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NATIONAL NEWS
REPUBLIC OF INDONESIA
No.1742, 2014 Ministry of Public Works. Service standard. Minimal. Toll
road. Revocation.

REGULATION OF THE MINISTER OF PUBLIC WORKS OF THE REPUBLIC OF INDONESIA

NUMBER 16/PRT/M/2014
ABOUT
TOLL ROAD MINIMUM SERVICE STANDARDS

BY THE GRACE OF ALMIGHTY GOD

MINISTER OF PUBLIC WORKS OF THE REPUBLIC OF INDONESIA,

Considering: a. that Minister of Public Works Regulation Number 392/PRT/M/2005

concerning Minimum Service Standards for Toll Roads as
implementation of the provisions of Article 8 of Government
Regulation Number 15 of 2005 concerning Toll Roads has not
been able to meet the needs of toll road users in terms of service,
therefore adjustments need to be made ; b. that based on the
considerations as intended in letter a, it is
necessary to stipulate a Regulation of the Minister of Public Works
concerning Minimum Service Standards for Toll Roads;

Remember : 1. Government Regulation Number 15 of 2005 concerning Toll Roads

(State Gazette of the Republic of Indonesia of 2005 Number 32,
Supplement to State Gazette of the Republic of Indonesia
Number 4489) as amended by Government Regulation Number
43 of 2013;
2. Presidential Regulation Number 47 of 2009 concerning the
Establishment and Organization of State Ministries as amended
several times, most recently by Presidential Regulation Number
13 of 2014;

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3. Presidential Regulation Number 24 of 2010 concerning the Position,

Duties and Functions of State Ministries as well as the Organizational
Structure, Duties and Functions of Echelon I of State Ministries as
amended several times, most recently by Presidential Regulation
Number 14 of 2014;

4. Regulation of the Minister of Public Works Number 295/PRT/M/2005

concerning Toll Road Regulatory Bodies as amended by Regulation
of the Minister of Public Works Number 15/PRT/M/2014;

DECIDE:

To stipulate: REGULATION OF THE MINISTER OF PUBLIC WORKS CONCERNING

MINIMUM TOLL ROAD SERVICE STANDARDS.
article 1

In this Ministerial Regulation what is meant by: 1. Toll roads are

public roads which are part of the road network system and as national roads whose users
are required to pay tolls.

2. Toll Road Minimum Service Standards are a measure of the type and quality of basic
services that must be achieved in the implementation of toll road operations.

3. Minister is the Minister who carries out government affairs in the field of public works.

4. The Toll Road Regulatory Body, hereinafter referred to as BPJT, is a body established by
the Minister, is under and is responsible to the Minister.

Section 2

(1) This Ministerial Regulation is intended as a reference for Toll Road Business Entities in
providing services to toll road users.
(2) This Ministerial Regulation aims to provide certainty of service to the public as toll road
users.
Article 3

(1). Toll Road Minimum Service Standards include the substance of the service
:

1. Toll road conditions;

2. Average travel speed; 3. Accessibility;

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4. Mobility;
5. Security;
6. Aid/rescue and service assistance unit; 7. Environment; and 8. Rest Area
(TI), and Rest and Service
Area (TIP).
(2). Provisions regarding Toll Road Minimum Service Standards as referred to in paragraph
(1) are listed in Appendix I which is an inseparable part of this Ministerial Regulation.

Article 4

(1) Procedures for Measuring Toll Road Minimum Service Standards are a guide to
measurement methods in achieving Toll Road Minimum Service Standards that must
be carried out by every Toll Road Business Entity.

(2) Provisions regarding Procedures for Measuring Minimum Service Standards for Toll
Roads as intended in paragraph (1) are listed in Appendix II which is an inseparable
part of this Ministerial Regulation.

Article 5

These Toll Road Minimum Service Standards must be met by Toll Road Business Entities in
order to provide services to toll road users.
Article 6

(1). Toll Road Minimum Service Standards as intended in Article 3 are evaluated periodically
based on the results of monitoring functions and benefits.

(2). Supervision of the functions and benefits of the toll road network as follows
referred to in paragraph (1) is implemented by BPJT.
Article 7
When this Ministerial Regulation comes into force, the Minister of Public Works Regulation
Number 392/PRT/M/2005 concerning Minimum Service Standards for Toll Roads, is revoked
and declared invalid.
Article 8

This Ministerial Regulation comes into force 6 (six) months after the date of promulgation.

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So that everyone is aware, this Ministerial Regulation is ordered to be promulgated by

placing it in the State Gazette of the Republic of Indonesia.

Stipulated in Jakarta on
October 17 2014
MINISTER OF PUBLIC WORKS
REPUBLIC OF INDONESIA,

DJOKO KIRMANTO

Promulgated in Jakarta on
October 17 2014
MINISTER OF LAW AND HUMAN RIGHTS
REPUBLIC OF INDONESIA,

AMIR SYAMSUDIN

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