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    Mina Samy is a customer service and data entry specialist located in Alexandria, Egypt. She has over 5 years of experience as a language tutor, teaching English and French to students remotely and in-person. She also worked as a customer service specialist for AT&T Sutherland for over 3 years, achieving high resolution and first-call metrics. Currently, Mina is pursuing certificates in back-end and front-end web development from the Information Technology Institute and Udacity.

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    Mina Samy is a customer service and data entry specialist located in Alexandria, Egypt. She has over 5 years of experience as a language tutor, teaching English and French to students remotely and in-person. She also worked as a customer service specialist for AT&T Sutherland for over 3 years, achieving high resolution and first-call metrics. Currently, Mina is pursuing certificates in back-end and front-end web development from the Information Technology Institute and Udacity.

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    © All Rights Reserved
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    7 views2 pages

    Profile

    Uploaded by

    mina samy
    Mina Samy is a customer service and data entry specialist located in Alexandria, Egypt. She has over 5 years of experience as a language tutor, teaching English and French to students remotely and in-person. She also worked as a customer service specialist for AT&T Sutherland for over 3 years, achieving high resolution and first-call metrics. Currently, Mina is pursuing certificates in back-end and front-end web development from the Information Technology Institute and Udacity.

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    © All Rights Reserved
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    of 2

    Contact

    +201111316275 (Mobile)
    Mina Samy
    minasamy016@gmail.com Customer Service & Data entry specialist
    Alexandria, Alexandria, Egypt
    www.linkedin.com/in/mina-
    samy-57018a244 (LinkedIn)
    Experience
    Top Skills
    Self-employed
    Language Teaching
    Language Tutor
    Time Management August 2016 - July 2021 (5 years)
    French Alexandria, Egypt

    Tutored students in English and French remotely via video chat programs and
    in-personBuilt the logic for a streamlined ad-serving platform that scaled
    Developed lesson plans to improve student comprehension and academic
    success
    Met with parents to discuss student progress and address concerns

    AT&T Sutherland
    Customer Service Specialist
    July 2017 - August 2020 (3 years 2 months)
    Alexandria, Egypt

    Achieved a 95% case closure rate and an 85% first-call resolution metric in
    resolving billing inquiries for entertainment services.
    Provided technical support for TV & WiFi services.
    Excelled as an inbound sales professional, specializing in mobility and WiFi
    services.
    Managed internal processing and back-office tasks, including customer
    account reviews.

    Education
    Information Technology Institute (ITI)
    Certificate , Back-End Web Development · (June 2023 - December 2023)

    Udacity
    Certificate, Front-End Web Development · (February 2022 - June 2022)

    College Saint-Marc
    DELF B2, Français · (February 2017 - February 2017)

    College Saint-Marc
    Page 1 of 2
    High School Diploma · (July 2002 - July 2016)

    Page 2 of 2

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