ADR5115: Observer Evaluation Form – Role Play April 13, 2023

Observer Evaluation Form

Failure to include your name or the names of the mediators may result in failing this assignment.

Observer name: [Shabnam rani]

Mediator 1 (M1) Name: [Mackenzy]

Mediator 2 (M2) Name: [Gidron]

Instructions:

Copy and paste this checkmark (✓) and place it into the appropriate slot on the chart. If the
checkmark does not work, feel free to us an ‘x’ ( x ). If there was no opportunity to display
the skill please mark the field ‘N/A’.

Complete both the in-character reflection and the observer reflection.

Remember to save your complete document with your name in the designated space in the
document title.

Observer Chart

M1 M1 M1 M2 M2 M2
Strong Competent Could Strong Competent Could
use use
some some
work work
A) Communication
Skills
1. Active listening (ü) (ü)
2. Appropriate (ü) (ü)
Questioning
3. Appropriate use (ü) (ü)
and pacing of
questions
4. Useful and strategic (ü) (ü)
reframing
5. Non-verbal (ü) (ü)
awareness

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 ADR5115: Observer Evaluation Form – Role Play April 13, 2023

6. Uses body language (ü) (ü)

appropriately

7. Culturally (ü) (ü)

conscious

M1 M1 M1 M2 M2 M2
Strong Competent Could Strong Competent Could
use use
some some
work work
communication
style
8. Makes each client (ü) (ü)
comfortable
9. Ensures client feels (ü) (ü)
understood / heard
10. Follows up on (ü) (ü)
disclosures
appropriately
11. Appropriate use of (ü) (ü)
silence
12. Empathizes (ü)
with clients’
feelings without
jeopardizing
neutrality
13. De-escalates client (ü) (ü)
dysregulation /
protest behavior
appropriately
14. Uses plain, (ü) (ü)
nonprofessional
language
15. Summarises / (ü) (ü)
reflects back /
paraphrases
client’s
statements
appropriately
16. Oral and written (ü) (ü)
communications

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 ADR5115: Observer Evaluation Form – Role Play April 13, 2023

are appropriate,
respectful, and
clear
17. Lets parties take (ü) (ü)
responsibility for
the negotiation
18. Refrains from (ü) (ü)
mediator proposals
until the closer to
the end of
mediation and only
if necessary

M1 M1 M1 M2 M2 M2
Strong Competent Could Strong Competent Could
use use
some some
work work
19. Consistently (ü) (ü)
responds to the
dynamic, making
process changes to
support a
‘safespace’
environment
B) Vulnerability
Analysis and
Responsiveness
1. Takes steps to (ü) (ü)
ensure privacy of
intake / mediation
2. Appropriately (ü) (ü)
analyses power
imbalances based on
intake forms (and
any other written
precommunication).

3. Explains (ü) (ü)

confidentiality and
exceptions to
confidentiality
4. If the ADR process is (ü) (ü)

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 ADR5115: Observer Evaluation Form – Role Play April 13, 2023

‘without prejudice’
process, explains
this phrase
appropriately
5. Sets and maintains (ü) (ü)
confidentiality rules
surrounding
caucuses
6. Elicits information (ü) (ü)
appropriately
7. Demonstrates and (ü) (ü)
understanding of
each clients’
intersectional
vulnerabilities
8. Pivots the process in (ü) (ü)
response to
M1 M1 M1 M2 M2 M2
Strong Competent Could Strong Competent Could
use use
some some
work work
clients’ intersectional
vulnerabilities

9. Culturally responsive (ü) (ü)

process choices

10. Makes process (ü) (ü)

choices that enable
each client to feel
safe
11. Makes appropriate (ü) (ü)
referrals
12. If appropriate, (ü) (ü)
initiates
‘repairattempts’
with client
13. If appropriate, (ü) (ü)
successfully
‘repairs’ with client
14. Manages client (ü) (ü)

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 ADR5115: Observer Evaluation Form – Role Play April 13, 2023

expectations
15. If appropriate, (ü) (ü)
offers
traumainformed
diet options
16. If appropriate, offers (ü) (ü)
clients with tools to
upregulate or
downregulate back
into
WoT
17. Seems to selfregulate (ü) (ü)
well in the face of
surprises
18. Fully supportive of (ü) (ü)
each party’s needs at
all times,
without judgement

Reflections
In-character reflection
Include your in-character thoughts and feelings as the character in response to how things
went during the intake. (This is an opportunity to showcase your empathy.)

Character name: [Laura]

I'm glad the intake session went well because I'm Laura. It was challenging for me to talk
about my past and the tragedy my family has endured, but I think the ADR specialist heard
me out and got what I was saying. I appreciate that they didn't challenge me on my
opinions regarding the Children's Aid Societies and how Indigenous people are treated.
When people discount my viewpoints and experiences, it can be frustrating. I'm also
optimistic that mediation will enable Bryan and me to have a better grasp of our respective
co-parenting responsibilities. It has been difficult for me to give up control and rely on
Bryan, but I know that to make the best choices for our child, I must put my trust in him.
I'm hoping that via mediation, we can improve our ability to communicate and come to
conclusions that are best for our family.

Observer reflection
Considering the way you have assessed your peer using the chart above, what other
observations did you make? Can you expand on any of your marks in the chart? (This is an
opportunity to showcase your understanding of ADR skills and process.)

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 ADR5115: Observer Evaluation Form – Role Play April 13, 2023

According to the graph above, it seems that Gidron and Mackenzie have both shown to
have good active listening abilities. This is a crucial skill for mediators to possess since it
enables them to thoroughly comprehend the perspectives and issues of the parties.
Bryan seemed to have been extremely helpful throughout the mediation process, as well.
For a new mother like Laura who might be feeling overburdened and worn out, this might
be immensely helpful. Bryan is demonstrating his willingness to cooperate with Laura to
find a solution by offering moral support and being a proactive co-parent. Overall, it is
crucial to remember that effective mediation frequently requires a collaborative effort.
While Bryan's openness and willingness to participate are crucial, Mackenzie and Gidron
are in charge of leading the discussion and making sure that everyone's perspectives are
heard. The parties can come up with a solution that benefits everyone concerned by
cooperating.