Discovery Digital Health Strategy - COVID-19 Accelerates

Online Healthcare in South Africa

Ashish

PGP13044

S-12

6C Framework

Content:
 Expand telehealth services: Increase the availability and accessibility of virtual
consultations with doctors and specialists.
 Develop educational content: Create informative and engaging content on various
health topics, including COVID-19 prevention and management.
 Personalize health information: Provide tailored health recommendations and
insights based on individual health data and risk profiles.
Cooperation:
 Partner with healthcare providers: Collaborate with hospitals, clinics, and
individual practitioners to integrate their services into the digital platform.
 Engage with technology partners: Collaborate with technology companies to
develop innovative solutions for remote patient monitoring, virtual consultations, and
data analytics.
 Establish public-private partnerships: Work with government agencies and public
health organizations to promote digital health initiatives and expand access to
underserved communities.
Construct:
 Enhance user experience: Design a user-friendly and intuitive digital platform that
caters to diverse user needs and digital literacy levels.
 Ensure data security: Implement robust data security measures to protect patient
confidentiality and comply with privacy regulations.
 Integrate with existing systems: Ensure seamless integration with existing
healthcare systems and patient records to provide a unified experience.
Configuration:
  Optimize digital infrastructure: Scale up IT infrastructure to support increased
demand for digital health services and ensure system stability.
 Leverage cloud computing: Utilize cloud-based solutions for scalability, flexibility,
and cost-effectiveness in managing digital health services.
 Implement data analytics: Employ data analytics tools to gain insights into user
behavior, health trends, and service utilization patterns.
Capability:
 Upskill healthcare professionals: Train healthcare providers in using digital health
tools and conducting virtual consultations effectively.
 Educate patients on digital health: Empower patients to use digital health tools and
navigate the online healthcare ecosystem.
 Promote digital health literacy: Raise awareness about the benefits and proper use
of digital health services among the general public.
Change:
 Adopt agile development: Embrace an agile approach to continuously improve
digital health services based on user feedback and market trends.
 Promote innovation culture: Encourage experimentation and innovation within the
organization to develop cutting-edge digital health solutions.
 Embrace regulatory changes: Adapt to evolving regulatory frameworks and ensure
compliance with data privacy and healthcare regulations.

By effectively implementing these strategies across the 6C Framework, Discovery can

solidify its position as a leader in digital health, providing accessible, innovative, and secure
healthcare solutions for South Africans.