Standard Operating Procedure

Hotel: Hotel Sarowar

Dearpartment: Sales and Marketing
Date: 2/6/2023

1.2 DAILY SALES REPORT

EXECUTIVE:
Rabin Poudyal
S.no Name Of The Company Address
1 Taday I have visited Kuku nepal for print quotation , pearls holidays, the trekkers society, radha krishna ho

EXECUTIVE:
Rabin Poudyal
S.no Name Of The Company Address
1 LEAVE …..( Work From Home)
S.no Rabin Poudyal
Sales Activities Today
Name Of The Company Address
1 Norbulinka Adventure P.Ltd Jyatha
2 Basanta Adventure Treks Expedition Naxal
I went to carrot holidays meet MD and ask bookings for june, july has sent the rates to Nebuti Travels , Hol

EXECUTIVE:
S.no Rabin Poudyal
Sales Activities Today
Name Of The Company Address
1 Sent rates to Basanta Adventure, Mission Nepal Travels, ABPA Expre
Some payment has been collected , I was basically working from office today .

EXECUTIVE:
S.No Rabin Poudyal
Sales Activities Today
Name Of The Company Address
1 Mountain Delights Treks Thamel
2 Sunny Travels Baluwatar
I have sent the rates to Trasit Nepal Travel , Contact several agencies like Richa Tours, Four season, Airwing

EXECUTIVE:
S.No Rabin Poudyal
Sales Activities Today
 Name Of The Company Address
1 Today engage mostly to get stall in Himalayan Travel Mart, sent rates to Delight Treks, AK Holidays, Preside
 DATE: 28/05/2023 , Sunday

Person/s Met Contact No E-mail

arls holidays, the trekkers society, radha krishna holidays, with scenic mountain with vistas travels has given the rates for ju

DATE: 29/05/2023, Monday

Person/s Met Contact No E-mail

DATE: 30/05/2023 ,Tuesday

Sales Activities Today
Person/s Met Contact No E-mail
Rajesh Gurung 9818400071 norbulinkaadventure@gmail.com
Siddik Kuwar 9860670617 basanta@mail.com.np
june, july has sent the rates to Nebuti Travels , Holidays bookers , Revised rates to Pearls Holidays .

DATE: 31/05/2023 ,Wednesday

Sales Activities Today
Person/s Met Contact No E-mail
Express Travels Quantam vendor entry sent to UNDP , Saathi Nepal starting business from 27 June from 10 room
king from office today .

DATE: 01/06/2023 , Thursday

Sales Activities Today
Person/s Met Contact No E-mail
Nirmala Dhamala (MD) 9841290101 nirmaladhamala60@gmail.com
Tenzin Norbu (MD) 9851020794 sunnytravel.com.np
eral agencies like Richa Tours, Four season, Airwings , Malla Travel and has confirm some FIT guests , had appoint on Mond

DATE: 02/06/2023 , Friday

Sales Activities Today
 Person/s Met Contact No E-mail
art, sent rates to Delight Treks, AK Holidays, President Travel , confim booking from Abhiwadan Holidays, talked with Red Pl
 Remarks
travels has given the rates for jun and july and assure them the best rates that we could be flexible to deal with as per off s

Remarks

Remarks
Has low movement for now will contact
Asking for the rates, they have us out hotel before

Remarks
siness from 27 June from 10 rooms.

Remarks
She is asking rates
He is saking for copitative rates , using Kuti Resort
FIT guests , had appoint on Monday to sunny Travels he wants to meet onece again to finalize groups.
 Remarks
adan Holidays, talked with Red Planet Tours,Shivalaya Tours .
le to deal with as per off season period.
0
Standard Operating Procedure
Hotel: Hotel Sarowar
Dearpartment: Sales and Marketing
Date: 2/06/2023

1.3 WEEKLY SALES REPORT

EXECUTIVE: Rabin Poudyal

WEEKLY UPDATE

Number of Days called

Number od Sales Calls made 16
People Met 16
Room Night Achieved 70

KEY BUSINESS CONFIRMED:

Company Hotel No of Rooms
Mr. Dipendra Ayer x 7 Sarowar, Pokhara 3xx
Mr. Ram Swaroop x 6 Sarowar, Pokhara 3xx
Mr. Mukesh Gupta x 4 Sarowar, Pokhara 2xx
Pata Guests Sarowar, Pokhara 9x
Holidays Bookers Nepal Sarowar, Pokhara 1xxx
Abhiwadan Holidays Sarowar, Pokhara 4xx
Dr. Piyus Konodia & Family Sarowar, Pokhara 2xx
Mr.Roshan Agrawal Sarowar, Pokhara 4xx
Mr.Bijay Panta & Family Sarowar, Pokhara 1xx,1x
Four Season Travel Sarowar, Pokhara 3xx

BUSINESS LOST/ REFUSED (WITH

DETAILS):
Company Hotel Lost to No of Rooms
Scenic Mountain Sarowar, Hotel 7

BUSINESS IN THE PIPELINE:

Company Hotel No of Rooms
ENTERTAINMENT/ SITE INSPECTION

COMPETITION UPDATE
High end guest are very low , european spanish didn't travel on june and july and july , chinese guests still doesn
maximum turn over of the guest in coming day. The most common issue is rates and cotagories of hotel respond
Date: 2/06/2023

In & Out Dates Rate

28/05/23-29/05/23 NRS 5500/-
29/05/23-31/05/23 INR 3700/-
24/06/23-26/06/23 INR 2200/- PP
30/05/23-03/06/23 Nrs 4000/-
02/06/23-04/06/23 Inr 5000/-
03/06/23-04/06/23 Nrs. 6500/-
1/06/23-04/06/23 NRS 8000/-
01/06/23-02/06/23 Nrs. 4500/-
01/06/23-03/06/23 Nrs. 5000/-
06/06/23-07/06/23 INR 4000/-

Total

In & Out Dates Room Nights

10/06/23-12/06/23 14

In & Out Dates Room Nights

e and july and july , chinese guests still doesn't have flows as it was expected as per location and services we expect
issue is rates and cotagories of hotel responding market randomly.
Room Nights
3
6
4
36
2
4
6
4
4
1

70

Reasons
Diverted confirmed booking to find lower rates.

Rates
t was expected as per location and services we expect
Standard Operating Procedure
Hotel: Hotel Sarowar
Dearpartment: Sales and Marketing
Date: 31st of May 2023

1.4 WEEKLY SALES REPORT

EXECUTIVE: Rabin Poudyal

MONTH:April
KEY AREA'S: Leisure Business

PORTFOLIO UPDATE:

Number of Accounts in your portfolio

Number of Accounts covered this month
Number of new accounts added on

SALES CALLS UPDATE:

No. of calls made
Sales
Sales Calls
Calls per
withday
GM/ Sales & Marketing
Manager/ Sales Manager

FOCUS ACCOUNTS UPDATE:

Account Name City Potential Target for the Hotel Activity

ENTERTAINMENTS:

Travelers/ Influencers/ Bookers Name Place Remarks

BIRTHDAY/ ANNIVERSARY FOR NEXT MONTH

Date Birthday/ Anniversary/ Special Occasions Name of the person

KEY BUSINESS CONFIRMED:

Company Hotel No of Rooms In & Out Dates

Total 0

BUSINESS LOST/ REFUSED (WITH DETAILS):

Company Hotel Lost to No of Rooms In & Out Dates
BUSINESS IN THE PIPELINE:
Company Hotel No of Rooms In & Out Dates
Saathi Nepal Tours & Travel
Scenic Mountain
Namaste Everest Travel
Richa Tours
CONFERENCE LEADS - (Residential/ Non Residential) No of Rooms/Room
Location Account Name Nights Dates

SPECIFIC RESPONSIBILITY UPDATE

Property/ City/ International Region Responsibility Update

Competitive Activity & Competition Information

Leads Follow Up ( Status - as in Conference Tracker)

STATUS ON HIT ACCOUNTS AND RETNTION ACCOUNTS - SUPPORT REQUIRED

FEEDBACK ( TO BE ATTACHED)

PLAN FOR COMING MONTH:

IDEAS FOR:
Product/ Service Improvement

System/ Process in Sales

Remarks/ Deadline
Company Name

Rate Room Nights

4
6
4
10
3
6
2

35

Room Nights Reasons

 Rates

Room Nights

Revenues/Rates

Pax
 Sales & Marketing
Achieved Revenue In
Month Achieved Room Budgeted Room Achieved % Budgeted % Room Outcome
NPR

March 67 1637 32.30% 55% -1570 353154.17

April 926 1440 35.07% 50% -514

77058068
MAY
Remarks:
1 Since most of the hotels now a days has MICE business , we do not have that communication with the sources of market , starting working on i
2 Catogorically as well we are getting the business after our compititor hotels get occupancy for ex like temple tiger, fish tail or barahi hotel so to
3 We targets high end guest in future also, usual kichen group do not support other guests .
Action Plan:
1 Sales & Marketing department will be well structured in coming day for better communication with define sources to the hotels.
2 According to the business (Chinesh / Mandarovar ), off season packages from May to September need to be lunched targeting domestic tourism
3 Hotel servicec ,quality of breakfast, food effects costumer, human resources like front office manager , reservation executive or officer , guest
housekeepin as well to be assured as soon as possible to get better result , all need to emphasizing this .
4 Timely communication of reservation , bills, payment these all make difference to be with the market and for this transportation and manpowe
cannot offer their vehical or transportation to the organization we must work on this , should manager one bike to sales office kathmandu .
We sales always targets to achive rhythm with the team inside the hotel and out to the clients.
5 Need to specify the hierarchy or an work order along the department to overcome overlaping the norms and values of each responsibility
to get better understanding and to achieve harmonic rhythem inside and out to the market as well.
6 Myself as a sales and marketing head getting good response, when I said we have office in kathmandu at your service and will work in close con
enthusiastic toward my property,I will give my best and ensure best from sales in coming days.

.
 Revenue Outcome In
Budgeted Revenue In NPR
NPR

16615250.5 -16262096.33

13990157 63067911

market , starting working on it form city office, kathmandu.

fish tail or barahi hotel so to compete with them quality assurance of services is vital as per the market study.

to the hotels.
ed targeting domestic tourism.
executive or officer , guest relation manager , rank of chef, in f&B and

ransportation and manpower is essential as per my study staff

sales office kathmandu .

es of each responsibility

ce and will work in close connection with all in coming day and I am