Sunday, January 21, 2024 Monday, January 22, 2024 Tuesday, January 23, 2024

New Old New Old New Old

8:00 0 0 0 0 0 0
9:00 1 2 0 0 0 0
10:00 1 2 0 0 0 0
11:00 1 0 0 0 0 0
12:00 0 2 0 0 0 0
13:00 1 3 2 4 2 4
14:00 1 2 1 5 1 5
15:00 1 2 2 4 2 4
6 13 5 13 5 13
Total
19 18 18
Wednesday, January 24, 2024 Thursday, January 25, 2024
New Old New Old
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
2 4 1 4
1 4 0 4
1 4 1 4
4 12 2 12
16 14
Friday, January 26, 2024
New Old
0 0
0 0
0 0
0 0
0 0
1 4
0 0
0 0
1 4
5
Saturday, January 27, 2024
New Old
0 0
1 1
0 0
1 1
0 0
1 1
0 0
0 0
3 3

6
 Schedule Week 04 21-Jan 22-Jan 23-Jan 24-Jan 25-Jan 26-Jan 27-Jan 28-Jan
System Name DM Lang Status Gender Routes Home\Site HRID Sun Mon Tue Wed Thu Fri Sat OFF AL
Adjovi Vanessa EKLOU Moumemi Askadirou FR Old F Haram Site 100817 10:00 13:00 13:00 13:00 13:00 OFF OFF 2 0
Hippoliyte Kossi AGBOGAN Wessam Elsayed FR Old M Haram Site 100810 10:00 13:00 13:00 13:00 13:00 OFF OFF 2 0
Landrys MAKENGO Souhila Benaziza FR Old F Haram Site 100806 13:00 14:00 14:00 14:00 14:00 OFF OFF 2 0
Zenabou GOGO Wessam Elsayed FR Old F Alfa-loula Site 100815 9:00 13:00 13:00 13:00 13:00 OFF OFF 2 0
Soumia habib Souhila Benaziza FR Old F Alfa-loula Site 78315 9:00 13:00 13:00 13:00 13:00 OFF OFF 2 0
HAMZA DJAMA ADEN Wessam Elsayed FR Old M Haram Site 100851 14:00 15:00 15:00 OFF OFF 13:00 11:00 2 0
JEAN KOSSONOU Moumemi Askadirou FR Old M Haram Site 100856 15:00 15:00 15:00 15:00 15:00 OFF OFF 2 0
Saviour Mensavi Moumemi Askadirou FR Old M Haram Site 100863 12:00 14:00 14:00 14:00 14:00 OFF OFF 2 0
Mohamed Lamine SIDIBE Wessam Elsayed FR Old M Alfa-loula Site 102482 13:00 14:00 14:00 14:00 14:00 OFF OFF 2 0
Albert Ledoux MENGUE BANYA Souhila Benaziza FR Old M Haram Site 102474 15:00 15:00 15:00 OFF OFF 13:00 13:00 2 0
Ange BATAKA TCHIKILI Souhila Benaziza FR New F Haram Site 102472 9:00 AL AL AL AL OFF OFF 2 4
Eric YATEU TCHAPGA Wessam Elsayed FR Old M Haram Site 102480 OFF 15:00 15:00 15:00 15:00 13:00 OFF 2 0
Fayad GNONGBO Moumemi Askadirou FR Old M Haram Site 102471 12:00 14:00 14:00 14:00 14:00 OFF OFF 2 0
Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza FR Old F Alfa-loula Site 102478 13:00 OFF OFF 15:00 15:00 13:00 9:00 2 0
Suzanne NGO LOGMO Moumemi Askadirou FR Old F Haram Site 102473 14:00 14:00 14:00 15:00 15:00 OFF OFF 2 0
Huguette Vanessa MAKUISSU Souhila Benaziza FR New F Alfa-loula Site 107624 10:00 13:00 13:00 13:00 13:00 OFF OFF 2 0
Guylaine Laetitia MOMDJO TAGNE Souhila Benaziza FR New F Maadi Site 107625 AL AL AL AL AL OFF OFF 2 5
Anne NGO BOUMTJE Wessam Elsayed FR New F Haram Site 107626 11:00 13:00 13:00 13:00 OFF OFF 11:00 2 0
Evan Berthol TANKEU AZANGUIM Moumemi Askadirou FR New M Alfa-loula Site 107629 13:00 14:00 14:00 14:00 OFF OFF 13:00 2 0
Herman Marius NKEUFO Wessam Elsayed FR New M Haram Site 107635 14:00 15:00 15:00 15:00 15:00 OFF OFF 2 0
Wilfrid DJASSI NANA Moumemi Askadirou FR New M Haram Site 107637 15:00 15:00 15:00 OFF OFF 13:00 9:00 2 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0

19 18 18 16 14 5 6 96 105 9 TRUE
1 1 1 1 1 1 TRUE
TRUE TRUE TRUE TRUE TRUE TRUE 6.3%

8:00 0 0 0 0 0 0 0
9:00 3 0 0 0 0 0 2
10:00 3 0 0 0 0 0 0
11:00 1 0 0 0 0 0 2
12:00 2 0 0 0 0 0 0
13:00 4 6 6 6 5 5 2
14:00 3 6 6 5 4 0 0
15:00 3 6 6 5 5 0 0
19 18 18 16 14 5 6
 PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
12 0.00% Avail Sch
Req
10 Avail
8
Req Client
Req Raya
6
AHT
Sun 4

2
Call Capacity Client 0
0 Call Capacity Raya 0
Email
Over& Under
21-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Zenabou GOGO Wessam Elsayed Zenabou GOGO 9:00 17:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO 9:00 12:30
2 Soumia Fessiou Habib Souhila Benaziza Soumia habib 9:00 17:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib 9:00 13:00
3 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 10:00 18:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 10:00 13:30
4 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 10:00 18:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Hippoliyte Kossi AGBOGAN Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 10:00 14:00
5 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 13:00 14:30
6 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 12:00 20:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 12:00 15:00
7 Saviour Mensavi Moumemi Askadirou Saviour Mensavi 12:00 20:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi 12:00 15:30
8 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 13:00 16:00
9 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 13:00 16:30
10 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 14:00 17:00
11 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 14:00 17:30
12 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 18:00
13 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 15:00 18:30
14 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA OFF 0 0 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA OFF
15 0 0 0 0 0 0 0:00
16 0 0 0 0 0 0 0:00
17 0 0 0 0 0 0 0:00
18 0 0 0 0 0 0 0:00
19 0 0 0 0 0 0 0:00
20 0 0 0 0 0 0 0:00
21 0 0 0 0 0 0 0:00
22 0 0 0 0 0 0 0:00
23 0 0 0 0 0 0 0:00
24 0 0 0 0 0 0 0:00
25 0 0 0 0 0 0 0:00
26 0 0 0 0 0 0 0:00
27 0 0 0 0 0 0 0:00
28 0 0 0 0 0 0 0:00
29 0 0 0 0 0 0 0:00
30 0 0 0 0 0 0 0:00
31 0 0 0 0 0 0 0:00
32 0 0 0 0 0 0 0:00
33 0 0 0 0 0 0 0:00
34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00

12
0.00% Avail Sch
Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Mon 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
22-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 16:00
2 Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 16:00
3 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 16:30
4 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Wessam Elsayed 0 Hippoliyte Kossi AGBOGAN Wessam Elsayed 13:00 16:30
5 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 17:00
6 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 17:30
7 Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 17:30
8 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 18:00
9 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 14:00 18:00
10 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 15:00 18:30
11 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 18:30
12 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 15:00 23:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 15:00 19:00
13 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 23:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 19:00
14 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE OFF 0 0 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE OFF
15 0 0 0 0 0 0 0:00
16 0 0 0 0 0 0 0:00
17 0 0 0 0 0 0 0:00
18 0 0 0 0 0 0 0:00
19 0 0 0 0 0 0 0:00
20 0 0 0 0 0 0 0:00
21 0 0 0 0 0 0 0:00
22 0 0 0 0 0 0 0:00
23 0 0 0 0 0 0 0:00
24 0 0 0 0 0 0 0:00
25 0 0 0 0 0 0 0:00
26 0 0 0 0 0 0 0:00
27 0 0 0 0 0 0 0:00
28 0 0 0 0 0 0 0:00
29 0 0 0 0 0 0 0:00
30 0 0 0 0 0 0 0:00
31 0 0 0 0 0 0 0:00
32 0 0 0 0 0 0 0:00
33 0 0 0 0 0 0 0:00
34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00

12
0.00% Avail Sch
Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Tue 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
23-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 16:00
2 Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 16:00
3 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 16:30
4 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Hippoliyte Kossi AGBOGAN Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 16:30
5 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 17:30
6 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 17:30
7 Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 18:00
8 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 18:00
9 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 14:00 18:00
10 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 15:00 18:30
11 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 18:30
12 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 15:00 23:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 15:00 19:00
13 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 23:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 19:00
14 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE OFF 0 0 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE OFF
15 0 0 0 0 0 0 0:00
16 0 0 0 0 0 0 0:00
17 0 0 0 0 0 0 0:00
18 0 0 0 0 0 0 0:00
19 0 0 0 0 0 0 0:00
20 0 0 0 0 0 0 0:00
21 0 0 0 0 0 0 0:00
22 0 0 0 0 0 0 0:00
23 0 0 0 0 0 0 0:00
24 0 0 0 0 0 0 0:00
25 0 0 0 0 0 0 0:00
26 0 0 0 0 0 0 0:00
27 0 0 0 0 0 0 0:00
28 0 0 0 0 0 0 0:00
29 0 0 0 0 0 0 0:00
30 0 0 0 0 0 0 0:00
31 0 0 0 0 0 0 0:00
32 0 0 0 0 0 0 0:00
33 0 0 0 0 0 0 0:00
34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00

12
0.00% Avail Sch
Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Wed 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
0
Over& Under
24-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 16:00
2 Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 16:00
3 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 16:30
4 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Hippoliyte Kossi AGBOGAN Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 16:30
5 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 17:00
6 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 17:30
7 Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 18:00
8 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 22:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 18:00
9 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 15:00 18:30
10 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 15:00 18:30
11 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 23:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 19:00
12 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 23:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 19:00
13 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN OFF 0 0 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN OFF
14 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA OFF 0 0 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA OFF
15 0 0 0 0 0 0 0:00
16 0 0 0 0 0 0 0:00
17 0 0 0 0 0 0 0:00
18 0 0 0 0 0 0 0:00
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20 0 0 0 0 0 0 0:00
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34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
0.00% Avail Sch
12 Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Thu 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
25-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30
9:00
Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO 13:00 16:00
2 Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib 13:00 16:30
3 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU 13:00 16:30
4 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Hippoliyte Kossi AGBOGAN Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN 13:00 16:30
5 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO 14:00 17:00
6 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO 14:00 17:00
7 Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi 14:00 17:30
8 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 22:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE 14:00 17:30
9 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO 15:00 18:00
10 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 15:00 18:00
11 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU 15:00 18:30
12 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 15:00 18:30
13 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN OFF 0 0 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN OFF
14 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA OFF 0 0 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA OFF
15 0 0 0 0 0 0 0:00
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34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
0.00% Avail Sch
12 Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Fri 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
26-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30
9:00
Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 13:00 16:30
2 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 13:00 21:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA 13:00 17:00
3 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 13:00 21:00 IN IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN 8 7.5 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 13:00 17:30
4 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 13:00 21:00 IN IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN 8 7.5 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 13:00 17:30
5 Zenabou GOGO Wessam Elsayed Zenabou GOGO OFF 0 0 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO OFF
6 Soumia Fessiou Habib Souhila Benaziza Soumia habib OFF 0 0 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib OFF
7 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU OFF 0 0 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU OFF
8 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN OFF 0 0 Hippoliyte Kossi AGBOGAN Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN OFF
9 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO OFF 0 0 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO OFF
10 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO OFF 0 0 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO OFF
11 Saviour Mensavi Moumemi Askadirou Saviour Mensavi OFF 0 0 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi OFF
12 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE OFF 0 0 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE OFF
13 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO OFF 0 0 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO OFF
14 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU OFF 0 0 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU OFF
15 0 0 0 0 0 0 0:00
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35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
0.00% Avail Sch
12 Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Sat 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
27-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30
9:00
Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 9:00 17:00 IN IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN 8 7.5 Stefanie Lucrece MEKUATE TAMGUE Stefanie Lucrece MEKUATE TAMGUE Souhila Benaziza Stefanie Lucrece MEKUATE TAMGUE 9:00 13:00
2 HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 11:00 19:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 HAMZA DJAMA ADEN HAMZA DJAMA ADEN Wessam Elsayed HAMZA DJAMA ADEN 11:00 14:30
3 Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Albert Ledoux MENGUE BANYA Albert Ledoux MENGUE BANYA Souhila Benaziza Albert Ledoux MENGUE BANYA 13:00 16:00
4 Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA OFF 0 0 Eric YATEU TCHAPGA Eric YATEU TCHAPGA Wessam Elsayed Eric YATEU TCHAPGA OFF
5 Zenabou GOGO Wessam Elsayed Zenabou GOGO OFF 0 0 Zenabou GOGO Zenabou GOGO Wessam Elsayed Zenabou GOGO OFF
6 Soumia Fessiou Habib Souhila Benaziza Soumia habib OFF 0 0 Soumia habib Soumia Fessiou Habib Souhila Benaziza Soumia habib OFF
7 Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU OFF 0 0 Adjovi Vanessa EKLOU Adjovi Vanessa EKLOU Moumemi Askadirou Adjovi Vanessa EKLOU OFF
8 Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN OFF 0 0 Hippoliyte Kossi AGBOGAN Hippoliyte Kossi AGBOGAN Wessam Elsayed Hippoliyte Kossi AGBOGAN OFF
9 Landrys MAKENGO Souhila Benaziza Landrys MAKENGO OFF 0 0 Landrys MAKENGO Landrys MAKENGO Souhila Benaziza Landrys MAKENGO OFF
10 Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO OFF 0 0 Fayad GNONGBO Fayad GNONGBO Moumemi Askadirou Fayad GNONGBO OFF
11 Saviour Mensavi Moumemi Askadirou Saviour Mensavi OFF 0 0 Saviour Mensavi Saviour Mensavi Moumemi Askadirou Saviour Mensavi OFF
12 Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE OFF 0 0 Mohamed Lamine SIDIBE Mohamed Lamine SIDIBE Wessam Elsayed Mohamed Lamine SIDIBE OFF
13 Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO OFF 0 0 Suzanne NGO LOGMO Suzanne NGO LOGMO Moumemi Askadirou Suzanne NGO LOGMO OFF
14 JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU OFF 0 0 JEAN KOSSONOU JEAN KOSSONOU Moumemi Askadirou JEAN KOSSONOU OFF
15 0 0 0 0 0 0 0:00
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 PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
12 0.00% Avail Sch
Req
10 Avail
8
Req Client
Req Raya
6
AHT
Sun 4

2
Call Capacity Client 0
0 Call Capacity Raya 0
Email
Over& Under
21-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI 9:00 17:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI 9:00 12:00
2 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 10:00 18:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 10:00 13:00
3 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 11:00 19:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 11:00 14:00
4 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM 13:00 16:00
5 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Herman Marius NKEUFO Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 14:00 17:00
6 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 15:00 18:00
7 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL
8 0 0 0 0 0 0 #REF!
9 0 0 0 0 0 0 0:00
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PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00

12
0.00% Avail Sch
Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Mon 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
22-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 16:00
2 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 13:00 16:30
3 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM 14:00 17:00
4 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Wessam Elsayed 0 Herman Nkeufo Wessam Elsayed 15:00 18:00
5 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 15:00 18:30
6 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL 0 0 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL
7 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL
8 0 0 0 0 0 0 0:00
9 0 0 0 0 0 0 0:00
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PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00

12
0.00% Avail Sch
Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Tue 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
23-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 16:00
2 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 13:00 16:30
3 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM 14:00 17:00
4 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Herman Marius NKEUFO Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 18:00
5 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 15:00 23:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 15:00 18:30
6 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL 0 0 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL
7 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL
8 0 0 0 0 0 0 0:00
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34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00

12
0.00% Avail Sch
Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Wed 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
24-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 16:30
2 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 13:00 16:30
3 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM 14:00 22:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM 14:00 17:00
4 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Herman Marius NKEUFO Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 18:00
5 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL 0 0 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL
6 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL
7 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA OFF 0 0 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA OFF
8 0 0 0 0 0 0 0:00
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10 0 0 0 0 0 0 0:00
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34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
0.00% Avail Sch
12 Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Thu 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
25-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30
9:00
Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU 13:00 16:30
2 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 23:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Herman Marius NKEUFO Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO 15:00 18:00
3 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL 0 0 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI AL
4 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE AL
5 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE OFF 0 0 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE OFF
6 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM OFF 0 0 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM OFF
7 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA OFF 0 0 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA OFF
8 0 0 0 0 0 0 0:00
9 0 0 0 0 0 0 0:00
10 0 0 0 0 0 0 0:00
11 0 0 0 0 0 0 0:00
12 0 0 0 0 0 0 0:00
13 0 0 0 0 0 0 0:00
14 0 0 0 0 0 0 0:00
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34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
0.00% Avail Sch
12 Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Fri 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
26-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30
9:00
Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 13:00 21:00 IN IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN 8 7.5 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 13:00 16:30
2 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU OFF 0 0 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU OFF
3 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO OFF 0 0 Herman Marius NKEUFO Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO OFF
4 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI OFF 0 0 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI OFF
5 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE OFF 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE OFF
6 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE OFF 0 0 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE OFF
7 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM OFF 0 0 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM OFF
8 0 0 0 0 0 0 0:00
9 0 0 0 0 0 0 0:00
10 0 0 0 0 0 0 0:00
11 0 0 0 0 0 0 0:00
12 0 0 0 0 0 0 0:00
13 0 0 0 0 0 0 0:00
14 0 0 0 0 0 0 0:00
15 0 0 0 0 0 0 0:00
16 0 0 0 0 0 0 0:00
17 0 0 0 0 0 0 0:00
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34 0 0 0 0 0 0 0:00
35 0 0 0 0 0 0 0:00
36 0 0 0 0 0 0 0:00
37 0 0 0 0 0 0 0:00
38 0 0 0 0 0 0 0:00

PCA Client PCA Raya 8:00 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 9:00
0.00% Avail Sch
12 Req
Avail
10
Req Client
8
Req Raya
6
AHT #REF!
Sat 4

2 Call Capacity Client 0

0 Call Capacity Raya 0
Email
Over& Under
27-Jan Comment Ex Agent Name Team Leader System Name Shift Shift End 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30
9:00
Shift IN Login ID Agent Name Team Leader Login ID Shift Start B1
1 Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 9:00 17:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Wilfrid DJASSI NANA Wilfrid Djassi Nana Moumemi Askadirou Wilfrid DJASSI NANA 9:00 12:00
2 Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 11:00 19:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Anne NGO BOUMTJE Anne Ngoboumtje Wessam Elsayed Anne NGO BOUMTJE 11:00 14:00
3 Evan Berthol Tankeu Azanguim Moumemi Askadirou Evan Berthol TANKEU AZANGUIM 13:00 21:00 IN IN IN IN IN IN B1 IN IN IN IN IN IN IN IN IN 8 7.5 Evan Berthol TANKEU AZANGUIM Evan Berthol Tankeu Azanguim Moumemi AskadirouEvan Berthol TANKEU AZANGUIM 13:00 16:00
4 Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU OFF 0 0 Huguette Vanessa MAKUISSU Makuissu Huguette Vanessa Souhila Benaziza Huguette Vanessa MAKUISSU OFF
5 Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO OFF 0 0 Herman Marius NKEUFO Herman Nkeufo Wessam Elsayed Herman Marius NKEUFO OFF
6 Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI OFF 0 0 Ange BATAKA TCHIKILI Ange BATAKA TCHIKILI Souhila Benaziza Ange BATAKA TCHIKILI OFF
7 Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE OFF 0 0 Guylaine Laetitia MOMDJO TAGNE Guylaine Momdjo Tagne Souhila Benaziza Guylaine Laetitia MOMDJO TAGNE OFF
8 0 0 0 0 0 0 0:00
9 0 0 0 0 0 0 0:00
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