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    Varun Kumar
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    Conflict is defined as a process where one party perceives another's actions as incompatible with their own interests, resulting in friction or discord within a group. The conflict process occurs in five stages: potential opposition, cognition and personalization, intentions, behavior, and outcomes. To manage conflict effectively, one should accept that conflict occurs, remain calm, listen actively, analyze the issue objectively, address the problem rather than the person, focus on future solutions, be creative, and maintain confidentiality.

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    VARUN ASSIGNMENT (1)

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    Conflict is defined as a process where one party perceives another's actions as incompatible with their own interests, resulting in friction or discord within a group. The conflict process occurs in five stages: potential opposition, cognition and personalization, intentions, behavior, and outcomes. To manage conflict effectively, one should accept that conflict occurs, remain calm, listen actively, analyze the issue objectively, address the problem rather than the person, focus on future solutions, be creative, and maintain confidentiality.

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    © All Rights Reserved
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    7 views2 pages

    Varun Assignment

    Uploaded by

    Varun Kumar
    Conflict is defined as a process where one party perceives another's actions as incompatible with their own interests, resulting in friction or discord within a group. The conflict process occurs in five stages: potential opposition, cognition and personalization, intentions, behavior, and outcomes. To manage conflict effectively, one should accept that conflict occurs, remain calm, listen actively, analyze the issue objectively, address the problem rather than the person, focus on future solutions, be creative, and maintain confidentiality.

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    of 2

    ASSIGNMENT-9

    A) Define Conflict and Process of conflict:

    Conflict is a process in which one party perceives that another party has
    taken or will take actions that are incompatible with one's own interests. It refers
    to some form of friction, disagreement, or discord arising within a group when
    the beliefs or actions of one or more members of the group are either resisted by
    or unacceptable to one or more members of another group.

    Process of Conflict:

    The conflict process-that is, the process by which conflict arises can be seen
    in five stages. Those stages are:

    A) Potential opposition or incompatibility


    B) Cognition and personalization
    C) Intentions
    D) Behavior
    E) Outcomes

    B) How to manage the conflict:

     Accept conflict
     Be calming agent
     Listen actively
     Analyze the conflict
     Model natural language
     Separate the person from the problem
     Work together
     Agree to disagree
     Focus on the future
     Move past positions
     Share your interests
     Be creative
     Maintain confidentiality

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