Yuniar Mega

Andani
I am a detail-oriented, self-motivated, reliable and
responsible individual with broad skills and experience in
customer service. I am able to work well both in a team as
well as on my own. I am always enthusiastic to learn and
undertake new challenges. (JUNE, 28 1996)

WORK EXPERIENCE CONTACT ME

Customer Support Specialist LinkedIn Profile: llinkedin.com/in/yuniarmega/

PT Delta Neva Angkasa (DomaiNesia)
January 2021 to December 2022 yuniarmegaa@gmail.com
(1 year, 11 months) 0813-5734-2500

Answer incoming support tickets, online chat, Karanglo, RT 03/08 Madegondo, Grogol Sukoharjo
and phone call requests from customers.
Process all the payments made by customers.
HARD SKILLS
Make sure the customers' questions and issues
are solved by giving the best solution. Microsoft Word
Microsoft Exel
Customer Success Agent Microsoft Power Point
PT Web Media Technology Indonesia (Niagahoster)
November 2019 to June 2020
SOFT SKILLS
(7 months)
Problem-Solving
Communicate with customers and solve their Assertiveness
website issues via live chat and tickets. Clear Communication
Provide good quality service for customers Flexibility
based on their needs. Empathy
Focus on customer success by offering Observant
additional services, tools, and products.

EDUCATION HISTORY VOLUNTEER AND PROJECTS

Bachelor English Literature
Institution: Universitas Sebelas Maret
Year of Graduation: 2018
GPA: 3.29
The Head of Treasury (EDCOM Organization)
Treasurer of National English Debate Competition
ORGANIZATION
English Department Community (EDCOM)
Volunteer English Teacher
Aisiyah Orphanage in Sukoharjo
(Dec 2016-Mar 2017)
INTERNSHIP PROGRAM
The Ministry of Indonesian Foreign Affairs
Join JETC (Joint Economic and Trade
Commission) Indonesia - Switzerland
Attend a Seminar with The Minister of
Indonesian Foreign Affairs
Translate, Report, and Make daily resume
of Central Europe News

Staff of Art Division (2014-2015)

EDCOM EDU FEST
Staff of Student Affairs Division (2015-2016)
The Head of Treasury (2016-2017) Seminar International on Education
(April, 2016)
Member of KANTIN Community National English Debate Competition
(2022-Present) (September, 2016)