Scenerio Based Questions

1.An employee should have an option to create a leave request and it needs to go to approval for
the Manager and if the employee is applying for more
than 4 leaves it needs to go to Senior Manager approval.
You can achieve this in Pega by configuring a workflow with approval steps. First, create a case type
for leave requests. Then, configure the workflow by adding an approval step for the Manager's
approval. Next, add a condition to check if the number of leaves requested is more than 4. If the
condition is true, add another approval step for the Senior Manager's approval. Finally, configure the
routing and assignment of the approval steps based on the employee's request. This way, an
employee can create a leave request that will be sent to the Manager for approval, and if applicable,
to the Senior Manager for approval as well.

2. An employee should have an option to create an application access requestneeds to go to

approval for the Manager and if the manager did not approve for4 days, it should be Auto
approved.

In Pega, you can configure an application a ccess request process with approval and auto-approval
logic. First, create a case type for application access requests. Configure the workflow by adding an
approval step for the Manager's approval. Set the SLA (Service Level Agreement) for the approval
step to 4 days. If the Manager does not approve within 4 days, configure an escalation action to
automatically approve the request. This can be done using an SLA event and an automated process
to update the case status to "Auto Approved". This way, an employee can create an application
access request that will go to the Manager for approval, and if the Manager does not approve within
4 days, it will be automatically approved.