Field Service GPT

Power Your Frontline

with AI + Data + CRM

Name, Title
Twitter | Email
She/Her | He/Him | They/Them
Forward Looking Statements
This presentation contains forward-looking statements about, among other things, trend analyses and future events, future financial performance, anticipated growth, industry prospects, environmental,
social and governance goals, and the anticipated benefits of acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and
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including, but not limited to: impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our
ability to maintain security levels and service performance meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and
remediate performance degradation and security breaches; the expenses associated with our data centers and third-party infrastructure providers; our ability to secure additional data center capacity; our
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including litigation involving acquired entities such as Tableau Software, Inc. and Slack Technologies, Inc., and the resolution or settlement thereof; regulatory developments and regulatory investigations
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achieve our aspirations, goals and projections related to our environmental, social and governance initiatives.

Updated: September 28, 2022

Thank
you
Introduction
 Field Service Organizations are
Facing Increasing Demands

MORE Getting the Job Done

Personalization Right Every Time
RIGHT PERSON
GREATER
RIGHT PLACE
Efficiency & Speed
RIGHT TIME

%
33
RIGHT TOOLS
GROW & RETAIN RIGHT INFORMATION
Frontline Teams
of truck rolls require a 2nd
trip due to insufficient info
INCREASE or wrong diagnosis
Service Margins

Source: Aberdeen Group

 AI & GPT is Supercharging Field Service
This is your opportunity to differentiate from your competitors - at scale

THEN NOW

Inconsistent GPT-Powered
Field Experiences Briefings & Wrap-up

Hidden Institutional Knowledge GPT-Powered

& Data Obscurity Search & Knowledge

Time Consuming AI-Powered

Processes Scheduling & Asset Mgmt
 But this is Easier Said Than Done…
Roadblocks prevent your field service teams from using AI to achieve 2x productivity

THEN
DISCONNECTED
Systems & Departments
Inconsistent
Field Experiences
%
Hidden Institutional Knowledge
76 TOO MUCH
& Data Obscurity of executives Data
struggle
to deploy AI
Time Consuming
effectively
Processes
DIFFICULTIES WITH
Change Management

AI: Built to Scale Report, Accenture AI: Built to Scale Report, Accenture
 Introducing

Field Service GPT

% increase in frontline
+32 worker productivity Power Your Frontline with AI + Data + CRM

Supercharge field productivity with trusted AI

Fuel CSAT with real-time personalization

Streamline operations on one connected platform

Field Service GPT Summary
● This work order is for an installation of a
small battery pack.
● They are expecting you to arrive at the back
entrance where the work site will be
located.
● This is a new customer. You could offer to do
a full site evaluation at no cost to see if
there may be other business available.

Is this summary helpful? ����

On-Site
Mobile Work Post Work
Knowledge
Briefings Summarization
Pilot | Jul ‘23 Search TBD
TBD

2022 Salesforce Customer Success Metrics Survey

Fastest Growing Product at Salesforce
Field Service GPT

%
+23 Hyperforce
2022
increase in
scheduling &
dispatching FSM MQ
productivity 2021
Leader
2020
FSM MQ
2019 Leader
2016 2018
FSM MQ
Launched Fastest Acquisition Leader
Growing
Product
How
Field Service GPT
Works
Salesforce Einstein Pioneered AI for CRM

First AI for CRM

Everyone’s
data scientist

Low code
AI Predictions AI Forecasting
215B per day
Every Cloud

AI Recommendations AI Forecasting
51B Cyber Week recommendations

AI Self-Service Bots AI Offers

27% faster resolution
4 Key Risks of Generative AI

Accuracy Bias and Privacy and Sourcing of

Toxicity Security Content

Additional Considerations: Sustainability and Economic Disruption

AI & Data are the Future of Salesforce
Generative AI is deeply embedded in our Platform
Customer 360 Intelligent assistant for every line of business

Flow Dynamic Prompts & Customization

Einstein Generative AI Stack

Declarative Tools Prompt Templates Prompt Studio Low Code Setup

Low Code Tools NLP Indexing Few Shot Learning Toxicity Detection Continuous
Feedback Loop

Pro Code Tools Custom Model

Data Cloud Structured, Unstructured,harmonization, unification & models

Hyperforce Trusted Infrastructure

Salesforce Data Cloud Powers Einstein GPT
The intelligent heart of customer engagement

Customer Magic
Connect Harmonize

All your data

Lakehouse
Real-time and batch

Metadata model
Zero copy federation

100B+ daily events

Intelligent • Real-Time • Automated • Hyperscale

How Does Einstein GPT for Service Work?
Modes of Invocation
Einstein Bots, Reply
Recommendations,
Slack…
Einstein GPT Service replies

Foundation Models
Work summaries
LLM Gateway Customer 360 Data

Central Governance Fine-tuning on Knowledge articles

Standard interface/API any CRM data
Metering/Rate-Limiting you choose,
Security/mTLS with humans
Salesforce Models Prompt Engineering in the loop Search answers

Hyperforce + Data Cloud

Mobile work briefings
Whats Coming Soon for Field Service GPT?
Supercharge field productivity with trusted AI

Mobile Work Briefings On-Site Knowledge Search Post Work Summarization

Mobile Work Briefings On-Site Knowledge Search Post Work Summarization

Field Service GPT Summary

● This work order is for an installation of a

small battery pack.
● They expect you to arrive at the back
entrance close to the work site.
● This is a new customer. You could offer to
do a full site evaluation at no cost to see
if there may be a selling opportunity

Is this summary helpful?

Intelligently surface and Serve up answers fast from Automatically summarize service
summarize the most relevant relevant knowledge articles to appointments in a snap
data to start the job at hand technician questions

PIlot | July ‘23 Pilot | Winter ‘23 Pilot | Winter ‘23

Industry POV
Field Service GPT for Utilities
Scale service in a rapidly changing utilities industry

Scale service with automation

2.3X faster
time to value
Turn frontline workers into energy advisors by eliminating
repetitive tasks and delivering targeted recommendations

Personalize customer service with intelligence

Build customer satisfaction with seamless, tailored
experiences in the field and online

Connect processes with real-time data

Ensure healthy assets by using streamlined processes to
identify opportunities for proactive maintenance

Source: Service Cloud Customer Success Metric

Field Service GPT for Manufacturing
Scale service in the field and the office to optimize the value chain

Scale new business models with automation

decrease in
27% service/support
costs
Deploy automated systems and workflows to give frontline
workers time back to focus on cross selling and upselling

Personalize engagements with unified data

Unify data to humanize interactions across the manufacturing
ecosystem

Connect dealers, distributors & customers

Provide consistent service throughout the ownership lifecycle
by using digital channels to drive operational efficiencies

Source: Source: Salesforce Customer Success Survey 2023

Field Service GPT for Home Health
Scale service to improve the patient experience while lowering costs

Scale access to affordable, quality care

25% decrease in
operational cost
Increase your care providers’ efficiency with intelligent
appointment management and route optimization

Personalize home health experiences

Lower costs and improve access by using digital channels to
connect patients to the right care at the right time

Connect clinical and non-clinical data

Unify systems and teams with an up-to-date, 360-degree view
of every patient and provider
Product
 FY24 Field Service GPT First Call Deck | Delete Before Sharing

How Our Messaging Aligns with Our Product Pillars

Industry Layer
Field Service has
fin serv healthcare media auto comms utilities consumer goods transportation pub sec retail manufacturing
solutions built on
Industry Clouds
Key Messaging SCALE FIELD OPERATIONS WITH AUTOMATION

Presented in our PERSONALIZE FIELD DELIVERY WITH INTELLIGENCE

“money slide”
CONNECT FRONTLINE TEAMS WITH REAL-TIME DATA
Field Service
Product Pillars
All innovation will
fall under one of Customer Work & Asset Scheduling & Mobile Worker
these 4 pillars Experience Management Dispatching Productivity

Platform Layer
Field Service is
built on the the sales service marketing commerce tableau mulesoft platform slack sustainability partners success

C360 Platform
From the Back Office to the Field, Teams Work
Together to Exceed Customer Expectations

Customer Service Agent Dispatcher Frontline Worker

Requests support that Takes customer calls and Assigns and manages the Performs work at
requires fixing an asset requests field service service appointments customers’ locations
on site appointments via work
orders

Field Operations
Manages end to end field service processes
Field Service GPT at a Glance

Industry
Solutions fin serv healthcare media auto comms utilities consumer goods transportation pub sec retail manufacturing

Salesforce
Field
Service
Pillars

Customer Work & Asset Scheduling & Mobile Worker

Experience Management Dispatching Productivity

Salesforce
Platform sales service marketing commerce tableau mulesoft platform slack sustainability partners success
Building Blocks for Success

Platform for
Field Service

Personalized
Customer Experience Self Service Chat Messaging Social In-App & Web Email Bots Voice Remote Assist Slack In Field

Mobile Worker Parts & Automatic

Work Plans Guided Actions Offline Briefcase Offline UI Extensibility
Productivity Inventory Status Change

Resource Timesheet Shi & Capacity Contractor Availability Expense Scheduling Optimization
Management

Service History Hierarchy Uptime Tracking Maintenance Warranty

Real-Time
Asset
Proactive Management
Platform Contracts Entitlement Knowledge Parts & Inventory Swaps

Scheduling & Analytics Work Order Service Delivery Appointment Predictive Optimization Execution
Work
Field Service GPT at a Glance

Customer Understand the customer

Experience
Gather critical information and log interaction
everything field
teams & operations
needs to Research the problem

Determine if on-site support is required

Share real-time location information

Support remotely
CUSTOMER EXPERIENCE

Great Customer Experiences

Extend Beyond the Doorstep

60%
of customers say it
feels like they’re
communicating
with separate
57%
departments* of customers prefer
to engage
companies through
digital channels*

*Salesforce,State of Connected Customer, 2022

 CUSTOMER EXPERIENCE

Deliver Customer Satisfaction and Build Loyalty with

Connected Personalized Field Service
Deliver Unified Omnichannel Service
Self-Service • Bots • Messaging

Personalize Every Moment

RPA • Knowledge • Next Best Action

Create Real-Time Connected Experiences

Integration • Genie

AI-Guided Visual Assistant FUTURE

 CUSTOMER EXPERIENCE

Increase CSAT and Transform Engagement with

Real-Time Communication and Tracking
Boost Satisfaction with Digital Engagement
Automatically keep customers up to date by
providing real-time updates on their channel of
choice on the day of service. Share expected arrival APPOINTMENT ASSISTANT
time, mobile worker name, and photo to connect
with customers and improve their satisfaction.
Scale Field Service with Self-Service
Lower call volume and scale service by enabling
customers and companies to book their own
appointments via email, SMS, or WhatsApp.

% increase
35
Deliver Seamless On-Site Experiences in
customer
Allow customers to sign service reports safely on satisfaction
their devices. Capture feedback from customers to
drive efficiency and customer satisfaction in the
field.

Source: Salesforce Field Service Success Metrics Study, 2022

 CUSTOMER EXPERIENCE

Reduce Costs and Boost Satisfaction with

Real-Time, Visual Support from Anywhere
VISUAL REMOTE ASSISTANT

Provide Real-Time Remote Diagnosis

Ensure first-time fixes by capturing key
information to identify the right resource with
the right skills and right tools get the job done.
Simplify Self-Service
Increase satisfaction and reduces truck rolls with
remote troubleshooting launched by customers.
Scale with AI Driven Resolution
Elevate the service experience with self-guided,
step by step flows using virtual reality and
AI-powered recognition.

>24
hrs
get started fast
and deliver value
Salesforce Field Service at a Glance

Work & Asset Define & agree to service conditions

Management
Create preventative maintenance plan
everything field
teams & operations
needs to Correct operational flaws in service process

Get new parts and ensure they arrive on location

Perform cycle counts and track inventory used

Return defective parts and transfer inventory

 WORK & ASSET MANAGEMENT

Keeping Track of Internal & Customer Assets is Key

Asset downtime increases employee costs while eroding operating revenue and customer
confidence

Customer

Employee
Dissatisfaction 82%
Overtime of companies experience
Lost Production unplanned downtime at least
Time once every three years*

Source: Aberdeen Strategy & Research + ServiceMax, 2021

 WORK & ASSET MANAGEMENT

Gain Real-Time Visibility into Assets to Maximize

Reliability and Efficiency while Reducing Costs
Streamline Inventory Management
Serialized Product Management • Equipment Scheduling

Boost Uptime with Visibility into Assets

Proactive & Preventative Maintenance • Predictive Maintenance

Grow Service Revenue with Insights to

Contracts, Warranties, and SLAs
Outcome Based Contracts • Guided Path

Proactive Maintenance GA | Today!

FUTURE
%
Predictive Maintenance

31 increase in SLA
compliance

Source: Salesforce Field Service Success Metrics Study, 2022

Field Service GPT at a Glance

Schedule & Determine the right mobile worker for the job
Dispatch
Determine mobile worker status
everything
operations needs to
Assign work to mobile workers

Dispatch mobile worker to appointments

Ensure mobile worker has the right information

Optimize work for mobile workers

 SCHEDULE & DISPATCH

Field Service is Your Competitive Differentiator

Companies need to deliver the right technician, at the right place, at the right time, with the
right tools

Wasted Fuel

$2.90 Inefficient Fleet Usage

average
trucking cost
per mile* Unreliable Service Times

Poor Planning &

Manual Routing Schedule Inflexibility

*National Private Truck Council, 2022

 SCHEDULE & DISPATCH

Minimize Operating Costs and Maximize Utilization

with the Right Resource and Tools on the Right Route
Gain Real-Time Visibility into Jobs
Dispatch Management • GIS & Maps

Boost Utilization with Optimization

Enhanced Scheduling & Optimization • Complex Multi Day Work

Maximize Agility with Automation

Forecasting & Planning • Predictive Routing

% decrease
30 in
operations costs

Source: Salesforce Field Service Success Metrics Study, 2022

 SCHEDULE & DISPATCH

Increase Efficiencies While Saving Time, Resources,

and Cost with Enhanced Scheduling & Optimization
Built on Hyperforce for innovation, security, performance, and scale
Scheduling
Appointment Work
Booking, Bulk Count, Extended
Schedule, Drag & Match, Excluded
Drop Resources, Overtime,
Maximum Travel,
Optimization Required Resources,
Global, In-Day, Service Crews,
Resource Scheduling Resource Availability,
Territories
Resources
Priority, Skill, Min Insights
Appointment,
31% 26%
Overtime, Minimize
Travel Optimization
Increase in Work Order Decrease in
First Time Fix Rate Truck Rolls

See full list of features here. Source: Salesforce Field Service Success Metrics Study, 2022
Field Service GPT at a Glance

Manage the customer relationships

Mobile Worker
Productivity
Prepare for service appointments
everything mobile
workers need to
Provide service onsite

Handle requests remotely

Bill customers

Close service appointments

 MOBILE WORKER EXCELLENCE

Frontline Workers are the Face of Your Company

Companies need to invest in tools to ensure workers can deliver great experiences

and yet
65%
of frontline workers
feel the weight of
customer only 39%
expectations, more of frontline workers
than any other type of say their companies
service worker* invest in technologies
to meet their needs**

*Salesforce, State of Service, 2022 ** Deskless, Deskless Report, 2022

 MOBILE WORKER EXCELLENCE

Equip Your Frontline Teams With the Tools They

Need to be Productive for Each Job, Everytime

% increase
32
in
Deliver Mobile Worker Excellence frontline
Mobile • Offline • Extensibility productivity
Share Expertise Across Teams
Knowledge • Slack • Guided Workflows • Trailhead

Provide Real-Time Visual Remote Support

Visual Remote Assistant

AI-Guided Visual Assistant FUTURE

Mobile Offline Extensibility GA | Today!

Source: Salesforce Field Service Success Metrics Study, 2022

MOBILE WORKER EXCELLENCE

Connect Your Frontline Teams to

the Right Information Anytime, Anywhere with the
Salesforce Mobile App

Guided Intelligent Automated Build Your Own

Workflows Recommendations Actions Experience
 MOBILE WORKER EXCELLENCE

Reduce Costs and Boost Satisfaction with

Real-Time, Visual Support from Anywhere
VISUAL REMOTE ASSISTANT

Provide Real-Time Remote Diagnosis

Ensure first-time fixes by capturing key
information to identify the right resource with
the right skills and right tools get the job done.
Simplify Self-Service
Increase satisfaction and reduces truck rolls with
remote troubleshooting launched by customers.
Scale with AI Driven Resolution
Elevate the service experience with self-guided,
step by step flows using virtual reality and
AI-powered recognition.

>24
hrs
get started fast
and deliver value
Customer Stories
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AAA Reduces Costs & Empowers Its Members
Through Self-Service and Automation
Creates a member 360, empowering reps to upsell and
roadside events
cross-sell members across product portfolio
32M handled nationwide
annually
Empowers agents with full member history to personalize
conversations and deepen customer relationships with
every interaction of AAA - Auto Club

Gives members a “one-stop shop” customer portal to

30% Group’s roadside
events scheduled
via self-service
manage their membership and submit service requests

Provides faster roadside assistance by automating

%
appointment scheduling to ensure the right service at the
right time and by the right resource
10 efficiency gains in
closing cases

Increases member loyalty with dynamic, personalized

member experiences at scale

Sales Service Marketing Partners Financial Success Mobile Experiences

Services
Partners & Support
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Continued Investment in Field Service GPT
Scaled intelligently and broadly with our field service management specialization

Advisory Product Success Product Success PEMs Success Hubs

Customer Professional
Field Service Practice Leads Field Service Specialists Strategic Partnerships
Services
Success
Field Service Product Field Service Outbound
Support Field Service Technical Support
Management Product Management

Partner SI & ISV Partner

Alliances Strategic Partnerships
Success Enablement & Programs

Customer &
Sales & Solution Product
Partner
Campaign &
Content
Trailblazer
Engineering Marketing Events Community
Marketing Marketing
AppExchange Ecosystem
Industry specific functionality built on the Salesforce platform
Project Document
Media Mobility ERP / Payment Asset Centricity
Management Generation

Forms Mapping Shipment Others

MORE ON APPEX HERE

Salesforce Labs
Pre-build features and functions to accelerate time to value

Rider Bot SFS Dashboards Milestones PM Last Minute Risk Time Warp
App-less Metrics and Native app Assessment A visual 360 degree
experience for performance trends designed to help Allows the Field view of your key
customers to for Service Manager you track and Service Technician customer data
interact with their Inventory Manager manage your to assess and (leads, accounts,
SFS Service and System Admin projects and tasks. record risk at the contacts, cases,
Appointments over roles work site before assets and more)
SMS (or other starting the work.
messaging
channels). https://appexchange.salesforce.com/collection/SalesforceLabs
 SI PARTNERS
5,469
SFS Certified
Consultants

Field Service across 943 SIs

Partners
87
Delivering Navigator
Level I & II
Specialist

Customer Partners *

Success
7,215 APPEXCHANGE PARTNERS
SFS PLC Courses
Completed by
500 SIs
Leveraging Our
Ecosystem to Drive
Expertise & Augment 10M+
Delivery Capacity AppExchange
Installs

Find Your SFS Partner via the

AppExchange Consultant Finder

* Based on Partner Navigator Program

As of Dec 14, 2022

Field Service 34% YoY
Field Service membership growth
Community United View Field Service United
Drives
Collaboration
Across 42% YoY
membership growth
Customers &
Partners View Success Community

36% YoY
membership growth
View Partner Community
Bonus
Enable a Greener Future with Field Service

Scheduling & Optimization Proactive Maintenance

Reduction in travel time & Improve energy efficiency

distance, reducing fuel of equipment, reducing
consumption & efficiency greenhouse gas emissions

Real-Time Data

Asset Management Improve efficiency & accuracy,

reduce resource consumption

Extend lifespan of assets,

reducing resource
consumption & waste Visual Remote Assistant

Reduce resource consumption

& waste, improve overall
sustainability
Maximize Your Mobile Workforce with Contractors

With the Right Technology

Extend Territories

80%
of decision makers Expand Hiring Pool
find equipping
contractors
challenging* Deliver Consistent Service

Increased Capacity & Greater Visibility

Insight into Real-Time Availability

Source: Power Your Frontline With Field Service Management, Salesforce, December 2022
 WORK & ASSET MANAGEMENT

Bringing Deeper Asset-Centric Functionality to

Salesforce with ServiceMax Asset 360
Smarter with Asset Data
Full visibility of the installed base and
entitlements drives operational efficiency and
improves service execution Drive Operating Margins

Maximize Revenue
Prevent leakage and grow service profitability Maximize Revenue

Increase Equipment Lifetime Value

Real-time data and trends driving critical Increase Asset &
decision-making throughout the asset lifecycle Customer Lifetime Value

Deliver Exceptional CX
Proactively drive uptime, minimize customer
disruptions, and enable customer self-service
 Field Service Pricing At a Glance
Visual Remote
Internal External Assistant
$50/user/month
1099 Employees
Resolve issues faster
Technician with real-time visual
• Add on to Service Cloud OR Field Service
• Implementation in less than 24 hours
Access information to complete jobs Contractor support
right from the offline-first mobile app
Extend the power of Field Service
EE UE
Technician to your contractors
$150 $300 EE UE
Appointment $25/user/month
Dispatcher USD/ user/ month
(billed annually)
$50 $50 Assistant
USD/ per daily login Logins EE Logins UE
Optimize schedules and manages (billed annually) Build loyalty with • Use Digital Engagement or similar
schedulable resources in one place $20 $20
appt. updates and messaging solution for WhatsApp or SMS
EE UE
scheduling notifications
$150 $300 Contractor+
Includes functionality to supercharge
Field Service+ contractors' ability to cross-sell/ upsell

Asset360 by Dispatcher enterprise$50/user/month

Combines the power of Service Cloud, EE UE Technician
Sales Cloud, Dispatcher, and ServiceMax Field Service+ unlimited $75/user/month
Technician
USD/ user/ month
(billed annually)
$75 $75
EE UE USD/ per daily login
(billed annually)
Logins EE Logins UE
Drive operational contractor $20/user/month
efficiencies with a Contractor
$200 $350 $30 $30 contractor+ $45/user/month
360* view of assets
*USD/ user/ month (billed annually)

View Full Pricing Deck Here:

sfdc.co/url/SFSPricingLicensing
CORE LICENSE ADD ONS
 Mutual Success Plan for Your Evaluation
A proven path to a successful decision

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6

Discovery Demo Scoping Proposal Signature Kick-Off

Deeper conversation Proof of concept as Confirming Investment of time To include Review project roles,
to confirm business to how Salesforce requirements and and finances along stakeholders, timeline and
issues and goals. will alleviate issues necessary with Business Value procurement deliverables
and accelerate goal combination of tech Justification
Participants: achievement and services Participants:
ISV Partner Participants: ISV Partner
Service Leaders Participants: Participants: ISV Partner Service Leaders
IT ISV Partner ISV Partner Service Leaders IT
Finance Service Leaders Service Leaders IT
IT IT Finance
ROI
 Salesforce Recognized as a Leader in Field
Service Management

A LEADER
Magic QuadrantTM for Field
Service Management
Jim Robinson & Leif-Olof Wallin
Date: Oct 24, 2022
3 Years
in a row

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce Gartner does not
endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of
the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or
fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Salesforce Field Service Drives Success
Average Customer Success Metrics Achieved After Implementing Salesforce

QUALITY QUALITY PRODUCTIVITY PRODUCTIVITY

% % % %
34 35 31 32
Return on Increase in Increase in Increase in
Investment Customer Work Order Frontline (Mobile
(ROI) Satisfaction (CSAT) First Time Fix Rate Worker) Productivity

PEOPLE PEOPLE PROFITABILITY PROFITABILITY

% % % %
32 27 30 26
Increase in Decrease in Decrease in Decrease
Employee New Employee Operations in Truck
Retention Ramp-Up Time Costs Rolls

Source: Salesforce Field Service Success Metrics Study, 2022

Salesforce Is Leading in the Field
G2 Crowd recognized Salesforce as a leader in Field Service Management

Additional content placeholder

8.1 8.6
Good Business
Field Sales
Partner

8.8 8.2
Employee
Analytics
Communication

All Companies

Note: Scores are out of 10

Salesforce Is Leading in the Field
G2 Crowd recognized Salesforce as a leader in Field Service Management

Additional content placeholder

8.1 8.6
Good Business
Field Sales
Partner

8.8 8.2
Employee
Analytics
Communication

Enterprise Companies

Note: Scores are out of 10

Thank you