Internship Print

DEBREBIRHAN UNIVERSITY
College of Engineering
Electrical and Computer Engineering Department
Computer engineering stream
Internship report :”Maintenance, Network, and Database Administration

At Commercial Bank of Ethiopia”
Duration: 11/11/2021-31/03/2022
Submitted by: Yohannes Tadesse
Abraham Sertse
Keenboon Abate
Submitted to: Mr. Bilew A.
Mr. Ammanuel T.
Submission Date: 8-6-2022 GC
DECLARATION
we hereby declare that we carried out the work reported in this report in the Commercial Bank of
Ethiopia, under the supervision of Hailu Tegenaw.
we solemnly declare that to the best of our knowledge; no part of this report has been submitted
here or elsewhere in a previous application for an Internship Report. All sources of knowledge
used have been duly acknowledged.
NAME SIGNATURE
1. Yohannes Tadesse __________________
2. Abreham Sertse __________________
3. Keenboon Abate __________________
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Internship Report June, 2022
APPROVAL
This is to certify that the Internship Report carried out by YOHANNES TADESSE, ABRAHAM
SERTSE, KENBOON ABATE has been read and approved for meeting part of the requirements
and regulations governing the award of the Bachelor of Electrical and Computer Engineering
degree of the University of Debre Birhan, Ethiopia.
Adivisor’s Name Signature Date
Bilew A. ____________ ______________
Ammanuel T. ____________ ______________
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DBU, College of Engineering, ECE, Computer Engineering Stream

Acknowledgment
First and foremost, we are extremely grateful to our Supervisor, Mr. HAILU. This invaluable
advice, continuous support, and patience during this internship. His immense knowledge and
immeasurable experience have encouraged us all the time during our Internship. we would also
like to thank all that supporting CBE staff that guided us with their technical support on our study.
Finally, we would like to express our gratitude to our parents and friends. Without their tremendous
understanding and encouragement in the past five months, it would be impossible for us to
complete our internship accordingly.
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Abstract
This report describes the internship carried out in the commercial bank of Ethiopia, it was
conducted in three inter-dependent but different work environments. Mainly maintenance, network
administration, and Database administration. In the whole process, we learned about the quality of
work and gained practical analytical and communicative skills. We maintained office equipment
and District Network Installation while we were in the maitainance and after that we have worked
on managing the network that we installed and simulated different types of network configrations
and commands. Lastly we simulated oracle work enviroments
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List of Figures
Figure 1 Organizational structure of CBE .................................................................9
Figure 2:Maintenance-Branch workflow .................................................................10
Figure 3Network & Database Admin Workflow .....................................................11
Figure 4 While repairing Epson LQ-350 and HP laserjet 600 with a gear and
formatter board problem ..........................................................................................13
Figure 5 While repairing a Samsung smart LED tv with a Ticon problem .............15
Figure 6:Repairing a UPS with an inverter problem ...............................................16
Figure 7:Patch panel, Tester, RJ45, A server-rac ....................................................17
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List of Tables
Table 1:Networking equipment ...............................................................................20
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Table of Contents
DECLARATION ........................................................................................................................................... I
APPROVAL ................................................................................................................................................ II
Acknowledgment ........................................................................................................................................ III
Abstract ....................................................................................................................................................... IV
List of Figures .............................................................................................................................................. V
List of Tables .............................................................................................................................................. VI
Table of Contents ...................................................................................................................................... VII
Chapter One ................................................................................................................................................ 1
Introduction ................................................................................................................................................. 1
1.1 What is the Role of the Commercial Bank of Ethiopia? ............................................................... 2
1.1.1 Deposit Products and Services .................................................................................................. 2
1.1.2 Credit Products and Services .................................................................................................... 3
1.1.3 International Trade Service ....................................................................................................... 4
1.1.4 Money Transfer and Forex Services ......................................................................................... 5
1.1.5 Interest-Free Banking................................................................................................................ 5
1.1.6 Electronic Payment Services ..................................................................................................... 6
1.2 Vision ............................................................................................................................................ 6
1.3 Mission.......................................................................................................................................... 6
1.4 Core Values................................................................................................................................... 7
1.5 The Overall Structure of CBE .................................................................................................. 9
Chapter Two .............................................................................................................................................. 10
Overall Internship Experience................................................................................................................. 10
2.1 Printers: ....................................................................................................................................... 11
2.2 Personal Computers: ................................................................................................................... 13
2.3 Projectors: ................................................................................................................................... 14
2.4 Television:................................................................................................................................... 14
2.5 UPS: ............................................................................................................................................ 15
2.6 Networking (physical): ............................................................................................................... 16
2.7 Database administration: ............................................................................................................. 17
2.8 Network management: ................................................................................................................ 18
2.9 Problems We Faced and Solution ............................................................................................... 20
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Chapter Three ........................................................................................................................................... 21

Overall benefits Gained ............................................................................................................................ 21
1.6 Practical Skills ............................................................................................................................ 21
1.7 Upgrading Theoretical Knowledge ............................................................................................. 21
1.8 Interpersonal Communicating Skills ........................................................................................... 21
1.9 Team Playing Skills .................................................................................................................... 22
1.10 Leadership skills ......................................................................................................................... 22
1.11 Work ethics-related issues .......................................................................................................... 23
1.12 Entrepreneurship skills................................................................................................................ 23
Chapter Four ............................................................................................................................................. 24
Conclusion ................................................................................................................................................. 24
Recommendation....................................................................................................................................... 25
References ...................................................................................................... Error! Bookmark not defined.
Appendices ................................................................................................................................................. 27
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Chapter One
Introduction
The Commercial Bank of Ethiopia, abbreviated as CBE, is one of the most important banks
in Ethiopia. The bank was once part of the State Bank of Ethiopia, which was created in
1942. This paved the path for CBE to be established separately in 1963, before merging
with the then-existing Addis Ababa Bank in 1974. The Commercial Bank of Ethiopia has
around 22 million account holders who can enjoy a variety of services. Intending to digitize
money in mind, the bank already had more than 2.5 million internet banking users as of
last year. CBE is Ethiopia's first modern banking institution. With 485.7 billion in assets,
it was previously the largest African bank.
CBE is Ethiopia's first modern banking institution. It was previously one of Africa's largest
banks, with assets of 485.7 billion Birr as of June 30th, 2017. It presently has over 1500
branches around the country and plays an important part in the country's economic
prosperity and development. CBE was also the first bank in the country to offer Western
Union Money Transfer Services, and it currently works with over twenty money transfer
companies, including Atlantic International, Xpress Money, and Money Gram. CBE has
long-standing and dependable ties with internationally recognized banks throughout the
world. The Commercial Bank of Ethiopia has established correspondent relationships with
well-known overseas banks such as Commerz Bank A.G., Royal Bank of Canada, City
Bank, and HSBC Bank, it also has a SWIFT bilateral arrangement with more than 700
other banks throughout the world.
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1.1 What is the Role of the Commercial Bank of Ethiopia?
The commercial bank's role in Ethiopia is to act as a government representative bank

directed to the larger company working with import, and export businesses.
1.1.1 Deposit Products and Services

The Bank provides different deposit products and services that enable customers to save
money and store valuable property.
• Savings Account
This is an interest-bearing deposit account. CBE offers different types of savings accounts
designed to address the needs of different sections of society.
• Demand Deposit Account
It is a non-interest-bearing account that is operated by cheque.
• Fixed Time Deposit
This deposit account allows customers to deposit their money for an agreed term without
movement and receive a higher interest rate than the prevailing interest rate for savings.
The minimum initial deposit is birr 10,000 or USD 5,000 or its equivalent in EUR or GBP.
• Foreign Currency Account
This account is opened in USD, GBP, or EUR by international organizations, foreigners,

NGOs, embassies, etc whose source of funds is overseas and in foreign currencies.
• Diaspora Account
This account is designed for Ethiopians and foreigners of Ethiopian origin living abroad
and companies owned by them to deposit money in USD, GBP, or EUR.
• Safe Deposit Box
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CBE gives rental service of safe deposit boxes for customers to store their valuable
property.
1.1.2 Credit Products and Services

CBE provides credit for working capital and expansion and facilitation of local and
international trading activities. It also provides short, medium, and long-term loans. The
following are the major loan types provided by CBE.
• Overdraft Credit Facility

• Merchandise Loan Facility
• Warehouse Receipt Financing
• Pre-shipment Export Credit Facility
• Agricultural Output Financing for Cooperatives/Unions Against a Forward
• Delivery Contract with World Food Program (WFP)
• Import Letter of Credit Financing
• Back to Back Letters of Credit Financing
• Letter of Guarantee Facility
• Term Loans
These types of loans are granted for working capital and/or project finance to be repaid
within a specific period of time. The Bank extends Short-Term, Medium-Term, and Long-
Term loans. A short-Term Loan is granted for up to a maximum period of three years. A
medium-Term Loan has a maturity period longer than three years, but not exceeding a
maximum period of seven years. A long-Term Loan has a maturity period longer than
seven years, but not exceeding a maximum period of fifteen years.
Types of Term Loans:
• Motor Vehicle Loan

• Motor Vehicle Loan for Exporters
• Construction Machinery Loan
• Special Construction Machinery and Dump Truck Loan
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• Infrastructure construction term Loan

• Investment Financing for Enterprises Operating in Industrial Parks
• Partial Financing Term Loan
• Syndicate Loan
• Agricultural Term Loan
• Micro-finance institution loan
• Channel Financing
• Urban Utility Financing
• Consultancy Firm Financing
• Interbank lending
• Idea Financing
• Import letter of a credit settlement loan
• Loan buyout
• Housing Development Loan
• Consumer Loans
A consumer loan is given to consumer individuals for personal or household purposes.

CBE offers the following consumer loans.
• Condominium Loan
• Mortgage Loan for Ethiopian Diaspora
• Consumer Loans for Employees of International Organizations and
NGOs
• Personal Loan
• Automobile Loan
• Mortgage Loan
1.1.3 International Trade Service

CBE offers different types of trade service products and services that facilitate import and
export activities.
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• Documentary Credit
• Documentary Collection
• Advance Payment
• Consignment Basis Payment
• Guarantee
• Bid Bond
• Performance Bond
• Advance Payment Guarantee
• Loan Guarantee
• Retention Guarantee and
• Customs Duty Guarantee
• Franco Valuta Permit
• Small Items Export Permit
1.1.4 Money Transfer and Forex Services

• Local Money Transfer
• International Money Transfer
• SWIFT
• FCY Purchase
1.1.5 Interest-Free Banking

Sharia-compliant finance or Interest-Free Banking Service is an alternative banking service
that operates based on the principles of Sharia which prohibits at the core the receipt and
payment of interest as well as working in areas forbidden by the religion of Islam. CBE
offers the following Interest-Free Banking Services:
• Deposit and Investment;

• Financing;
• Guarantee;
• Trade Service;
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• Money Transfer (Hawallah); and

• Foreign currency exchange.
1.1.6 Electronic Payment Services

CBE provides different banking services via electronic channels.
• CBE Birr
• Transfer Money
• Cash Out
• Buy Airtime
• Buy Goods
• Pay Bill
• Check Balance
• Others
• ATM
• Forex ATM • Mobile Banking
• Internet Banking
• Point-of-Sale Terminal (POS)
1.2 Vision
To become a world-class commercial bank by the year 2025.
1.3 Mission
we are committed to best realizing stakeholders' needs through enhanced financial
intermediation globally and supporting national development priorities, by deploying
highly motivated, skilled, and disciplined employees as well as state-of-the-art technology.
we strongly believe that winning the public confidence is the basis of our success.
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1.4 Core Values

Our core values detailed below are the operating principles that guide our internal
conduct as well as us
relationship with our customers, partners, and shareholders.
1.4.1.1 Integrity
• we are committed to the highest ideal of honor and integrity.
• we strive to act in an honest and trustworthy manner.
• we firmly adhere to ethical principles.
1.4.1.2 Customer Satisfaction
• We strive to excel in our business and satisfy our customers.
• we are committed to offering the highest quality service to our customers and
aspire to be branded with quality in the minds of our customers and the general
public.
1.4.1.3 Employees Satisfaction

• we are committed to employee training and professional growth.
• we distinguish our employees as valuable organizational resources.
• we recognize our employees as valuable organizational resources.
1.4.1.4 Learning Organization
• we are committed to anticipating and responding to internal and external changes
through constant improvement and adaptation.
• we strive to establish a culture that nurtures individual and group learning.
1.4.1.5 Teamwork and collaboration
• we recognize the importance of teamwork for our success.
• we support one another and work co-cooperatively.
1.4.1.6 Public Trust

• we understand that the sustainability of our business depends on our ability to
maintain and build up the public's confidence.
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1.4.1.7 Value for Money

• we use resources carefully to save expense, time, or effort.
• we deliver the same level of service for less cost, time, or effort.
• we deliver a better service or get a better return for the same amount of expense,
time, or effort.
1.4.1.8 Decentralization
• we are committed to delegating operations and decision-making responsibilities.
1.4.1.9 Corporate Citizenship

• we value the importance of our role in national development endeavors and step
up for commitment.
• we abide by the law of Ethiopia and other countries in which we do business.
• we care about society's welfare and the environment.
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1.5 The Overall Structure of CBE
Figure 1 Organizational structure of CBE
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Chapter Two
Overall Internship Experience

At the end of July, we went to CBE and submitted our papers to Mr. Hailu in person and
had an interview and were asked about every detail exposure we had to Computer
engineering and our subjective views on the computer system. After that, we requested to
join the maintenance Department for a 3month period and the network and Database
administration for a month to have adequate exposure to the management and maintenance
side of each system. Our internship started in November in the maintenance department.
In this department office and computer equipment come from district maintenance centers
and get fixed we mostly worked on office equipment like printers, PCs, scanners,
projectors, and TVs.
The workflow of the maintenance department is first the faulty equipment comes to the
bureau then the manager comes and selects one person to look at it. The chosen person will
attempt to fix the equipment then if it is fixed it will be sent to a supervisor who will check
and send it back to the branch it came from.
Maintenance
Branch Maintenance officer Supervisor
manager
Faulty
Equipment Unfixed
Decicion
Fixed
Figure 2:Maintenance-Branch workflow
The workflow of the network and Database administration is first the request comes to the
manager then the manager gives it to one of the teams that work on the area of the request.
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The team will decide how to mitigate and will attempt to comply with the request if it is
fixed an email will be sent to the manager who will check and send a report back to where
the request came from.
Mitigation
Team
Request Manager
Requestor
Figure 3Network & Database Admin Workflow
2.1 Printers: are office tools that change digital data to a hard copy. There are 4
types of printers Inkjet, LaserJet, dot-matrix, and thermal printer. And a printer
passes through 7 steps to print out a text
Step 1: Sending: Data is sent to the formatter board of the printer.
Step 2: Cleaning: cleaning the drum from residual toner particles from the
previous print.
Step 3: Conditioning: applying a charge to the drum unit and the paper as
it passes through the corona wire.
Step 4: Exposing: the photosensitive drum is exposed to a laser beam.
Step 5: Developing: toner is applied to the latent image on the drum.
Step 6: Transferring: transfer roller, and applies a positive charge onto the
paper.
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Step 7: Fusing: Heat and pressure are applied to the toner by the fuser unit.
The toner generates a permanent bond as it is pressed and melted into the
paper.
Printers may have 2 types of issues when it’s electrical or mechanical. When it’s
mechanical it means it's connected with the gears that roll paper throughout the
system or any physical problems like a paper being stuck in between the drum and
other sensitive parts. When it's electrical that means it's either the formatter board
that receives the data from the PC or network or it’s the mainboard that contains
the power part and the control part. The power part contains the transformer and
different capacitors that provide the power that the components in the printer need
and the control board is the one that controls the 7 steps and interprets the data
received consisting of ICs, transistors, and switches.
While maintaining a printer first we check the power cable then we plug it in and
look on the LCD screen or the alert sound and check if any paper is stuck in the
machine if there isn’t any we unplug and will disassemble the printer then check
the power board if the required amount of power pass we will continue to the
control board and if there is any problem there too we continue to go on to the
mechanical part of the machine most printers have problems in their formatter
board or their mechanics because of their misuse and being worked on a daily bases
without a break making them clogged.
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Figure 4 While repairing Epson LQ-350 and HP laserjet 600 with a gear and formatter board problem
The solution for the above-mentioned printer was to open it and clean every part of the
electrical and mechanical parts with thinner. After that, the malfunctioning gear from the
Epson LQ-350 was removed and replaced with one from stock and put back together.
For the HP laserjet 600, the formatter board can’t be found therefore it was connected to
the bank network using an ethernet port and used only via the network.
2.2 Personal Computers: They are mainly Desktop and Laptop. When we
maintain these devices, we check two things if it’s a software-based or a hardware-
based issue, if it is a software issue, we will have a backup and reinstall the
software to fix the problem. If it is having a hardware malfunction, we first check
the power cable if power is going into the power unit of the pc then we open the
back panel and check to see if anything is disconnected after we unplug it for
safety. Then we check the power unit for desktop or the powerline on Laptop
check the going outlines are safe and intact then we continue to check if any
mountable devices are making the problem by dismounting them and powering it
on seeing if the previous problem has been solved if not we continue to the
motherboard components we check every MOSFET capacitor resistor and IC to
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find what's causing the problem then when it’s found we will remove it if
necessary or fix by changing the faulty part.
2.3 Projectors: is an optical device that projects an image (or moving images) onto
a surface when we maintain a projector, we first check the projector bulb which is
the most expensive and sensitive part of a projector if it's safe and sound we
continue to the power board and check if power is entering and being distributed
properly after that we check the control board which contains the USB, HDMI,
VGA(if any), and the control button. But most of the time projectors have
problems with the sensitive projector bulb which is sensitive.
2.4 Television: is a telecommunication medium used for transmitting moving

images in black-and-white or in color, and two or three dimensions and sound.
When we maintain televisions we first check if power is going in then try to turn
it on if it won't turn on. we open the backboard panel after we unplug and check if
the power board works using a multimeter then the control then board the ticon
lastly we check the screen entry and leaving lines checking if power reaches
through if it doesn’t then the problem is from the connection lines or the power
board. But If it has power but won’t turn on probably it’s from the ticon therefore
we change that equipment and check if the problem is fixed.
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Figure 5 While repairing a Samsung smart LED tv with a Ticon problem
The solution for the above-mentioned TV was to send it back to its company for a
component change.
2.5 UPS: These are devices that help us to have uninterrupted power to our devices.
Most of the time it's used as a power source when power from the service provider
is disconnected but in addition, It receives a fluctuating 210-220 volt power and
stabilizes it to have 220v constantly making our devices safe from an inconstant
power supply and sudden power loss that cuts our progress in our work
environment. When the UPS is connected to a power source (AC) the power
passes through the inverter and then gets changed to DC power and charges the 7
batteries which later then are used to give the uninterrupted power source while
charging the batteries it also sends a constant 220 volt to the outlets found on the
back that can be used to power our devices.
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Most of the time UPSs are used in server rooms because it’s a bank any type of
disconnect from the server might have a whole another level of loss in customer
data.
Figure 6:Repairing a UPS with an inverter problem
2.6 Networking (physical): The physical network consists of the cables (coaxial
cable, twisted pair, fiber optic, and telephone lines) that connect the different
hardware residing on the network, the adapter used on computers connected to the
network (hosts), and any concentrators, repeaters, routers, or bridges used in the
network. Here we first had to be informed about the network types, networking
devices, and working pieces of equipment of CBE. CBE network is based on the
B Type of network wiring standards although there is no functional difference b/n
A type and B type wiring standards CBE started first using B type thereby
everything is done using that. After that, we started by striping a cat 6 wire and
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making Ethernet cables using the B type (WwO, O, GwW, B, BwW, G, BrwW,
Br) and tested them for connectivity then we got introduced to the server room of
the department. There we saw that Ethio Telecom is the ISP and it connects all the
Branches with the data center. They use fiberoptic wire that is connected to a
router of the branch and then the router is connected to the switch and from the to
a patch panel then leaves the server room in trunks that will be sent to each end-
user in that department which is connected to their PC's using a straight-through
keystone.
Figure 7:Patch panel, Tester, RJ45, A server-rac
The Above figure shows the pictures taken while we were on a job on the
Teklehaimanot branch assisting in building a network for the district that was
relocating from the 4-kilo branch.
2.7 Database Administration: CBE uses the Oracle database management

system which is a multi-model database management system produced and
marketed by Oracle Corporation. It is a database commonly used for running
online transaction processing, data warehousing, and mixed database work.
CBE uses this DB by first installing a Linux operating system called Oracle which
is an open-source Linux distribution packaged and freely distributed by Oracle,
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available partially under the GNU General Public License since late 2006. It is
compiled from Red Hat Enterprise Linux source code, replacing Red Hat branding
with Oracle's loads. How we use it is simple, First, we install a virtual machine to
help us use more OS on our computer. Then install the Oracle Linux OS on the
Virtual machine. The minimum requirements should be met before continuing to
install and creating the database for a smooth and error-free work environment then
create groups that the Oracle Database needs and give them privileges so that when
we install the database it runs smoothly after that we extract the database and using
a terminal we run the installer either using GUI or using the terminal itself. After it
finishes installing, we then proceed to create the schema we are going to work on
by following these steps:
A. Create required directories.
B. Pfile (init. ora) file.
• Step1: -specify the oracle environment.
• Step2: - Start the database.
• Step3: - Create a database.
• Step4: - Verify.
C. Post Steps.
• Step1: - Post Scripts.
• Step2: - Password file (orapwd)
• Step3: - create spfile
• Now start the database from spfile.
After this, we can write SQL queries and perform activities using O-DBMS.
2.8 Network Management: Here we saw how we can configure and work on the
networking devices that we set up. Basically, we worked on a switch, routers, and
other networking equipment to combine and make them work as one. The network
architecture we’ve been working on is a client/server one. CBE uses the spine and
leaf method as its network architecture it is composed of 2 data centers and works in
a mesh network grid to perform connections between 1,700 branches every branch
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talks with the data center but branches can’t talk with each other, they can access the
same database but can't communicate with each other each conversation is made b/n
spine and leaf never in between leaf and leaf this makes it secured and make the flow
of data one way into the database of CBE.
First, we started by learning about the switches and routers around us. In each
branch, there is one edge router that connects to the VPN applied network coming
from Ethio-Telecom which is connected to the data center. Then that router is
connected to a core switch then that core switch is connected to the distribution
switch which as the name indicates distributes access to other access switches that
can be found on each floor. The core switch is a Layer 3 switch which means that
it can handle IP addresses as well as mac addresses making it versatile and very
recommendable for security purposes the distribution and access switches are layer
2 meaning they can only interact with mac addresses and VLANs are used for
grouping.
A VLAN (virtual local area network) is a subnetwork that can link together
groupings of devices on distinct physical local area networks (LANs). This means
that on a single physical device we can create many different local area groups and
give them names and security status with communications. Where we were working
VLANs were created with the number of floors on which different CBE
departments operate and every VLAN has a different IP address which does not
allow communication between each department unless it's intended to.
Lastly, we visited the DC DR which is composed of a Spine and Leaf network

architecture meaning the data center network structure is composed of two
switching layers:
• a spine and a leaf. The leaf layer is made up of access switches that
aggregate server traffic and connect it directly to the spine or network core.
In a full-mesh topology.
• spine switches connect all leaf switches.
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In the data center, there are 3 rooms Telecom room, a server room, and a power
room. In the Telecom room. The telecom room is the place where the line that
comes from the Ethiotelecom(ISP) to the data center is met with the edge router.
The second one is the power room which contains various types of electrical
equipment mainly transformers, UPSs, ATI, and Generators that function
seamlessly whether power is available or not keeping the data center alive after all
for a data center to be unfunctional for even five min means the destruction of the
country’s economy. Lastly, there is the server room here is the lifeline of the data
that the bank uses there are routers, switches both layer 2 & layer 3, and other
devices like firewalls, IPN
Table 1:Networking equipment
Type Model
1 Routers Nexus 9000 seies
2 Switches Nexus 9000 seies
3 Firewalls Firepower 4100 and 9300 Series
4 IPNs Cisco N9K-C9336PQ
2.9 Problems We Faced and Solution

One problem we faced during our internship was that the maintenance work was
done manually and it was tedious their paper trail was huge making every job
starting from scratch by checking from the power cable to the tiny finer detail of
the equipment that was sent there for assessment. We proposed a web-based app
that can ease this progress of starting from scratch and makes everything simple by
connecting the issuer and the maintainer using a form that will have a database and
which is transparent which makes this for the evaluators an efficient way of
conducting their work. This web app is consisting of a PHP, HTML, CSS,
JavaScript, and a PHP my-admin database making it simple and easier to use.
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Chapter Three
Overall Benefits Gained
1.6 Practical Skills

Some believe that useful life skills should be taught at schools in addition to the
standard academic schedule. But, school is chiefly an opportunity to learn about
academic subjects. The main argument in favor of learning these skills is self-
evident: they are useful. We have diversified knowledge on how to tackle
maintenance problems to any office equipment and we have a basic understanding
of the networking side as well we got in touch with the equipment and also some
of the configurations.
1.7 Upgrading Theoretical Knowledge

The definition of knowledge can be properly determined by combining theoretical
knowledge with practical knowledge. Through the combination, one can truly start
applying knowledge properly and efficiently. And upon working in CBE we have
gained very new theoretical explanations and it helped us research more on
concepts that were new to us driving us more on upgrading ourselves on more and
more new technologies.
1.8 Interpersonal Communicating Skills

Certain skill sets are crucial for professionals to be able to exercise in their work
environment. Regardless of your industry, interpersonal skills (such as being able
to effectively communicate) are important because they
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Help employees develop and foster strong working relationships with each other
and with their clients,
Contribute to increasing team and organizational productivity, and Create an
overall positive work environment. One of the best and most basic ways to learn
any skill, including various interpersonal skills, is to learn by doing and actively
practicing every day. We Exercised Self-Awareness of our environment and we
have been widening the social circle and earning the trust of our workmates for
even being more interactive and helping each other out even after we finished our
internship program.
1.9 Team Playing Skills

we know the importance of team working skills and how it increases the success of
a business. Also, how every single individual in a group can improve or gain skills
throughout the years that they work in groups. The individual should get a common
knowledge about teamwork and how it benefits the organizations that he/she is in.
we stated below the skills that are most important in a teamwork organization and
it is vital for team members to have and those we have gained throughout our
internship at Comercial Bank of Ethiopia.
• Communication
• Time management
• Problem-solving
• Listening
• Critical thinking
• Collaboration
1.10 Leadership skills

First of all, Leadership refers to the quality of leading people. Probably, it is one of
the most important aspects of life. Above all, Leadership has led to the progress of
human civilization. Without good Leadership, no organization or group can
succeed. Furthermore, not everyone has this quality. This is because effective
Leadership requires certain important characteristics like the ones listed above and
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working at CBE initiated us to have good leadership skills and through time and
more experience we believe we can do more for ourselves and the job environment
we are placed in.
1.11 Work ethics-related issues

As an employee, we would find a good work ethic to be of great importance to us.
If we see our work as important, we would be motivated to carry it out, exercising
a work ethic. As a manager, one could argue a work ethic is of even greater
importance. we can be very easily influenced by how a supervisor or peer would
react to a situation. If one person has a positive attitude, that mindset is likely to
spread. We have taken a very great experience from our supervisor to respect our
jobs and stick to our positions but most of all we took punctuality as a great lesson.
1.12 Entrepreneurship skills

Entrepreneur skills include various skill sets such as leadership, business
management, time management, creative thinking, and problem-solving. we
applied these skills in the roles that were handed to us by our superiors. We each
had innovative ideas on how to solve some of our daily tasks.
Page | 23

Chapter Four
Conclusion
In this internship, we have experienced three work departments. First is maintenance
thaughts us more about the disassembly maintenance and reassembly of most office
equipment and we learned how to assemble a network infrastructure using the correct types
of equipment. Then, networking which we learned how we can configure the network
devices that we saw in the maintenance. Lastly, the database introduced us to the Oracle
database management system and how to work without a GUI interface just by using
terminals on Linux.
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Recommendation
We recommend this internship showed that the best way to learn is to incorporate
theoretical teaching with practical training and it should be under consideration for next
interns they should be aware of the surroundings and the new ways and technologies rising
and that they should read more on the current ones to develop the entrepreneur innovative
way of thinking.
The other thing is that Commercial Bank of Ethiopia doesn’t allow interns togo into the
application development team interns would like to have a knowledge on the development
and operation of the “CBE mobile app “ and the “CBE birr apps “ it will help us get more
intouch with our theoretical knowledge more.
Page | 25

References
[1] C. B. o. Ethiopia, "about," [Online]. Available: https://www.combanketh.et/. [Accessed 16

april 2022].
[2] H. Tegenaw, Interviewee, Director of DC/DR Operations and Buesiness Development.

[Interview]. 01 March 2022.
[3] D. Team, "Downloads:Commercial Bank of Ethiopia," 2019. [Online]. Available:

https://www.combanketh.et/en/downloads. [Accessed 7 April 2022].
Page | 26

Appendices
CBE: Commercial bank of Ethiopia
Data: data is information that has been translated into a form that is efficient for movement or
processing.
Ic: An IC is the fundamental building block of all modern electronic devices.
IPN: Inter-Pod Network
B type: white with orange, Orange, White with green, Blue, White with blue, Green, White with
brown, Brown
DB: database is an organized collection of structured information, or data, typically stored

electronically in a computer system.
DC/DR: Data center data recovery this is there the entire data record is stored
Linux: Linux is the best-known and most-used open source operating system.
GUI: graphical user interface used in modern apps to ease the usage of the application
Page | 27

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DEBREBIRHAN UNIVERSITY

Electrical and Computer Engineering Department

Computer engineering stream

Internship report :”Maintenance, Network, and Database Administration

1. Yohannes Tadesse __________________

2. Abreham Sertse __________________

3. Keenboon Abate __________________

Adivisor’s Name Signature Date

Bilew A. ____________ ______________

Ammanuel T. ____________ ______________

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

Chapter Three ........................................................................................................................................... 21

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

1.1 What is the Role of the Commercial Bank of Ethiopia?

The commercial bank's role in Ethiopia is to act as a government representative bank

1.1.1 Deposit Products and Services

• Demand Deposit Account

It is a non-interest-bearing account that is operated by cheque.

• Fixed Time Deposit

• Foreign Currency Account

This account is opened in USD, GBP, or EUR by international organizations, foreigners,

• Safe Deposit Box

DBU, College of Engineering, ECE, Computer Engineering Stream

1.1.2 Credit Products and Services

• Overdraft Credit Facility

Types of Term Loans:

• Motor Vehicle Loan

DBU, College of Engineering, ECE, Computer Engineering Stream

• Infrastructure construction term Loan

A consumer loan is given to consumer individuals for personal or household purposes.

1.1.3 International Trade Service

DBU, College of Engineering, ECE, Computer Engineering Stream

1.1.4 Money Transfer and Forex Services

1.1.5 Interest-Free Banking

• Deposit and Investment;

DBU, College of Engineering, ECE, Computer Engineering Stream

• Money Transfer (Hawallah); and

1.1.6 Electronic Payment Services

DBU, College of Engineering, ECE, Computer Engineering Stream

1.4 Core Values

1.4.1.3 Employees Satisfaction

1.4.1.6 Public Trust

DBU, College of Engineering, ECE, Computer Engineering Stream

1.4.1.7 Value for Money

1.4.1.9 Corporate Citizenship

DBU, College of Engineering, ECE, Computer Engineering Stream

1.5 The Overall Structure of CBE

Figure 1 Organizational structure of CBE

DBU, College of Engineering, ECE, Computer Engineering Stream

Overall Internship Experience

Figure 2:Maintenance-Branch workflow

DBU, College of Engineering, ECE, Computer Engineering Stream

Figure 3Network & Database Admin Workflow

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

DBU, College of Engineering, ECE, Computer Engineering Stream

2.4 Television: is a telecommunication medium used for transmitting moving

Bilew A. __

Ammanuel T. __