CONFLICT AND NEGOTIATION

By: Lumacang and Flor

CONFLICT DEFINITION
A PROCESS THAT BEGIN WHEN PARTY
PERCEIVES THAT ANOTHER PARTY
HAS NEGATIVITY AFFECTED,
SOMETHING THAT THE FIRST PARTY
CARES ABOUT.
 CONSEQUENCES OF CONFLICT
POSITIVE CONSEQUENCES
• Leads to new ideas
• Stimulates creativity
• provide an opportunity for
people.
• teams to expand their skills.
NEGATIVE CONSEQUENCES
• Diverts energy from work
• Leads bullying
• Reinforces poor self-concept
• Creates a negative climate
• Breaks down group cohesion
• Can increase hospitality
and aggressive behavior.
and etc.
 TRANSITION IN CONFLICT THOUGHTS
1. Traditional View of conflict
The belief that all conflict is harmful
and must be avoided.

2. Human relations view of conflict

- The belief that conflict is a natural
and inevitable outcome in any group
 TRANSITION IN CONFLICT THOUGHTS
3. Interactionist view of conflict
- The belief that conflict is not a positive force
in a group but also an absolute necessity for a
group to perform effectively.
 FORMS OF INTERACTIONIST CONFLICT
• Functional conflict
- Conflict that supports the goals of the
group and improves its performance.

• Dysfunctional Conflict
- Conflict that hinders group performance
 TYPES OF INTERACTIONIST CONFLICT
TASK CONFLICT

* Conflicts over content and goal of the work

RELATIONSHIP CONFLICT

* Conflict based on interpersonal relationships

PROCESS CONFLICT

* Conflict over how work gets done

 FORM OF CONFLICT NIN ORGANIZATIONS

Interorganizational Conflict
Conflict that occurs between two or more organizations.

Intergroup Conflict
Conflict that occurs between group or teams in an organization

Intragroup Conflict
Conflict that occurs within groups or teams
 FORM OF CONFLICT IN ORGANIZATIONS

Interpersonal Conflict

Conflict that occurs between two or more individuals

Intrapersonal Conflict

Conflict that occurs within an individual

NEGOTIATION DEFINITION
NEGOTIATION: A PROCESS WHEREBY
TWO OR MORE PARTIES WORK
TOWARD AN AGREEMENT.
 TWO NEGOTIATION STRATEGIES
1. Distributive approach:
the traditional fixed-pir approach in which
negotiators see the situation as a pie that they
have to divide between them (value claiming)

2. Integrative approach

an approach in which both parties look for

ways to integrate their goals under a larger
umbrella (Value creating)
 5 PHASES OF NEGOTIATION
1. Investigation - the first step in which you gather
information (know the political terain)
2. Determination your BATNA - best alternative bto a
negotiated agreement (e.g., what's backup plan?)
3. Presentation - information in assembled in a way that
support your position.
4. Bargaining - parties discuss their goals and seek
agreement.
5. Closure - you and the other party have either come to an
agreement or walked away.
COMMON MISTAKES
• Letting your ego get in the way.
• Having unrealistic expectations.
• Failing to Negotiate (e.g., accepting the first
offer)
• Getting overly emotional.
• Letting past negative outcomes affect the
present ones.
Thanks!
For not listening<3