SITUATION 1:

You are the team leader. Nam is a new member added to your team. He does a great job. However, he could not fit in with the old members of the group and was ostracized by the veteran employees of the group. From the perspective of the leader, how will
you solve the above situation?
As the team leader, I would first talk to Nam privately to understand his feelings and experiences. Then, I'd address the whole team to emphasize the importance of working together and being inclusive. I might organize team-building activities to help everyone bond. Pairing
Nam with a mentor from the team could also provide guidance. Additionally, I would talk individually with veteran members to address any concerns they may have. Encouraging open communication and resolving conflicts through mediation, if needed, would be part of the
plan. Regular check-ins with Nam and the team, along with ongoing efforts to promote inclusivity, would help create a positive work environment where everyone feels valued.
SITUATION 2:
Ms. Van is a market research team leader at ABC education Company. She is a professional one with a lot of experience in this field. Therefore, when managing the young employees in her department, she often imposes her work on the common work
and makes final decisions based on her personal thoughts, instead of listening to the other employees' contributions. This caused outrage in the workgroup. The employees in the department decided to submit to the Director of the company a proposal
to change the leader of the department. If you were the director of the company, what would you do to resolve the conflict in Ms. Van's group?
As the director of the company, I would address the conflict in Ms. Van's group by initiating a transparent and constructive conversation. I would meet with Ms. Van and the concerned employees to understand their perspectives and concerns. Emphasizing the importance of
collaboration and valuing diverse opinions, I would encourage open communication within the team. Additionally, I would suggest implementing team-building activities to foster a positive work environment and improve communication. If necessary, leadership training
could be provided to enhance Ms. Van's managerial skills, emphasizing the importance of inclusive decision-making. The goal would be to create a more cooperative and harmonious team atmosphere where all members feel heard and valued. Regular check-ins and feedback
mechanisms would also be established to monitor the progress of these initiatives and ensure ongoing improvements.
SITUATION 3:
You are a newcomer to the HRD department at Alliance One company. Your supervisors ask Ms Nga, who is your leader, to give you some introduction training about working process, from upstream to downstream. However,
although she shared too much, you are still confused about everything. Later, you recognize that she intended to make you confuse and misunderstand because she would like to keep her value. What will you do in this case? Shall you keep silent or try
your best or report to the upper- supervisor?
In this situation, as a newcomer in the HRD department at Alliance One, it's important to address the confusion caused by Ms. Nga's introduction training. Instead of keeping silent, consider taking proactive steps to clarify your understanding. You can try your best to seek
additional clarification directly from Ms. Nga by asking specific questions about the confusing points. If that doesn't bring clarity, consider discussing your concerns with a colleague or a peer who might have a better understanding of the working process. However, if the
confusion persists and significantly affects your ability to perform your job, it may be appropriate to bring the matter to the attention of an upper supervisor or HR representative. Communication is key in such situations, and expressing your need for clear guidance is essential
for your professional growth and effective contribution to the team.
SITUATION 4:
Your co-worker, Hiền, is "smell" so bad that you have to hold your breath every time he walks past. What will you do in this case?
If you notice that your co-worker Hiền has a strong and unpleasant smell, it's essential to handle the situation with sensitivity. Instead of avoiding the issue or making Hiền feel uncomfortable, consider addressing it discreetly and kindly. You could approach Hiền privately and
express your concern in a polite manner, suggesting that it might be helpful to use deodorant or consider personal hygiene habits. Emphasize that your intention is to maintain a comfortable working environment for everyone. Keep the conversation respectful and understanding,
and offer support if Hiền needs assistance or resources to address the matter. Open communication can help resolve the situation without causing embarrassment.
SITUATION 5:
You and Nguyệt are colleagues in a team. You work so hard while he tends to spend all day on social networks, watch Youtube or playing games. This happens over and over, but for some reason, your leader does not give any warning to him. What would
you do if you were her co-worker?
Working with Nguyệt has been challenging as I notice a stark difference in our work habits. While I put in a lot of effort, Nguyệt often spends the entire day on social networks, watching YouTube, or playing games. It's a repeated pattern, and what concerns me is that our
leader hasn't given any warnings. If I were Nguyệt's co-worker, I would consider having a friendly and open conversation with him. I might express my concerns about the workload and the impact on the team, offering support or discussing ways we can collaborate more
effectively. If the issue persists, I might consider discussing it with our leader or supervisor, emphasizing the impact on the team's productivity and morale, with the hope that a resolution can be found. Communication and teamwork are crucial, and addressing these concerns
can contribute to a more positive and efficient work environment for everyone.
SITUATION 6:
A customer visits your store to buy some products. Although he has chosen the product he likes, he still hesitates to decide whether to buy it or not. What would you do in this case if you are the sale staff?
If I were the sales staff and a customer came into the store, picked out a product they liked but seemed unsure about buying it, I would approach them with a friendly attitude. I might ask if they have any questions or if there's anything specific they're considering.
It's important to offer assistance without being pushy. I could provide information about the product's features, benefits, and any ongoing promotions. If the customer is still unsure, I might suggest they take their time, assure them that I'm available to help when
needed, and let them know about our return policy. Creating a comfortable and informative shopping environment helps the customer make a confident decision without feeling pressured.
SITUATION 7:
You are a hard-working and skillful staff, so you and your manager have a good relation. Then, your manager resigns, and you have a new manager. However, the new one does not like your former manager, so he always makes things difficult for you
because he thinks that you are on the former manager's side. In this case, how would you handle it?
In this situation, I would focus on building a positive relationship with my new manager by showcasing my dedication and skills. I would try to communicate openly with the new manager, expressing my commitment to the team and emphasizing my desire to work well with
everyone. It's important to be neutral and not take sides, demonstrating that I am adaptable and ready to support the new management. Additionally, I would actively seek feedback and ask for guidance on how I can contribute effectively to the team under the new leadership. By
staying professional, maintaining a strong work ethic, and being open to collaboration, I aim to overcome any initial challenges and foster a constructive working relationship with my new manager.
SITUATION 8:
You and Thanh, your close friend, entered the company at the same time and got the same starting salary. Afterwards, thanking to your higher performance, the head of the department proposed to the manager to increase your wage. Unfortunately,
Thanh knew that, and she feels disgruntled thinking that the company is unfair equally, eventually, she tends to be shy and afraid of speaking with you. What will you do in this case?
You and Thanh started working at the company together with the same salary. Because of your good performance, the head of the department suggested to the manager that your salary should be increased. Thanh found out about this and feels upset, thinking that
the company is not treating everyone equally. She has become shy and hesitant to talk to you. In this situation, I would approach Thanh with openness and honesty. I would explain that the increase was based on individual performance and not a reflection of the
company being unfair. I would reassure her that I value our friendship and encourage her to share her feelings so we can address any concerns together. Communication is key to maintaining a healthy relationship, and I would aim to make sure Thanh feels heard
and understood.
SITUATION 9:
You and your co-worker, Khanh, oversaw the running of a project. You and Khanh did your best and gave effective ideas for the project. Finally, the project was completed perfectly. However, Khanh gossips that she had to be in charge of all things
in the project, and you did not contribute any effort. Evenly, you had put everything on her head. What would you do in this case?
In this situation, I would address the issue calmly and directly. I might approach Khanh and express my concern about the gossip, sharing that it's important for us to acknowledge each other's contributions accurately. I would discuss the collaborative effort we
put into the project and the effective ideas we both contributed. If Khanh insists on spreading false information, I may consider involving our supervisor or another neutral party to mediate the situation. Open communication and a focus on the shared success of
the project are key to resolving misunderstandings and maintaining a positive working relationship.
SITUATION 10:
You have worked for a real state company for 3 years. Now, your salary is just higher than your starting one around 5%, similar to Lệ, who entered the company just 1,5 years and worked at the same position like you. You have proposed your manager
many times, but he just persuades you to share financial problem with the company and promises that you could get a higher position if trying to stay with the company more 2 or 3 years. This makes you disappointed. What will you do in this case?
After working at a real estate company for three years, I noticed that my salary has only increased by about 5%, even though I've been with the company longer than my colleague Lệ, who started 1.5 years ago. We have the same job. I've talked to my manager several times
about this, but he keeps telling me to be patient and share my financial concerns with the company. He promises that I might get a higher position if I stick around for another 2 or 3 years. This has left me feeling disappointed. In this situation, I might consider exploring
other job opportunities that value my experience and offer fair compensation for my work. It's essential to consider my own career growth and financial well-being when making decisions about my professional future.
1. GIẢI QUYẾT COMPLAIN CỦA KHÁCH HÀNG
Subject: Resolution of Your Complaint - [Your Company Name]
Dear [Customer's Name],
I hope this email finds you well. I am writing to inform you that we have thoroughly investigated and resolved the concerns you raised in your recent complaint regarding [vấn đề]. Your satisfaction is our top priority, and we take your feedback seriously.
[Tóm tắt ngắn gọn về các bước đã thực hiện để giải quyết vấn đề và mọi giải pháp hoặc cải tiến đã thực hiện.]
We understand the importance of [bài học rút ra hoặc những cải tiến đã thực hiện], and we are committed to ensuring that similar issues do not arise in the future. Your feedback is invaluable to us as we continuously strive to enhance our products/services and the overall
customer experience.
As a gesture of goodwill, we would like to extend a 50% discount on your next purchase as a token of our appreciation for your continued trust in [Your Company Name].
Once again, we apologize for any inconvenience this may have caused, and we genuinely appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please do not hesitate to reach out to us at [customer support email or
phone number].
Thank you for choosing [Your Company Name]. We value your business, and we look forward to serving you better in the future.
Best Regards,
[Your Full Name]
[Your Position]
[Your Company Name]
[Contact Information]
2. COMPLAIN
Subject: Formal Complaint Regarding [Specific Issue]
Dear [Recipient's Name],

I hope this email finds you well. My name is [Your Name], and I am writing to bring to your attention a matter that has been a source of concern for me. After careful consideration, I believe it is crucial to address this issue promptly to ensure a positive work environment.
[Giới thiệu ngắn gọn vấn đề]
I have noticed that [mô tả vấn đề một cách chính xác]. Despite my attempts to [hành động nào bạn đã thực hiện để giải quyết vấn đề], the problem persists, and it is adversely affecting [your work/your team/other relevant aspects].
[Trình bày rõ ràng vấn đề đang ảnh hưởng đến bạn hoặc tổ chức như thế nào]
I understand that every organization faces challenges, and I am hopeful that, by bringing this matter to your attention, we can collaborate to find an effective resolution. Addressing this issue is essential for maintaining a positive and productive work environment.
I kindly request that you investigate this matter further and keep me informed about the steps being taken to address it. If additional information is required from my end, please let me know, and I will promptly provide it.
Thank you for your attention to this matter. I appreciate your commitment to fostering a healthy and functional workplace.
Sincerely,
[Your Full Name]
[Your Position]
[Your Contact Information]
3. ĐẶT HÀNG
Subject: Order Placement for [Product/Service]
Dear [Supplier's Name or Company],
I hope this email finds you well. My name is [Your Name], and I am writing to place an order for [specify the product or service] with your company.
Below are the details of the order:
1. Product/Service Name: [Name]
2. Quantity: [Number]
3. Variant/Specification (if applicable): [Details]
4. Delivery Address: [Your Address]
5. Preferred Delivery Date: [Date]
Please find attached any necessary documents or purchase order forms required for processing this order. If there are any additional forms or information needed from my end, kindly let me know at your earliest convenience.
Additionally, please provide an estimated delivery date and any relevant shipping details. If there are specific payment instructions or terms, kindly include them in your response.
I appreciate your prompt attention to this order, and I look forward to receiving confirmation and any further instructions.
Thank you for your cooperation.
Best regards,
[Your Full Name]
[Your Position]
[Your Company (if applicable)]
[Your Contact Information]