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Possible Scenarios
The following are scenarios that warrant further investigation and questions about whether the student is permitted to
receive assistance on the question/essay.
• Student shares a problem that clearly states it is a quiz or exam. Tutor should not assist student with the problem.
• Student shares a file or image that seems to indicate it may be a quiz/exam, Tutor should ask if the student is
permitted to receive help on the assignment
• Student shares screen or browser and there is evidence that the student may be completing a quiz/exam online (e.g.,
timer, points earned, # of attempts, submit button, etc. are visible).
o In either case, the Tutor should ask the question, "It appears you are working on a quiz/exam. Are you permitted
to receive help on this assignment?"
o If it is a quiz/exam, the Tutor should NOT help the student.
o If the student says it is graded but they are permitted to receive help, check to see if there is a Customized
Resource Page for that institution and if it provides guidance regarding help with graded assignments.
o If help is allowed, provide hints, guidance, or work a parallel problem with the student.
o If the student indicates it is a practice problem, the tutor can continue with the student working to engage
throughout the session to ensure understanding.