Who to Contact

Parker Hannifin Corporation Main Phone: 704-588-3246

SSD Drives Division Fax: 704-588-3249
9225 Forsyth Park Dr. www.parker.com/ssdusa
Charlotte, NC 28273 Twitter @ParkerSSD

Primary Contact Escalation

Topic Contact Phone # Email Contact Phone # Email
Price/Delivery

Price and Delivery Customer Service 704-587-7000 sales.us.ssd@parker.com Jay Safir 704-588-3246 jay.safir@parker.com
Pricing Policy Customer Service 704-587-7000 sales.us.ssd@parker.com Liza Knuttson 704-588-3246 lknutsson@parker.com
Existing Order Management
Purchase Order Customer Service 704-587-7000 sales.us.ssd@parker.com Jay Safir 704-588-3246 jay.safir@parker.com
Check/Change/Cancel Order Customer Service 704-587-7000 sales.us.ssd@parker.com Jay Safir 704-588-3246 jay.safir@parker.com
Expedite Order Customer Service 704-587-7000 sales.us.ssd@parker.com Jay Safir 704-588-3246 jay.safir@parker.com
Invoice Request Customer Service 704-587-7000 sales.us.ssd@parker.com Jay Safir 704-588-3246 jay.safir@parker.com
Technical Support
Product Selection Territory Manager (See below) (See below) Greg Balducci 704-588-3246 gfbalducci@parker.com
Troubleshooting/Setup Technical Support 704-602-6062 techsupport.us.ssd@parker.com Chris Wanta 704-588-3246 cjwanta@parker.com
Returns/Repairs Web Form parker.com/ssdusa (SUPPORT TAB) Jay Safir 704-588-3246 jay.safir@parker.com
Field Service Kathy Vincent 704-583-8134 kbvincent@parker.com Kevin Ramsey 704-588-3246 kwramsey@parker.com
Training
Class schedule Website parker.com/ssdusa Kathy Vincent 704-588-3246 kbvincent@parker.com
Class reservations Website parker.com/ssdusa Kathy Vincent 704-588-3246 kbvincent@parker.com
Miscellaneous
Marketing Materials/Web Lou Lambruschi 704-583-8101 louis.lambruschi@parker.com Greg Balducci 704-588-3246 gfbalducci@parker.com
Territory Managers (SSD) See map below Bill Riley 732-275-4875 bill.riley@parker.com

Bob Iossi
Chicago, IL
robert.iossi@parker.com
Phone: 630-213-0308
Mobile: 630-450-0985
Fax: 630-213-0890
Kent Campbell
Memphis, MI
kgcampbell@parker.com
Phone: 248-953-8583
Fax: 704-587-7001

David Sutherland
Syracuse, NY
david.sutherland@parker.com
Office: 315-329-1838
Fax: 704-602-6086

Don Gerhard
Weatherly, PA
dgerhard@parker.com
Office: 570-498-3455
Fax: 866-209-1485

Rashid Aidun
Woodland Hills, CA John Stevenson
rashid.aidun@parker.com Charlotte, NC
Mobile: 818-212-7626 jestevenson@parker.com
Fax: 866-849-2706 Office: 803-831-6336
Mobile: 704-301-2965
Fax: 866-209-7287

Mark Boone
Arlington, TX Bill Nagel
mark.boone@parker.com Marietta, GA
Office: 817-653-7944 bhnagel@parker.com
Mobile: 817-751-1516 Mobile: 770-335-3514
Fax: 866-209-6812