Management Information System

Management
Information Systems
Section 4
Instructors: Dr. Shaimaa El Gendy
TAs:
Abdullah Gazia George Shawky Mayar Magdy
Aya Abo Hamed Hadeer Fekry Naglaa Morsy
Eman Belal Mai Ismail Salma Ghazy
Ganna Abdelmoaty
Important Note
The next slides do not contain the whole content of the
lectures, but only headlines.
You should always study from the lecture materials.
Lectures Headlines (CH2)
• Business
• Business plan
• Basic Business Functions:
o Manufacturing and production
o Sales and marketing
o Human resources
o Finance and accounting
• Five Basic Business Entities
• Business Processes
• Levels in a Firm
• The Business Environment
• Types of Business Information Systems
• Systems for Collaboration and Teamwork
Review
Questions
Multiple Choice Questions
1. Which of the following is included in business development?
A. Quality of marketing efforts
B. Quality of sales efforts
C. Quality of customer service
D. All of the answers
2. Customers, sales, forecast are:

A. Basic Business Functions
B. Components of business plan
C. Business Processes
D. None of the answers
1. Which of the following is included in business development?
A. Quality of marketing efforts
B. Quality of sales efforts
C. Quality of customer service
Answer: D
2. Customers, sales, forecast are:

A. Basic Business Functions
B. Components of business plan
C. Business Processes
Answer: B
3. Business processes:
A. Serve operational managers
B. Monitor status of internal operations and firm’s relationship with external environment
C. Are major producers of information for other systems
A. Logically related set of tasks that define how specific business tasks are performed
B. Can be tied to functional area
C. Can be cross-functional
A. Serve operational managers
B. Monitor status of internal operations and firm’s relationship with external environment
C. Are major producers of information for other systems
Answer: D
A. Logically related set of tasks that define how specific business tasks are performed
B. Can be tied to functional area
C. Can be cross-functional
Answer: D
5. In order fulfilment process: sales process includes:
A. Check credit
B. Ship product
C. Submit order
D. Approved credit
6. In order fulfilment process: manufacturing and production process include:

A. Check credit
B. Ship product
C. Submit order
D. Approved credit
5. In order fulfilment process: sales process includes:
A. Check credit
B. Ship product
C. Submit order
D. Approved credit
Answer: C
6. In order fulfilment process: manufacturing and production process include:

A. Check credit
B. Ship product
C. Submit order
D. Approved credit
Answer: B
7 . Middle management includes:
A. Data workers
B. Operational workers
C. Scientist and knowledge workers
8. The organization environment includes:

A. Economy
B. Politics
C. Competitors
7 . Middle management includes:
A. Data workers
B. Operational workers
C. Scientist and knowledge workers
Answer: C
8. The organization environment includes:

A. Economy
B. Politics
C. Competitors
Answer: D
9. Global environment factors include:
A. Technology and science
B. Suppliers
C. Competitors
D. Regulations
10. Immediate environment factors include:

A. Economy
B. Politics
C. Competitors
D. International change
9. Global environment factors include:
A. Technology and science
B. Suppliers
C. Competitors
D. Regulations
Answer: A
10. Immediate environment factors include:

A. Economy
B. Politics
C. Competitors
D. International change
Answer: C
11. ______ monitor status of internal operations and firm’s relationship with external
environment.
A. Management information systems
B. Transaction processing systems
C. Decision support systems (DSS)
12. ______ provide weekly, monthly, annual results, but may enable drilling down into daily or
hourly data.
11. ______ monitor status of internal operations and firm’s relationship with external
environment.
Answer: B
12. ______ provide weekly, monthly, annual results, but may enable drilling down into daily or
hourly data.
Answer: A
13. ______ support non-routine decision making.
A. Decision support systems
C. Both A and B
D. None of the above
14. Decision support systems (DSS) include:

A. External information as well from MIS
B. Model driven DSS
C. Data driven DSS
D. All of the above
13. ______ support non-routine decision making.
A. Decision support systems
C. Both A and B
D. None of the above
Answer: A
14. Decision support systems (DSS) include:

A. External information as well from MIS
B. Model driven DSS
C. Data driven DSS
D. All of the above
Answer: D
15. Evaluating and selecting collaboration software tools include all of the following except:
A. Analyzing available products’ cost and benefits.
B. Data management
C. Consulting users for implementation and training issues
D. Evaluating security risks.
16. Information systems services include:

A. Telecommunications services
B. Data management services
C. IT standards services
15. Evaluating and selecting collaboration software tools include all of the following except:
A. Analyzing available products’ cost and benefits.
B. Data management
C. Consulting users for implementation and training issues
D. Evaluating security risks.
Answer: B
16. Information systems services include:

A. Telecommunications services
B. Data management services
C. IT standards services
Answer: D
True or False Questions
1. Business is a formal organization that makes products or provides a service in order to make a
profit.
2. Quality of marketing efforts and quality of sales efforts are the only business development tools.
3. Strategy, marketing, sales, and customers are parts of business plan.
4. Basic business functions are manufacturing and production ,Sales and marketing ,Human
resources and Finance and accounting.
5. There are Four Basic Business Entities: payments/invoices, employees, customers, and suppliers.
6. Business Processes are Logically related set of tasks that define how specific business tasks are
performed, Some processes tied to functional area and Some processes are cross-functional.
1. Business is a formal organization that makes products or provides a service in order to make a
profit.
True
2. Quality of marketing efforts and quality of sales efforts are the only business development tools.
False, , quality of customer service, Quality of marketing efforts & quality of sales efforts.
3. Strategy, marketing, sales, and customers are parts of business plan.
True
4. Basic business functions are manufacturing and production ,Sales and marketing ,Human
resources and Finance and accounting.
True
5. There are Four Basic Business Entities: payments/invoices, employees, customers, and suppliers.
False, five (+products and services)
6. Business Processes are Logically related set of tasks that define how specific business tasks are
performed, Some processes tied to functional area and Some processes are cross-functional.
True
7. Levels in a firm are junior management, middle management, and operational management.
8. Operational management consist of production workers, service workers, and data workers.
9. Global environment factors include technology and science, economy, and international change.
10. Immediate environment factors include customers, suppliers, competitors, politics, and
stockholders.
11. Data quality elements include clarity, relevance, accuracy, and completeness.
12. Executive support systems (ESS) is one of types of business information systems.
7. Levels in a firm are junior management, middle management, and operational management.
False, senior management
8. Operational management consist of production workers, service workers, and data workers.
True
9. Global environment factors include technology and science, economy, and international change.
True
10. Immediate environment factors include customers, suppliers, competitors, politics, and
stockholders.
False, customers, suppliers, competitors, regulations, and stockholders
11. Data quality elements include clarity, relevance, accuracy, and completeness.
True
12. Executive support systems (ESS) is one of types of business information systems.
True
13. Transaction processing systems provide middle managers with reports on firm’s performance,
summarize and report on basic operations from MIS.
14. Management information systems provide weekly, monthly, annual results, but may enable
drilling down into daily or hourly data.
13. Transaction processing systems provide middle managers with reports on firm’s performance,
summarize and report on basic operations from MIS.
False, management information systems
14. Management information systems provide weekly, monthly, annual results, but may enable
drilling down into daily or hourly data.
True
Thanks!
Contact us if you have any questions
agazia@eelu.edu.eg gshawkat@eelu.edu.eg mmagdysalama@eelu.edu.eg

aabohamed@eelu.edu.eg hfekry@eelu.edu.eg nmorsy@eelu.edu.eg
ebelal@eelu.edu.eg mismailomar@eelu.edu.eg sghazy@eelu.edu.eg
gabdelmoaty@eelu.edu.eg

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Management

2. Customers, sales, forecast are:

2. Customers, sales, forecast are:

6. In order fulfilment process: manufacturing and production process include:

6. In order fulfilment process: manufacturing and production process include:

8. The organization environment includes:

8. The organization environment includes:

10. Immediate environment factors include:

10. Immediate environment factors include:

14. Decision support systems (DSS) include:

14. Decision support systems (DSS) include:

16. Information systems services include:

16. Information systems services include:

3. Strategy, marketing, sales, and customers are parts of business plan.

agazia@eelu.edu.eg gshawkat@eelu.edu.eg mmagdysalama@eelu.edu.eg

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