Examining The Impact of Artificial Intelligence Chatbots on the Academic

Performances of Senior High School Students of STI College Legazpi

Submitted to the Faculty of

STI Academic Center Legazpi

In Partial Fulfilment of the Requirements for the

Senior High School Information Technology Management and App/Web Development

By:

Alcazar, Elisha Faith R. Ludovice, Princess Bea L.

Aquino, Melville E. Pikal, Hans Fredrich L.

Hombre, Ralph Godwin A. Sy, Kyle Ethan L.

January 2024
 TABLE OF CONTENTS

Chapter I – Introduction

Background of the Study

Research Objectives

Statement of the Problem

Significance of the Study

Scope and Delimitations of the Study

Theoretical Framework

Theoretical Paradigm

Conceptual Framework

Conceptual Paradigm

Research Hypotheses

Definition of Terms

Chapter 2 – Introduction of Related Literature and Studies

Review by Related Literature (Foreign)

Review by Related Literature (Local)

Gap Bridged by the Study for Related Literature

Review by Related Studies (Foreign)

Review by Related Studies (Local)

Gap Bridged by the Study for Related Studies

Chapter III – Research Methodology

Research Design

Sampling Method

Subject of the Study

Data Collection Procedure

Research Instrument

Ethical Considerations
 CHAPTER 1

The Problem and its Background

Background of the Study

Artificial Intelligence Chatbots are rapidly coming into popularity especially to students. These

are computer programs that can have a conversation with an individual on any device. According

to (Gupta, 2023) she said that an artificial intelligence chatbot (or AI chatbot) is an innovative

technology that enables automated conversational interactions with users. It serves as a virtual

assistant, simulating human-like conversations and providing automated assistance. Powered by

AI algorithms and natural language processing (NLP), chatbots are designed to understand user

queries, respond intelligently, and deliver personalized experiences. At its core, an artificial

intelligence chatbot is a software program that utilizes AI techniques, such as machine learning

and NLP, to interpret and respond to user input. It can understand natural language, context, and

user intent, enabling it to provide relevant and accurate responses. Chatbots can be integrated into

various platforms, including websites, messaging apps, and voice assistants, allowing users to

interact with them conveniently.1

According to (Ventoniemi, 2023) these Chatbots are computer programs that are powered by

artificial intelligence that imitate human conversation. They can be found in customer service,

virtual assistants, and social media, aiming to provide personalized experiences that make you feel

like you're talking to a real person. AI chatbots are software programs that understand spoken or

written human language based on Natural Language Processing (NLP) capabilities. This allows

AI chatbots to discern the purpose behind a user's input and provide the most suitable response.
Another important thing is the Machine learning of an AI chatbot, that gives them enables them to

learn and enhance their capabilities through experience. ChatGPT, Google Bard and Bing Chat are

some of the most popular AI Chatbots on the market. Other common artificial intelligence Chatbots

are Siri, Alexa, Google Assistant and IBM Watson.

An AI chatbot's primary objective is to emulate human-like conversations and offer automated

assistance. Some following key purposes that a chatbot fulfills are, answering queries and guiding

users through processes, executing particular assignments given by the user and improving

customer engagements and providing immediate replies. Also, Chatbots hold the potential in

tackling diverse challenges spanning different fields as well as solving them. Some issues they can

resolve encompass include, offering personalized recommendations based on user preferences and

behavior, assisting in product or service selection, providing guidance and suggestions and

managing recurring queries and commonly asked questions that can free up human resources to

focus on more complex assignments.2

One of the primary ways AI chatbots impact education is by elevating the quality of learning and

increasing student engagement. These chatbots excel in delivering personalized tutoring and

assistance that adapts to individual’s learning styles and pacing. They possess the capability to

provide instant feedback, respond to inquiries, and assist students in comprehending complicated

concepts. This immediate and tailored support proves especially advantageous in subjects

demanding consistent practice and clarification, such as mathematics and languages. Furthermore,

AI chatbots foster engagement by making learning interactive and accessible outside traditional

classroom hours. Students can avail themselves of these tools at their convenience, from any
location, thus fostering a more flexible and self-directed approach to learning. This accessibility is

crucial in supporting continuous learning and reinforcing classroom instruction. While there are

definite benefits, the incorporation of AI chatbots into education presents its fair share of obstacles.

A significant concern revolves around the loss of critical thinking skills. An excessive dependence

on chatbots for answers and solutions has the potential to hinder students' capacity to

independently analyse and resolve problems.

Artificial Intelligence Chatbots (AICs) are computer programs designed to engage in natural

language conversation, transcending mere keyword recognition to comprehend the nuances of

human communication. They act as virtual companions, adeptly navigating the complexities of

human language by deciphering not only the structure of sentences but also the intent, context, and

even the emotional subtexts embedded within them. This ability is done by their Natural Language

Processing (NLP), a complex field that combines linguistics, computer science, and machine

learning to unlock the intricacies of human speech.

Modern day Artificial Intelligence Chatbots control vast datasets of text and conversations to

continuously refine their capacity for human-like dialogue. These AI chatbots employ advanced

algorithms to analyze words, identify key semantic elements, and grasp the underlying meaning

beyond the surface level. It can be imagined by a digital friend who not only retains your

preferences and anticipates your inquiries but also possesses the capacity to engage in meaningful

conversation, offering personalized support and empathetic understanding. This is the captivating

potential of Artificial Intelligence Chatbots (Drift, 2023).3

The origin of AI chatbots can be traced to the early days of computer science and the pursuit of

mimicking human intelligence. The initial chatbots, such as ELIZA in the 1960s, showed basic

skills in engaging with users through text, but they were confined to using pre-set responses or

rule-based systems. Moving to the present era, AI chatbots have transformed significantly. This

change is primarily due to the surge in computing power, the abundance of large datasets, and

improvements in AI techniques. (Ina, 2023) 4

According to (IBM, 2023) modern chatbots utilize advanced NLP models, including Transformer

architectures, recurrent neural networks (RNNs), and attention mechanisms, to understand and

produce text that closely resembles human conversation, allowing for more complex dialogues. A

key factor in the evolution of AI chatbots is their ability to learn continuously. Utilizing machine

learning methods like reinforcement learning, these chatbots can adjust and improve their

responses through user interactions. This progressive learning is crucial in creating more natural,

context-aware, and tailored communication experiences, narrowing the communication divide

between humans and machines.5

AI chatbots find their use in various sectors and industries. In customer service, they act as

relentless assistants, managing queries, resolving problems, and offering instant support 24/7.

Their capacity to efficiently handle monotonous tasks and scale up makes them vital for companies

looking to optimize customer interactions. In the healthcare sector, AI chatbots are transforming

the landscape as digital assistants for patients. They help with initial diagnoses, remind patients

about medications, and provide health-related guidance. Educational settings are also benefiting

from these bots, using them for customized tutoring, aiding students through educational content,
and promptly addressing academic questions. The entertainment sector is not left behind in

utilizing AI chatbots. They are integrated into gaming interfaces, narrative platforms, and

interactive experiences, enhancing user engagement, and creating more immersive experiences.

Ethical issues are prominent in the creation and use of AI chatbots. Issues surrounding data privacy,

algorithmic bias, and the risk of diminishing human elements in interactions require careful design

and governance to guarantee the fair and ethical use of these technologies. As AI chatbots evolve,

the goal to mimic human-like interactions continues. Progress in areas like sentiment analysis,

emotional intelligence simulation, and multimodal understanding, which combines text, voice, and

visual inputs, are pushing these bots towards improved emotional awareness and a deeper

understanding of user intentions.

In conclusion, Artificial Intelligence chatbots represent a combination of advanced technologies,

reshaping the way humans interact with computers. As these intelligent chatbots progress, their

incorporation into different aspects of our daily lives is set to transform communication norms,

revolutionize various industries, and lead to a future where humans and machines interact

harmoniously in a mutually beneficial relationship.

Research Objectives

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Statement of The Problem

This research paper aims to explore the following questions, focusing on the Senior High School

students of STI College Legazpi. This research endeavor aims to investigate the significance of

Artificial Intelligence Chatbots and their far-reaching impact on student performance and

academic success.

1. What are the perceived benefits and drawbacks of using AI chatbots in the academic

setting?

2. What is the relationship between AI chatbot usage and students’ academic achievements?

3. How can the impact of AI chatbots on student’s academic performances be measured and

evaluated?
Significance of The Study

The findings of this study will expand our understanding of Artificial Intelligence Chatbots, and

benefit the following areas:

Students are anticipated to be the primary beneficiaries of the insights and solutions

derived from this research. They will be provided with valuable knowledge as well.

Teachers will develop a more profound comprehension of the issue, gaining extensive

knowledge about the utilization and functionality of AI Chatbots. This enhanced understanding

will empower them to assess the effects of these chatbots on student learning and foster the

development of critical thinking skills.

Educational Institutions will be equipped to glean significant insights, enabling them to

devise and implement policies and programs tailored to regulate the integration of AI Chatbots in

the learning processes, particularly in fostering students’ critical thinking abilities.

Government entities such as the Department of Education and the Commission on Higher

Education will find this information instrumental in crafting research policies and establishing

guidelines for the effective and ethical use of Artificial Intelligence Chatbots in educational

settings.

Community Sectors including customer service, healthcare, and social media stand to

benefit from enriched knowledge and a more comprehensive understanding of Artificial

Intelligence Chatbots. This enhanced insight will inform their practices and strategies in utilizing

these technologies effectively.

Researchers in turn, will be able to collect and sustain pertinent data, facilitating the development

of specialized interventions for the application of AI Chatbots within academic environments.

Additionally, this research will contribute new and valuable perspectives on the evolving landscape

of Artificial Intelligence Chatbots.

Scope and Delimitations of the Study

The study will be specifically targeted to the enrolled Senior High School students in STI College

Legazpi in the school year 2023 – 2024. This study will be centred solely on investigating the

impact of Artificial Intelligence Chatbots on the academic performance of a Senior High School

student and explore the influence of it on different subject areas. Furthermore, the study will only

rely on self-reported data from students, which may be subject to biases or inaccuracies. In

conducting the study, the researchers will employ a dual approach for data collection, utilizing

both web-based surveys and printed questionnaires. The web-based surveys offer a convenient and

accessible means to gather information from our target participants, while the distribution of

printed questionnaires serves as a complementary method to ensure comprehensive data collection.

To ensure the candidness of responses and to minimize selection bias in the reported data, the study

will preserve the anonymity of its respondents. Furthermore, the presence of any discriminatory

errors detected in the research may raise questions about the extent to which the study's results can

be generalized.
Theoretical Framework

Figure 1. Theoretical Paradigm

Conceptual Framework

ARTIFICIAL INTELLIGENCE ACADEMIC

CHATBOTS PERFORMANCE

Figure 1. Conceptual Paradigm

Figure 1 presents the conceptual paradigm of the study. It consists of two variables, Artificial

Intelligence Chatbots as an independent, and Academic Performance as the dependent variable.

As depicted in Figure 1, Artificial Intelligence Chatbots pertains to the field of artificial

intelligence and natural language processing. They are advanced software programs designed to

engage in human-like conversations by interpreting and understanding written or spoken language.

These chatbots utilize algorithms and machine learning techniques to analyze and respond to user

queries, providing relevant and contextually appropriate information. Another variable, Academic

performance refers to the assessment and evaluation of a student's achievements, abilities, and

knowledge in an educational setting. It encompasses various aspects, including grades, test scores,

class participation, and overall understanding of the subject matter. Academic performance is often

used as a measure of a student's progress and success in their studies, reflecting their level of

comprehension, application of skills, and overall academic growth. It is an important indicator of

a student's capabilities and can have implications for future educational opportunities and career

prospects.
Research Hypotheses

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Definition of Terms

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 CHAPTER 2

Review of Related Literature and Studies

Related Literature (Foreign)

Related Literature (Local)

Related Studies (Foreign)

2.1 THE IMPACT OF ARTIFICIAL INTELLIGENCE ON HIGHER EDUCATION: AN

EMPIRICAL STUDY

(Slimi, 2023) stated that Artificial Intelligence (AI) is getting more attention, especially in higher

education. This looks at how AI affects teaching, learning, assessment, ethics, skills, and future

careers in higher education. Using a survey in the higher education community, this analyzes how

AI shapes education, its impact on teaching and learning, assessment, and predicts its influence on

graduates' careers. The findings emphasize AI's crucial role in the future of higher education,

highlighting its effectiveness in preparing graduates with new skills and emphasizing the

importance of addressing ethical concerns. AI has the potential to transform education by

personalizing teaching, providing quick feedback, and simplifying administrative tasks. The

positive impact on the learning experience, helping with knowledge and skill acquisition, is clear.

This emphasizes the need for higher education institutions to extensively include AI in programs

to better prepare graduates for the workforce.

2.2 THE IMPACT OF ARTIFICIAL INTELLIGENCE IN ACADEMIA: VIEWS OF

TURKISH ACADEMICS ON CHATGPT

(Livberber, 2023) said that in the past decade, the use of Artificial Intelligence (AI) and machine

learning technologies in academia has experienced a significant surge, prompting discussions

about their impact. This article focuses on examining the influence of ChatGPT, an AI and machine

learning technology, on the academic field, and gathering the perspectives of academics. To

achieve this, in-depth interviews were conducted with 10 academics, revealing a positive

perception of ChatGPT among them. Academics anticipate that ChatGPT can serve as a valuable

tool in scientific research and education, potentially inspiring new topics and areas of study.

However, ethical concerns, such as plagiarism and misinformation, were also acknowledged. In

essence, while ChatGPT is recognized as valuable in scientific research and education, academics

emphasize the importance of addressing ethical issues, particularly those related to plagiarism and

misinformation.

2.3 IMPACT OF ARTIFICIAL INTELLIGENCE ON THE HUMAN WORLD

(Tejan, 2022) stated that Artificial Intelligence (AI) has had a tremendous impact on our world,

influencing various areas. One notable area is the industry where AI has brought about significant

changes, particularly through automation. Nowadays, AI-powered robots and machines handle

repetitive tasks with remarkable precision and speed in manufacturing, leading to reduced errors

and costs. The introduction of AI has not only improved efficiency but also increased productivity,

contributing to economic growth. However, along with these advancements, challenges arise. As

AI continues to advance, concerns about job losses emerge. The automation of tasks that were

previously performed by humans raises worries about future employment. It is crucial for us to
carefully consider the benefits of enhanced efficiency in contrast to the potential impact on society

as AI technology evolves.

Related Studies (Local)

2.4 ARTIFICIAL INTELLIGENCE AND ITS POTENTIAL ADVERSE IMPACTS ON THE

PHILIPPINE ECONOMY

Recent progress in artificial intelligence (AI) and deep learning is expected to change job

opportunities, especially in office jobs. This shift raises worries about job loss, particularly in

countries with a lot of workers, like the Philippines. The services sector, a big part of the Philippine

economy, is at risk, involving 60% of the GDP and 22.8 million workers. AI might impact routine

jobs more than non-routine ones, with up to 47% of jobs in the United States at risk of being

automated. The Philippines, a top spot for business process outsourcing (BPO) firms, faces

challenges as AI and automation threaten these offshored operations. The BPO sector, with 1.15

million employees in 2016, has significantly helped the country's economy. However,

advancements in speech and language processing, computer vision, and cloud-based solutions

make BPO tasks easily automated. To navigate these changes and address potential job losses,

there's a need to focus on specific areas of BPO, like IT services and healthcare. The government's

2017 Investment Priorities Plan aims to spread industries, promoting growth in creative and

knowledge-based services. While automation poses threats like job loss, it also brings

opportunities for new jobs and better productivity. The application of AI, called "Augmented

Intelligence," suggests a collaboration between AI and human input. The rise of AI may offer a

boost for renewed growth, especially in addressing productivity issues in developed countries.
Embracing AI's benefits requires improving digital infrastructure, enhancing internet connectivity,

and developing workforce skills for emerging technologies. Both the government and the

education sector play crucial roles in getting ready for the digital revolution. A job-level approach,

rather than an occupational-level analysis, may reduce risks, stressing the need for workers to adapt

and develop skills that can't be automated (Yu, 2017).

2.5 ARTIFICIAL INTELLIGENCE IN THE PHILIPPINES EDUCATIONAL CONTEXT:

CIRCUMSPECTION AND FUTURE INQUIRIES

(Estrellado, 2023) stated that the infusion of Artificial Intelligence (AI) into the Philippine

educational system marks an irreversible progression, sparking profound discussions within

scholarly circles. This delves into the academic considerations and challenges associated with AI

in education (AIED). It explores the initial establishment of data center hubs, the potential for

enriching learning experiences, the role of data-driven decision-making, and the anticipated

opportunities arising from this transformative technology. The integration of AIED presents

promising prospects for elevating educational practices, offering personalized learning

experiences, and facilitating data-informed decision-making. However, successful implementation

necessitates a robust technological infrastructure and ample computing resources. This alignment

must extend to policy frameworks addressing crucial issues like data privacy concerns, bridging

the digital divide, and providing continuous faculty training and development. The literature

review emphasizes the collaborative efforts required between educators and policymakers. It

underscores the significance of addressing various aspects of teaching and learning, capitalizing

on the benefits offered by AI. To ensure the responsible integration of AI in education, social and

ethical implications must be meticulously established or reconfigured. By navigating these

considerations, the educational landscape can harness the transformative potential of AI while

mitigating potential challenges. This synthesis encourages a thoughtful and balanced approach to

maximize the benefits of AI in the Philippine educational context.

2.6 THE IMPACT OF ARTIFICIAL INTELLIGENCE AND CHATGPT ON EDUCATION

(Rege, 2023) said that ChatGPT, an advanced AI application, raises crucial questions about its

impact on education and industries. Concerns include potential replacement of human thinking by

AI and cheating in higher education. While AI can streamline tasks, like writing emails, drawbacks

exist. Students may not develop essential writing skills, and detecting AI tool usage is challenging

due to outdated technologies. Promising AI applications in education include overcoming writer's

block, summarizing research, aiding exam preparation, providing real-time feedback, and

facilitating lesson preparation. A balanced approach is crucial, recognizing AI benefits while

addressing ethical and educational challenges. The evolving educational landscape, accelerated by

COVID-19, requires ongoing adaptations. AI can be harnessed for productive purposes like

addressing climate change. The University of St. Thomas actively integrates AI technologies,

aiming to lead transformative change.

 CHAPTER III

Research Methodology

Research Design

Sampling Method

Subject of the Study

Data Collection Procedure

Research Instrument

Ethical Considerations
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