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    This document discusses a case study of BMA's multi-pronged strategy to support mental health during COVID-19, with a focus on psychological safety. BMA already had diversity, health and safety, and mental health programs in place prior to COVID-19. The pandemic challenged leaders and employees. BMA developed an additional strategy including psychological safety training to support mental health, diversity, safety, learning, performance, innovation, and culture. Psychological safety creates an environment where people feel safe taking interpersonal risks without fears of appearing ignorant, incompetent, intrusive, or negative. It is measured at the team level and correlated with individual wellbeing. BMA worked with a consulting group to deliver team-based psychological safety training

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    A GREAT CASE STUDY ABOUT IMPLEMENTATION OF PS

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    case study BHP. Psychological Safety_COMP

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    This document discusses a case study of BMA's multi-pronged strategy to support mental health during COVID-19, with a focus on psychological safety. BMA already had diversity, health and safety, and mental health programs in place prior to COVID-19. The pandemic challenged leaders and employees. BMA developed an additional strategy including psychological safety training to support mental health, diversity, safety, learning, performance, innovation, and culture. Psychological safety creates an environment where people feel safe taking interpersonal risks without fears of appearing ignorant, incompetent, intrusive, or negative. It is measured at the team level and correlated with individual wellbeing. BMA worked with a consulting group to deliver team-based psychological safety training

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    © All Rights Reserved
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    6 views16 pages

    Case Study BHP. Psychological Safety - COMP

    Uploaded by

    reza ebrahimi
    This document discusses a case study of BMA's multi-pronged strategy to support mental health during COVID-19, with a focus on psychological safety. BMA already had diversity, health and safety, and mental health programs in place prior to COVID-19. The pandemic challenged leaders and employees. BMA developed an additional strategy including psychological safety training to support mental health, diversity, safety, learning, performance, innovation, and culture. Psychological safety creates an environment where people feel safe taking interpersonal risks without fears of appearing ignorant, incompetent, intrusive, or negative. It is measured at the team level and correlated with individual wellbeing. BMA worked with a consulting group to deliver team-based psychological safety training

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    of 16

    Psychological Safety: Case Study of an

    Organisational approach to Mental Health


    Naomi Armitage (Humanology Group) & Bobbie Foot (BMA)
    October 2020
    Out of adversity comes opportunity… (Benjamin Franklin)

    When COVID 19 hit, BMA had:


    Ø Diversity and Inclusion programs underway for ~5 years
    Ø Ongoing health and safety programs, including recent interventions in line with industry reset in 2019
    Ø Leader learning and development programs such as Step up to Leadership in place for ~6 years
    Ø Mental Health Framework in place ~4 years, including:
    Ø Resilience program being delivered
    Ø Peer support programs deployed at some sites
    Ø Mental health toolkits, communications and leader training, awareness campaigns
    Ø A refreshed BMA 5 year Culture plan, including plans to commence psychological safety training with General Managers

    COVID 19 brought extra challenges for our leaders, our people and our communities and we knew all the
    supports we had in place may not be enough

    Developed an additional Multi-pronged support strategy for mental health

    Foundational to this was Psychological Safety, to not only tackle mental health, but also support:
    Ø Diversity and Inclusion
    Ø Safety improvements
    Ø Learning and development
    Ø Business Performance and productivity
    Ø Innovation
    Ø Culture

    1
    What is Psychological Safety?

    Impression Management
    stops us taking
    Interpersonal Risks

    2
    Impression Management

    We don’t want to appear...

    Ignorant

    Incompetent

    Intrusive

    Negative

    3
    Impression Management

    We don’t want to appear... So we...

    Ignorant Don’t ask questions

    Incompetent Don’t admit weakness or mistakes

    Intrusive Don’t offer ideas

    Negative Don’t critique the status quo

    4
    Team Psychological Safety

    “A shared understanding by
    members of a team that the team is
    safe for interpersonal risk taking”

    Amy Edmondson, Harvard University, 1999

    5
    Psychological Safety- it’s not about being nice!

    6
    Building & Measuring Psychological Safety

    © Humanology Group Pty Ltd

    7
    Team Psychological Safety & Individual Mental Health

    Team Psychological Safety is


    directly correlated with
    individual mental health and
    wellbeing

    Team Psychological Safety is


    100% within the organisation’s
    control.

    8
    How Program was Delivered

    Team based approach consisting of:


    • Team introduction to psychological safety concepts
    • Leader 1:1 coaching sessions- initial and follow up
    • Measurement of Team Psychological Safety and Individual Wellbeing data
    • Team debriefs and workshops
    • Additional targeted work with teams requiring further support

    Humanology Group working with BHP Coal Asset and Site Leadership Teams

    9
    Team Data Example – what does this mean?

    10
    Example Strategies

    © Humanology Group Pty Ltd 11


    Team Progress Example

    12
    Psychological Safety will enable our key business levers

    13
    Further Learning:
    TedX HGSE talk- Building a psychologically safe workplace - Amy Edmondson:
    https://www.youtube.com/watch?v=LhoLuui9gX8&feature=youtu.be

    Boeing Article – Psychological Safety:


    https://hbr.org/2019/05/boeing-and-the-importance-of-encouraging-employees-to-speak-up

    Amy Edmondson Interview - COVID-19 and Psychological Safety – March 2020:


    https://www.youtube.com/watch?v=smXjIa7XYdg

    Naomi’s podcast with Shaun McCambridge - Fixed vs Growth Mindset & Creating Psychologically Safe Workplaces:
    https://www.stellarrecruitment.com/page/the-stellar- podcast/debunking-your-growth-mindset/5-fixed-vs-growth-
    mindsets-psychologically-safe-workplaces-naomi-armitage/

    14
    15

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