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The Marketing

Communication
Process:
Micromodel
Marketing Management

By Sweta Chakraborty
Overview

A micromodel of marketing communication


concentrates on consumer’s specific
responses to communications.

2
Response Hierarchy

Cognitive: Knowledge or thought process

Affective: Perception or attitude formation

Behaviour: Response and resonance

3
Response
Awareness Knowledge Cognitive
Process

Affective Liking Preference

Conviction Purchase Behaviour


4
What does the response sequence
imply?
Involvement Differentiation

Learn-Feel-Do High High

Do-Feel-Learn High Low

Learn-Do-Feel Low Low


5
Setting the Communication Objectives
5 M’s

Mission
Market
Message
Media
Meaning

6
Thank you
for listening

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