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Fecha 3-
PLANEADOR ACTIVIDADES INGLÉS 06/2020

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Name of the activity:

Consumer complaint
Teacher: Diana Paola Alarcón Alarcón

Activity:
Simulation x Bookclub Storytelling Smart fun Cine forum

COMMUNICATIVE To practise speaking and listening skills in English by engaging in a roleplay scenario
OBJECTIVE where students complain about a bad service.
TIMELINE / SESSION - Introduce the topic by displaying images of upset customers and ask students to
MANAGEMENT describe what they see.
- Introduce the concept of complaint to explain key terms and phrases related to it.
- Distribute roleplay cards to each student in which the role and situation are described:

Role 1: Manager
Role Description: You are a manager. A customer wants to complain about the service.
Provide the customer with information about the ways it can be solved.

Role 2: Customer
Role Description: You are a customer looking to complain about a service. You need to ask
about solutions, actions that are going to be taken and alternatives to avoid this from
happening again.

- Give students time to prepare for their roles.

- Have students engaged in the roleplay, taking turns playing their assigned roles.
- Encourage students to use new vocabulary.
- After the roleplay activity, bring the class together for a discussion. Give feedback.

COMMUNICATIVE Oral skills: Students will practise their speaking by participating in a roleplay scenery
SKILLS INTEGRATION where they complain about a bad service.
PEDAGOGICAL Students will be asked to perform a role to boost their speaking and listening skills.
COMPONENT

DYNAMIC Students will find this activity engaging, as it is directly related to travelling and daily life. It
COMPONENT will allow them to learn, enjoy and participate in a pleasant environment.