Mina Samy

Experienced professional in customer service and technical field of entertainment services . Strong communication skills and
ability to establish and maintain relationships with clients. Skilled in time management and data entry using Excel. Passionate
about helping students improve their academic performance and language proficiency.

PROFESSIONAL EXPERIENCE

August 2017–Present

Independent Tutor , Alexandria

● Tutored students in English and French remotely via video chat programs and in-person
● Developed lesson plans to improve student comprehension and academic success
● Met with parents to discuss student progress and address concerns

July 2017–August 2020

AT&T Sutherland, Alexandria

Customer Service Specialist
● Resolved billing inquiries for entertainment services such as mobility, WIFI, home phones and TV services .
closed 95% of all cases and achieved a first call resolution metric of 85% .
● Provided technical support to customers for TV & WiFi services .
● Proven success as an inbound sales professional, specializing in mobility and WiFi services .
● Handled internal processing and back office tasks, such as reviewing customer accounts and submitting
necessary information\

July 2018–August 2019

Suddenlink , UX Centers, Alexandria

Customer Service Agent

● Responded to customer inquiries and provided information about products and services.
● Resolved billing inquiries and provided customers with information about their accounts.

EDUCATION ADDITIONAL SKILLS

July 2016 ● Proficient in MS Office (Word, Excel, PowerPoint)

Collège Saint Marc, Alexandria, Egypt
High school diploma and DELF B2 Certified in 2016 from
Centre Culturel Français .
Udacity Web development certified in 2022
● Data reporting , back office and internal processing.
● Fluent in English with Excellent French command.
● Customer service , troubleshooting and Assistance.
● Time management and excellent communication skills

Alexandria , Egypt • minasamy016@gmail.com • (20) 111 131 6275