Avaya Modular Messaging

Solution

IP Telephony Contact Centers Unified Communication Services

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L i k e m o s t e n t e r p r i s e s t o d a y, y o u a r e c o n s t a n t l y s e a r c h i n g f o r w a y s t o i m p r o v e y o u r

business: to allow associates to work faster and make better decisions, while at

the same time lowering acquisition and operating costs.

Avaya Modular Messaging delivers major advancements in all these areas. This

unique and powerful IP messaging solution delivers these tangible benefits:

• Allows important calls to get to the right person.

• Alerts associates of critical new messages or appointments.

• Provides fast and easy access to all messages and other communications tools.

• Lowers the cost of acquisition, implementation and ownership of your

messaging systems through standards-based interfaces that allow easy

integration with your networks, administrative systems and security processes.

• Increased scalability enables server consolidation to significantly lower total

cost of ownership while offering new business continuity options.

IP Telephony Contact Centers Unified Communication Services

The future of IP messaging is
here today: It’s Avaya Modular
Messaging.
Improving Productivity
Modular Messaging enables quick and effective
communication and collaboration across your enter-
prise. Associates receive and respond to calls and
contacts from customers, partners, and employees
faster and more efficiently than ever before, helping to
improve responsiveness and taking full advantage of
revenue generation opportunities.
Optimum Responsiveness: Callers can choose to “find” an
associate and Modular Messaging will attempt to
contact that person at one or more designated phone
numbers depending upon the time of day and day of
week. Modular Messaging can also alert users to the
arrival of new voice mail messages, faxes and emails,
based on message priority or sender.
Messaging includes a Web Client for browser-based
access to messages from any web-enabled PC, and
“add ins” to Microsoft Outlook and IBM Lotus Notes.
This allows associates to fully manage their messages
using these familiar interfaces. In fact, virtually any
messaging email interface compatible with the IMAP4
and SMTP standards can access voice and fax messages
with Modular Messaging.
Best-In-Class Mobile and Remote Capabilities: The ability for
associates to work as productively on the road as they
do in the office is increasingly important for enterprises
the world over, especially among those in sales,
services, consulting and management. Modular
Messaging provides a wealth of features, including
optional speech access capabilities that give mobile
employees access to desktop tools in Outlook or Notes
through simple and intuitive speech commands.
Through hands-free speech commands employees can:

Familiar Telephone User Interfaces: Avaya Modular

Messaging provides both the AUDIX® and Aria®
based telephone user interfaces (TUIs), allowing
associates to immediately begin to use Modular
Messaging without expensive and time-consuming
training. Administrators have the flexibility to assign
the TUIs to individual mailboxes or across the entire
system. Modular Messaging also includes a new
Common Caller Interface so that customers and
other callers can more easily skip greetings, end
message recording and exit the system, regardless of
which Avaya messaging system they are familiar with.

Advanced Productivity at the Desktop: Modular Messaging

delivers messages through access devices already in
use in your enterprise. In addition to accessing mes-
sages from any phone, associates can easily get their
voice and fax messages on the same PC interface
they use for email, calendars and tasks lists. Modular

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• Access and manage their messages (including
having emails read to them via text-to-speech),
• Make calls and conference calls by simply
speaking the names of the people they want to call,
• Create appointments in their calendars and mange
their tasks,
• Allow callers to leave a message or to “find” that
person, while always giving associates complete
control over these capabilities to effectively
manage their time and priorities.
Caller Self-Service and Applications: The Modular Messaging
Caller application feature is a flexible and easy-to-use
PC-based graphical toolkit that allows you to provide
traditional auto-attendant capabilities. You can give
your customers, partners and other callers easy access
to information retrieval, call routing to appropriate
departments, and other services. Caller applications
provide similar functions to the mailbox types available
on the Octel 250/350 messaging systems – including
Personal Mailboxes, Call Answer Mailboxes, Bulletin
Boards, and more – and can help lower costs and
improve customer satisfaction.
M o d u l a r M e s s a g i n g a n d Yo u r
Network
Avaya Modular Messaging fits seamlessly into your
existing infrastructure and networks to deliver low
total cost of ownership. It provides the configuration
flexibility and capacity to meet your needs. Capacities
range from four to 144 ports, one to 20,000 mailboxes,
and up to 15,000 hours of message storage. This global
solution supports international operations with
multiple languages per system and three caller-
selectable call-answering languages per mailbox.
Messaging applications are linked to the communica-
tions server, PBX or public network via the Avaya
Messaging Application Server (MAS). Up to five
Messaging Application Servers can be linked to each
Message Storage Server. For reliability, an “N+1”
configuration can be implemented that allows one or
more Messaging Application Servers to be off-line for
maintenance or service while other MAS servers
continue to service callers and associates.
Modular Messaging gives you the choice of storing
messages in the Avaya Message Storage Server (MSS)
or in your Microsoft Exchange or IBM Lotus Domino
servers. The MSS is available in both Standard and
High Availability modes for the extra reliability of
redundant servers and RAID Level 5 disk support.
Regardless of your storage choice, Modular Messaging
enables unified message access to voice, fax and email
messages to improve productivity and message
management.
Using Avaya Message Networking, Modular
Messaging can communicate with every other Avaya
messaging system in your network. It also enables
Modular Messaging to link with most voice messaging
system brands via industry-standard protocols
such as AMIS (Audio Messaging Interchange
Specification)-analog and VPIM (Voice Profile for
Internet Mail)-digital. Modular Messaging itself uses
the industry-standard SMTP-MIME protocol to
communicate with Message Networking and other
standards-based voice, fax and email messaging
systems.
Efficient Administration and

Migration Capabilities

Modular Messaging administration is easy with

the Avaya Mailbox Manager administration tool
(included)—it’s the same tool provided in our INTUITY
AUDIX and Octel messaging system platforms. Mailbox
Manager uses a simple, yet powerful interface to set up,
review, change and delete user accounts and profiles.
Interfaces are provided to Avaya Integrated Management
and Avaya Site Administrator, to easily enable admin-
istration of Modular Messaging as part of your Avaya
Communication Manager system.

Advanced migration, reporting and monitoring tools—

provided with each Modular Messaging system—help
you migrate from existing Avaya messaging platforms,
perform system management functions and check the
performance of your Modular Messaging system on an Fewer Servers Means Lower Costs
ongoing basis.
Server consolidation is a major cost-reduction
As voice and data networks continue to converge,
standards-based IP messaging will enable you to: initiative in most enterprises today. Fewer servers

• further leverage converged network components. located in a central site can translate into lower

• drive down total cost of ownership. capital expenses and lower administration and

• take advantage of new IP-based, enterprise-wide management costs, while increasing system
distributed messaging architectures to lower your
reliability and service levels with business continuity.
operating costs and increase system availability.

Modular Messaging already provides server

consolidation benefits to many enterprises. Ask your

Avaya representative about the comprehensive return

on investment tool that can assess the savings your

enterprise can realize through server consolidation.

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A Seamless Evolutionary Path • Without having to change-out your existing infra-

structure or “forklift” to new network elements.

You can start with a traditional voice messaging
package, add multimedia and e-mail access capabilities
when ready, then ultimately architect a comprehensive
unified communication solution. The latter solution can
include speech access to not only voice messages, but
email, calling and conferencing, calendars, task lists,
• One step at a time, as your business needs change
or as important new technologies and capabilities
become available.
Platform Assurance Program protects your investment as

and more. With the new Avaya approach to adding you move to Modular Messaging. Avaya provides a

features, capacities and applications, you can advance number of free seat licenses (depending on the release

your system: level of your current Avaya messaging system) when

moving to Modular Messaging.
• With minimal user re-training.

One Innovative Architecture Supports Multiple Platforms

Avaya Modular Messaging combines Avaya tried and true messaging capabilities within a single, next-generation layered
architecture. Now your core messaging and application layers leverage your current infrastructure.
Modular Messaging lets you:

1
Use industry-standard hardware, software and protocols to help lower costs, improve feature availability, and
increase compatibility between different applications.

Save valuable investment dollars by separating the costs for application software, core messaging software, and

2 hardware elements. Using industry-standard elements at industry prices can result in cost reductions and a lower
cost of ownership.

Uncouple system elements to enable expansion into “protocol-agnostic” networking, unified messaging and unified

3 communication solutions where all elements are layered as needed to create a total Modular Messaging solution,
preserving your existing capital investments.

Have Modular Messaging “ride on top” of your current (and future) multi-vendor infrastructure as well as industry-

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standard platforms and Internet Protocols. Modular Messaging supports more than 15 PBX integrations from more
than 10 manufacturers (and more continue to be added) so you may not need to make changes to your current
infrastructure to implement Modular Messaging.

Enhance reliability/availability by targeting messaging elements for specific protection through redundancy, disk

5 mirroring, RAID Level 5, hot-swappable components, and N+1 or other techniques appropriate for the element’s
function and task.
 Modular Messaging solutions can include any or all of the
following software packages:

Modular Messaging Message Application: Connects to the voice/fax communication network for call answer and

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message access, “find me”, notification and message waiting services. Operates on the Avaya S3400 Message
Server or customer-provided Microsoft Windows server (an option when used with Microsoft Exchange or IBM Lotus
Domino as the message storage server)

Modular Messaging Message Storage: Provides message storage, networking and administration services for the

2 Modular Messaging system. (Not required if Microsoft Exchange or IBM Lotus Domino is used as the message stor-
age server.) Available in either Standard Availability or High Availability

3
Modular Messaging Web Client Software (operates on a Microsoft Windows server), Modular Messaging add-ins for
either Microsoft Exchange or IBM Lotus Domino

4
Avaya Message Networking: as either a mid-capacity protocol bridging system or a high-capacity message routing
hub and enterprise list management system

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Unified Communication Center Speech Access: Provides an advanced speech-based user interface for messaging,
calling, conferencing, calendars and more)

A d h e r i n g t o Yo u r

Security Best Practices APPLICATION

Avaya Messaging
Modular Messaging can be integrated Application Server(s)
(Win2K)
with your enterprise security practices.
Its open, industry standard architecture Unified
makes it one of the most adaptable and Communication Center
Speech Access (Win2K)
secure systems available today. Avaya
Web Client Server (Win2K)
Global Services or your authorized
Avaya BusinessPartner can provide a
STORAGE
variety of security assessment, planning Avaya Message Storage
and implementation services. Server (Linux)
OR
Microsoft Exchange
OR
To L e a r n M o r e IBM Lotus Domino

Let us help take care of your messaging

needs so you can take care of your busi- Avaya Message
ness. For additional information, please Networking

contact your Avaya Client Executive or

authorized Avaya BusinessPartner, or
visit avaya.com/learnmore/uc. For more
about Avaya and other award-winning
solutions, visit avaya.com. 5
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of communication
T E C H N I C A L S P E C I F I C AT I O N S
For Avaya Message Storage Server Configurations
Avaya Messaging Application Server (MAS) and Avaya
Messaging Storage Server (MSS)
Common Avaya Messaging Server (Hardware
Components)
Messaging Application Server
Message Storage Server – Standard Availability
Option
Message Storage Server – High Availability Option
Ports
Mailboxes
Avaya Modular Messaging systems consist of one to six Avaya Messaging Servers:
• One to five Avaya Messaging Application Servers for the application software
(Note: integration via IP supports 20 ports per MAS. The largest configuration
we support is five MAS for a total of 100 ports. For all other switch integrations
we support 4 MAS and up to 144 ports); as port requirements increase, simply
add Messaging Applications Servers to accommodate the expansion.
• One Message Storage Server for message storage. There are two Avaya
Message Storage Server options: standard availability and high availability.
• Intel P4 2.0 GHz processor
• 512 MB system memory
• Industrial 4U rack mount chassis with redundant hot/swap system cooling fans
(desktop mount optional). Dimensions: 7H x 17W x 21D
• 80 GB ATA-100 hard drive
• DVD-ROM
• (2) 80 GB ATA-100 hard drives
• RAID Level 1
• DVD-RAM
• Up to 7,500 hours of message storage
• (3) 72 GB Ultra 160 SCSI hot/swap hard drives
• RAID Level 5
• Redundant hot/swap SCSI bay cooling fans
• Redundant hot/swap power supplies
• DVD-RAM
• Up to 15,000 hours of message storage
• 4 to 144
• Tip/Ring, T1, E1, Digital Set Emulation (DSE)
• IP (H.323)
• 1 to 20,000
 T E C H N I C A L S P E C I F I C AT I O N S
For Microsoft Exchange or IB M L o t u s D o m i n o M e s s a g e S t o r a g e C o n f i g u r a t i o n s
Avaya Message Application Server (MAS) When used with a Microsoft Exchange or IBM Lotus Domino message storage
server, Avaya Modular Messaging systems consist of one to ten Avaya Message
Application Servers.
• One to ten Avaya Message Application Servers for the application software. As
port requirements increase, simply add Message Applications Servers to
accommodate the expansion.
• The Message Application Server software may also be located on a customer-
provided server.
Avaya Message Application Server • Intel P4 2.0 GHz processor
• 512 MB system memory
• Industrial 4U rack mount chassis with redundant hot/swap system cooling fans
(desktop mount optional). Dimensions: 7H x 17W x 21D
• 80 GB ATA – 100 hard drive
• DVD-ROM
Message Storage Server Customer provided hardware for Microsoft Exchange or IBM Lotus Domino1
Ports • 4 to 690
• Tip/Ring, T1, E1, Digital Set Emulation (DSE)
• IP (H.323)
Mailboxes • 1 to 100,00002

Notes:
1. Capacities for Microsoft Exchange and IBM Lotus Domino servers are not controlled by Avaya and must be determined from Microsoft and IBM Lotus.
2. A maximum of 7,000 mailboxes may be Message Waiting Indicator (MWI)-enabled when used with a Microsoft Exchange message store or an
IBM Lotus Domino message store.

T E C H N I C A L S P E C I F I C AT I O N S
For All Message Storage Con f i g u r a t i o n s
Industry Standard Platforms
Industry Standard Operating Systems
Intel Pentium processors, Intel Dialogic, Tip/Ring, T1, E1, Intel Dialogic Digital Set
Emulation, Internet Protocol (H.323)
Linux, Microsoft Windows

IP and Internet Standards IP for server-to-server transport, IP networking, IMAP4 client access to messages,
SNMP for system monitoring and troubleshooting, H.323 for IP integration with
Avaya Communication Manager, Q.SIG, SMTP/MIME for sending and receiving
messages, LDAP for attribute storage (e.g., user and system data) and directory
queries (e.g., name, address), and HTTP for browser-like administrative interfaces
Audio Encoding GSM or G.711

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 About Avaya
Avaya enables businesses to achieve superior
results by designing, building and managing their
communications networks. Over one million
businesses worldwide, including more than 90
percent of the FORTUNE 500®, rely on Avaya
solutions and services to enhance value, improve
productivity and gain competitive advantage.
Focused on enterprises large to small, Avaya is a
world leader in secure and reliable IP telephony reach
systems, communications software applications
and full life-cycle services. Driving the convergence
of voice and data communications with business
applications – and distinguished by comprehensive
worldwide services – Avaya helps customers a higher plane
leverage existing and new networks to unlock value of communication
and enhance business performance.

IP Telephony Contact Centers Unified Communication Services

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