Marc Anthony Caranto Cruz

Block 7 Lot 11 Peso Street, Villa Carolina 1, Tunasan, Muntinlupa City

09159841989 • marcanthonycarantocruz@gmail.com

Summary
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven
capability to troubleshoot issues quickly. Maintain high level of professionalism, patience, and efficiency to
minimize customer dissatisfaction and increase customer loyalty.

Key Qualifications
● Problem-solving skill
● Multi-tasking
● Adaptability
● Time management
● Critical thinker
● Service and support

Work Experience
Convergys July 2017 - January 2018
Customer Sales Representative

● Maintained a friendly attitude, directing customers to product based on their needs.

Convergys October 2016 - July 2017

Customer Care Representative

● Adress customer service inquiries in a timely and accurate fashion. Give accurate information to
answer questions, troubleshoot issues, and resolve complaints.

Education
June 2004 - March 2007
Kapitolyo High School

Bachelor of Science in Nursing June 2007 - July 2011

Northwestern College

References
● Phoebe Rea, 09064662654, phoebeanne.rea@concentrix.com
● Leah Ramos, 09255947922, rleah515@gmail.com
● Analiza C. Ramos, 09563423001
● Jamin Caspe, 09460895273