Questionnaire for Industry Professionals on Integrated Digital Logistics Systems in India

1. General Understanding of Digital Logistics Integration:

 How would you describe the current state of digital integration within the logistics
sector?

 In your opinion, how important is the integration of digital systems in enhancing

overall logistics efficiency?

2. Existing Digital Systems:

 Can you provide an overview of the digital systems and interfaces currently used
within your organization for logistics operations?

 Are these systems integrated with those of other line ministries or departments, or
do they operate in isolation?

3. Challenges with Siloed Systems:

 What challenges or limitations do you encounter due to the lack of a common

interface for data sharing among different departments or organizations?

 How does the absence of integrated digital systems impact your organization's
logistics performance?

4. Performance Monitoring and Network Planning:

 Is there a digital tool or platform in place for performance monitoring in your

logistics operations?

 How do you currently plan and optimize logistics networks, and to what extent do
you rely on digital tools for this purpose?

5. Data Sharing Practices:

 How is data currently shared among different stakeholders in the logistics

ecosystem?

 Are there any barriers to sharing data, and if so, what are they?

6. Perceived Benefits of Integration:

 From your perspective, what potential benefits could be realized through the
integration of digital logistics systems?

 How might a common interface for data sharing and performance monitoring
improve overall logistics efficiency?

7. Technology Adoption:

 To what extent is your organization open to adopting new technologies to improve

logistics processes and achieve integration?

 What factors influence your decision-making process when considering the adoption
of new digital tools in logistics?

8. Suggestions for Improvement:

  What specific measures or tools do you believe would be effective in addressing the
challenges associated with siloed digital systems?

 Are there any best practices or successful examples from other regions/countries
that you think could be applied in the context of Indian logistics?

1. Data Silos:

o To what extent do you experience data silos between different line

ministries/departments relevant to your logistics
operations? (e.g., Transportation, Customs, Warehousing)

o How does this lack of data integration impact your decision-making and operational
efficiency?

o Can you share specific examples of challenges faced due to siloed data?

2. Data Sharing and Usage:

o Are you aware of any existing initiatives or platforms for data sharing between
different stakeholders in the logistics ecosystem? If so, how effective are they?

o What are the major barriers hindering seamless data sharing and utilization in your
experience? (e.g., technical limitations, legal restrictions, trust issues)

o What kind of common interface or platform would be most helpful for facilitating
efficient data exchange and utilization across ministries/departments?

3. Performance Monitoring and Network Planning:

o Do you currently have access to any digital tools or platforms for monitoring the
performance of the logistics network? If so, what are their limitations?

o How do you currently plan and optimize your logistics network with the available
data and tools?

o What features and functionalities would you consider essential in a digital tool for
effective performance monitoring and network planning?

Part 2: Expectations for Integrated Digital Logistics Systems

1. Impact on Operational Efficiency:

o How optimistic are you about the potential of integrated digital logistics systems to
improve operational efficiency in the Indian logistics sector?

o What specific benefits do you expect to see in terms of cost reduction, delivery
time, and customer satisfaction?

o What are your concerns or reservations regarding the implementation of such

systems?

2. Data Security and Privacy:

 o How important is data security and privacy when it comes to sharing logistics data
across different stakeholders?

o What safeguards or regulations would you recommend to ensure the responsible

and secure use of data within the integrated system?

3. Role of Industry in Implementation:

o What role do you see the industry playing in the successful implementation of
integrated digital logistics systems?

o What kind of support or collaboration would be most valuable from the government
and other stakeholders?

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Professionals on Standardization and Benchmarking in Indian Logistics

1. Understanding of Standardization:

 How would you describe the current level of standardization in physical assets within
the logistics sector?

 To what extent do you believe standardization is crucial for achieving interoperability

and predictability in logistics operations?

2. Current Practices in Standardization:

 Are there any existing industry-wide standards or guidelines for physical assets in
logistics that your organization adheres to?

 How does your organization approach the standardization of physical assets used in
logistics?

3. Challenges with Lack of Standardization:

 What challenges or issues do you face due to the lack of standardization in physical
assets in logistics operations?

 How does the absence of standardized service quality benchmarks impact the
efficiency of multi-modal logistics?

4. Interoperability Concerns:

 In your experience, how does the lack of standardization affect the interoperability
of different modes of transportation in the logistics chain?

 Can you provide specific examples of instances where interoperability issues have
arisen due to non-standardized physical assets?

5. Service Quality Benchmarking:

 Does your organization currently follow any specific service quality benchmarks in
logistics operations?
  How do you measure and benchmark the quality of services provided within your
logistics network?

6. Impact on Predictability:

 How does the absence of standardized service quality benchmarks impact the
predictability of service levels in your logistics operations?

 What challenges do you face in ensuring consistent and predictable service levels
across different stages of the logistics chain?

7. Benefits of Standardization:

 From your perspective, what potential benefits could be achieved through the
standardization of physical assets and service quality benchmarks?

 How might standardized practices contribute to the efficiency of multi-modal

logistics?

8. Collaboration for Standardization:

 Do you see collaboration among stakeholders as essential for the successful

standardization of physical assets and service quality in logistics?

 What measures or initiatives do you think could encourage greater collaboration in

achieving standardization goals?

9. Technological Solutions for Standardization:

 In your opinion, how can technology be leveraged to facilitate the standardization of

physical assets and service quality in logistics operations?

 Are there any specific technological tools or platforms that you believe could
enhance standardization efforts?

Part 1: Current Landscape and Challenges

1. Physical Asset Standardization:

o To what extent do you observe a lack of standardization in physical assets used in

your logistics operations, such as
containers, trucks, warehouses, etc.? (e.g., dimensions, specifications, compatibility)

o How does this lack of standardization impact your operational efficiency and
interoperability with other logistics providers?

o Can you share specific examples of challenges faced due to incompatible or non-
standardized physical assets?

2. Service Quality Benchmarking:

o Are you aware of any existing benchmarks or standards for service quality in the
Indian logistics industry across different modes (e.g., road, rail, air, sea)? If so, how
effective are they?
 o What challenges do you face in measuring and benchmarking your own service
quality against established standards or competitor performance?

o What specific service quality metrics do you consider most important for ensuring
predictability and reliability in logistics operations?

3. Multi-modal Logistics:

o How frequently do you utilize multi-modal transportation in your logistics

operations?

o What challenges do you face in integrating different modes of transport due to lack
of standardization and benchmarking? (e.g., physical incompatibility, information
gaps, service level discrepancies)

o What changes or initiatives would be most helpful in facilitating seamless and

efficient multi-modal logistics in India?

Part 2: Expectations and Solutions

1. Impact of Standardization and Benchmarking:

o How optimistic are you about the potential benefits of standardizing physical assets
and benchmarking service quality standards in the Indian logistics industry?

o What specific improvements do you expect in terms of cost reduction, service

efficiency, and customer satisfaction?

o What potential challenges or unintended consequences do you foresee with

standardization and benchmarking initiatives?

2. Role of Stakeholders:

o What role do you see the government, industry associations, and individual
companies playing in driving standardization and benchmarking efforts?

o What specific actions or initiatives would be most effective in achieving widespread

adoption of standardized assets and service quality benchmarks?

3. Technology and Data:

o How can technology and data be leveraged to support effective standardization and
benchmarking in logistics?

o What role could platforms or databases play in facilitating information sharing and
data-driven decision-making in this area?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Professionals on Logistics Human Resource Development and Capacity
Building in India

Insufficient Courses and Programs in Logistics and Supply Chain Management:

 1. Educational Offerings:

 Are there sufficient academic courses and programs related to logistics and supply
chain management at the graduate and post-graduate levels in your opinion?

 How would you rate the current availability of educational opportunities for
individuals interested in pursuing a career in logistics?

2. Industry Collaboration:

 To what extent do you think there is collaboration between educational institutions

and industry stakeholders in designing logistics and supply chain management
programs?

 In your experience, have you observed any successful models of collaboration

between academia and industry for developing logistics-related courses?

Lack of Skilled Manpower:

3. Current Workforce Skills:

 How would you assess the overall skill level of the current workforce in the logistics
sector?

 Are there specific skill gaps that you have identified among logistics professionals?

4. Training Initiatives:

 What training initiatives, if any, does your organization undertake to enhance the
skills of your workforce in logistics and supply chain management?

 In your opinion, what types of training programs are most effective in addressing the
skill gaps in the logistics industry?

Inadequate System for Job Role Identification, Competency Mapping, Curriculum Approval, Quality
Audit, and Use of Technology:

5. Job Role Identification:

 How does your organization currently identify and define job roles within the
logistics and supply chain management domain?

 Are there challenges or gaps in the existing system for job role identification?

6. Competency Mapping:

 To what extent does your organization engage in competency mapping for logistics
roles?

 How do you assess the alignment between educational programs and the
competencies required in the logistics industry?

7. Curriculum Approval Process:

 What challenges, if any, do you face in the approval process for logistics and supply
chain management curricula?

 How can the approval process be improved to better meet industry needs?
 8. Quality Audit in Education:

 Are there mechanisms in place to conduct quality audits of logistics and supply chain
management education programs?

 How can the quality audit process be strengthened to ensure the relevance and
effectiveness of educational offerings?

9. Technology Adoption in Education:

 To what extent is technology integrated into logistics education and training

programs?

 What role do you think technology should play in enhancing the effectiveness of
logistics education?

Inadequate Capacity in Ministries and Departments:

10. Coordination Challenges:

 In your experience, what coordination challenges arise due to inadequate capacity in

ministries and departments handling logistics-related infrastructure or policy issues?

 How can coordination and collaboration be improved among relevant ministries and
departments at both central and state levels?

11. Execution and Implementation:

 What challenges do you perceive in the execution and implementation of logistics-

related projects, policies, and regulations due to inadequate capacity in relevant
ministries and departments?

 Are there specific areas where capacity-building efforts are most urgently needed?

12. Capacity Building Strategies:

 What strategies or initiatives would you recommend for building the capacity of
ministries and departments to handle logistics-related infrastructure and policy
issues more effectively?

Part 1: Current Landscape and Challenges

1. Higher Education and Training:

 Availability of Logistics Programs: To what extent do you find relevant and comprehensive
logistics and supply chain management courses and programs available at the graduate and
post-graduate levels in Indian universities and colleges?

 Curriculum Relevance and Industry Needs: How well do existing programs align with the
current industry needs and demands for skilled logistics professionals?

 Industry-Academia Collaboration: Do you observe sufficient collaboration between industry

stakeholders and academic institutions in developing and updating logistics curriculum? If
not, what barriers hinder such collaboration?

2. Skills Gap:
  Skill Shortage: In your experience, what are the most critical skills currently lacking in the
Indian logistics workforce?

 Recruitment Challenges: How do you find it to recruit and retain qualified logistics
professionals with the necessary skills and experience?

 Training and Development: Are there adequate training and development programs available
for upskilling and reskilling existing logistics personnel?

3. System Inefficiencies:

 Job Role Identification and Competency Mapping: Do you find existing systems for job role
identification and competency mapping in the logistics sector effective in meeting industry
needs?

 Curriculum Approval and Quality Audit: How efficient and transparent are the processes for
curriculum approval and quality audit of logistics programs in India?

 Technology Adoption: How effectively is technology utilized in logistics education and

training programs to enhance learning and skill development?

4. Capacity Building in Government:

 Logistics Expertise in Ministries and Departments: Are there sufficient personnel with
relevant logistics expertise within ministries and departments responsible for
infrastructure, policy, and regulations in the sector?

 Coordination and Implementation: How well do you find different government agencies
coordinate and collaborate on logistics-related projects, policies, and regulations?

 Gaps in Capacity Building: What specific capacity-building initiatives would be most impactful
for improving the efficiency and effectiveness of government efforts in the logistics sector?

Part 2: Expectations and Solutions

1. Strengthening Higher Education and Training:

 Curriculum Development: What specific improvements would you recommend in the

development and delivery of logistics programs at the higher education level?

 Faculty Development: How can the quality and expertise of faculty teaching logistics
programs be enhanced?

 Industry-Academia Partnerships: What initiatives would encourage closer collaboration

between industry and academia for curriculum development, internships, and faculty
exchange programs?

2. Bridging the Skills Gap:

 Skills Assessment and Training: What role can industry and government play in developing
standardized skills assessment tools and relevant training programs for the logistics
workforce?

 Apprenticeship and Skill Development Programs: How effective are existing apprenticeship
and skill development programs in equipping individuals with job-ready skills for the logistics
sector?
  Public-Private Partnerships: What models of public-private partnerships could be effective in
scaling up and sustaining effective skill development initiatives?

3. Streamlining System Inefficiencies:

 Standardized Job Roles and Competencies: How can standardized job roles and competency
frameworks be developed and implemented across the logistics sector?

 Independent Regulators and Quality Assurance: What role can independent regulators or
quality assurance bodies play in ensuring the quality and relevance of logistics education and
training?

 Technology Integration and Data Sharing: How can technology be leveraged to improve data
sharing, curriculum updates, and training delivery in the logistics sector?

4. Enhancing Government Capacity:

 Training and Development Programs: What specific training and development programs
would be most beneficial for government officials involved in logistics policy, regulation, and
infrastructure development?

 Knowledge Sharing and Best Practices: How can knowledge-sharing platforms and best
practices be exchanged between different government agencies and stakeholders in the
logistics sector?

 Performance Monitoring and Evaluation: What metrics and evaluation frameworks can be
used to track the progress and effectiveness of government initiatives in logistics capacity
building?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Professionals on State-Level Logistics Performance Measurement and

Support

1. Current State-Level Logistics Performance:

 How would you describe the current state-level logistics performance in your
opinion?

 Are there any specific metrics or indicators that you believe are crucial for assessing
state-level logistics performance?

2. Existing Measurement Systems:

 Is there currently a systematic approach or measurement system in place to evaluate

and monitor state-level logistics performance?

 If yes, could you provide details on the key performance indicators (KPIs) or metrics
used for this evaluation?

3. Challenges in Performance Measurement:

 What challenges, if any, do you perceive in measuring and assessing state-level

logistics performance on a continuous basis?
  Are there specific obstacles that hinder the development of an effective
measurement system?

4. Importance of Continuous Measurement:

 From your perspective, how important is it to have a continuous measurement

system for state-level logistics performance?

 What benefits do you think could be realized through regular and ongoing
performance assessment?

5. Support Mechanisms for Improvement:

 In the absence of a continuous measurement system, what mechanisms, if any, are

currently in place to support states in improving their logistics performance?

 How effective do you believe these support mechanisms are?

6. Stakeholder Involvement:

 To what extent are state-level stakeholders, including government agencies, private

sector, and industry associations, involved in the measurement and improvement of
logistics performance?

 How can increased stakeholder engagement contribute to better state-level logistics

performance?

7. Best Practices from Other Regions:

 Are there examples of other regions or countries that have successfully implemented
systems for continuous measurement of logistics performance at the state or
regional level?

 What lessons or best practices can be drawn from these examples?

8. Data Availability and Quality:

 How is data availability and quality currently addressed in the context of state-level
logistics performance measurement?

 What improvements, if any, are needed in data collection and reporting processes?

9. Recommendations for Improvement:

 What recommendations would you provide for establishing an effective and

sustainable system for continuous measurement of state-level logistics
performance?

 How can state-level governments be encouraged to actively participate in such

measurement initiatives?

10. Potential Role of Technology:

 In your opinion, how can technology be leveraged to enhance the measurement and
monitoring of state-level logistics performance?
  Are there specific digital tools or platforms that you believe could be beneficial in
this context?

Part 1: Current Landscape and Challenges

1. State-Level Performance Measurement:

o To what extent are you aware of existing systems or initiatives for measuring logistics
performance at the state level in India? If so, how effective are they?

o What specific metrics or indicators do you consider most important for gauging the
effectiveness of state-level logistics infrastructure, services, and regulatory
frameworks?

o What are the major challenges hindering effective state-level logistics performance
measurement? (e.g., data availability, standardization, consistency)

2. Support for Improvement:

o Do you perceive a lack of support from state governments for improving logistics
performance within their jurisdictions? If so, what specific areas do you need more
support in? (e.g., infrastructure development, policy reforms, skill development)

o What existing government initiatives or programs do you find helpful in supporting

logistics improvement at the state level?

o What type of support mechanisms would be most effective in encouraging and

facilitating state governments to prioritize logistics development?

3. Inter-State Collaboration and Benchmarking:

o Do you observe adequate collaboration and knowledge sharing between different

states on logistics-related issues? If not, what barriers hinder such collaboration?

o How effective is benchmarking of state-level logistics performance across

India? What challenges do you face in utilizing benchmarking data for improvement?

o What initiatives or platforms could promote effective inter-state collaboration and

knowledge sharing for improved logistics across India?

Part 2: Expectations and Solutions

1. Designing a Robust Performance Measurement System:

o What key features and functionalities should an ideal state-level logistics

performance measurement system possess? (e.g., data
collection, analysis, reporting, benchmarking)

o What role should industry stakeholders play in the development and implementation
of such a system?

o What are the potential challenges in ensuring data accuracy, consistency, and
transparency in a state-level performance measurement system?

2. Targeted Support Mechanisms for State Governments:

 o What specific types of support would be most impactful in motivating and enabling
state governments to take concrete action towards improving logistics
performance? (e.g., technical assistance, financial incentives, capacity building)

o What role can central government agencies and industry associations play in
providing this support to states?

o How can we ensure that support provided is tailored to the specific needs and
challenges of individual states?

3. Enhancing Inter-State Collaboration and Benchmarking:

o What initiatives or platforms could facilitate effective peer-to-peer learning and

knowledge sharing between states on logistics best practices?

o How can benchmarking data be made more accessible and actionable for state
governments to guide their improvement efforts?

o What role can technology play in promoting collaborative learning and

benchmarking within the Indian logistics ecosystem?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Professionals on EXIM Logistics Challenges in India

Infrastructure Challenges and Last Mile Connectivity:

1. Infrastructure Assessment:

 How would you describe the current state of infrastructure supporting EXIM
logistics, particularly in terms of connectivity between key gateway ports and
hinterland regions?

 Are there specific infrastructure challenges that, in your opinion, significantly impact
EXIM logistics operations?

2. Last Mile Connectivity Gaps:

 What challenges or gaps exist in last mile connectivity between key gateway ports
and hinterland areas?

 How do these connectivity challenges contribute to the overall transport costs in the
EXIM logistics chain?

3. Transport Costs Evaluation:

 How do you assess the impact of relatively high transport costs between ports and
hinterland on the competitiveness of EXIM logistics?

 Are there specific measures that can be taken to address or mitigate these cost
challenges?

Incomplete Digitalization and Procedural Inefficiencies:

4. Digitalization Status:
  To what extent have EXIM logistics operations been digitalized in your experience?

 What are the main areas where digitalization is lacking or incomplete?

5. Procedural Inefficiencies:

 Are there specific procedural inefficiencies in the EXIM logistics processes that you
have identified?

 How do these inefficiencies contribute to suboptimal utilization and high cargo dwell
time?

6. Cargo Dwell Time Assessment:

 How would you assess the impact of high cargo dwell time on the overall efficiency
of EXIM logistics?

 What improvements could be made to reduce dwell time and streamline

procedures?

7. Transparency of Freight Charges:

 Are there existing mechanisms in place to ensure transparency of freight charges in

EXIM logistics?

 How can legal and administrative measures be enhanced to drive transparency and
eliminate anti-competitive practices related to freight charges?

Lack of Effective Coordination for Trade Corridor Development:

8. Strategic Trade Corridor Development:

 How do you perceive the current status of strategic trade corridor development in
EXIM logistics?

 What are the key challenges in expediting the development of strategic trade
corridors?

9. Coordination Mechanisms:

 Are there existing coordination mechanisms among stakeholders to expedite the

development of strategic trade corridors?

 How can coordination be improved to ensure effective collaboration between

different entities involved in trade corridor development?

10. Role of Government Agencies:

 In your opinion, what role should government agencies play in facilitating

coordination and expediting the development of strategic trade corridors?

 Are there specific actions or policies that could enhance the coordination efforts in
this regard?

Part 1: Current Landscape and Challenges

1. Infrastructure Challenges:

 Last Mile Connectivity: To what extent do you experience gaps in last mile connectivity
between key gateway ports and hinterland locations? How does this impact your EXIM
operations?

 High Transport Costs: Compared to other countries, how competitive do you find the cost of
transporting goods between Indian ports and the hinterland? What factors contribute to
these costs?

 Port Infrastructure and Efficiency: How satisfied are you with the efficiency and capacity of
India's gateway ports to handle EXIM cargo? Are there any specific infrastructural
shortcomings you face?

2. Digitalization and Procedural Inefficiencies:

 Cargo Tracking and Visibility: Do you have access to reliable and real-time tracking systems
for your EXIM cargo? What are the limitations or challenges you face in tracking cargo
movement?

 Customs and Regulatory Procedures: How complex and time-consuming do you find customs
clearance and other regulatory procedures for EXIM shipments? What specific areas need
improvement?

 Cargo Dwell Time: How long, on average, does your EXIM cargo remain at ports or customs
facilities before being released? What factors contribute to high dwell times?

3. Transparency and Coordination:

 Freight Charges and Anti-Competitive Practices: Do you experience difficulties in obtaining

transparent and competitive freight rates for EXIM shipments? Are there any concerns about
anti-competitive practices in the EXIM logistics market?

 Trade Corridor Development: How effective do you find existing initiatives for developing
strategic trade corridors? What challenges hinder smooth and efficient cargo movement
through these corridors?

 Inter-Agency Coordination: How well do you find different government agencies involved in
EXIM logistics (customs, port authorities, transportation ministries) coordinate their
efforts? What improvements are needed?

Part 2: Expectations and Solutions

1. Infrastructure Development:

 Prioritizing Last Mile Connectivity: What specific measures would you recommend to
improve last mile connectivity and facilitate efficient hinterland movement of EXIM cargo?

 Reducing Transport Costs: What initiatives could be taken to reduce transport costs between
ports and the hinterland, making EXIM trade more competitive?

 Modernization and Efficiency of Ports: What investments or technological advancements

would be most impactful in enhancing the efficiency and capacity of Indian gateway ports?

2. Digitalization and Process Improvement:

  Cargo Tracking and Visibility Platforms: What features and functionalities would be most
valuable in a comprehensive cargo tracking and visibility platform for EXIM shipments?

 Streamlining Customs and Regulatory Procedures: What specific reforms or technological

solutions could simplify customs clearance and other regulatory processes for EXIM cargo?

 Reducing Cargo Dwell Time: What initiatives could be implemented to reduce the average
dwell time of EXIM cargo at ports and customs facilities?

3. Enhancing Transparency and Coordination:

 Regulating Freight Charges and Anti-Competitive Practices: What regulatory mechanisms or

initiatives could ensure transparency and fair competition in the EXIM logistics market?

 Effective Trade Corridor Development: What aspects of trade corridor development need
further focus to ensure smooth and efficient EXIM cargo movement?

 Improving Inter-Agency Collaboration: What steps could be taken to improve communication

and coordination between different government agencies involved in EXIM logistics?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Stakeholders on Services Improvement Framework in India's Logistics

Sector

Improvements in Customer-Facing Regulatory Regime:

1. Customer Experience Assessment:

 How would you describe the current customer-facing regulatory regime in the
context of the services you provide?

 In your opinion, what improvements are needed to enhance the overall customer
experience with regulatory processes?

2. Laws, Policies, and Procedures:

 Are there specific laws, policies, rules, or procedures that, in your view, need
improvement to better serve the interests of customers?

 How do existing regulatory frameworks impact the efficiency of your services?

3. Documentation and Approval Processes:

 What challenges, if any, do you face in terms of excessive documentation and

approval processes related to regulatory compliance?

 Can you identify specific areas where streamlining documentation and approval
processes would lead to notable improvements?

Complex Processes and Fragmented Regulatory Environment:

4. Process Complexity Assessment:

 How do you perceive the complexity of processes associated with regulatory

compliance in your industry?
  Are there particular aspects of the regulatory process that you find especially
challenging or convoluted?

5. Fragmentation Across Modes:

 In what ways does fragmentation of regulatory requirements across different modes

of transportation impact the efficiency and coordination of services?

 Can you provide examples of challenges arising from the lack of standardized
regulatory practices across modes?

6. Liability Regimes:

 How does the existing liability regime affect your ability to provide services in a
customer-friendly manner?

 Are there gaps or inconsistencies in liability regulations that should be addressed for
improved service delivery?

Legislative Framework for Digitalization and Standardization:

7. Digitalization Practices:

 To what extent is there a legislative framework supporting digitalization in your

industry?

 How can digitalization be better incorporated into regulatory practices to improve

overall efficiency?

8. Standardization Needs:

 Are there specific areas where standardization is lacking in your industry, and how
does this impact your services?

 How would a legislative framework for standard practices enhance the efficiency and
reliability of digitalized processes?

9. Industry Collaboration for Standardization:

 In your experience, how can industry collaboration play a role in establishing and
maintaining standard practices for digitalization?

 What incentives or mechanisms could encourage stakeholders to work together

towards standardization goals?

Suggestions for Improvement:

10. Recommendations for Regulatory Reform:

 What specific recommendations do you have for regulatory reform to address the
identified issues and enhance customer satisfaction?

 Are there best practices from other industries or regions that could be applied to
improve the regulatory framework in your sector?

Specific Questions:

Part 1: Customer-Facing Regulatory Regime

 1. Laws, Policies, and Procedures:

o How clear and efficient are the current laws, policies, and procedures governing
logistics services?

o Do you experience unnecessary complexity or delays in obtaining approvals or

complying with regulations?

o What specific improvements would you suggest to make the regulatory regime more
user-friendly and efficient?

2. Documentation and Approvals:

o Are the required documents for various logistics activities clear and consistent across
different agencies?

o How time-consuming and burdensome is the process of obtaining necessary

approvals and clearances?

o What steps could be taken to streamline document requirements and reduce

approval delays?

Part 2: Process Simplification and Standardization

3. Complexity and Fragmentation:

o How complex and fragmented are the current processes and regulations across
different modes of transport (e.g., road, rail, air)?

o Do you encounter inconsistencies or redundancies in requirements and procedures?

o How could the overall logistics process be simplified and standardized to improve
efficiency and reduce costs?

4. Digitalization and Standards:

o What are your experiences with the adoption of digital technologies in the logistics
sector?

o Are there any legal or regulatory hurdles hindering the implementation of digital
solutions?

o What specific standards or frameworks would be beneficial for the standardization of

digital practices in logistics?

Part 3: Liability Regimes and Dispute Resolution

5. Liability Concerns:

o How clear and fair are the current liability regimes governing different aspects of
logistics services?

o Do you find navigating legal disputes in the logistics sector to be challenging or time-
consuming?

o How could the framework for liability and dispute resolution be improved to better
protect the interests of all stakeholders?
 6. Services Improvement Framework:

o Are you familiar with the Services Improvement Framework outlined in the National
Logistics Policy?

o How effective do you think this framework will be in addressing the challenges you
face?

o What specific actions or initiatives would you recommend for the successful
implementation of the Services Improvement Framework?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Stakeholders on Sectoral Plans for Efficient Logistics (SPEL) in India

Current State of Logistics Planning:

1. Understanding of Sectoral Plans:

 How familiar are you with the existing long-term infrastructure plans in your sector,
such as the National Rail Plan, Bharatmala, Sagarmala, etc.?

 In your opinion, how well do these plans address the demand and supply-side
logistics issues?

2. Focus on Demand and Supply-Side Logistics:

 Do you believe there is a sufficient focus on addressing demand and supply-side

logistics issues in the current infrastructure plans?

 What specific gaps or areas of improvement would you identify in the existing plans?

Efficiency Improvement through SPEL:

3. Importance of Sectoral Plans for Efficient Logistics (SPEL):

 How important do you think a dedicated Sectoral Plan for Efficient Logistics is for
improving overall efficiency in the logistics sector?

 What key aspects should be addressed in a SPEL to make it effective?

4. Demand-Side Logistics Issues:

 What are the main demand-side logistics issues that, in your experience, need to be
prioritized in a Sectoral Plan?

 How can addressing these issues contribute to improved efficiency?

5. Supply-Side Logistics Issues:

 Are there specific challenges on the supply side that you believe should be targeted
in a Sectoral Plan?

 How can improvements on the supply side positively impact the efficiency of logistics
operations?
Processes and Digital Improvements:

6. Assessment of Current Processes:

 How would you assess the efficiency of current logistics processes in your sector?

 Are there specific areas within processes that you believe require immediate
attention?

7. Digitalization Priorities:

 To what extent have digital improvements been integrated into logistics processes in
your sector?

 What digitalization priorities should be outlined in a Sectoral Plan to enhance

efficiency?

Policies and Regulatory Framework:

8. Regulatory Challenges:

 What challenges do you face in complying with existing logistics-related policies and
regulatory frameworks?

 How can a Sectoral Plan address regulatory challenges to streamline operations?

9. Policy Recommendations:

 What policy changes or additions would you recommend to enhance the efficiency
of logistics activities in your sector?

 How can policies be designed to better support the evolving needs of the logistics
industry?

Capacity Building:

10. Current State of Capacity:

 How would you describe the current capacity within your sector for handling
logistics-related infrastructure and policy issues?

 In what specific areas do you see a need for capacity building?

11. Capacity Building Mechanisms:

 What mechanisms or initiatives would you suggest for building the capacity of
relevant ministries and departments to address logistics issues effectively?

 How can capacity building contribute to better coordination, execution, and

implementation of projects, policies, and regulations?

SPEL Implementation:

12. Implementation Challenges:

 What challenges do you foresee in the implementation of a Sectoral Plan for Efficient
Logistics?
  How can these challenges be mitigated to ensure successful implementation?

Specific Questions:

1. Awareness of SPEL:

o Are you familiar with the Sectoral Plans for Efficient Logistics (SPEL) initiative?

o If yes, how did you learn about it?

o If no, would you be interested in learning more?

2. Logistics Challenges:

o What are the biggest challenges you face in your day-to-day logistics operations?

o How do these challenges impact your business costs, efficiency, and customer
satisfaction?

o Do you believe the current infrastructure plans (National Rail plan, Bharatmala,
Sagarmala) adequately address these challenges?

3. SPEL's Effectiveness:

o In your opinion, how effectively does SPEL address the demand and supply side
logistics issues within your sector?

o Are there specific aspects of SPEL that you find particularly beneficial or unhelpful?

o How could SPEL be improved to better support your logistics needs?

4. Implementation and Collaboration:

o How well are the individual ministries collaborating to implement SPEL across
different sectors?

o Are there any communication gaps or challenges hindering effective

implementation?

o What role can industry stakeholders play in supporting the success of SPEL?

5. Future Outlook:

o What are your expectations for the impact of SPEL on the Indian logistics sector in
the next 3-5 years?

o What additional measures do you think are needed to achieve a truly efficient and
integrated logistics ecosystem in India?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Questionnaire for Industry Stakeholders on Facilitation of Development of Logistics Parks in India

Inadequate Availability of Logistics Parks:

 1. Current Availability Assessment:

 How would you assess the current availability of logistics parks in your region or
industry?

 Are there specific challenges that you observe in the optimal utilization and capacity
sharing of existing logistics parks?

2. Business Risk and Operational Agility:

 In your experience, how does the current lack of agility in operations contribute to
high business risk in logistics park management?

 Can you identify specific areas where operational improvements could enhance
efficiency and reduce business risk?

3. Integrated Master Planning:

 To what extent do you believe the absence of integrated master planning contributes
to the inadequate availability of logistics parks?

 What elements should be included in an integrated master plan to address these

issues?

Challenges in Development of New Logistics Parks:

4. Regulatory Regime Assessment:

 How would you describe the current regulatory regime governing the development
of logistics parks?

 Are there specific regulatory challenges that hinder the development of new logistics
parks?

5. Clearance Processes:

 What challenges do you face in navigating clearance processes for the development
of new logistics parks?

 How can the clearance process be streamlined to facilitate faster and more efficient
development?

6. System Standards and Approval Processes:

 How do the absence of comprehensive and harmonized system standards impact the
development of logistics parks?

 What improvements can be made to standardize approval processes for logistics

park development?

Lack of Integration in Existing Logistics Network:

7. Connectivity Assessment:

 How would you assess the level of integration in the existing logistics network and
connectivity nodes?
  In your opinion, how does the lack of integration impede operational efficiency and
multimodal connectivity to economic zones?

8. Operational Efficiency Challenges:

 Can you identify specific challenges related to operational efficiency in handling

systems within the existing logistics network?

 How do these challenges impact overall logistics operations?

9. Multimodal Connectivity:

 What challenges, if any, exist in achieving effective multimodal connectivity to

economic zones within the current logistics network?

 Are there specific improvements or enhancements needed to address these

challenges?

Suggestions for Improvement:

10. Improvement Recommendations:

 Based on your experience, what specific recommendations would you provide to

address the issues related to logistics park development and integration?

 Are there best practices or successful examples from other regions that could be
applied in your context?

11. Role of Stakeholders:

 How can various stakeholders, including government agencies, private sector, and
industry associations, collaborate to facilitate the development of logistics parks and
improve integration in the logistics network?

 What roles should different stakeholders play in achieving these improvements?

Specific Questions:

Part 1: Availability and Efficiency of Existing Logistics Parks

1. Suboptimal Use and Capacity Sharing:

o Have you encountered difficulties finding suitable logistics park space in your
operations?

o If yes, what are the reasons behind this (e.g., inefficient utilization, lack of
transparency, high costs)?

o How effective are current initiatives to promote capacity sharing and optimize park
utilization?

2. Business Agility and Integrated Master Planning:

o How well do existing logistics parks cater to your business needs for flexibility and
adaptability?
 o Are you satisfied with the level of infrastructure and value-added services offered by
parks?

o What improvements could be made in the master planning and development of

logistics parks for enhanced efficiency and agility?

Part 2: Challenges in Developing New Logistics Parks

3. Regulatory Regime and Clearance Processes:

o How complex and time-consuming is the process of obtaining approvals and

clearances for developing new logistics parks?

o What specific challenges do you face navigating the regulatory framework?

o How could the government streamline and simplify the approval process for new
park development?

4. System Standards and Harmonization:

o Do you believe there are inconsistencies and lack of standardization in infrastructure

and operational standards across different parks?

o How does this impact your ability to seamlessly integrate your operations within the
wider logistics network?

o What steps could be taken to achieve harmonization and create a more consistent
national standard for logistics park development?

Part 3: Integration and Connectivity

5. Logistics Network and Economic Zones:

o Are existing logistics parks strategically located and well-connected to key

transportation corridors and economic zones?

o What challenges do you face in integrating your operations within the overall
logistics network?

o How can future park development be better aligned with national infrastructure
plans and economic zone development?

6. Multimodal Connectivity:

o Do logistics parks offer adequate multimodal connectivity options

(e.g., road, rail, air, waterways)?

o How could multimodal integration be improved to enhance efficiency and reduce

transport costs?

o What role can technology play in optimizing multimodal connectivity within and
across logistics parks?

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx