS simplifies creation, targeting and reporting for bulk SMS.

into a convenient, This solution enables effortless personalization and timely delivery of large
cost-effective, and volumes of SMS by offering intuitive multi-lingual template creation, scheduling,
powerful contact management and list building capabilities.
easy to manage
means of The flexibility of integration with key back-end systems makes possible the
personalized automation of individualized SMS notifications and reminders, while the web-
based interface enables contact center agents to conveniently send useful
customer outreach. information like appointment or location details to customers with just a few
clicks.

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Fact Sheet / SMS Connector
What Our Customers Say
"The SMS Connector
is expertly integrated
with our CRM
system, so when
appointments are
created, updated or
nearing, it
automatically sends
notifications or
reminders to
patients. Since we
handle on average
1,000 appointment-
related calls per day,
this module has
proven vital in
keeping things on
schedule and up to
date.“
– The CIO at a leading hospital
in the EMEA region
The Avaya SMS Connector
features:
Integration with backend and
third-party systems including
database, CRM, ERP and SMS
gateways.
Powerful contact management
and categorization abilities
based on a wide range of
customer criteria.
Multi-lingual template creation
for bulk message
personalization and
scheduling.
Detailed reporting of sent SMS
messages with time stamp and
keyword data.
avaya.com
Business Benefits
The SMS Connector sets you up to achieve new levels of efficiency,
personalization, and automation with SMS, turning it into an effective,
inexpensive, and potentially lucrative tool for your business.
This solution enables you to better engage with your customers as timely
reminders and notifications can elevate their experiences, while informative
updates can build brand recall and loyalty. SMS Connector also perfectly lends
itself to creating targeted and personalized outbound marketing campaigns,
helping increase awareness and boost leads and sales.
As all Centrum modules are purpose-built by Avaya, the SMS Connector perfectly
integrates with your Avaya Contact Center platform.
Through well-thought out design, Avaya has ensured key features are available
right out of the box. But if any customization of the SMS Connector is required,
that is possible too.
Information For Partners
As with all Avaya Centrum modules, implementation of the SMS Connector, is
expertly managed by Avaya’s qualified Service Delivery Partner, enabling our
partners to focus on the sale and customer relationship.
Technical specifications:
• SMS Solution can work as standalone solution are along with Avaya IPO-based
or Aura-based Contact Center solution
• Customer’s SMS Gateway and API access
• Microsoft Windows Server 2016 (64-bit) with Microsoft SQL Server 2016
• Client workstation: Microsoft Internet Explorer, Firefox browser or Google
Chrome
Licensing:
• SMS Solution Server License
• Professional Services
• Software Assurances
How to buy:
SMS Connector can be ordered through authorized Avaya Distributors or by
contacting our Sales team
© 2020 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the United States
and other countries. All other trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks,
respectively,of Avaya Inc. 01/20 2