SANCTION LETTER

Date 18/01/2024

Lalit Verma
S O GIRRAJ PRASAD 413 SHIV COLONY RAIGRON KA, MOHALLA
alwas Jaipur Rajasthan, Jaipur, Jaipur, RJ, IN, 30202
Jaipur
Jaipur City , 302027
Rajasthan

Branch: Bangalore
Reference: SC313CP143C33EFFT

Dear Sir/Madam,
We thank you for applying for Personal Loan with Vivriti Capital Limited (Formerly known as
Vivriti Capital Private Limited ) ("Lender 1" or "VCL") and Upmove Capital Private Limited
("Lender 2") (jointly referred to as “Lenders”). We are pleased to inform you that, based on
your loan application and details provided by you, loan facility has been sanctioned to you in
principle basis as per the terms and conditions mentioned below:

Loan Type Personal Loan ("Facility")

Program Name Unsecured Program
Loan Amount Sanctioned INR 22000
Colending/loan participation ratio 95.0 : 5.0
Lender 1: INR 20900.0
Lenders’ share in the loan (in amount)
Lender 2: INR 1100.0
Purpose of the Loan PERSONAL LOAN
Tenure of the Loan 5 months
Interest Type Fixed
Interest Payable Monthly
Rate of Interest (% per annum on
29.88 % per annum
reducing balance)/yearly
Installment Amount/Graded Installments 4734 for a period of 5 months
Break up of total amount payable Principal Interest Amount Total Amount
 22000 1670 23670
Frequency of repayment Monthly
**EMI Start Date (Post Completion of
Principal and/or Interest Moratorium, if 18/02/2024
applicable)
Fees and Other Charges Processing Fee: INR. 1870.34+ GST INR. 336.66
Insurance Charges INR: 0.0
Pre-EMI (Per Day) NA
18 day of every month.(subject to final
Due Date of EMI
disbursement)

NA
Number of Advance Installments
Installment Mode Arrear
Penal Interest/Default Interest 0%
Total unpaid interest as per original repayment
Part Pre-Payment Charges
schedule (not exceeding 15% of the principal
/Foreclosure Charges
outstanding)
**Note: The EMI due date & EMI amount may change depending upon the actual date of
disbursement.

Please note that the facility will be subject to the following terms and conditions:
1. Applicable rate of interest is fixed in nature, subject to other terms and conditions as may
be specified in the Loan documents.
2. This sanction is subject to further due diligence as the policy of the Lenders as mentioned
in the additional sanction conditions hereinbelow.
3. Loan tenor and/or EMI amount mentioned herein may change from time to time as per
terms of the Facility documents.
4. Any material fact concerning the borrower’s / guarantor’s income / ability to repay / any
other relevant aspect should be disclosed and not suppressed or concealed at any point
of time with the Lenders.
5. All statutory taxes, duties and levies under the applicable laws, as may be amended from
time to time, shall be additionally payable by borrower.
6. PAN of the Lender 1 is AAFCV9757P and PAN of the Lender-2 is AACCU2546A.
Borrower to deduct TDS in the respective PAN of the Lenders for which monthly auto
SMS will be triggered to the Borrower mentioning the share of Interest breakup Lender 1
and Lender 2 on which TDS to be deducted.
7. The additional sanction conditions: (to be incorporated -on case to case basis)
We would like to inform you that the issuance of this in-principle sanction letter shall not
guarantee the loan disbursement which will be done at the sole discretion of the Lenders. It
shall neither constitute an offer nor a contract.
As a token of acceptance of this sanction, you are requested to return a copy of this letter duly
signed and accepted by you and other co-borrower(s). The sanction Letter will remain valid for
a period of 60 days from the date of issue thereof.
In case of any query, you may have regarding sanctioning of this loan facility, kindly contact our
customer service team through any of the channels mentioned below.
Yours Sincerely,
Contact details of LSP’s (SmartCoin) Grievance Redressal Officer
Designati
Grievance Redressal Officer
on
Name Mr. Ravi Kumar
Contact
+91 9986640571
No.
Email ID grievance@smartcoin.co.in
Indiqube Gamma, No.293/154/172, 3rd Floor, Outer Ring Road, Kadubeesanahalli.
Address
Bengaluru, KA, 560103
In case of any query/ grievance, you will have the option to reach Lenders’ representatives
mentioned below:

For Lender 1
Designation Grievance Redressal Officer
Name Ajitkumar Menon
Contact No. 044- 40074801
Email ID grievanceredressal@vivriticapital.com
For Lender 2
Designati
Grievance Redressal Officer
on
Name Nadeem K
Contact +91 9986640581 (The contact number is allocated exclusively to the Grievance
No. Redressal Officer
Email ID grievanceredressalofficer@upmove.in

Customers may refer the Grievance Redressal Mechanism as set out in the Grievance
Redressal Policy at the below link for redressal of their grievances:
Lender 1:
Policy Details:
https://www.vivriticapital.com/Greivance_Redressal_Mechanism.pdf
Lender 2:
Policy Details:
https://upmove.in/assets/customer_grievance_redressal_policy.pdf
Note: The loan will be serviced by Upmove Capital Pvt Ltd in its capacity as Service Partner, on
behalf of Lender 1 and accordingly shall act as the first point of contact for any queries and
grievances with respect to your loan. Nevertheless, the agreement between Lender 1 and
Upmove Capital Pvt Ltd shall not affect your rights as a customer against Lender 1 and you
may contact or seek redressal from Lender 1.
Other terms and conditions:
1. Disbursement shall be subject to execution of transaction documents and the facility/ loan
agreement and other transaction documents may / will contain terms and in addition to or
in modification of those set out in this letter.
2. The continuance of the Facility is subject to cancellation and / or repayment to the
Lenders on demand without assigning any reason for the same.
3. The Lenders are entitled to add to, delete or modify all or any of the terms and conditions
for the facility and/or the Standard Terms applicable to the Facility.
4. You shall immediately intimate the Lenders in the event of any change in your repayment
capacity including a loss / change in job / profession etc. any change in the information
submitted earlier.
5. You have an option to enrol under Group Insurance scheme to cover the loan facility
availed in full or part disbursal. You are free to avail insurance from any of the Insurance
intermediaries and companies operating in the market. You will be required to pay
insurance premium separately as applicable.
6. Please note that risk-based pricing is determined based on the risk associated with type of
loan (Risk Gradation),
a) Profile, financial stability and market reputation; b) Credit history and duration of relationship;
c) Group strength, overall customer yield, future potential, repayment capacity based on cash
flows and other financial commitments; d) Interest, default risk in related customer segment; e)
RBI guidelines, other laws or any other factors on a case-by-case basis, as applicable. In
addition, there is a regular review exercise of the interest rates and product features with the
competition offerings. An additional risk premium may incorporated in the pricing which is
based on the credit risk associated with the customer which is a function of his credit history,
bureau information, internal rating along with other factors like the borrowers income etc.
Hence, it should be noted, that the interest rate applied is different from customer to customer
and his/her loans/advances. The range of rates of interest and approach for gradation of risks
are also available on the website of Lender 1 at www.viviriticapital.com and of Lender 2 at
https://upmove.in/
1. Please note that this is the only sanction letter issued by the Lenders in respect of the
abovementioned proposed loan facility. The Lenders shall not be liable, responsible or
bound by any other letter / communication issued by any person in relation to the
proposed loan facility.
2. Revision in interest rates shall be applied from the first of the month following the month of
the year in which interest rate is changed.
Clarification on due dates and defaults
For the classification of a loan account as Special Mention Accounts (SMA)/ Non-Performing
Asset (NPA) the following principle is applicable as on the date of this Sanction Letter and all
dates mentioned here-in are for illustration purpose only.
If there is a default in making payment of Principal or interest or any other amount wholly or
partly levied by the Company on or before due date, then such overdue loan account shall be
classified as SMA (Special Mention account) or NPA (Non-performing asset) as per RBI
regulations as indicated in below table:
Overdue Classification
For a period upto 30 day SMA-0
For a period more than 30 days and upto 60 days SMA-1
For a period more than 60 days and upto 90 days SMA-2
For a period more than 90 days NPA*
*Upgradation of accounts classified as NPAs
Loan account once classified as NPA can be upgraded as standard only after entire arrears of
principal, interest and any other amount are paid by the borrower.
Illustration for Classification of borrowers account as SMA/NPA for easy reference:
If Due date of a Loan account repayment is April 05, 202X, then indicative SMA/NPA
classification shall be as follows:
Overdue period of Principal / Interest / Any SMA/NPA Classification SMA/NPA
other amount Category Classification date
Upto 30 days SMA-0 April 05, 202X
More than 30 days and upto 60 days SMA-1 May 05, 202X
More than 60 days and upto 90 days SMA-2 June 04, 202X
Over 90 days NPA July 04, 202X
- If due date of a loan account is April 05, 202X, and full dues are not received by the
Company on or before this date, the date of overdue shall be April 05, 202X and this
account shall be tagged as SMA-0.
- If the loan account continues to remain overdue then this account shall be tagged as
SMA-1 on May 05, 202X i.e. upon completion of 30 days of being continuously overdue.
Accordingly, the date of SMA-1 classification for that account shall be May 05, 202X.
- If the loan account continues to remain overdue, it shall be tagged as SMA-2 on June 04,
202X i.e. upon completion of 60 days of being continuously overdue. Accordingly, the date
of SMA-2 classification for that account shall be June 04, 202X.
- Similarly, if the loan account continues to remain overdue further, it shall be classified as
NPA on July 04, 202X.
Note: If there is any overdue in an account, the default/ non-repayment is reported with the
credit bureau companies like CIBIL etc. and the CIBIL report of the customer will reflect defaults
and its classification status and no. of days for which an account remains overdue is known as
DPD (Days past due). Once an account is classified as NPAs then it shall be upgraded as
‘standard’ asset only if entire arrears of interest and principal are paid by the borrower. Detailed
illustration and information about the same is also available in the MITC and on website(s) of
Lender 1 and Lender 2 at “www.vivriticapital.com” / https://upmove.in
 Key Fact Statement
Date:18/01/2024
Lender Name: a) Vivriti Capital Limited (Formerly known as Vivriti Capital Private Limited )
b) Upmove Capital Pvt. Ltd.
Applicant Name: Lalit Verma
S.
Parameter Details
N.
(i) Loan amount (amount disbursed to the borrower) (in Rupees) 22000
Lender 1: INR 20900.0
(ii) Lenders share in the loan (in amount)
Lender 2: INR 1100.0
(iii) Annualized Fixed Rate of Interest: (% Per Annum) 29.88 %
Total interest charge during the entire tenure of the loan (in
(iv) 1670
Rupees)
Other up-front charges (break-up of each component to be given
(v) 2207.0
below) (in Rupees)
INR. 1870.34 + GST
(a) Processing fees (in Rupees)
INR. 336.66
(b) Insurance Charges INR: 0.0
(c) Others (if any) (in Rupees) (GST+ Stamp Duty) 0
(vi) Net disbursed amount ((i)-(v)) (in Rupees) 19793
Total amount to be paid by the borrower (sum of (i), (iii) and (iv))
(vii) 25877.0
(in Rupees)
Annual Percentage Rate (APR)- effective annualized interest rate
(viii) (in percentage) (computed on net disbursed amount using IRR 75.32 %
approach and reducing balance method)
(ix) Tenure of Loan (in months) 5 months
(x) Repayment frequency by the borrower Monthly
(xi) Number of instalments of repayment 5
(xii) Amount of each instalment of repayment (in Rupees) 4734
(xiii) Repayment Cycle Date 18
Details about Contingent Charges
Prepayment Charges: Total unpaid interest as per original repayment schedule (not
(xiv)
exceeding 15% of principal outstanding
(xv) Penal Interest, in case of delayed payments 0%
Late Payment Charges in case of delayed payment exceeding 3
(xvi) Rs.0 - 1000
days
(xvii
Repayment Instrument Swap Charges Rs . 0
)
(xviii
Legal Charges Rs . 0
)
(xix) NACH registration failure charges NA
(xx) NACH/E-mandate bounce charges NA
Other Disclosures
Cooling off/look-up period during which borrower shall not be 3 days from date of loan
(xxi)
charged any penalty on prepayment of loan disbursal
(xxii Details of LSP acting as recovery agent and authorized to SmartCoin Financials
) approach the Borrower Private Limited

Detailed Repayment Schedule

Instalment Outstanding Principal (In Principal (In Interest (In Instalment (In
No. Rupees) Rupees) Rupees) Rupees)
1st 17814 4186 548 4734
2nd 13524 4290 444 4734
3rd 9127 4397 337 4734
4th 4621 4506 228 4734
5th 0 4621 113 4734

1. The Borrower may note that Smartcoin Financials Private Limited shall be the Lending Services
Provider (LSP) for the Lender and Smartcoin Mobile Application shall be the Digital Lending App
for all purposes.
2. The Borrower can within the cooling-off/ look-up period exit the loan by paying the principal and
the proportionate APR without any penalty.
3. The Borrower shall note that the account shall be classified as Non-Performing Asset (NPA) as
per the extant RBI Circulars/Regulations when the payment of Loan Instalment (principal and/or
interest) remains overdue for more than 90 days, that is, the account will be marked as NPA on
the 91st day of continuous default from the original due date.
To further clarify this, following is an illustrative example of the way any account shall be classified
as NPA:
If due date of a loan account is March 31st, 2021, and full dues (Principal and Interest) are not
received before running of the day-end process on 31st March 2021, the date of overdue shall be
considered to be March 31st, 2021.
If the account continues to remain overdue, then the account shall get tagged as SMA-1 upon
running day-end process on April 30th, 2021, i.e., upon completion of 30 days of being
continuously overdue. Accordingly, the date of SMA-1 classification for that account shall be April
30th, 2021.
Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon running
day-end process on May 30th, 2021, and if it continues to remain overdue further, it shall get
classified as NPA upon running day-end process on June 29th, 2021, i.e., upon completion of 90
days.
4. Upon the account of the borrower being 1 day past due the details of the borrower shall be
shared with our official collection partner:
Smartcoin Financials Private Limited, Indiqube Gamma, No.293/154/172, 3rd Floor, Outer Ring
Road, Kadubeesanahalli. Bengaluru Bangalore KA 560103
5. The collection agencies shall reach out to the borrower on behalf of the Lender on his registered
contact number and/or address. The list of Collection Agencies engaged are displayed on our
website and the website of the LSP.
6. Recovery Mechanism: SmartCoin follows a proactive communication and data-driven approach
for collections from the borrowers. The whole recovery process is well disciplined and customer
protection is ensured at each stage. The main emphasis is put on educating the customer with the
impacts of non-repayment on credit profile, bureau and legal ramifications. The course of action
adopted by SmartCoin post default by the borrower in repaying the scheduled repayment(s) is as
follows:
* Consequent to default by the borrower, the immediate action taken is to initiate messaging
through SMS, inapp-chat, WhatsApp, IVR, notifications, email and tele-calling by SmartCoin’s
inhouse collections team. These calls are managed and prioritised through intelligent data-driven
strategies. The messaging is context-based and focuses on customer education and warning
around credit bureau impacting future loans and legal impact.
* The next action taken is to send LDN (Loan Demand Notice) and LRN (Loan Recovery Notice)
through multiple channels including email, SMS, Whatsapp and registered post in vernacular
languages.
* Finally, SmartCoin delegates the recovery to its network of field agents in certain select states
followed by external collection partners who make use of their specialist network for recovery. It is
ensured that the external collection partners are compliant with RBI guidelines and
recommendations and follow best industry practices.
7. In case of any issues regarding any Recovery Practices implemented, a complaint can be
raised according to the Grievance Redressal Policy available on the website of the Lender.
8. For any Grievance you can contact the Nodal Officer of the Lender in the manner specified in
the Grievance Redressal Policy.

Contact details of LSP’s (SmartCoin) Grievance Redressal Officer

Designati
Grievance Redressal Officer
on
Name Mr. Ravi Kumar
Contact
+91 9986640571
No.
Email ID grievance@smartcoin.co.in
Indiqube Gamma, No.293/154/172, 3rd Floor, Outer Ring Road, Kadubeesanahalli.
Address
Bengaluru, KA, 560103
In case of any query/ grievance, you will have the option to reach Lenders’ representatives
mentioned below:

For Lender 1
Designation Grievance Redressal Officer
Name Ajitkumar Menon
Contact No. 044- 40074801
Email ID grievanceredressal@vivriticapital.com
For Lender 2
Designati
Grievance Redressal Officer
on
Name Nadeem K
Contact +91 9986640581 (The contact number is allocated exclusively to the Grievance
No. Redressal Officer
Email ID grievanceredressalofficer@upmove.in

Customers may refer the Grievance Redressal Mechanism as set out in the Grievance Redressal
Policy at the below link for redressal of their grievances:
Lender 1:
Policy Details:
https://www.vivriticapital.com/Greivance_Redressal_Mechanism.pdf
Lender 2:
Policy Details:
https://upmove.in/assets/customer_grievance_redressal_policy.pdf
9. All implicit and explicit cost relating to the loan, payable by the borrower, has been specified in
this KFS. Any fees, charge, etc., which is not mentioned in this KFS will not be charged by the
lender to the borrower, at any stage during the Loan Term.