Executive Summary

OCA offers an easy communication solution equipped with a variety of features to make it easier for a business to interact
both internally and externally. Of course, the solution provided has a level of flexibility both in terms of implementation
and business. Make OCA a reliable one stop solution.

Cepat . Otomatis . Mudah . Optimal . Terjadwal

to

From fragmented communication and limited Comprehensive communication, has a wide

communication channels to create two-way variety of channels easily, and automated
interaction with audience. with one dashboard

Solusi OCA Untuk Artajasa © 2020 OCA, ALL RIGHTS RESERVED.

 A Change of Consumer Behaviour

Choosing the appropriate Which channels do your We are facing multi-channel

communication tool requires the customers use and prefer and audience where every person
answering of who is your Will your message conform well have their own main preferred
audience. to these channels? channel.

© 2020 OCA, ALL RIGHTS RESERVED.

 Imagine that you can
Implement SMS, Voice, or other messaging capabilities
without developing your own communication solutions
© 2020 OCA, ALL RIGHTS RESERVED.
 Gaining Awareness Enhance Customer A Comprehensive
Experience Strategy
Spread information
about your company, get Create a better Achieve competitive
more attention from customer experience advantage with your
public and make them with a more seamless communication solution
know you better and simple journey.

That will help you in 3 ways

 OCA is a one stop solution as your Omni Communication Assistant. A Web-Based
Application to enhance your communication capabilities. Reach millions of your customer
through many channels in simple action. We provides a real-time communication solution
using Omni Channel for your business.
© 2020 OCA, ALL RIGHTS RESERVED.
 Flexible Business Model

OCA as a
Service
OCA Software OCA Platform Service Gateway
(SMS gateway, sip trunk, etc)

OCA as a
Platform
Your Software OCA Platform Service Gateway
from other provider
(SMS gateway, sip trunk, etc)
© 2020 OCA, ALL RIGHTS RESERVED.
OCA Blast

© 2020 OCA, ALL RIGHTS RESERVED.

 OCA BLAST
Reach your millions of customers with various channels

What is OCA Blast?

This solution can be used

to spread messages in bulk
through the various
Interactive Text Additional channels of messages you
want. The content of such
Voice Response Messages Services messages can be tailored
● Forward Call ● Email ● IVR Talent to the user's wishes.
● Collect Number ● SMS ● Number Lookup
● Text to Speech ● Social Media ● Masking Number
● Record Speech Messaging ● Whatsapp Verified
● Multiple Choice ● Text OTP Business Account
● Miscall OTP

© 2020 OCA, ALL RIGHTS RESERVED.

 SMS & Email Features

# 1 Create your own masking

Hello Mr/Ms/Mrs [Name], We want to tell you about the Every messages you sent will use your own entity as a sender id.
attendance report for the month of [month]. You can view We will help you to get your own masking in SMS, and for email you
it by clicking the link below can directly create your masking before blasting your campaign.
bity.ly/Report

(Your Company)
# 2 Automate with scheduler
with OCA you can send messages that you have created based on
Via SMS
the time you set. You can resend the message with daily, monthly,
yearly repetitions automatically

Hello Mr/Ms/Mrs [Name], We want to remind you of

payment on behalf of [name], [course], [period], [billing
fee]. Payable before the [due date] date. For how
payment you can view in PDF attached to this email
Invoice Mei 2020
# 3 Personalized your messages
Every messages you create can mention the name, code, or anything
created specifically for that contact. Oca will automatically update the
information of each person in the contact you create

(Your Company)
Via Email

© 2020 OCA, ALL RIGHTS RESERVED.

© 2020 OCA, ALL RIGHTS RESERVED.
 IVR (Interactive Voice Response)

Multiple Choice

1 Tekan 1 jika anda bersedia membeli add-on

Collect Number

2 Tekan 2 untuk informasi lebih lanjut Silahkan masukkan nomor layanan Anda
diakhiri dengan tanda #
OCA INDONESIA
00:44
Forward Call
3 6 3 5 7 8 #
3 Tekan 3 untuk menghubungi kami.

Record Speech Connected to Different Channel

Katakan ‘saya (nama anda) bersedia membeli Please send the detail using SMS or Email
layanan’ setelah bunyi beep

Saya Billy bersedia membeli layanan

© 2020 OCA, ALL RIGHTS RESERVED.

Benefit of Whatsapp Business API

# 1 Verified Account
You will get an account already verified by Whatsapp by using your
product/company name.
OCA Indonesia
# 2 Sistem Failover
Our system to automate re-send via another channel (ex: SMS or
Halo Billy, perkenalkan kami OCA (Omni email) if the intended number does not have WhatsApp or does not
Communication Assistant). Aplikasi berbasis
web yang bisa membantu kamu menyebarkan
have Internet quota.
pesan baik itu menggunakan voice ataupun

# 3 Delivery of various media

text. Kamu bisa menjangkau seluruh
konsumen dengan cepat, masif, dan otomatis.
Info lebih lanjut kunjungi web kami
www.ocatelkom.co.id
It's not only text, but messages can also be made more appealing
with a variety of media in your messages such as images, files, or
location sharing.

# 4 More than one person's account access

The Whatsapp Business API allows more than one user to access
the account. So the questions received can be answered by all CS
available.

© 2020 OCA, ALL RIGHTS RESERVED.

 OCA PROFILING
Match Their Behaviour Create More Opportunities

Bigger Probability
Information that match with your customer
behaviour, filter them by Demographic,
Behaviour, SES, and Age of your new
consumer

11+ More than 11 Mil

There are more than 11 Millions data ready to
know a good news from you

Integrated with broadcast

No worries about spread the messages, OCA
will blast your message to prospect customer
in instant.

© 2020 OCA, ALL RIGHTS RESERVED.

OCA Interaction

© 2020 OCA, ALL RIGHTS RESERVED.

 OCA INTERACTION
Create two way communication between you and your customer.

Available Channel

Facebook
Kementrian Kesehaan oca.telekomunikasi via WhatsApp Telegram Twitter Line Instagram
mail.ocatelkom.co.id Messenger

Fitur:

Distribusi Chat ke Template balasan Multimedia

Chatbot Labeling
agen yang online cepat untuk agen Message

Ticketing Internal Full Report

Communication Analysis

© 2020 OCA, ALL RIGHTS RESERVED.

 Workflow Overview

Other Channel CRM

Helpdesk Fill other
Communication Create Ticket Platform information
( SMS, Email, about Customer
Whatsapp, Etc.)

Customers Ticketing
Report

Fill other
CRM Helpdesk information Create Ticket
Other Channel Platform about Customer
Communication
( SMS, Email,
Whatsapp, Etc.)

© 2020 OCA, ALL RIGHTS RESERVED.

Chat Distribution System Kementrian Kesehaan
oca.telekomunikasi via
mail.ocatelkom.co.id

Setiap agen yang online akan mendapatkan

chat dari Customer secara otomatis.
250 Chat from Customer
Every agent will not received same
number, it will prevent there’s 2 agent
who’s handling 1 customer. Every
message will distributed evenly.

Agent Agent Agent Agent Agent

Online 1 Online 2 Online 3 Online 4 Online 5

Agen 1 Agen 1 Agen 1 Agen 1 Agen 1

menerima 50 menerima 50 menerima 50 menerima 50 menerima 50
pesan dari pesan dari pesan dari pesan dari pesan dari
customer customer customer customer customer

© 2020 OCA, ALL RIGHTS RESERVED.

Ticketing System
Ticketing System is used to manage, supervise, and monitor all customer requests, such as
certain questions or complaints. The application will convert all requests from various
channels such as Whatsapp, SMS, email, and other channels into a ticket.

● Ticket Status
Open

Solved

Pending

● Detail Channel
● Assignee information
● ID Ticket
● Real-Time

© 2020 OCA, ALL RIGHTS RESERVED.

Ticketing System
By having one platform to store all customer requests, companies can classify and prioritize
incoming tickets.

Chat History

ALSO HAS :
● Attachment Display
● Comment Activity
● Inform Client Name
● Can Add Message Categories, for
example "complaint”

Handover Request &

Approval
© 2020 OCA, ALL RIGHTS RESERVED.
Reporting Features

Laporan Performansi Laporan Historis

Laporan Aduan

© 2020 OCA, ALL RIGHTS RESERVED.

OCA API Services

© 2020 OCA, ALL RIGHTS RESERVED.

 OCA API Platform Services
API service for those of you who want to complete the platform that you already have now without
having to change its appearance again. Tell us what you need and we will prepare your needs
immediately.

SMS API Email API

Voice API Whatsapp Push Notif &

Interaction API

© 2020 OCA, ALL RIGHTS RESERVED.

OCA Portofolio

© 2020 OCA, ALL RIGHTS RESERVED.

 CFU CONS FU HCM
● WhastsApp Campaign Langit Musik ● SMS LBA Rapim Oktober
● SMS Campaign Indihome Promo ● Notifikasi Karyawan WhatsApp Diarium
● Program Churn Prevention ● Telkom Corpu
● Program Billing Reminder ● Telkom ACI
● Marketing Campaign Digital Product
● WhastsApp Campaign & Order
Notification IndiBox
● Salam Perdana CFU WINS
● Pilot Caring 3P No Usage &
MyIndihome ● SMS Blast & Smart Profiling
● Wifi.ID Campaign ● Marketing DWS
● Registrasi IndiHome

CFU EBIS FU DDB

● ChatAja ● Digimagz
● Marketing & Sales DBS ● Lobat ● Indigo
● Customer Care DBS ● UmeetMe ● AMA
● Marketing DES ● Pijar Mahir ● MyTDS

© 2020 OCA, ALL RIGHTS RESERVED.

admin@ocatelkom.co.id
@OCA.Indonesia
@Ask_OCA
fb.me/OCA.IDN