BUSINESS STUDIES

•
TERM 3
Teamwork and Conflict
• Creative Thinking and Problem Solving
• Section C: Business Report Writing Practice
• Ethics & Professionalism
• CSR (Introduction to Grade 11)

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Teamwork – page 67

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 • Teamwork can be defined as the
combination of skills, knowledge and
experiences of different individuals in order
to work toward a common purpose or goal.
• The aim of teamwork is to combine people
What is or groups with various strengths in order to
meet the objective in the most efficient way.
Teamwork? • A team is only as strong as its' weakest link”

In a well -structured paragraph (8-10 lines),

discuss the above statement and whether you
agree or not.

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 Developing and establishing a team – p68
• From the minute a team is formed to the point of achieving their goal; the team
goes through multiple stages of development.
• The traditional view of establishing a team comprises of 4 stages:

Forming Storming Norming Performing

• Individual members joined
together with a common goal
• A common understanding must
be developed
• Strengths and weaknesses are
identified in order to ascertain
the various roles each person
will provide
• Volatile phase – testing each
other’s assertiveness, agendas
and roles
• Friction and competition –
leadership
• Successful completion of this
phase will set the foundation
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of how successful the team will
• Strong team cohesion is • Actively work together as a team
formed • Each member of the team
• Ground rules and contributes their strengths and
framework set up – the team works toward its goals
behaviour, boundaries, in a strategic and synergetic
methodologies etc manner.
• Strong sense of purpose and
4
team spirit is developed.
1. Activity 2 page 68
2. There are 4 main stages when
developing and establishing a team.
Name and briefly discuss each stage
and provide a real-life example of
what could happen in each stage. (16)

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 Informal Team

• Individuals who choose to associate with one

another.
Types of • Often seen to participate in activities after working
hours such as social soccer groups, dance classes etc.
teams – • Provides a feeling of self-fulfillment to the members

p69 Formal Team

• Individuals brought together by management to form

a team depending on their strengths.
• These teams will be responsible for a achieving a
Complete activity 4 – specific organisational goal while management will
p70 provide the resources required to achieve the task.
• There are 3 types of formal teams for us to know at
this point. Read up on them on page 69. (please take
the time to do so as this might be tested on)
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Benefits of a
successful team – p70

• Redraw the diagram

in your books and
complete Activity 5

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 Pitfalls of Teamwork
– p71
• Time wastage from conflict and disputes
over personal matters not related to
achieving the goals of the team.
• Members leaving who play a critical role.
This could lead to a void and having to
delay the time period of achieving the
objective. Concession planning (what is
this?)
• Group think: members become too
familiar with each other and thus go back
to previous methodologies and do not
challenge and compete with each other.
• Now, discuss at least 1 solution for each
of the above pitfalls.

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 Team Roles – p71
• Each one of us has a Challenger – not afraid
of conflict to achieve
Contributor – able
to make the team
natural team playing the goal. Assist the
team to remain
focus. Often has
technical know
style. Raymond honest and realistic in
their journey.
how and knows
how to use
Ackerman has Responsibility for
actions taken. resources
written multiple effectively

books on his success

with Pick ‘n Pay and Collaborator – often
acts as a project
how people can be Communicator –
encourages manager. Able to see
coached to take on inclusive dialogue
and acts as a
the bigger picture and
likes to achieve many
different roles/styles mediator
little goals to get to
the main objective.
in a team. Should be flexible

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 • Draw a table in your books summarising then
Achieving the Goals of a differentiating between Project Planning and the GAP
Analysis.
Team – p72

Project Planning GAP Analysis

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Functional vs. Dysfunctional Teams
– p. 74
• Collective collaboration between team members is required in order
to meet the team objective as opposed to fulfilling individual roles.
• If there is no collective collaboration, the team becomes
dysfunctional.

Trust and Commitment

Conflict Results
communication vs. Avoidance

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 Read through ‘Building a Complete the additional activity End of Topic 1
winning team’ on p.74 – 75. on p.75. DO NOT do no. 8 and
This can give you some ideas to 10. 11 is a question to pay close
bulk up answers. attention to.

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 Creative Thinking
The 3 – P Model of Creativity – p46

PERSON
• Most important element (entrepreneur/intrepreneur and their team)
• Creative, rational, analytical, flexible, emotional?
• The creative person has: expertise, motivation and creative thinking skills. Can be learnt over time.

PROCESS
• PESTLE, SWOT, Brainstorming
• Multiple techniques; depends on the needs of the business
• NEW problem solving techniques (textbook) how can SA businesses overcome problems that they have with these
techniques?

PRODUCT
• Innovation
• Fundamental changes, incremental changes, new product etc?
• Protection of intellectual property? P50
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• Activity 6 (Important) 13
Protection of Intellectual Property – pg 50
Summarise the types of protection by means of what it is and provide an example of each:
• Patents
• Licensing “know – how”
• Trade marks
• Unlawful Competition
• Copyright

• Patentable and non-patentable?

• Do protection methods prevent healthy competition? What are your thoughts on this.

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Overcoming a creative block
• Inability to solve a problem or the inability to
produce a process to solve the problem.
• Indigenous Thinking
• Refers to ways of knowing, seeing or
producing that have been passed down from
generations in a particular country or society.
• This could help a business gain a competitive
advantage as it is unique to that area.
• However, a con could be that innovation is
not encouraged.
• Additional activity p52 (do not do no.5 and
11)☺

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What is Creativity in a business context?
(Grade 11)
• Innovative thinking skills when rebuilding concepts
to gain a better understanding
• Insight, discovery and changing thought process.
What can I do to maintain my competitive
advantage?
• With the rapidly changing markets especially with
technology, a business owner , must be one step
ahead…
• Rejecting the obvious to find a solution that has
not yet been considered.
• Importance of Creativity in Business? Read through
notes on Teams

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Developing creative
problem solving skills
• THE 4 PILLAR APPROACH (Fluency, flexibility,
originality and elaboration)
• SCAMPER Technique helps businesses improve or
adapt existing products, ideas or a service offering
(Substitute, combine, adapt, modify, put to a new
use, eliminate/elaborate and reverse) – p63 extra
notes. Activity 3.
• Force Field Analysis (Draw diagram in books) looks
at the forces FOR (Pros) and Forces AGAINST
(Cons) existing ideas/issues and reasons for
moving forward. Activity 4
Additional Activity p65

End of Topic 3

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Professionalism and Ethics – Page 53
• Refer to the table on page 53 on rights and responsibilities.
• Now, in your books, tabulate 3 rights that you have at school
and what responsibility you have toward that right.

Organisational Culture and Ethical Behaviour

• Organisational culture refers to the employee’s perception as
to what is right/wrong behaviour in the office environment.
• The common understanding therefore stipulates the
expectations of employee and employer behaviour, however,
there must be a formal written code of conduct which is
made available to each employee to refer to. Example, their
signed contract.

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 • Management should lead by example –
Value Based Leadership.
• Employees should constantly be trained on
ethics in the workplace either formally or
informally.
• Complete Activity 2 (This a VERY important
question – possible essay type question!)
• Activity 3 – Think of 3 unethical situations
that may arise in school and how you would
help prevent it if you were privy to the
situation or a prefect. Provide a solution for
each situation ☺

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Ethics in Marketing
• What is the difference between what is ethical and what is legal?
• The following is considered to be unethical behaviour when a business markets products
or services:
• Materialism – false needs are created
• Deception – False advertising on what the product can do or selling second-hand goods
when advertised as new
• Using any form of discrimination/ hate speech/ gender bias etc. Can you think of any
adverts that may have done this in recent times?

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 Contracts and Contractual Obligations
• A contract is a written document that is legally binding between 2 or
more parties.
• The court will enforce the stipulations on the contract should either
party fail to comply with the agreement.
• The following are elements which make a contract legally binding
between parties: Contractual Sound Reasonable
Capacity Mind

Legal Possible

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• Summarise in your books what a breach of contract
is and what actions lead to it occurring.
• Draw out the different types of contracts diagram in
your books (page 56)
• Create a mock contract whereby you and a friend
agree upon something (ensure that it follows the
stipulations as above!). Also make sure that you
stipulate what will occur if there is a breach of
contract. Let’s keep it professional ;)

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Self Study

Read through pages 57 – 65 on self

management in a business context.
Complete the End of Topic 2 ☺
These tips will even help you better
additional activity No.s:
manage your own time and school 1,4,5,6,11,12,17,19 &
work – life balance at the moment ☺ 20
Make any necessary notes.

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Corporate Social Responsibility –
Introduction (Grade 11)

• CSR is about the relationship between the

business (corporate) and the society (social)
and the degree to which the business impacts
on society)
• Businesses follow the King’s Code (more detail
next year and Grade 12) which stipulates
certain requirements for sustainable business
practice.
• One element of the Code looks at Triple
Bottom Line Reporting (or the 3Ps – People,
Planet and Profit)
• Businesses must keep all stakeholders involved
in their quests for profits and not just on
‘selfish’ gain.
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