MANAGEMENT INFORMATION DOCUMENT | DIGITAL BANKING GROUP

MID-0088/2023
No. of Pages 04
Issue Date 22-Dec-2023
Effective date 13-Dec-2023
Valid till Further Notice

Initiated by: Digital Group, JS Bank

Note to: All concerned staff
From: Waqas Anis

SUBJECT: CREDIT CARD STATEMENT VIA JS BOT

JS Bank is inclined to implement Digitally Innovative means for customer interactions. Keeping
this idea in view, “Credit Card Statement” feature has been added in the “JS Bot” WhatsApp
service suite which aims to provide improved access and better customer experience.

Currently JS users call JS helpline to request for credit card statement. This service will enable an
instant solution and provide ease to customers, facilitating JS Bank credit card users to avail their
JS Credit Cards Statements via JS Bot.

Several advantages of this service include:

 To provide JS Credit Card holders an efficient and convenient way to access their credit
card statements without the need to physically visit branches nor make phone calls.
 Now JS bank credit card holders directly avail from the JS bot (WhatsApp).
 It will enable users to request their credit card statements, specify card preferences, and
receive statements instantly through the interactive JS Bot interface.
 It will enhance customer engagement and satisfaction by offering a seamless and user-
friendly experience.

This endeavor aligns with the bank's objective to streamline and simplify the banking
experience.

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User Front-End Journey:

Initiate chat on WhatsApp

Say Hello at +92 348 7003000
Press 2 for Card Services

Press 2 for Credit Card Services

Press 9 for Credit Card Statement

Press 1 to select which credit card statement is

required. (In case of more than one or multiple
credit cards options will be available to press in
ascending order to select)

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Finally, customer will receive Credit Card Statement

against the selected card last 4 digits

Work Flow:

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For any further details and clarity, if required, please feel free to contact the following:

Wahaj Hussain Santosh Kumar Amir Ali Jaffery

Product Manager Lead Social Channels SQA Engineer
Wahaj.hussain@jsbl.com Santosh.kumar@jsbl.com amir.jaffary@jsbl.com

Maria Tariq Muhammad Akbar Mohammad Saqib

Business Analyst Team Lead – QA Unit Head - Development
Maria.tariq@jsbl.com M.Akbar@jsbl.com Mohammad.saqib@jsbl.com

Muhammad Yasir Azeem Haider Syed Shajar Haider

Team Lead – DT Application Support Engineer Software Engineer
Yasir.muhammad@jsbl.com Azeem.haider@jsbl.com

Aqib Javed Mirza Ali Huzaifa Sultan Wajahat Paracha

Application Support Engineer Head – Digital Products Head – Digital Transformation
Aqib.Javed@jsbl.com Ali.huzaifa@jsbl.com Wajahat.paracha@jsbl.com

_______________
Waqas Anis,
Chief Digital Officer
JS Bank

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