TIGRAY ARTS COLLEGE

Department of tour and gravel

Research proposal on tourism

NAME OF MEMBERS

1. Gebreyohanse Tesfay

2. Gebreegzabhere Hadgu

3. Filmon Tekia

4. Tsega Gebremichiel

5. Medhin Tesfay

6. Selamawit Adane

7. Hlfi Berhe

Submitted to instructor shewit

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July 9/2010 EC

Table of contents

Item page

1. Introduction

1.1back ground of the study

1.2 statement of the problem

1.3 objective of the study

1.3.1general objective

1.3.2specificobjective

1.4 significance of the study

1.5researchmethodology

1.5.1 The research design

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1.5.2 Source of data

1.5.3 Sample techniques and sample size

1.5.4 Methods of data processing

1.5.5 Methods of data analyzing

16. Scope and limitation of the study

1.7 summary

1.8 REFERENCE

Introduction

This is a proposal made concerned in the research problem in the tourism

aspect. It also concerns in the all in the tourism and hospitality activity of

our country Ethiopia in relate to travel agents, guides, and tourists. This

research proposal is made by Tigray art college students.

Tourism development is also one of important part of economic

development of the country so that is the reason why we select to do a

research problem in here tourism and hospitality aspect.

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Our research proposal has wide description in the aim of the objective

(general and specific objective) of the study, back ground of the study,

structure review, methodology of the study, methods of data collection,

data analysis. At the end we conclude the proposal by giving of brief

summary.

This research proposal aimed to bring a practical and real solution in

tourism and hospitality problem of our country. In respect to tour agents,

hotels, restaurants and historical sites.

1.1 back ground of the study

the ancient empire the trout great empire from 300b.c to 500 ad generated

travel the agent personnel workers and Ejiptians traveled in

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organizedmanner during the era of Greek empire .tourism flourish,festival

and shows among them the polemic games which began in 776 B.C

the middle ages the period between the fall game and the pen assistance

will known as the middle aves. approximately between 500 ad and 1500

ad this known as the fall of them .a let of the decline of trade and the

economically in general and decrease in the desire to travel .

This renaissance and the grant tour. It was during this period that young

men of upper class traveled from Britain on the ground tour a prescribed

rout from England through france, Germany and Australia.

The modern age the famous European writer who visited the new world.

Then after the founder and father of tourism Thomas cook

(22 November 1808)

1.2statement ofthe problem

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visitors from abroad or from the guids of our country afoun the

sites,mountains and measurement of the sites a region or city. interpreting

inspiring and entertaining intothe visitors our languages the cultural and

natural heritage a nd

# environment from the visitor point of view tourist grid directly by the

traveler an official private or tourist organazation or a traveler agent to

inform,importe direct and advice the tourist before and during his journey

the tourist grid has alsothe role of introduce most help his listinors

understand and appriciate his country.Everything the tourist grid a speak

about should came alive and present the realisticof his countr.

# a national tourist grid is a person who gives formation on

culture,archology,history,regionflora founaon the whole teriteory of his

country

1.3objective of the study

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1.3.3 general objective

the main objective of the study is to examine tourism development in

Ethiopia and role of the tour grid

1.3.2 specificobjective

1.to asses the contribution of tour guide

2.to assesthe effectivness of policy and procedure

3.to asses methods of hiring

4.to identify the guiding of techniques

1.4 significance of the study

the important of the study is to enhance the development of tourism by

the role of tour guide of the country.the researcher also belives that

theresult of this study role the way from the tourist also for the institution

and aditional service for anather researcher.

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Also thestudy is provide aditional knowlecge to tourism development in

Ethiopia and for planing and controling problem in the study of

development activity and it heps to the institution by helping necessary

information about tourism.finally the significance of thestudy is to insure

tourist development of Ethiopia.

1.5 research methodology

1.5.1the research design

the study will be focuss onthe assesme t of the role of tour guide for

development of Ethiopian tourism. the study is use both for qualitative

and quantitative research approaches inorder to achieve the

research.objective

1.5.2 source of data

in order toget sufficient and relivant information for the study the

researcher was use both the primary and secondary data to the primarily

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data will be collect from costomer and from him self to our guide on the

current situation of the institution and the second data would be colected

from bookes,manuals and reports

1.5.3 sample techniques and sampling

since the nomber of educate persons and the number of employees in the

tour gide is so the judgement sampling method will be use to collect data

becouse this method avoids bias and allow the researchers to get real

information for each and every employee.

1.5.4 methods of data collection

primary data will be collect using structural interview from the employees

in the quastinares, the research is useboth close and open question in such

away that they should generate important in formate inthe form of tour

guide in the development of tourism.

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1.5.5methods of data processing

the process will be carried out in clearly ay for each the objective of the

study after the necessary primarily and secondary have been collected and

will be analyzed by editing and clarifying the collected data to more

meaningfull and relevant data. editing means the process of examaning of

tow data to the mianing full information

1.5.6methods of data analysis

the colected data will be analyzed by using description ana

method according percentage and frequency count will be analyzed and

interpreting the data collected cted from the samples respondeny

1.6scop and limitations of the study

because of no sufficient time and no enough budget to conduct the study

in the on widw area that the study is limited to the small part of Ethiopian

tourism and the small amount of tourguide in the Tigray region mekele

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city. to carry out this study ther ware certain abstruct such as the data

collect is not sufficet because of there re lack of secondary data and

sometimes some of the respondents are not willing to fill the question

1.7 summary

this research proposal is concerned if tourism and tour duide development

in Ethiopia specifically in Tigray region. It also contains themed of data

collection analysis and methodology.this also concerns with the progress

of hospitality service in Ethiopia

1.8 REFERENCE

A Abrham (2015). “Service Quality and Customer Satisfaction in Hotel Industry”:

The Case of Three Star Hotels in Addis Ababa, Ethiopia;

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Addis Ababa University. Addisstandard, “The Hotel Industry in Ethiopia”: The best is
yet to come; November 21, 2014

Akbaba, A. (2006). “Measuring service quality in the hotel industry”: A study in a

business hotel in Turkey. International Journal of Hospitality Management, 25(2),
170–192.

Akan, P., 1995. “Dimensions of service quality”: a study in Istanbul. Journal of

Managing Service Quality, 5(6), pp. 39-43.

Alelign Aschale (2013). “A Critical Research on the Major Challenges of the

Hospitality Industry in Ethiopia”

Alin, S. (2010). “Customer Satisfaction towards service quality of Front Office Staff
at the Hotel”; A Masters project presented at the Scrinakharinwirot University

Al Khattab, S. A. & Aldehayyat, J. S., 2011. “Perceptions of Service Quality in

Jordanian Hotels”, International Journal of Business and Management, 6(7), pp. 226-
233.

Bartlet, J. E.; II; Kotrlik, J. W.; Higgins, C. (2001). “Organizational research:

Determining Appropriate sample sizefor survey research”, Information Technology’
Learning, and PerformanceJournal, 19(1):43-50 Barsky J., & Nash L. (2003).
“Customer satisfaction: Applying concepts to industry- wide measures”.

The Cornell Hotel and Restaurant Administration Quarterly, 44 (4): 173-183. Barsky,
J. (1992). “Customer Satisfaction in the Hotel Industry: Measurement and Meaning”.
Cornell H.R.A., 7, 20-41.

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Barsky, J. D., & Labagh, R. (1992). “Quality management: A strategy for customer
Satisfaction”. Cornell Hotel and Restaurant Administration Quarterly, 33(5), 32-37.
Best, J. W. (1977). Research in Education. 3rd ed.

Englewood Cliff, NJ: Prentice Hall, Inc. Bolton, R. N. & Drew, J. H., 1991. “A
Longitudinal Analysis of the Impact of Service ChangesReferences
Abrham (2015). “Service Quality and Customer Satisfaction in Hotel Industry”:
The Case of Three Star Hotels in Addis Ababa, Ethiopia; Addis Ababa University.
Addisstandard, “The Hotel Industry in Ethiopia”: The best is yet to come; November
21,
2014
Akbaba, A. (2006). “Measuring service quality in the hotel industry”: A study in a
business
hotel in Turkey. International Journal of Hospitality Management, 25(2), 170–192.
Akan, P., 1995. “Dimensions of service quality”: a study in Istanbul. Journal of
Managing
Service Quality, 5(6), pp. 39-43.
Alelign Aschale (2013). “A Critical Research on the Major Challenges of the
Hospitality
Industry in Ethiopia”
Alin, S. (2010). “Customer Satisfaction towards service quality of Front Office Staff
at the
Hotel”; A Masters project presented at the Scrinakharinwirot University
Al Khattab, S. A. & Aldehayyat, J. S., 2011. “Perceptions of Service Quality in
Jordanian
Hotels”, International Journal of Business and Management, 6(7), pp. 226-233.
Bartlet, J. E.; II; Kotrlik, J. W.; Higgins, C. (2001). “Organizational research:
Determining
Appropriate sample sizefor survey research”, Information Technology’ Learning,
and

13
PerformanceJournal, 19(1):43-50
Barsky J., & Nash L. (2003). “Customer satisfaction: Applying concepts to industry-
wide
measures”. The Cornell Hotel and Restaurant Administration Quarterly, 44 (4): 173-
183.
Barsky, J. (1992). “Customer Satisfaction in the Hotel Industry: Measurement and
Meaning”.
Cornell H.R.A., 7, 20-41.
Barsky, J. D., & Labagh, R. (1992). “Quality management: A strategy for customer
Satisfaction”. Cornell Hotel and Restaurant Administration Quarterly, 33(5),
32-37.
Best, J. W. (1977). Research in Education. 3
rd
ed. Englewood Cliff, NJ: Prentice Hall, Inc.
Bolton, R. N. & Drew, J. H., 1991. “A Longitudinal Analysis of the Impact of Service
Changes on Customer Attitudes”. Journal of Marketing, 55(January), pp. 1 on
Customer Attitudes”.

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