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  • CSM Results Template For Hard Copies

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    Michael Ray Torres
    21 views11 pages
    The document appears to be a survey containing questions about a client's experience with a service across 8 service quality dimensions on scales ranging from strongly disagree to strongly agree. The survey collects the client's region of residence, sex, age, and type. It does not contain any other descriptive information.

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    CSM Results Template for Hard Copies

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    The document appears to be a survey containing questions about a client's experience with a service across 8 service quality dimensions on scales ranging from strongly disagree to strongly agree. The survey collects the client's region of residence, sex, age, and type. It does not contain any other descriptive information.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views11 pages

    CSM Results Template For Hard Copies

    Uploaded by

    Michael Ray Torres
    The document appears to be a survey containing questions about a client's experience with a service across 8 service quality dimensions on scales ranging from strongly disagree to strongly agree. The survey collects the client's region of residence, sex, age, and type. It does not contain any other descriptive information.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 11

    NO.

    REFERENCE CODE DATE NAME CLIENT TYPE


    CITIZEN

    REGION OF
    SEX AGE CC1
    RESIDENCE

    1 2 3 4
    CITIZEN'S CHARTER

    CC2 CC3

    1 2 3 4 5 1 2 3 4
    SQD0
    NEITHER
    STRONGLY STRONGLY STRONGLY
    DISAGREE AGREE OR AGREE N/A
    DISAGREE AGREE DISAGREE
    DISAGREE
    SQD1 (RESPONSIVENESS) SQD2 (R
    NEITHER
    STRONGLY STRONGLY
    DISAGREE AGREE OR AGREE N/A DISAGREE
    AGREE DISAGREE
    DISAGREE
    SQD2 (RELIABILITY) SQD3 (ACCESS AND FACILIT
    NEITHER NEITHER
    STRONGLY STRONGLY
    AGREE OR AGREE N/A DISAGREE AGREE OR
    AGREE DISAGREE
    DISAGREE DISAGREE
    SERVICE QUALITY DIMENSIONS

    (ACCESS AND FACILITIES) SQD4 (COMMUNICATION)


    NEITHER
    STRONGLY STRONGLY
    AGREE N/A DISAGREE AGREE OR AGREE
    AGREE DISAGREE
    DISAGREE
    DIMENSIONS

    ICATION) SQD5 (COSTS)


    NEITHER
    STRONGLY STRONGLY STRONGLY
    N/A DISAGREE AGREE OR AGREE
    AGREE DISAGREE AGREE
    DISAGREE
    SQD6 (INTEGRITY)
    NEITHER
    STRONGLY STRONGLY
    N/A DISAGREE AGREE OR AGREE N/A
    DISAGREE AGREE
    DISAGREE
    SQD7 (ASSURANCE)
    NEITHER
    STRONGLY STRONGLY STRONGLY
    DISAGREE AGREE OR AGREE N/A
    DISAGREE AGREE DISAGREE
    DISAGREE
    SUGGESTIONS/
    SQD8 (OUTCOME) FEEDBACK FROM
    CLIENTS
    NEITHER
    STRONGLY
    DISAGREE AGREE OR AGREE N/A
    AGREE
    DISAGREE

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