COMPLAINT

THE UNDERSIGNED COMPLAINANT/S TO THIS HONORABLE OFFICE, MOST

RESPECTFULLY ALLEGE/S THAT:

1. NAME/S OF COMPLAINANT/S: AGE STATUS

Name: JERAMEL MARIE M. LLONA 20 SINGLE

Tel No: 09517066749
Email Add: jeramelmarie27@gmail.com

2. ADDRESS: BALINAD, DARAGA, ALBAY

3. NAME/S OF RESPONDENT/S:

Company Name: Twitter Account username: @lauvenaespa, @uaenaextends (no full

info)

@NothinButGian ( GIAN CARLO O. PENAREDONDA)

Tel No: (no info)

Email Add: (no info)

4. ADDRESS: Pasong Kalabaw, La Mesa, Calamba City, South Luzon, Laguna, 4027

5. OWNER/MANAGER: Selling Account Twitter @lauvenaespa,

@uaenaextends, @NothinButGian

6. CAUSE/S OF ACTION:
(/) VIOLATION OF THE CONSUMER ACT OF THE PHILIPPINES
(R.A. 7394) , MORE PARTICULARLY:

( ) PROVISIONS ON CONSUMER PRODUCT QUALITY &

SAFETY
(/) PROVISION ON DECEPTIVE, UNFAIR AND
UNCONSCIONABLE ACTS/PRACTICES
(/) PROVISIONS ON CONSUMER PRODUCT AND SERVICE
WARRANTIES
( ) PROVISIONS ON LABELING AND FAIR PACKAGING

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 ( ) PROVISIONS ON DEFECTIVE PRODUCTS AND SERVICE
IMPERFECTION
( ) PROVISIONS ON ADVERTISING AND SALES PROMOTION
( ) CHAIN DISTRIBUTION PLANS OR PYRAMID SALES SCHEMES
( ) OTHER PROVISIONS CONTAINED THEREIN,
SECIFICALLY:
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
( ) VIOLATION OF PHILIPPINE LEMON LAW (RA 10642 )
( ) VIOLATION OF THE BUSINESS NAME LAW
( ) VIOLATION OF THE LAW REGULATING THE BROKERAGE
BUSINESS
( ) VIOLATION OF R.A. NO. 71, AS AMENDED
(PRICE TAG LAW)
( ) OTHER FAIR TRADE LAWS
SPECIFY: _________________________________________
_________________________________________
_________________________________________
_________________________________________
AND/OR

( ) NARRATION:

Last May 22, 2022, I sent Php 1015.00 to a Gcash Account Number 09750713074, under the
name of Soledad P, hoping that we could order a certain Enhypen Merchandise Light stick.
The twitter account with the username @NothinButGian, in which I ordered, promised us
that the items would be onhand next week, a week after I paid, but nothing came, until the
month of June. Multiple transactions are still going under their account together with
@lauvenaespa and @uaenaextends, so I thought that the problem was under their source
seller.

An issue came across the twitter community where @lauvenaespa and @uaenaextends are
tagged as scammers, who had multiple failed transactions. As a customer who wanted a safe
and peaceful order, I opted for refund, together with the order customers who also ordered
from them. My friend who also ordered the same merchandise, also opted for a refund, but
now fully refunded, from a different admin. It was in the end that I am fully aware that
@lauvenaespa and @uaenaextends had multiple admins and resellers. Since that time, we
waited for the promised tagline of “this week irerefund”, but as expected, nothing came.

By then, they asked us to fill out a google form for refund, but as again expected, nothing
came. They again made us send some form in their dms, but won’t even respond to me. I did
not even receive a reply to my email. Another google form was made, entitled as “final
refund form” but as again expected, nothing was refunded. This was another clause, possible
of Identity Theft, since we gave our personal information to them. June has passed, a month
from the promised refund timeline but they always give us the excuses that @lauvenaespa
had covid, and such things. People were really frustrated and disappointed with such kind of
irresponsible and “scammer behavior” people. @NothinButGian also closed his account
without proper statement to his customers.
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Until now, as of writing, August 7, 2022, they still won’t give us the refund we needed. I
know my rights as a customer. Maybe for people, a thousand peso is such a petty money. But
if you look at how many people, they are unable to refund and respond to inquiries, you
would know that is quite serious. I don't want to make the situation worse, but the situation
made me do it. Enough with the excuses, we are done with it. We just want a refund for the
money we paid, nothing more, nothing less. In these times of pandemic where people are
having problems with money, I am asking for your time to take a look at the situation and
initialize an action that has to be given. Screenshots, proofs and evidences were attached to
this.

7. PROOFS/EVIDENCES (ATTACHED):

First refund form:

https://docs.google.com/forms/d/e/1FAIpQLScg4dOIkYb90wGf3KRZLhG9wGjSSMjI5on3
DapQL_5PDyNtcw/viewform?
fbclid=IwAR2pWEbGx37cOWA8EeOwZNpry7i45q7DJIYLxyg-Q0d-DRTqcM7oiF0AbnIn

Second refund form:

https://www.cognitoforms.com/UaenaExtends/RefundFormForAdminNothinButGian

Third refund form:

Final refund form:

https://docs.google.com/forms/d/e/1FAIpQLScmpPbWFABNnbu3rGt5FBwPFpOJAZAFSw
YYT2WVtjpF5py29A/viewform?
fbclid=IwAR389phDrqNePxSHgxTme_fOydD_OhGwWTeephF3eKmVw-
UTgjnjToHTPKM

The Refund master list in which showed how many more should be refunded:

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https://docs.google.com/spreadsheets/d/1-I1QkC1G6y5P_fDkYyRMKlgRHtgNSF-
8lID2gHE2QIk/edit?fbclid=IwAR3yquz6-
PoEXQ2p6b6YT9SF2HHpF4bsriUPKjAxaCtNhwkGq3XwGYMfdmI#gid=503389380

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 NCR-SF050
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All photos are uploaded in here:
https://drive.google.com/drive/folders/17k9CWiSgytbjFXyE9odFSHxYcuxXGgne?
usp=sharing

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8. RELIEF: COMPLAINANT/S PRAY FOR THE FOLLOWING:

(/) REFUND
( ) REPLACEMENT
( ) OTHERS:
____________________________________
____________________________________
____________________________________

IN WITNESS WHEREOF, I HAVE HERUNTO SET MY HAND THIS 7th DAY OF

August 2022, IN Daraga, Albay.

JERAMEL MARIE M. LLONA

COMPLAINANT

VERIFICATION/CERTIFICATION

THE COMPLAINANT/S, UNDER OATH, HEREBY DEPOSE/S AND SAY/S:

A) THAT HE/SHE/THEY IS/ARE THE COMPLAINANT/S IN THE

INSTANT CASE:
B) THAT HE/SHE/THEY HAS/HAVE READ AND UNDERSTOOD THE
CONTENTS THEREOF:
C) THAT THE ALLEGATIONS THEREIN ARE TRUE AND CORRECT
OF HIS/HER/THEIR OWN PERSONAL KNOWLEDGE AND BELIEF
D) THAT FURTHER HE/SHE/THEY CERTIFY THAT AS OF THIS DATE,
HE/SHE/THEY HAS/HAVE NOT FILED IN ANY COURT, TRIBUNAL,
OR QUASI-JUDICIAL AGENCY, OTHER ACTION/S OR CLAIMS
INVOLVING THE SAME PARTIES AND THE SAME ISSUES. SHOULD
HE/SHE/THEY FIND/S THEREAFTER THAT A SIMILAR ACTION OR
CLAIM IS FILED OR PENDING IN ANY OTHER COURT, TRIBUNAL,
OR QUASI-JUDICIAL AGENCY, HE/SHE/THEY SHALL REPORT THE
SAME WITHIN FIVE (5) DAYS THEREFROM TO THIS HONORABLE
OFFICE.

JERAMEL MARIE M. LLONA

COMPLAINANT

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 SUBSCRIBED AND SWORN TO THIS ____ DAY OF ____________, AFFAINT/S
HAVING EXHIBITED TO ME HIS/HER/THEIR COMMUNITY TAX CERTIFICATE
NO. ________________ ISSUED ON ___________________ AT _______________ AND
HIS/HER/THEIR GOVERNMENT-ISSUED IDENTIFICATION CARD NO.
_______________________, AS FOLLOWS:

NAME CTC DETAILS. I.D. DETAILS

_________________________ ____________________ __________________

_________________________ ____________________ __________________
_________________________ ____________________ __________________
_________________________ ____________________ __________________
_________________________ ____________________ __________________
_________________________ ____________________ __________________

________________________
ADJUDICATION OFFICER

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